Mobile Deals (Archive)
Rebate Issue
I switched to Verizon in January of 2021, I was promised rebates amounting to $700. It is now May 2021. I have called several times throughout these 5 months about my rebates. Verizon keep saying that they are having a problem processing my rebate submission. Each time I have called they were supposedly escalating the…
BYOD $350.00
I had my own phone activated on July 18, 2022, the receipt says the rebate must be submitted by August 17, 2022. Today is August 2, 2022. I cannot get the rebate to work.
4G Tablet 5G sim
I have a 4G Samsung tablet and want to add it to my plan. The rep at the store could not tell me if 4G sims are still available, will a 5G sim work?
Never got my BYOD promo and rebate
So I brought two phones and a Apple Watch to Verizon on 6/23/22 and I was NEVER told by an associate in store that I had to fill out form for rebate. Im at day 37 and I want my rebate! I’ve contacted Verizon countless times and only getting helped from a virtual agent and can’t talk to anyone. This is $1100 worth of…
Moto 5G - Not Loading Apps After Porting from AT&T
We just switched network carriers (AT&T to Verizon Wireless). We did the Bring Your Own Device option using the Moto G 5G. We installed the new Verizon SIM card and ported over our all phone number. Everything appeared to be fine, but once we were off of WiFi our mobile apps stopped working. Phone calls are able to be…
BYOD rebate help to cancel and resubmit claims
How do I cancel and resubmit my BYOD rebate request? I just switched and my BYODs are eligible for a $500 and 2 $350 rebates. I mistakenly entered all 3 numbers under the $500 rebate claim via the vz.com/digitalrebatecenter site. I know that the 2 $350 numbers will be rejected but I can’t find a way to cancel and resubmit…
How can I send bill pictures to Verizon Customer Service?
I switched from Sprint to Verizon and was given a rebate now Verizon refuses to honor it and won't let me submit more pictures because they say it has been too long even though the supervisor reopened the case and after I talked to Sprint and came up with a solution.
thinkpad X1 Yoga Gen 7 verizon compatibility
i need to confirm before purchase that a thinkpad X1 Yoga Gen 7 is compatible with verizon wireless broadband with a Fibocom L860-GL-16 4G CAT16 card or a Fibocom FM350-GL 5G SUB6 card i have been using for five years on verizon wireless broadband a P71 thinkpad with a Qualcomm Snapdragon X7 LTE-A card with zero issues
Trade-in issue
Beginning of May, I traded in my iPhone 11 Plus for an iPhone 13 Plus Max. By advert, Verizon represented to me that I would receive a $700 trade-in credit for my iPhone 11. In reliance on that false representation, I mailed my iPhone 11 back to Verizon & purchased the 13. Yesterday, I went to pay off the balance on my new…
How long do we need to leave Verizon to be considered a new line?
I have 10 lines on Verizon and have been with them over a decade. We need some new phones, but we keep ours a 5+ years so they aren't worth much for trade-in. Knowing that, it looks like our best option is to leave Verizon and come back when our lines are considered "new" again so we can get those promotions. How long do…
Can not add line - BYOD
Hi. I am looking to add a line with an unlocked phone I bought from Motorola. I've tried every way, including every online system and talking to phone support / sales for literally hours no one can add this line for me. Everyone asks me for the same information that I would enter into the fields myself... like I'm a fool.…
Very Upset Customer
I am very upset because I did not receive the services I called for. I called Verizon last week to add 2 new lines into our accounts and used new unlocked phones we bought. The process was smooth with the first customer service rep. He was knowledgeable and cordial. Unfortunately, after getting all the way to the area code…
How do I delete email address not tied to contacts?
Alcatel GOFLIP V verizon phone - occasionally I misspell an email address, send it and it bounces, then I correct it and resend. But, when I try to send something another day to that same person, the 'hint' email address has both the correct email address and the misspelt one - how do I get rid of the wrong one?
IME1 not in database, phone not Verizon
Can someone help me with the procedures to get an IME1 input into the Verizon database. My son got me a new phone, did not get a Verizon-sold phone and was able to transfer data and get the phone 98% functioning. Sends and receives calls, sends texts, but cannot receive texts. The phone is an Umidigi, Model A11. If the…
Auto-Retrieve OFF - what does this do / not do?
