Billing & Payment
Need Account Help
I have 4 Phones under my current plan. My main phone that I use for business was dropped and damaged. I went in to see what I could do or if I had an upgrade on one of the other lines. Long story short, they moved me to a business plan, assured me that my bill would go down when in fact it went up over $150. They said it…
Power of Attorney
I am the POA for my brother-in-law, a Verizon customer. I called Verizon to ask how to become a POA in their system, sent in the paperwork, and received a letter back saying it was approved. Great, now how do I access the account? When I call Customer Service they know nothing and refer me to the normal process of having…
Autopay discount bank restricted
I have signed up for autopay and paperless billing, but have not seen the discount reflected on my account after 3+ billing cycles. When I asked the customer service representative, he stated that only checking accounts from Bank of America and Wells Fargo were eligible for this discount and since my checking account is…
Double Billed
I was double billed last week and I am not only incredibly dissatisfied, I am also in a bit of financial distress that is compounding due to Verizon not refunding me immediately. I am on a budget and now that the extra fund Verizon snatched from my account I am now experiencing overdraft fees and now that it appears the…
Received only half of my refund for a cancelled order?
I made an order on verizon.com on 8/29, but the order was canceled on 8/30 as it looks like the item went out of stock. I have received my refund for the portion I paid by credit card, however, I also used a $100 Verizon gift card on this order which has still not been refunded back to me. I can't get in contact with…
T Mobile ?
I have been looking at TMobile Plans and not only will they pay up to $800 to retire my phone payment, they will also provide the Google 9 Pro XL, Hulu, Netflix and Apple TV for almost $40 less a month. Is there something I am overlooking?
Device pay off information
I recently ported out of verizon and I was unable to access my account after that. How can I get the amount which I have to pay to pay off my phone? I tried my user id but it says no active numbers present and just prompted me to unregister my email ID, how do I proceed in this case? I need a screenshot or written…
Need Feedback From Live Person On Schedule Payment & Getting NO HELP. VITAL for new job!
I have been with Verizon over 20 years, loyally, but after this situation I am starting to see exactly why so many people leave now. I lost my job in March and have been struggling and even had to file bankruptcy to save my house and I've gotten behind on my bill, but even with all this I always managed to get it paid. Not…
Bill way too high
My bill randomly went up to $354 for 2 lines after they assured us our bill would be cheaper. Last month we only paid $128.
Amazon 65 inch tv
It’s been over 65 days I’ve contacted Verizon 3x and have yet to receive my promotion. I added a new line on the phone with a representative and he claimed that I could still get the promotion if I did it on the phone with him and not online, his name was John. Ever since then I have yet been able to get my promotion.…
Wish I could cancel
I despise Verizon at this point. Had to sign an NDA within my first month. Now they keep raising the bill. They are in breach of contract. They should let me out of that contract or return to my agreed price!
Device Promo Credit Question
Something similar has been asked before but not quite my set of circumstances. I'll try to keep it quick My step-father upgraded his phone, to do so the store added a line which gave him the deal. They associated the new phone # with his old phone. The bill shows the device charge and credit on the new # / old phone…
Disconnected service after making a payment arrangement
My bill was $242 and I called yesterday and spoke with a representative whom took a $100 payment and reassured me service would not be disconnected since payment was made 8/3/2024. He advised me that $10 would be added to my next months bill since payment was made over the phone. He also set up a payment arrangement to pay…
Plan rate adjustment single
What is "plan rate adjustment single"? My plan is listed at $40/mo. Then I receive two discounts, the first 19% as a result of my employment and the second $5/mo autopay & paper-free discount. Then Verizon charges back $6/mo for this plan rate adjustment, in effect cancelling out half my discounts. Thanks!
Trade In Credit Applied to Wrong Line
Upgrade a line in March 2023, Verizon applied that trade in credit to the wrong line, and has refused to move the credit to the correct line. This has resulted in over billing for 1.5 years, the inability to change the non upgraded line to another plan or upgrade the device without forfeiting the trade in credit for a…
Help - I've tried so many ways to pay my bill!!
