Mobile Deals (Archive)
Trade in promotion increased
When i traded in the iphone 13 trade in was $830. Now a week later the promotion increased to $1000. Can i get a promo adjustment? Device payment purchase req’d. iPhone 15 Series (iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max) smartphones only. Less up to $1000 promo credit if trading in a qualifying device…
UPS lost my trade in iPhone
I traded in my iPhone through Verizon's trade in program in August to get there promotion. Verizon sent me a box with shipping label to send my iPhone back to them through UPS. We sent the iPhone back in the box that Verizon provided us with paid shipping. I called Verizon to see if they received the iPhone which one…
Trade In Program
On Sunday, September 17, 2023, I visited the Verizon Wireless Store at 1237 N Milwaukee Ave in Chicago, IL to inquire about changing my mobile family plan and upgrading my cellular device. The store associate helped me change all lines on my family plan from a legacy data plan to the Unlimited Welcome plan. He recommended…
Trade in issue
I traded in my fully paid off Samsung s23+ last year and it was only 5 months old. I decided to get an iPhone 14 and Verizon had a portion for trade in and get 800.00 credit. So I traded it in and got the iPhone 14. Now that I want to trade this in for the iPhone 15 thinking I only owe probably 1-200 bucks since I got a…
$200 Home Depot Gift Card
I have been trying to receive my $200 Home Depot gift card for getting 5G home internet. Customer service has no idea what I’m talking about and keeps telling me to call back later. Help!!
Trade-in credit policy
I wanted to share my recent experience with Verizon's trade-in program in the hope that it might save others from unexpected surprises. When I decided to trade in my old device, I was led to believe by Verizon's stated policy that the appraised value of my device would be immediately applied as a credit toward my new phone…
Free Samsung Tv For you on us tab not showing!
I have got 2 emails saying I Qualify for a free samsung TV and time is running out but there is no for you on us tab on my account anywhere. I have called for help 2 times and got empty promises of wait 3 days you'll get the email and give us 5 more days....like your email says time is running out! I want my TV as promised
BYOD
Hello, I am currently receiving the BYOD credit and will be purchasing a new phone from Apple paid in full. I want to verify that I will still retain my credit as long as I purchase the phone through the Apple Store and select “connect to any carrier later” and then activate the phone on the same line after receiving it.…
Verizon Saying they haven't received my trade in
Verizon is stating they haven't received my trade in. UPS says they delivered it. When I called Verizon in addition to not being helpful, eventually they said they would put in a ticket "accelerating the issue". It's been a month and I'm getting emails saying I'm losing my promotional credit. Did they just steal my old…
$200 switcher rebate
I am running into difficulty having Verizon reps honor my switcher rebate of $200 per line for the 3 lines that I brought over from TMobile. I did all my enrollment and switching over the phone because of issues with the website. All I was ever told by agents over the phone was that I would be getting these gift cards…
NFL Sunday Ticket
What a joke, a company puts out a promo that doesn't work. I upgraded my phone for the sole reason of taking advantage of receiving NFL Sunday Ticket. I was sent the activation email. After redeeming it, I am met with message saying activation pending. I have been in contact with Verizon multiple times. Two weeks of the…
Where are the bill credits for BYOD?
I signed up for BYOD under the premise that bringing my own device would result in $500 spread out over 36 months as monthly credits. Credits did not show on the first bill so I contacted Verizon who told me to wait. Credits aren't showing on my next bill either so I contact Verizon again and they say "As per the promo…
Discount for health workers
For You, On Us
I cannot find the For You, On Us button anywhere on the site or app to redeem an offer I was emailed about. Thank you in advance for any possible solutions to this problem.
