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Question about changing plans and promos
I recently signed up (1 week ago) for 4 lines and 2 watches and got phones and watch heavily discounted. All 4 lines were signed up for Unlimited Plus ($45/mo with autopay) and the 2 watches are $7.50/mo each line. NOW -- I was suggested by someone that I would be better off with 1 Unlimited Ultimate and 3 Unlimited…
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Trade in Promo Credit Issues
I’m so done with Verizon. I had a purchased 3 new phones back in November 2023 and traded in 3 old phones. After months of calling Verizon, I finally started receiving my monthly promo credits for each phone in February 2024. Now in June one monthly trade in credit, $19.44, was removed for some unknown reason. I been on…
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Costumer Service
I've been trying to reach someone through 611 for nearly 3h 20m with no luck, this is RIDICULOUS. I went to a Verizon store where I was told paying my balance for the next month would fix my issue, and it didn't. After which IO was told to call 611, and now I've been stuck waiting forever with no response. I want my money…
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Ongoing Billing Issue
Has anyone recently lost the mobile / home $10 per line discount? Mine disappeared in May and each subsequent bill has been wrong. Each month I call or text, relay the same old story, and receive great service telling me everything will be handled and no need for me to worry. Nothing gets done and the extra charges remain…
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How do I get Verizon to correct an error? Being charged for a phone that should have been applied to my account as promotion.
Since switching to Verizon in May I have spent about 12 hours on the phone, chat, or in a Verizon store working through a series of issues. Every time I think everything is finally in order, something else pops up. I am completely overwhelmed, frustrated, and losing hope that our issues will finally be resolved. Back in…
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Cash only
I have had no bounce check or anything with you guys i have only gave 500$ plus on payments been with ya 3 years i find it ridiculous i have to pay cash only if want puase my service cool. But make pay cash only and to donit for 6 months is foul. Why 30 days or fairer was literally waiting for my check clear you guys told…
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Phone payoff
I recently cut off a line completely unaware that I couldn't just continue making payments on the device. Now all of a sudden I have a bill I can't afford to pay, even if I make a payment arrangement. Tried to call support but I'm not paying 10 dollars to talk to someone to ask a question about this. If I reconnect a line…
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Upgrade credit
After upgrading to iPhone 15 pro max I received a bill for over $700 apparently the $400 plus credit hasn’t been subtracted from my bill call Verizon and 3 weeks ago and they said it will change when it gets closer to your due date “ due date is in 4 days and I’m not paying a house payment for a phone I will call them…
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"My Plan" Reflects a Discount That's Not Being Applied to My Bill. Been Trying to Resolve for Close to a Year.
I removed a FIOS router around October of last year and it somehow removed $90 in discounts. After multiple attempts to restore, I conceded to a new $60 discount for FIOS TV (meaning I end up paying $15 more a month to remove a router rental somehow). Now, the $60 discount properly reflects when looking at "My Plan" on the…
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Billing error
I agree with you that verizon hasn't been the best. I used to be with verizon, along side my parents back in the early 2000’s until 2023 (2 decades with Verizon). I branched out on my own and got an account for my family, as the service charges were so high I switched over to T-mobile, I had some trouble with them in the…
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Disconnected Account and Locked
My account is disconnected because I was out of the country, and I found out that you apparently can't make payments through the app while abroad, which I was not told while mentioning my trip duration to the staff. Now that I’m back, I’m trying to resolve this situation, but when I go to the 'Sign in to a disconnected…
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Refund not received
Good morning. I want to express my disgust with Verizon's handling of my sister's account. My sister suffered 2 strokes last October and was in a serious state so my mother and I contacted Verizon to have her phone acct. closed. They agreed they would close it after my mother went into a corporate store and submitted a…
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Deployed and unable to pay bill
I’m Active Duty Army and I’ve been deployed for the past 7 months and I’m getting ready to come back to America in 2 months and I owe over 1k in bills to Verizon and my service has been suspended entirely is there any way that this massive bill can be waived under the SCRA as I am currently deployed!? I can’t call or…
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Your Mobile + Home Discount Level:Pending
I enrolled months ago, and keep getting this message: Your Mobile + Home Discount Level:Pending Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed. Was on the phone last night for a hour, and while I was given a credit,…
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Playmore plan but still getting app charges.