This has been so infuriating. I've attempted to sign into my account several times. I'm now locked out. I've tried the forgot password option. First my number on file to send the temp password and second my email. I keep getting this: We experienced an error while processing the request. Please try again later. I tried…
Customer Service Changing My Plan 6 Times Over 6 Month When I Called to Question Erratic Charges
Verizon Customer Service (CS) is inconsistent! The last 6 months I have called because each month my bill was a higher amount than the month before. 3/6/24 Worked with Verizon to review new device options Verizon provided a trade value for existing 22+ device Worked with 2 customer service reps (female) to finalize plan…
Killing my prepay discount to FORCE change? No thanks!
20+ year customer here. I carry all the lines for all the devices of my entire family...well over $300/mo as is. I was relatively satisfied until about 2020. The last 4 years has been problem after problem. TOTAL lack of service. CS reps / techs without a clue of what they're doing. Broken promises. Unexpected charges.…
Cannot reach a Verizon agent
Hello, my device has been suspended because of non-payment bills. I have been trying to resolve this and am willing to pay the difference but I cannot seem to get connected with a Verizon financial services agent. This is absurd, the process of having to connect to someone who can help reactivate my lines has been…
Verizon is not returning my $1273.93
Verizon made me pay $1273.93 for a device for which return was in progress. I was traveling to Japan so I could not have an inactive phone. I paid on the trust that they will refund my money after they receive the phone. It has been more than 6 month and 10+ hours of calls but that have not yet send me my money back. that…
Device Credit Removal multiple times
Has anyone else had their device credit removed multiple times? We have. We cant get it fixed. We have called over 6 times (this would be 7). We speak to a human who promises it wont happen again something about how our plan was not setup correctly but its "fixed" now and everything is fine. Then, a bill or two later the…
Older Customers
Long time customer reaches 70 yrs old. Looking to keep rates lower, but only options are to switch. That’s a no bueno for word of mouth advertising. Time to make a change !
Discount for automatic payment
Just got an email...for automatic payment I'm losing $10 discount that will now be $5. I'm so sick of these greedy corporations that just keep raising their prices. I've been 23 year customer and it doesn't look like I'll make it to 24 years. There used to be an alliance with certain companies due to their customer…
Unresolved issue with trade-in - 3 months later
I sent 4 phones back with the expectation of receiving 830 per line credit. Verizon contacted me stating that one of the phones was never returned. All phones were sent together. I submitted the support request, they looked into it, the phone was recovered. Come to find out, they had always had it. They said they would…
Has anyone got the Amazon fire tv?
at first the wrong promo was applied, had to submit a ticket for that, then they said I wasn’t on the right plan, had to submit a ticket for that then they had to redo the first ticket, and now they’re saying it’s fixed and they’re waiting on a code from Amazon. This is crazy. I feel like I’m just being lied to. Very close…
Not switching my plan
I gladly went to Best Buy and bought my phone outright so I wouldn’t have to change my plan, now you cut the paperless discount in half?! Verizon is starting to feel like AT&T, jokes on you my free Disney+, espn+, and Hulu is still a much better deal then changing my plan to the newest plan which still would cost more even…
Price increase
How is it legal to change my contracted plan when it is for 2 years? I am not allowed to change it atanytime, so what gives you the right for the change? Wouldn't this be called breach of contract? If you have the right to change out contract I would like to change the contact also. Cancel with no penalties since you…
Always Increasing Rates
They mention they are improving service and keep on increasing cost to the customers. Just take it coz the customer can’t go away because they are bound to the contracts for certain time. Don’t spread lies about offering better service and increasing the rate!!
Price Increases
Verizon’s ridiculous price increases are forcing me to switch providers. I agreed to a specific plan. Then, Verizon decides to charge more for each line. Now, the “discount” for paperless and paying directly from a checking account is cut in half. But my plan’s not changing! Hurray! Goodbye Verizon.
service
I asked to add 2 lines to my account (husband, son), and when they added lines, they added without my consent insurance to these lines for 2 phones that were not purchased from Verizon, also perks, which I never use it and don't need it. Accordingly, they charged me for all of this. Also, I tried to return back home…