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Trade In Promo Issue
Has anyone had issues with the device trade in promo? First, my online order got messed up up as I did not receive trade submission email. Then I was told to submit another trade in submission and $800 and $700 credit will be applied once the phones received and ignore the $90 and $40 value as posted. Now I have been…
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Service Representative
I spoke to Ms. Northern about a billing mistake and she proceeded to scream and talk over me and was completely verbally abusive. She was the worst customer service representative I have every had. Verizon still has not helped me with the over billing.
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BYOD
I signed up with Verizon 4 months ago after seeing the BYOD offer for 540$ credit. After porting in and bringing my own device, I never received the credit or any indication that the credit will start to be applied whatsoever. I've contacted support on 3-4 different occasions spending hours of my times over chat trying to…
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Disney Bundle prompted me for payment
I traded in my phone for a new Samsung S22 Ultra. I was offered the Disney+ bundle for free for six months. When I tried to redeem the offer, I had to enter a method of payment. I was charged for the 13.99. My Verizon account shows that I activated the bundle, so it doesn't make sense I had to enter a form of payment, and…
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5G home internet promo
What a joke!!!! I switched to the 5G home internet because of a promo that had the option for a YouTube NFL package or a Chromebook go with a $200 credit for any Samsung product. I got the Chromebook but I called several times asking about the credit. Some agents can find it and others can't. The one agent that found it…
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Online Chat Order Wrong
Entered into chat with some questions that ended with an order for two new iPhones and upgraded plan however the final rate is higher than quoted in chat. Phones are now being delivered how can I contest the higher than quoted rates? I have copy of chat discussion showing rte quoted
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Verizon credit card got closed without any notice
Hi, my credit card got closed without any notice. My payment got messed up bc I entered wrong bank information. Verizon didn't contact me to let me know about that issue. I myself figured that out and paid. The payment got 2 weeks to get through. When the payment got posted, I was able to use my card for 1 week before the…
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Rebate offer not received
My wife and I switched to Verizon early last month, and was given notification that I would be receiving a notice in my notifications page regarding a 200 dollar rebate per number transitioned to Verizon. I have since spoken with the store I switched at, and was told that this needs to be handled through My Verizon, and…
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I can't find for you on us tab to redeem my soundbar
I received an email to redeem my offer for a soundbar and I cannot find "For you on us" tab nor "Exclusive Home Offers". Looks to be a common issue. I need assistance ASAP. thank you
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Rebate offer submission details
Hello, I transferred from T-mobile to Verizon for 4 lines. Ported the number and got the iphone trade-in offer. But I do not have details for $200 switcher rebate for each line. How do I submit it. Also, I have heard that there was a free apple TV and 6 month subscription,, what are the details for that offer
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$200 Verizon Gift Cards Not Sent
Verizon has so far refused to send my five $200 Verizon gift cards for shifting over five lines. All the agents have been useless. Now the phone agent is saying that I had to "opt-in" to the promo within 30 days of account activation! Nothing was sent to me to sign up for it, nor was it ever implied. This is deceptive.…
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Need to be contacted by a regional manager to resolve promotional trade-in issue
We have spent the last 3 weeks trying to correct an error related to a promotional trade-in. The sales specialist at the store presented a trade-in offer that ultimately was not accurate. Our decision to trade-in old devices and upgrade the phones and plan was predicated on the offer presented at the time. I tried to have…
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Is Verizon no longer honoring promotions or what?
Not really sure where to start with this, accept that I am incredibly, incredibly frustrated. In the beginning of June, I signed up for the internet promo of $35/mo Internet with the option to receive a $200 home Depot gift card OR an Xbox series s after having the Internet active and in good standing for 65 days. I've…
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Add a card
May I add my business as an extra card holder?
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Never received Verizon Gift Card
I never received the Verizon gift card. I signed up in the middle of July 2023 for 5G internet. Was told I would get a Verizon gift card and Home Depot Gift card. Already received the Home Depot one but the Verizon one still hasn't arrived. What do I need to do to get this taken care of?
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Verizon Rebate $250 at Costco
I bought Verizon iphone 14 at costco with $250 rebate in mid of Sep. The sales guy said I will be given it via email, but I have not been given this yet. Check this and give me feedback this was a velidate promotion.