I’ve had the 5G Playmore plan since I purchased my phone in 2021. The plan includes Disney/Hulu and AppleArcade. However, since May 2023 I’ve been charged for AppleArcade, and since December 2023 I’ve been charged for Disney/Hulu. According to the current listing for this plan, I should NOT be charged for these so long as…
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Trade-In Credit / Promo Not Being Honored
Back in late late May/Early June, I received a promo in the App to upgrade to an Samsung S24+ on one of my lines, which would cover the full cost of the phone over 36 months with a trade-in of a Samsung device on the account. I accepted the offer in the app, traded in my old phone, and received my new phone. Now, 3 months…
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Tricked into buying out my devices
I am reposting this because I am not gettin g any assistance. I posted this a few days ago and Verizon told me to continue the conversation via private message. I replied to their message and gave the info that I was asked for and they didn’t write back. Most frustrating. In June 2024, I ported out of Verizon with 4…
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Payment method
Once my auto pay has been declined I try to pay my bill the very next day with the only card I have on file and it says I need a new payment method. How do I bypass this and use the same payment method to pay my bill I now owe a late fee And A reconnection fee
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Debited acount
I had my account debited by Verizon yesterday. An hour ago they shut my service off. I tried to reach someone to reactivate because they recieved the payment and it keeps routing me to make another payment. It is an endless loop on all the platforms. Chat, Call in, the Verizon App. I am very frustrated. Hope someone can…
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Billed for phone I didn’t receive
In June, I ordered a new phone but never received it. When I told Verizon, they said they couldn’t send me a new phone until the shipping company returned the phone to them. This went on for weeks. I told them I wanted to cancel the order. They keep billing me for the phone I didn’t receive. I’ve called numerous times only…
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Incorrect Charges
Please correct my account balance. I returned the phone well within the timeframe and my account generated an over $1300 charge that still has not been removed. The phone was received by your dock on July 18. (over a month ago) I have confirmation that you did receive it. I have been given the run around by many agents.…
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Service interruption
I recently set up a payment arrangement through the Verizon app, as I’ve done a few times before when I cannot immediately pay my bill. But this time for whatever reason Verizon decided to disconnect my service on the original payment date. I have tried to get support through customer service, the chat, and private…
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Customer service
I have been a Verizon customer for 22 years. They were always the best in my opinion. HOWEVER, whatever they have done by outsourcing customer service overseas, revoking Verizon store employees’ ability to access customer’s accounts…..it’s HORRIBLE! I have called 7 different times for the same issue and each call lasts…
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Reinstate device payment agreement when come back to Verizon 2 weeks after porting out?
In June 2024, I ported out of Verizon with 4 iphones but quickly came back to Verizon after about 15 days at another carrier because I had a very high amount of unpaid device fees at Verizon. I did not realize this would happen, so I called Verizon immediately upon being made aware of the large amount of money owed and…
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Escalation email
Who can I email to get an overbill refund? I have spent over 14 hours over the course of a month for an egregious overbill on our account. Verizon apparently has made multiple major errors on our bill, including billing us for an entire extra phone line for over two years. Multiple agents (more than 10) have agreed it was…
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$200 Verizon Gift Card on Us
I have been patiently waiting for the $200 Verizon Gift Card on Us notification, as outlined on my original purchase receipt. I have not received any sort of notification, and going to the website listed just loads up the main My Verizon page. Here is the message as shown on my receipt: Thank you.
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Can not make a payment arrangement
I made a payment for my past due balance. I can’t not make a payment arrangement for the current balance
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Verizon Support and Billing
Where do I begin with all the issues I have with verizon! How about when I initially signed up for service with a new phone through verizon I was told my monthly bill would be $78 with the device and autopay included in that $78 with a $30 activation fee the first month which was fine. I paid the $78 when I signed up then…
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Cannot Log Into Account
I cannot log into my account. I cannot even access the log in page. I have tried on multiple browsers through my mac and through the app on my phone and just get the error message: "We're sorry. We are unable to process your request at this time. For more information about Verizon products and services, visit verizon. com"…
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My bill changes monthly
I signed up with Verizon again in January and I'm two steps from breaking up again. Every month I never know what I'm gonna pay fory phone bill. I was told me and my one other line would be $100/month. It's never been that. Always more. Added another line and none of the three of us pay the same from month to month. Make…