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$580 trade in promotion on iPhone 12 not being honored
I didn't need new iPhones but was offered a $580 loyalty trade in rebate on each iPhone 12 purchased if trading an iPhone 4 or newer. On December 22, 2020, I talked with Verizon representative, Kaleb from NC, and I purchased three iPhone 12s and accessories that totaled over $250 in order to receive a $50 credit. This…
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TCL 20S
Has anyone successfully activated and used a TCL 20S phone on their wireless plan. The phone comes unlocked and says it works on verizon, but before purchasing, I want to be certain that it will work on verizon.
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Rebate Run-Around?
Is it normal for Verizon to deny and deny the rebates in hopes we give up and they don't have to pay it? I had (I thought) a slam dunk rebate: wife added phone to Verizon from ATT on 8/26/21, I submitted the rebate form that was emailed to me on 8/27/21 (within the 30 days). This was denied in October and when I called on…
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My $500 BYOD Rebate Submission was ruled to be invalid
I signed up to switch to Verizon from Tracfone on December 13 based on the BYOD offer of a $500 Verizon Gift Card. After hearing nothing for a couple of days I called the port customer service number, and they couldn't find my order at first. After some searching they told me to wait for 48 hours for the number to switch.…
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2021BYOD350
I HAVE BEEN TRYING TO TRACK DOWN MY REBATE 2021BYOD350 SINCE AUGUST 11, 2021. AFTER NUMEROUS CHATS, REBATE CENTER CUSTOMER SERVICE THAT CAN FIND A REBATE ON MY ACCOUNT AND CUSTOMER SERVICE CENTER THAT IS CLOSED AT 2100 EST. IM BEYOND FRUSTRATED!!!. SOME ONE AT VERIZON PLEASE CONTACT ME AND RIGHT THIS WRONG, TOTAL…
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Rebate Runaround
I rejoined Verizon after a truly miserable experience with ATT. I still had to pay off 2 devices (even though they were BOGO and I was walking away from hundreds of dollars in savings), to the tune of $1200. Verizon sent me an email directly for a BYOD offer, for up to $450 per line. Before placing the order online…
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Denied rebate
I recently moved 5 devices over from att to Verizon and was told I qualified for 5 rebates. Four have come through successfully and one was denied. I called rebate center and they said that I purchased a new device under the 45 day limit. We did purchase a new phone and rebate center agreed that I was past the 45 day mark…
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Xiaomi Phones on Verizon network
I am interested in buying a Xiaomi Black Shark 4 gaming android phone. It supports the following networks according to the listing: GSM/EDGE：B2/3/5/8 UMTS/WCDMA: B1/2/4/5/6/8/9/19 CDMA/EVDO：BC0 LTE TDD : B34/B38/B39/B40/B41 LTE FDD：B1/B2/B3/B4/B5/B7/B8/B18/B19/B20/B26/B28 5G NR：N1/N3/N8/N28/N41/N77/N78 Based on this, the…
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Rebate not working and horrible customer support
I've spent 4+ hours trying to use my 3 rebate/gift cards from recently switching on 1 order. This has to be some of the WORST customer service I have ever experienced. I am going to switch at this point. I'm only putting this here as a warning to other potential customers. If you try to use 3 cards on 1 purchase it will…
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$450 Rebate Issue
My $450 BYOD refund was deemed “invalid” due to “your purchase was not from a participating location”. This is absolute garbage and a complete scam. The validity to my rebate was confirmed when I checked out. This is unbelievable, I signed up for a higher tier of service to qualify for the rebate.
