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Only one discount at a time?
Hello Verizon, I’ve had your Valued Customer discount for quite awhile now; years possibly. I just became a college student recently. I added the student discount to my account and it seems that, starting next cycle, I will no longer be able to use my Valued Customer discount. Is that correct? Do I need to choose one or…
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Where to mail or e-mail a written complaint? Cannot get issue resolved through Customer Service.
What is the address for submitting a written complaint? I placed an order for a phone accessory two weeks ago. I changed my mind and cancelled the order in just a few minutes. I received a cancellation e-mail indicating there would be no charge. Yesterday I got my monthly bill and there was a charge for the accessory.…
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Multiple Issue
I'm having multiple recurring, time consuming and disappointing issues. * Multiple tickets: I have multiple tickets open and no one has acknowledged some of the ones I submitted. * Support via Verizon App messaging, error message: I'm messaging with Verizon support and each time after about 5 - 10 minutes I start getting…
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Why my bill say overdue while I’m actually not?
I’m so confused LOL One discontinued perk keep charging me so I called verizon and got credit for it. Maybe that’s the issue? Idk
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Upgrading Just 1 Line
My family plan has 5 lines and we are currently on the play more plan with Disney bundle included. My mother is the account owner. If I upgrade just my line to unlimited plus will we lose the Disney bundle?
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Mobile plus home discount not working
When I go to join the mobile plus home discount it just tells me something went wrong and call a phone number, is there a work around for this? Someone on this forum mentions cause I use to have mobile+home discount 1.0, there is an issue. How do you resolve, the person on the phone couldn't figure it out.
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Invalid $50 Verizon Gift Card Purchased Online
@vzw_customer_support I'm tired of dealing with the customer service representatives who promised to solve the issue but still NOT solve the issue. I'll post the updates in real-time until this has been solved. I purchased two $50 gift card online and recieved both on the same day. One $50 gift card is valid and then I…
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Problem with adding funds to my prepaid plan
I missed a payment and have to add funds to reactivate my account. Whenever i try to link my debit card with my account and send the money, the sms i am supposed to receive to confirm my payment just says 'unable to receive sms due to device restrictions or insufficient funds'. My debit card has the required funds and…
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Issues with getting a refund
I returned a phone back in May 2024. In August, I received a bill for that phone. Since I received that bill I have had to call about 7x just to get lied to by EVERY SINGLE “representative” who said they would refund my money with 3-5 business….fast forward to today when a “credit” mysteriously appears on my bill, instead…
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Billing
How to cancel a payment that is not supposed to come out today set it up for a future date and said was coming out today
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Thinking of switching carriers today
Hello, I have already spoken with verzion customer service and was given some information. However, I forgot to ask about a promise to pay/payment arrangement that I already have set up... Its set up for 10/4 and looking to change today 9/24. Will the promise to pay be effected? Will they try to take out what I promised to…
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Amazon Fire TV promotion?
I signed up for a new line of mobile service with Verizon in July. Made all the qualifying purchases and signed up for the right plan. Now, 75 days later, still no email to activate the promotion. I have spoken to 4 different agents on the phone and chatted with just as many online; no one seems to know what I am talking…
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Loyalty Discount
I have been with Verizon almost 10 years. Never missed a payment because it's on auto pay. I received a letter stating I may have multiple discounts available to me because I work in a school system. Called and was told I qualify for a teacher discount of $25 a month. I asked if i signed up, what would my new bill be? The…
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Escalation department
I was charged over $200 for equipment I already returned. I have provided the tracking number 3 times. It’s been 6 weeks and 4 contacts and still don’t have my money back and each representative acts like the previous contact never happened. I have screenshots. I asked for an escalation and nothing. Before I file a UDAP…
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Fix my account! Disconnected Mobile Phone Service!
Hello!! I along with my husband and son who are on this account have now been without service for two days after Verizon erroneously disconnected our service for a fraudulent chargeback of $484.79 even though we have paid every single billing statement issued by Verizon. You, Verizon, are breaching our contract and…
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Paying with a vanilla gift card
I specifically asked before I put money on this vanilla visa debit gift card if it would work to pay my bill and I was assured that yes that would be just fine, that a vanilla visa debit card will work anywhere a visa or Mastercard would be accepted. Yet, when I try to pay my bill using this card, it tells me that Verizon…
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I'm done with Verizon
I switched over to Verizon about 5 months ago from T-Mobile and I'm done with this terrible service at the premium price. I setup a payment arrangement and my service is still off. Funny enough after setting up the arrangement myVerizon app just seems to unexpectedly stop working somehow? Not to mention if I try signing in…
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New customer feeling disrespected
New customer here since 9/3/24 who is very frustrated and disrespected over the runaround Verizon is giving my family about applying the as-promised nurse’s discount to our plan. My wife is a nurse, and she is very familiar with using IDme to verify her credentials. We have now attempted EIGHT separate times to get the…
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Return phones
I am trying to return two new phones never activated an they can’t find me in the system but where able to take my money
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Cash only & Switching to AT&T
I’m switching to AT&T. Verizon is terirble. They charge you to even speak with a representative. AT&T does not do that. I have done my research. Neither do they place cash only restrictions on accounts if your payment is declined or returned. Verizon is ridiculous. The service and the customer service has utterly gone down…
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Billed for non usage month
I have activated my service on August 7th. But i got my first bill for July 8th to August 7th. Then after 30 days I got another bill for August 8th to Sep 7th. Does Verizon charge for non usage period?
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Bill
Check balance Please
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Urgent Resolution Required for Billing Discrepancy
I am writing to express my deep frustration and seek immediate resolution regarding a persistent billing issue that has significantly impacted my wife and me. In May 2024, I switched to Verizon and enrolled in an online promotion that included a device trade-in. I also referred my wife, who signed up under the same…
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Nurse discount
I was promised a $25/month discount for our son being a physician. After a full day of trying, we are not able to apply that discount. Verizon Customer Service sent me an email (after an hour on the phone) that had a link they said would work. It didn’t. Our son can’t even sign into our account because the system is trying…
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Billing notice to others on my account
How do I get billing notifications to another person on my account, that I want to be contacted to pay there part ?
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Customer support
Customer serivce made it impossible to cancel and sent me a bill 4 months after asking for equipment i no longer has after not telling me i needded to return If you have to cancel you will need to block off a few hours.
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Overcharged
I am being seriously overcharged by Verizon. My bill in July-aug was $500. I paid it in full and now they want 796 more I am so distraught I was just evicted from my residence due to a breakup and I lost my job all in the same week and I cannot afford this billand I don’t understand how my bill is so much money
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ETF FEE
We were charged a etf as we downgraded our service from double play to internet only service. .But we were charged a etf fee of 728 dollar even though we are still a Verizon Internet customer . thanks healthaid
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Price adjustment policy not being honored
On August 20th, I upgraded and purchased an iPhone 15 Pro for $12 across 36 months. That same phone, within 30 days of purchase is now being offered for 7.77 across 36 months or 999.00 retail price. What is Verizon’s price adjustment policy? Their chat bot told me itself - 30 days and a live agent can assist me. Well,…
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Billing Issue!!!! Upgraded, charged for returned old phone!
Alright, I need someone from the US in Verizon billing to see this post and HELP! So we did the usual pay off half the device, return it, and upgrade to a new phone on one of our lines and as usual, things hit the fan—we were charged for the old device despite proving over and over the old device was received! This is now…