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promotional credit problem
I received an email this morning stating that my phone is no longer on a qualifying plan. I haven’t removed or changed the plan since Verizon applied the promotional credit to the purchase so pretty darn confusing email and when checking estimated next bill in my account it shows that indeed it isn’t credited. Anyone have…
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My rebate
I have not recieved my rebate for switching over yet what do i do
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Trade-in showing as not sent despite having been received over a week ago.
Like with many others on this forum, it appears that something in the system is not updating the status of the phone we traded in for the $800 promotion. It was sent and arrived over a week ago. It was signed for by somebody named Long at the Fort Worth dock on 4/11/23, but the system shows as if I haven't yet sent it. I…
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Trade In Discount Not Applied to account, multiple Customer Service calls later... nothing.
Good Afternoon, I am reaching out using this forum because after 6 phones calls to people in Verizon Customer Service and "escalations" that I'm not sure ever happened I figured I would give this forum a shot. In June of 2022, as all three of my kids phones needed to be replaced, I moved forward with a promotion to receive…
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Verizon lost my trade
Verizon has lost my trade for one of my phones. Also Verizon gave me the wrong amount for the phone they did receive despite showing proof of the promotional value and having a copy of a previous customer service discussion promising me the value would update. I have photos of the two phones with the ups shipping labels. I…
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Earbud promo
Never received the pomo earbuds either. Ordered in December 2022. It's now mid April 2023. I don't have the energy to deal w the runaround w Verizon. So many hoops to go through. Are they even worth it?
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Veeizon trade-in offer not honored despite app issues
Has anyone had an issue with Verizon not honoring trade-in offers? I was sent a text offer to trade-in my current z flip 3 for a free galaxy s23. When I attempted to used the Verizon app to redeem the offer the next day, the app wasn't working properly. I attempted to "chat" with support to resolve the problem, but was…
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Device is showing hundreds of dollars more than its worth
I own a Galaxy Flip3 5G. I have had this phone for over 3 years and paid it off at time of purchase. Now I want to upgrade, but I am unable to because the Device page is showing I owe $799. I don't think the phone was worth this when I bought it. This needs to be corrected, zeroed out so I can upgrade. I have called…
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Promotional Gift Card never received and given the runaround with customer service
In January of this year I switched 4 lines to Verizon. Part of the sale in the Verizon store included a promotional e gift card for each of the lines switched over. We just assumed that the gift cards would be automatically emailed or mailed along the way, we were told within 3 months we would have the rebates. Sounds…
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Poor Customer Service - Chat
I had an awful interaction with the chat customer service and I don't think they were following company policy. The issue I was trying to resolve: I've had my number with Verizon for over 19 years and was happy with my basic phone not needing upgrades for the last 10. I wanted to finally upgrade to a smartphone and data…
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Missing 5G Home Plus Promo Gift Card
Was told I’d get a $200 gift card for grubhub or doordash and have yet to receive it. My 5G Home Plus service has been up since the January 2023 and has passed the 60 day good standing requirement. The offer was included in the plan but I haven’t received an email or app notification for it.
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Who can I ask for help? I don’t know what to do anymore
I switched to Verizon last month and I have had nothing but problems and have not been able to get much help. Initially there were issues with the port-transfer for my two phones. I spent the first week with my new devices with no functioning service since my number wouldn’t work. After spending over an hour talking to…
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Missing 500 BYOD Rebate
09-02-2022 is when I switched to Verizon and a rep told me since I had an unlocked phone not used by them I was applicable to get a 500 BYOD rebate that would be delivered through email Oct 24th. I got a notification that it was delivered the 21st but I checked all spam and the date that it was sent out and nothing, all I…
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BYOD $500 rebate chargeback
I opened 5 phone lines on March 6, 9, 10, 11, 12, 2022. I received 5 gift cards of a $500 rebate. I canceled the entire account on April 8, 2023. And customer service told me I must pay back the $2500 rebate because I canceled early. The last line was activated on March 12, 2022, since that day to March 12, 2023, is 12…
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trade up program issues
Just want to post that the Verizon trade in or trade up program is a fraud. I traded in three phones early last summer. Was told that one qualified for credit, one arrived too late for credit, one phone never arrived at all. I sent them the tracking numbers that showed all three phones arrived the exact same time within a…
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Trade-in credit being removed
The trade-in process is a joke. How do I get someone to help me? My trade-in was received on 2/20 according to the tracking number. But verizon is telling me they never got it. When I call, the rep tells me all is okay and to "not worry" about it, BUT my account is being charged an extra $500 now and I cannot pay a $650…
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How do I redeem the $200 gift card for switching?