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ROG Phone 5
I need some clarification on something. I desperately want to get the new Asus ROG phone 5, but every retailer says it does not work on Verizon network because it's GSM only. Now I had heard that Verizon was basically abandoning CDMA and going full GSM last year. So what am I missing? If I try to activate an unlocked rog…
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VERIZON BYOD IS FRAUD
I was defrauded by Verizon! They advertised BYOD , whereby you bring your device and get each line for $30.00 (I transferred a total of 6 lines). My first bill was for $507.00. I filed complaint with BBB and received full credit (they refunded all charges, activation fee and over-inflated monthly fee, in hopes I would…
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Rebate issues
Hi This rebate issue is real. Verizon had this $500 SWITCH2VERIZON promotion when iPhone 13 was launched and I ended my contract and paid $650 to At&T. I have done everything by the book - submitted rebate in time with proper code and attached final bill showing line charges etc. Verizon customer exec keep confirming…
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Rebate scam
When we joined Verizon we qualified for two rebates for each line (2 total) the switcher and the byod. Not only did the Verizon sales person in the store help us with that, a supervisor helped us as well walk us through it because she also said we were eligible for it. There were an issue with the rebates due to the sales…
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I have a new Samsung Tab S7 fe but can't add it to my Verizon account
I don't have an IMEI number on the Samsung Tab S7. It was purchased at Cosco so no service on it. I do have an S2 Tablet on my Verizon account. Can I switch the service from my old tablet to the new one without an IMEI number? I tried to do this online but you can't without the IMEI #. I'd be happy to bring it in to a…
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SWITCH2VERIZON
Is a really hustle deal with no train representative, last spend 1:45min, this morning another 2 hours, the problem rebate switch to Verizon 500 dlls/ line. just going in circles, 1.- wrong billing on one device, 2.- says upload last billing, already upload 3 times, looks like the person in charge dont read, 3rd every…
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Verizon lost my trade-in
Today is December 1st and I switched to Verizon at the end of July with tracking notification of my UPS package stating that the package was received August 2nd and I had a chat conversation with a Verizon agent that stated "I can confirm that the device has been received on our end by Monday, August 02 at 11:25 am." Now…
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Xaomi 11 ultra
Does anybody know if the xiaomi 11 ultra is compatible with Verizon
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Apple Watch Rebate Invalid
Hi, I encountered a technical issue which made me ineligible to receive my Apple Watch rebate. I had to activate over the phone due to technical issues. Apple said that’s what disqualified me from the rebate, but the technical issues are not my fault. Can I please receive my rebate?
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BYOD how do I submit rebate? I have nothing in my alerts and nothing on reciept.
BYOD how do I submit rebate? I have nothing in my alerts and nothing on reciept.
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Verizon NOT Honoring their Agreement
My family and I switched from AT&T to Verizon about seven months ago because we were excited about better reception as well as the military/vets discount they offer. Verizon has made the switch difficult and has not honored the discount they promised. I uploaded my DD214 several times, both at home and with help from…
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BYOD REBATE
I switched from ATT this week, Brought my own devices, watch and phone. I am told that I have a rebate for switching these items, up to $600. It tells me to go to the rebate form, but there is nothing there.
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Ombudsman
How can I reach the ombudsman for filing a complaint. Ever since I have switched over to verizon I am facing one issue or the other due incompetent customer service and outdated systems
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BYOD $500 Rebate Issue
Hi, so I brought over two devices from AT&T to take advantage of the $500 BYOD promotion. I received an email stating one of the lines was not eligible. When I contacted Support through chat, he advised me that I was, in fact, eligible and that he was putting in a ticket for it. I contacted Support to check on the status…
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Upgrading from a flip phone
Hello. So we have 3 phones on our plan. We have two iPhones and one flip phone. We have an extra iPhone and we would like to get rid of the flip phone. We have the Go Unlimited plan but it seems to not let me upgrade the flip phone without adding a new line.
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$450 BYOD Issue
I switched to Verizon and completed all steps given for the promotion. I received a confirmation email and then an email that Verizon was having trouble processing. The email stated I need to contact Verizon. I did this and was sent an email it was fixed. A week later I received another email they were having trouble…
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Verizon BYOD $450 rebate fraud
Sadly it looks like I'm one of the multitudes of people that were defrauded with the $450 rebate promotion and just like so many folks in this Verizon Community I've had nothing but frustration and waiting to try and get support or an answer. Just search for BYOD $450 in this community thread to see how many people have…
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Redeem your BYOD offer failed
Trying to redeem my $500 BYOD Rebate but I receive an error: "Unable to process your request. Please try again later." When I try again I receive another message: "We're having trouble processing your submission." and to retry or to Please check your connection status and try again. Or, submit your rebate at…
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BYOD Rebate Submittal
Good morning, I have tried to submit a rebate for more than 24 hours through the application and website but keep getting a message saying it is having trouble with this submittal. (Including telling me to call *611 — which I did twice but was disconnected with on the first call and put on hold for the second). I am trying…
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"Invalid" location for rebate
I got a new number and line (unlimited) and got an email about qualifying for the BYOD $350 rebate, yet I got an email today saying the location I went to was "invalid". It was a Verizon wireless store, I'm not sure how it was invalid or not a participating location. It wasn't an authorized retailer, it was a legitimate…