Got Alcatel's GoFlip V (not a smart phone, heh, heh...) and it has a setting for text messaging called "Auto-Retrieve" (automatically retrieve messages). If it is turned 'OFF", what does this do or not do to messaging? If someone sends an SMS, (less than 135 characters with no emoticons, videos, or photos), and it is…
REBATE iSSUE
I switched over 2 lines from T-mobile. Store person told that it will "automatically" work on my rebate and I should receive through my e-mail in about 8 weeks. Today since it's almost 8 weeks. I contacted verizon to check status. They are telling me they can't find my info because "I" didn't submit my rebate. I rushed and…
Promo to 'Switch22' to Verizon
I think its trash how I got misinformation on using the "Switch22" promo code. Leaving Sprint to come to Verizon my hopes were up. Now you guys are proving to be just as bad as T-Mobile. Your customer rep sold me false information about how I would be covered if I switch to Verizon from my last bill but 2 months later it…
Verizon not honoring their promotions
I went in May 2021, to Verizon and switched my phones to them from AT&T. I was told there was a bring on device promotion going on and switching my Iphone 12 pro max, Ipad pro and apple watch to Verizon would give me $650.00 in. a Verizon gift card to be used as a credit card. I was told at the time of switching that I…
BYOD Rebate $500
Hello. I have recently ported two numbers over to my plan and another I have ordered a SIM card through mail since it's not eSIM capable. However, I have yet to see any confirmation about a rebate offer in my notifications nor in my email. What gives? Do those lines have to stay active for 45 days in order to see the…
Have contacted Verizon THREE times since joining in August, $1400 in rebates still have not come. I keep getting passed around to departments, no help
I joined Verizon in August 2021. I chose Verizon because I thought it would be better for my area than AT&T. I talked my family and friends--a total of 4 other lines--into coming over to Verizon with me from AT&T. * I got a new phone with Verizon. * The other 4 lines did not. They brought their own devices. * These other 4…
Use different device on line with Promo credit
Hi there! I have a line/phone that is on a payment plan with a (trade-in) promo (let's call it line-1), I have a second line that does not have any payment plan on it, (line-2) I want to buy a new phone (also with a trade-in promo) and use it with line-1... I suppose I could buy it on line-2 (which doesn't have any payment…
Rebate Denied
Hi All, I wanted to ask advice on my declined rebate submission. I wanted to take part of the Switch22 promotion with Verizon which would give me an up to 1000 gift card for porting in a number. I checked online to verify the number was eligible for the promotion, but my submission is being denied because I can’t provide a…
$500 Rebate-Invalid After Changing Number on Same Line and Same Phone
I activated an old iPhone 7 that we had on 04/18/2022. At that time, I went with a higher-priced plan to qualify for the $500 BYOD rebate. I contacted Verizon to see if changing the number on this phone to match our family's numbers would interfere with the rebate submission and was told "no." Then, on April 21st, I get a…
BYOD Con
Starting a new thread to hopefully bring visibility. All of the responses from Verizon seem to be automated responses simply giving a link to the chat feature. Well, I have done like five chats on this already and am nowhere close to a solution. Transferred three phones from AT&T, I already had FIOS. The transfer of the…
Swap Phones After or Before Purchase
2 of the lines on my account are as follows... Line #1 - phone is eligible for an upgrade Line #2 - phone is still being paid for and not eligible for upgrade What I want to do is buy a new phone for Line #2, and then swap the phone on Line #2 to Line #1, assuming there will be no penalty for this with my phone payment…
Ulefone Armor 9
Is the Ulefone Armor 9 (10, 11) compatible with Verizon network? Android 10 OS 4G: LTE-FDD: B1/2/3/4/5/7/8/12/13/17/18/19/20/25/26/28A/28B/66 LTE-TDD: B34/38/39/40/41
Dec. $500 BYOD credit not honored!!!
I signed up for service in Dec. There was a 500 and a 250 dollar promotional credit I was supposed to receive for being my own devices. I never received an email, I was told to check my Verizon notifications, nothing ever came. I just called customer service who confirmed I never got the email. They transfered me to the…
Did anyone ever fix your bill?
Unfortunately, I have been battling Verizon for about two years now. First they lost one of the phones traded in, so I still keep getting pushed back on my credit owed. Now no buddy wants to take responsibility for DROPPING my military discount And only applying my auto pay. Literally the worse contract of my life
Before I leave
Had a horrible experience with Verzion and I am leaving. Before I do, I just wanted to write up my whole experience with them so that others would not fall into the same issues that would take thousands of hours. I bought two iPhone 13 pro max in September 2021 when they offered a $1000 each line credit over 30 months. I…
Rebate Never Arrived
I paid off my Tmobile contract early due to their service and moved my two lines to Verizon. The offer said for my phones I would get two gift cards for $350 each. They never arrived. Today I've been hung up on by a robot 4 times, chatted with three people that can't help, talked to the Rebate team who can't help. On hold…