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$200 Rebate Per Number Not Received
Hello everyone. I made a huge mistake by switching to Verizon Wireless. Here is my story. I was with metro pcs and wanted a better wireless company so we did some searching and found that Verizon had good promotions going on. So we switched and we’re told we would get a $200 rebate per number we brought over from the other…
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Trade in Lost by UPS
I am posting here before more drastic measures as it seems that Verizon does read this forum. I returned my trade in device April 20th using a Verizon provided UPS label and box. The device has not been delivered to Verizon but I have tracking and receipts for the hand off to UPS. I have spoken with customer service over…
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EGifts
I don't see any gas stations or grocery stores on the Gift list. It would be a nice addition to those companies you have listed.
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$200 per line not honored
In February 2023, I switched 6 lines to verizon. 3 were eligible for $200 per line credit. I was told it was going to be handled by verizon and they would be issued after 60 days - NEVER was told I had to do anything on my part. I called to speak with someone 2 weeks ago and they said I didnt submit the forms. I requested…
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trade in
I was very doubtful of changing of company but for some reason i did. I liked my phone and my watch but was time to upgrade with all my pain i sent just as they said put everything in a box and ups will pack it for you. Which i did. They got my phone but not my watch. Now they took my credit and in the chat they said they…
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verizon 5g home internet rebate offer
recently signed up for verizon 5g home internet with rebates for a verizon gift card and a home depot gift card. home depot gift card says mostly no registration, just keep service so many days. on the verizon one, says you got to register but doesnt say where. any one else get this offer?
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Phone Upgrade
Went to upgrade my phone back a few months ago. Was confirmed several times through automation of the credit being applied to the new phone. Sent the old phone in. Never received the credit. Talked three times to different reps on three different occasions..and all confirmed the credit I was quoted through the automation.…
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BYOD disconnect question
I ported 5 lines in July last year and got rebates of 500 each in September. My understanding is I can disconnect after an year and so was thinking to do it at the end of July, but Verizon is telling me that 1 year is counted from the date of receiving the rebates and not when I open my lines. Was customer agent correct or…
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$200 Gift Card for Switching Lines
I am wondering what I need to do to access my 2 - $200 rebate gift cards for switching carriers. I have been reading other's experiences with not having received the gift cards and I am too am feeling mislead in making the decision to switch carriers. How can I redeem the gift cards that are in fact due to me, since the…
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Almost a year without getting a credit for my trade in
It will be a year next week since I shipped off my old phone for trade in. It was received, but I never got credited. I’ve called in several times now and was always told that they have filled out the form to get my account credited but it NEVER HAPPENS. I’m at my wits end. I’m tired of spending and hour on the phone just…
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I was told I would get a trade-in and owe nothing
I was told I would get a trade-in and owe nothing, but now that I am leaving Verizon over 1 year later, they now say I owe them over $500.00. The commercials on TV - yes, I stop it the screen and read the fine print at the bottom - never said I would be obligated to Verizon for another 36 months. And the rude person I…
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Complaint
Im curious to know who I file a complaint with, there was a chat that I had that was probably the worst experience ive ever had with verizon. Even after getting to a supervisor they were just nasty, I copied the chat log so they cant say "we cant locate that specific conversation. I went through 5 reps and zero help
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$200 Verizon Gift Card Not Received
I switch from Tmobile, 3 lines and I was told we will get a $200 gift card for each line. We only got 2. We keep calling about them and they are trying to tell us that because the 2 first lines were order online, and the other one in the store, I need it to apply for that one. No one in the store told us that. It have been…
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BYOD $500 rebate/discount not received
We moved 2 lines into our friend's account and were supposed to to receive the $500 rebate , but never received it . Neither we were informed by Store Manager or Customer Support about any activation or follow-up of the rebates, no text message or email sent about the rebate. Following-up or want to file a complain in the…
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Complaint customer service
I am very dissatisfied with Verizon customer service. I spoke with Jacob and he misinformed me. I asked to be transferred to David. He wasn’t helpful either. I was promised that I receive an additional $25 discount for being a teacher. But David said no. No one seems to know what is correct and customers are misinformed.…
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How to claim or use $200 Verizon gift cards?