False advertising
I received a call from a Verizon rep who offered me the free Samsung trade in deal on my old phone. I accepted and now have an $800 charge on my bill. When I called I was told my phone didn't qualify for that promotion. Except, that was not what I was told when I accepted the offer. I specifically asked that question and…
5G Signal Request for our areas
Hello, to whom it may concern. I would like to request 5G service to an area that there may be a large amount of customers that would like 5G. According to Verizon's coverage-map, the only services available in the area are 4G LTE and the nearest 5G would be Blacksburg, VA/ Christainsburg, VA about 30 miles from Roanoke,…
FAKE NFL Sunday Ticket promotion shame on Verizon
I'm having the same problem. I received the email on 9/12 and have been unable to redeem after 3 more subsequent “tickets” generated with empty promise after empty promise. . I have spoken with several verizon support members for hours , who cannot help. They said I would receive an email, or that it will show up online or…
Verizon refuses to give $200 per line switch rebate
I was happy to switch to Verizon from T-Mobile. I transferred 2 lines with $200 rebate offer for each line. I was told to wait until after my trade-in devices were accepted to get the rebates. I waited, waited but the credit didn't show up in my account and I didn't get a gift card. I messaged them and they told me I had…
NFL Sunday ticket
Has anyone been successful in getting the Sunday ticket. Still having the error message when trying to redeem.
verizon 200 gift card issue
i add 4 line 3 months ago and i supposed to get 4x200 verizon gift card. but i havent received anything, i call the customer service they didnt help me. i read hundreds complaints about that. i couldnt believe how this is possible, can someone help me?
NFL Sunday ticket redemption email not received
I have not received my email with redemption info from Verizon and don't know how to activate it with YouTube
Trade in promo issue for 9 months!
I have been dealing with an issue for 9 months, I traded a phone with verzion retailor! they procesed new device but did not take in trade in as it had cracked screen and they said i would not receive credit, they mentioned I can call verizon to ensure it and send it in within a time frame. I called verfied and sent in a…
Trade In Promo Issue
Back in May we traded in 3 S21 for the loyalty $800 promo for S23 or S23+. 2 of the lines went smoothly and credit is being applied as promised. On the other line, I exchanged the original purchased S23 for a S23+. The Verizon store said this was no issue and would not affect the trade in promo. In fact, the promo was…
Why would I get a new line, as Verizon is pushing? No snark please. I am 1 person. Why get new line?
For a Samsung Galaxy A23 5G, it says 'get a free phone if you get a new line. ' Why would I want to get a new line? I am 1 person and not on a friends/family plan.
BYOD Rebate not received
Hello, last year imported a number and was suppose to receive $500 credit but never did. I was about to order new phone and just noticed this. I searched forum and it looks like many people have same issue that have been resolved by executive intervention. Can some one please help me. I want to get this fixed before adding…
NFL Sunday Ticket
I am also having trouble and had to place several calls about the NFL sunday ticket promotion. I have yet to receive an email or see it listed with my plan/perks on My Verizon. 1st call they confirmed Im eligible and should receive an email on how to access it in 5-7 biz days. 2nd call they could not even confirm I was…
NFL Sunday ticket
I redeemed my free nfl Sunday ticket, but never received an email receipt with instructions as I was told. I have rescheduled multiple work appointments waiting for promised phone call returns from supervisors that never came. I have spent countless hours on the phone speaking with people who promised resolution by 5 pm…
NFL Sunday Ticket
Why won't my link for the free NFL Sunday ticket I was promised work?
NFL Sunday Ticket Redemption
I recently bought a phone at verizon to take advantage of the NFL Sunday Ticket. Each time I click on the link and sign on, it gives me a n error. If this is not resolved immediately I will return the phone and get my money back. This is ridiculous. Get your act together Verizon!! What a joke this company is. Fix This!!
Is the Sunday NFL Ticket Promo for real?
I have been trying to resolve this issue for over 2 weeks. I received the original email and it was sent to a yahoo email address associated with my Verizon account. I received an error message and can't redeem the offer. The issue was escalated twice. Called and was told I had have a gmail address associated with my…