I switched over from Tmobile and brought 3 lines. How do I redeem the $200 Verizon gift card for each line brought over? It appears there are many that have had issues with redeeming the promo. Was this just bait to entice people to switch? It seems Verizon is making it very difficult to actually redeem and doesn't intend…
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Switching carriers and phone trade in credit?
Hi there! I was looking for help on this question. In October 2022 I was due for an upgrade and got the New I-Phone 14 pro and traded in my I-Phone 11 pro. I took really good care of my phone so when I sent it in for trade in credit, I basically got the I-Phone 14 for free. My trade in credit is currently paying my phone.…
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Still can't get my trade-in issue resolved after speaking to three Verizon reps
I originally traded in two iPhones on the same day to UPS. Verizon apparently only received one and credited me for just one. So I chatted with one Verizon rep, then called in to speak to another and explained the situation. She seemed understanding enough, and processed the promo request. Thought that the issue was…
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$200 Switcher Rebate
I ported my phone number to Verizon on 03/29/2023. I was advised that I can redeem a $200 gift card but I have to submit the form BEFORE 04/28/2023. I contacted Verizon customer service and was continuously placed on hold. Still haven’t been able to have someone help successfully submit my $200 rebate I was promised
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Trade-in kit never arrived
I switched to verizon two months ago to take advantage of their trade-in program that offered 1000 dollars for my iphone 11 pro. I got the new iphone 14 pro max. When I went to the store to return it, they told me that I can only do it online and they checked my mailing address with me to make sure it is correct and I will…
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I'm caught in the tradein fiasco too!
Well, the title says it all. I sent in my phone at the end of February to Verizon as part of the tradein/upgrade to get device credit. I've been told the device never made it to the warehouse, but when I show the UPS receipt it says it made it there over a month ago. Then I follow up again and I've been told the box was…
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$200 rebate for switching
I bought a new phone online and switched from another company. I was also promised $800 for the trade-in and a $200 switch rebate. It has been an ABSOLUTE disaster. After 3 weeks (yes, THREE WEEKS) of pulling teeth to receive a trade-in box to be send my phone back (and over 4 hours on the phone with customer reps who…
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Device Trade In Issue & Customer Service
Has anyone else had a terrible time with device trade in handling and extremely poor customer service and follow through and do you have suggestions and how to reach someone who can actually fix my issue? I completed a device trade in all the way back in October and UPS tracking showed my old phone was received by Verizon…
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Lost trade in
Getting very frustrated that Verizon lost 3 trade in phones on our account over a year ago and keep giving us the run around on them. Supposedly the phones never got scanned in at the warehouse but the store we gave them to had the tracking information that shows they got sent back. I’ve called customer service multiple…
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Free echo dot promotion.....but no echo dot
I tried to claim a promotion for a free echo dot when I signed up for 5G@home internet service. I clicked the claim offer button was taken to a screen which said I could not claim until 3/23. I assumed this was because my 30 day money back return of 5G@home would expire. Now - I can not find any way to claim this offer. I…
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UPS lost my trade-in
I purchased a new iPhone 14 in early December of 2022 with an $800 trade-in for my iPhone 12. I did the same for my husband, as we are on the same account. The phone was not yet in stock, but the clock was still ticking on the trade-in despite the fact that we did not get our new phones until December 23, 2022. Anyhow, I…
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My trade-in device has been delivered but status shows that it has not been shipped.
I shipped my trade-in device via the UPS shipping label provided. I checked the UPS tracking, which shows it was delivered and left at the dock. My status on my Verizon account shows it still hasn't shipped. How long does it take for Verizon to update the status of the trade-in?
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Rebates
Why do they not just send you your rebate? They told me on the app my rebate was sent via email. Which it wasn’t. Am I going to have to play a cat and mouse game the next couple days just to get what this company has offered me?
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Invalid pin for e gift card
I traded in my iPad Pro for $228. I received an email stating that the estimate given was correct and that I should expect an email what my e-gift card in 2 weeks. I never received it. I contacted customer service through chat, and they immediately issued the e-gift card. However, when I try to use it to pay my balance…