Mobile Deals (Archive)
Phone Upgrade
My family and I have been customers of Verizon Wireless for 10+ years and I am now convinced that it should not be for a day more. The experience that I have had with Verizon's customer service department over the last week or so has been quite possibly the worst I have ever endured. The issue started when I decided that I…
Trade in Credit Never Received
Hello, I have been waiting since September for my two trade in credits of $800.00 dollars for my two IPhones. I have called the “customer service line” multiple times after waiting two billing cycles each time. and I had to explain the issue every time and always received the same answer. The credit will appear and be…
Trade in issue
We traded in 2 devices, 1 says recieved and other was never even updated as shipped. We have the ups shipping tracking for both that says delivered to warehouse. I have chatted with verizon and they keep saying no worry just wait but nothing is changing. The trade in device is worth $1000 on plan and I dont want to get…
Either Verizon or UPS swapped out my Galaxy S21 trade-in with a Motorola black 23
Surprise!! I packaged and dropped in UPS box my Galaxy S21 trade-in on my new S23 and Verizon said I sent them a basic ceramic black Motorola!!!
$200 Line Transfer Credit
I switched over 3 lines from Tmobile and was told after a few billing cycles I would receive three $200 credits which would total $600. I never received any emails or notifications and I'm being told that all the credits have expired. This is quite fraudulent and if it isn't honored I will be sure to post a message about…
Does Verizon price match phone prices?
Last Sunday I upgraded my phone to the Samsung Note 10+. I think it's financed for 2 years for $1000. Today i go on Samsung's website and they're selling the Note 10+ for Verizon for $739. I searched google and saw a lot of people claim verizon price matches. But on my way home from work, I stopped by the verizon store and…
Mistake returned item
I have been dealing with this issue for a couple weeks now. I just switched over to Verizon and I was suppose to send back my old phone as a trade in. At the same time I was suppose to send back my work/professional laptop to my ex employer. They both were going through ups and the labels were placed on the wrong boxes. I…
Have not received $500 BYOD Rebate since June 2022
Dear Verizon Customer Service, I am writing to express my deep disappointment and frustration at not having received my $500 rebate for bringing my own device to your network, despite having fulfilled all the requirements. I have been patiently waiting for this rebate since June 2022, and the delay is causing undue…
$500 BYOD Rebate not honored by Verizon
I brought over two devices and signed up for Verizon in October of 2022 because of the BYOD promotion that was running at the time for $500 / Device. My devices were a new Samsung Ultra 22 and a Pixel 6 pro, both were qualified devices (which I had to pay off to bring over to VZ) and are set up on the expensive Unlimited…
Upgrades and false Trade-in Offers change daily
We have a Legacy 55+ Loyalty Unlimited plan. We don't wish to change it as it would cost us MORE money for LESS plan benefits. I see we have a "Up to 1000 off a new Phone" This "Up To" is the kicker. I've been assured we will get a full 1000 for each of our trade-in phones, but it seems we have to fight for this, when is…
Survey email
I received an email to do surveys about 5G Home internet for $810 in amazon Gift cards. Is this a legit offer from Verizon?
Verizon $250 Gift Card Issues...........
We have 2 Verizon lines, and switched over 2 more lines from AT&T to take advantage of the $250 per line gift card promotion a number of months back. Just like the 100+ other people who have already complained on here, not a word or gift card from Verizon months and months later. This is the Verizon way..........make it so…
Missing gift cards
Has anyone else had issues regarding gift cards not being sent to new mobile customers? We used the Verizon website to try switching from ATT on March 7th, and of course it crashed when trying to complete the order. We were told in chat to call in and that we would receive all applicable discounts. We spent a couple of…
Amazon Show after 90 days??
Included when I signed up for 5g home internet was an Amazon Show 90 days after billing started. Why have I not received this yet??
200 Verizon Gift Card Issue
So I can see on this forum I am not the only one to have this issue and was lied and deceived by several agents all telling me the same thing. I switched 3 lines from AT&T and was told that after 3 billing cycles I would receive 3 gift cards. This whole switching process was a mess from the beginning so I was diligent…
Free phone with a new line
OK I saw the deal about getting a new phone if you sign up for a new line. Well I got the phone and now Verizon is telling me that they can't activatethe service for 2 more days. If I had known this I would have purchased locally at least they can activate the phone when they give it to you!