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Conned by Costco & Verizon Wireless
In November 2022 I believed Costco when they relayed FREE iphone 14 or 14 Pro when upgrading to the 5G plan that would only bump my plan by $10 mth. That was NOT true. A myriad of lies occured soon after. -upon pickup I had to pay $70 each phone in taxes at the register -upon trade-in I was only credited $700 when the new…
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Verizon has not honored our promotional credit agreement
I went on verizons website to upgrade my mother's phone to iphone 15. She had an iphone xr. I went through the process which prompted me to change her plan to unlimited welcome and verizon offered a promotional trade-in credit of $415. I agreed and purchased the iphone 15 with promotional credit of $11.53/mo for 36 months…
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Seeking higher level support to resolve an issue
Been struggling for over a month to have Verizon remove a trade in device from an order that was cancelled. The trade in was cancelled in the store and the order of the new device was returned and received by Verizon. I cannot get trade in credit for my current device on a new order I have places until Verizon removes this…
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Never received my 100 and 200 dollar Verizon gift cards
When I signed up for Verizon. I was offered 3 gift cards. A $100 and $200 dollar Verizon gift card and a $200 Home Depot card. I waited the required 60 days. I redeemed them. The only one I got back was the $200 Home Depot card. when I signed into my account under redemption history it shows I redeemed them all but still…
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Verizon saying they did not receive phone I sent to them
I returned my phone for a trade-in the day after I received the UPS pouch from Verizon. Now all of a sudden after I cancel my Internet service with Verizon because of poor reception in my area, I get a letter saying they did not receive the phone I returned and they will be charging me $1000 . I will file a complaint with…
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Home Depot Gift Card
I got an email stating in eligible for a Home Depot gift card but I can’t seem to locate the For you on is tile. How can I get the gift card?
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Trade in Issue
On August 4th I added a line on my account with the trade in promo for $1000 off. I received the Z Flip 5 on August 10th and then shipped back my S21 Ultra on August 14th, for the trade in promo. On October 4th I got an email stating that I will receive the promo credit of $27.77 for 36 months. Come to find out for some…
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Cannot get Verizon to correct the rebates from promotion ending Jan 4, 2003
Signed up on 1/4/2003, last day of promotion, to upgrade 3 phones to iPhone 14pro. Should have gotten $400 rebate for phone plus full cost of 3 iPads and 2 Apple watches, all spread over 36 months. We are getting rebates that were offered under a subsequent promotion which are about $40-45 per month in the aggregate. Thus,…
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$200 Gift Card
Does anyone receive this $200 gift card for signing up? It seems everyone has an issue
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$200 gift switcher rebate
So I did 4 lines with Verizon and 2 were ported from AT&T. I got no notification from Verizon about the switcher rebate so I chatted. The chat rep gave me a code to go submit the rebate.. It started with BBY. So Verizon denied because the rep gave me the Best Buy promo code to claim for $200 port in instead of Verizon,…
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Trade in status
I upgraded my phone to the iPhone 15 Pro, trading in my old phone for a $830 credit. I received the trade-in kit and dropped it off at a UPS store on 09/28/23. It was actually delivered to the Verizon return center in Texas on 10/02/23. However, my trade-in status hasn't updated since then. It's been stuck, and it still…
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$200 rebate
I added a new line in July and purchased the brand new Galaxy s23 with the promise on the website of a nice $400 for a trade in device and an additional $200 rebate for the switch. Trade in was sneakily revised down to $200 after a few months, for "condition" even though the phone was a month old, and couldn't be given…
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I don't care for my Disney bundle
I was going to cancel it but it says its free but im paying $10 extra for it. Okay, I did a phone trade in, I dont think I'll get penalized for switching but Verizon seems to discourage me each time. I like the Google Play pass, I would like to replace the Disney bundle with the Xbox game pass. Is this doable for Unlimited…
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Verizon Rebate
I switched my cell provider to Verizon because I got a $1000 Rebate offer SWITCHNOW21 from Verizon. When I joined, they said it will take a few months for it to show up. So I waited and nothing happened. I ended up calling them about it in Dec 2022 and they said it should have already been applied but let me do that again.…