Verizon is generating ill will! I've spent so much time, many calls and hours now trying to receive and use 2 gift cards promised by Verizon. I finally received the cards. When I tried to use to apply to my account, I wasn't able. When I inquired, I was told to wait until today - until there was a balance on my account.…
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chargeback
I did the online deal where you trade in your phone and get $800 credit for iphone 14+ back in april, I chose to trade in my phone in person. When ai went to a store they told me they didn’t see the phone on trade ins, so we called customer service and they gave us a shipping label. Fast forward a month later, we get an…
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Trade in issues
I sent in my iPad to be traded in, I currently do not have a Verizon account, but it’s acceptable to the trade in even without an account. I sent it in, they received it and then never sent me my credit through PayPal. I have email, texted, called multiple multiple times and they are not helpful. Last time I called they…
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Gift card problem
So we signed up for Verizon. We brought our numbers and bought 3 phones, we received 2 gift cards. Yey! Only one had a balance! They were both supposed to be $200.00 one was one wasn’t. so add that to the frustration that the bill has been way higher than we originally were told it would be and trying to fix that for the…
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Promotion Complaint
I switched Wireless Carriers from AT&T to Verizon Wireless on 12/27/22. The promotion was get $1000 trade in credit for each iPhone, $180 credit for each Apple Watch, and free iPad, $200 credit for each number switch and a free set of Beats by Dre Earbuds. I bought 3 new iPhones, 2 Apple Watches and an iPad on this…
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New promotion early upgrade is false advertising
I contacted Verizon via chat because I got an email about upgrading my current phone under the early upgrade program and the email stated Congratulations! Your current device is at least 50% paid off. You’re now eligible for our early upgrade program*, which lets you return your IPHONE 12 PRO MAX eSIM for a new iPhone.…
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FIX MY BILL
We switched over 3 lines at the beginning of July and traded in 2 phones. I promptly shipped in the phones using their preprinted labels. Both phones show they were received by Verizon. However, one phone was assessed and one was not. I can only assume it is lost somewhere at a warehouse. I called in July once the expected…
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Billing Problems with Trade-ins
I have the same story as many others here. Three people in our group decided to trade-in their phones for credit towards a new phone. One person went to the local store and was successful. The other two tried to do it online and one was successful and one was not. The difference was one of the phone for trade in was not…
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Boyd rebate not showing up
I was supposed to get a $200 rebate for switching and in the notification tab it says I have pending rebate but when I click it. nothing loads in the notifications
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Did not receive trade in kit, did not get discount
I swear I know what I agreed to - $700 off the iPhone 14 Pro Max to if I trade my existing device. It would only be $10ish or so additional per month to pay for the new phone. I didn't receive my trade in kit and I know I only have 15 days to complete the trade in! (7 days remaining) Don't want to lose out on the deal -…
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Experience When Trying to Upgrade a Phone
So, I'm just posting my recent experience when trying to upgrade a phone. I see others have had similar experiences- in fact, I see there is, unfortunately, a "Bait and Switch" Club . I called Verizon to inquire about upgrade options for existing 20 year customers. I first called Verizon on their Customer Service line. The…
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Incorrect Trade-In Values Being Issued on Promotion
Hello, My family is on Unlimited Plus on all four of our lines. We came up to the end of our device payment plan and were looking to upgrade all of our lines due to promotions being available for upgrades. Verizon's website showed $440 trade-ins on all the devices we were looking at, and this is the deal that we took to…
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Trade In Problems
In April 2023 I upgraded my Pixel to a Samsung Galaxy s23 with the understanding I would receive $800 trade in credit towards the new phone. They sent me the new phone then in turn I sent back my Pixel. After talking to customer service I was told it takes a billing cycle for the promo to kick iin. It's been 2 cycles and…
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Cannot Redeem $200 Gift Card
I was told I'd get $200 for each line I switched over. I brought two lines over & they said I'd get an email within 8 weeks. It's been 2 months now & still nothing. Has anyone been able to successfully get this promotion? Or is it just another scheme run by Verizon?
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Never received promised gift cards
They told me I would receive a gift card for every line I ported over! I ported 4 lines and I never received my promised gift cards! They make promises and don't keep them. Breech of contract! I talked to atleast 5 different representatives and they all have a different story or say they took care of the problem and your…