Trade in plan upgrade
I am looking into upgrading my plan on my phone from the 5G start to the new unlimited plus. I recently bought a new phone and traded my old one in for promotional credit. My question is, will my credit still apply if I switch to the new pan?
Trade in issue
Has anyone else received these text messages from Verizon. They offered me $800 trade in . Then only want to give you $400. False advertising. They want you to agree to the trade and send your phone them. Then they try to say that it is either not worth the full credit or that the deal does not exist at this time. After…
False advertisement on trade in
I trading in my 13 for a 14 pro max back in February 2023 before I did that the guy told me about the trade in promotion they have where they will take the entire price off fully for my new phone and or Verizon visa gift card so I did the trade in a few weeks go by I called to see if they received my phone they said no so…
$200 Verizon Gift Card Issue
I am having trouble with Verizon refusing to give me my $200 giftcard for the promotion that they offered for people to switch over to Verizon. I bought a new phone with Verizon and switch over because of this promotion deal. Now that they have lock me in as a customer, they refuse to give me the $200 giftcard because they…
How to reach someone that can help?
So I traded in my old iPhone for an upgraded iPhone under the 800$ promotion. The credit was never applied correctly and now I am getting charged every month for the new phone. I have spent countless hours on the phone complaining. They fix it and the next month the charge for a new phone reappears. Despite numerous phone…
Why do I owe money on my phone
I'd like to know why I have a phone that has been paid off for over 3 years now showing I owe $777.00. I have talked to over 10 support people all with different stories, all promising the issue will be fixed, one even saying it has been fixed, just login again - WRONG..... Come on, 0 - 777 dollars..... what is going on…
Trade in value only half
I was convinced by the agent at the store to trade in my perfectly good iPhone 11 Pro Max with zero damage or issues and assured I would get full value for my trade in. It was just assessed at half. I cannot get anyone to answer my questions or concerns to get the full value I was assured. Who do I need to speak to?
lied to
In February 2023 I went to a Verizon store to upgrade my phone, which I did. The representative took my "old" phone and told me he would send it to Verizon so I would receive my (promised) $1010 credit for the new phone. That has been 2 months ago, and I am still being billed monthly for the upgrade. I did a chat with…
Where is my phone!!
I traded in two devices in November 2022. I dropped two packages to the same UPS store at the same time and it was delivered to Verizon warehouse at the same time. My horrible experience started from here. I only received trade-in process update for only one phone, it was processed within a reasonable time frame. However…
complaint
i want to speak with someone from corporate you had a promotion but did not even have the product in stock for the promotion, so you lie to get people to add more lines pay more money then don't even honor your promotion. worst company so sad to try and rip people off i want nothing to do with verizon i will go with…
Never Received BYOD Credits/Discounts
I moved over 4 phones in Jan 2023 to take advantage of the promotional BYOD discount. Despite being promised by several customer reps that the discount would automatically kick in after a month or two, it never did. I was even guaranteed that I would be back credits for the moths that went by without the discount. I have 4…
200.00 visa gift card never received
I’ve spent hours on hold with customer service to basically be told that I missed the window for this promo. I was told in store they would be sent out after 90 days of service. Now that I’m calling and trying to figure this out I’m basing told the best they can do is a 200 dollar statement credit. Verizon deals feel very…
Another Verizon/UPS Lost Trade In
I have been a Verizon customer since 2003 (beginning as Alltel, which Verizon acquired in 2008). In March 2022, I ordered two new iPhones to replace our existing iPhones. As part of a Verizon promotion, we planned to trade in our existing iPhones for two $700 credits ($1,400 total). I mailed each iPhone in its own…
Verizon Lost Trade-In
So I swapped from T-mobile to Verizon- just wanted better coverage, but since joining it has been nonstop headaches an stress from the switch. I had a brand new Google Pixel 6 that I had paid off- I traded it in, had to send it to Verizon to get the 1,000 trade in credit. Have the emails of tracking and where it was left…