Mobile Deals (Archive)
Where is the AARP Discount?
Where is the AARP discount for 55 and older as AARP mentioned in their newsletter? Why is it not mentioned Verizon?
Not received $500 BYOD credit
I was promised 500 for switching 2 devices and have received nothing.
$200 gift card received empty
Verizon promised me for the 200 dollar gift card per new line that bring from other service provder. I submitted 4 requests for the 4 lines (total 800 dillar) I brought to Verizon. I received 4 emails with gift card numbers and PIN (btw who sends gift card number and PIN in same unsecured email). When checked, all 4 gift…
Never received box for IPhone trade-in
Last week I went to Verizon with my 12 year old son to purchase him a new phone. While there I remembered that I never sent in my phone the year before because I never recd the box in the mail from Verizon. I set it aside and forgot about it. I asked the salesman who sold me the phone to check to see if I was getting the…
Promotional offer issue
Hi, I joined Verizon in early August and was offered a chromebook as a promotional offer. The chromebook was a big selling point for me since I really could use a laptop (I have a PC). The agent never told me there would be a 65 day wait, which was one of the many reasons Verizon has been a pain from the start. I reached…
BYOD eGift Cards Never Received
I ported in two numbers on October 13th, 2022. These new lines met all the eligibility for BYOD eGift Cards (eligible Unlimited plans, non-Verizon devices, etc). After waiting two months, I called in and talked to someone who assured me I would be receiving the 'gift' cards within a week or two. It's now 6 weeks after…
Rebates issue - Verizon Beats on us
I upgraded Iphone14 pro and bought an Apple Watch on Dec 22 along with the promotion of Beats Pro (Verizon Beats on Us). I double ensured the promotion that I will be getting back the amount I spent on Beats Pro.. I have been told that I will be receiving a Verizon Gift Card/Master Card for the amount, I have spent on…
$200 credit for switching line from another provider
I chatted with an online representative as I have not received the said $200 account credit for switching my two lines into Verizon from another provider. The language on the promo said "$200 credit applied to acct after 2-3 bills," so I waited but never got any statement credit. I even confirmed with a chat agent that i…
Another XBox Promotion Issue
I saw ads all over the place last December about the "Free XBox AND $200 Amazon Gift Card" promo if you switched to Verizon 5G Home Internet. I switched from AT&T on 12/26/23 and was told when I picked up the equipment at a local Verizon store that I would need to wait 30 days to activate the promotional items, and would…
BYOD $500 gift card promotion
Verizon suggests that a $500 gift card will be e-delivered within 8 weeks, provided you do not engage in a device upgrade within the first 45 days. It is impossible to claim that gift card. Within the first weeks it is suggested you become eligible after the 45 days. When you invariably do not receive e-delivery of the…
Should I preorder a sim card?
The Situation: Bought an iPhone 12 and iPhone 12 Pro Max that will work on Verizon. I expect they should come with SIM cards already in them. Whether this is so or not, should I (or can I) order Verizon prepaid account SIM cards? One phone is for someone who already has a Verizon prepaid account. The other will be for…
Missing trade in credit
Approximately a year ago we traded in 2 Iphone 12s, and upgraded to 14 pros. We were told we get an $800 trade in credit per line. In reviewing our account, I noticed that it is not listed anywhere, and now we are stuck with the full $1100 per phone. Extremely disappointed that that is happening. I also noticed that it is…
Costco $200 rebate and hotspot run around
I ported 4 lines over to Verizon at a Costco Verizon kiosk mid July 2023...was told that I would get $200/line rebate and 10gb of hotspot per line for welcome unlimited...I confirmed this multiple times rep. End of August now...called Verizon multiple no one has any clue on rebates and say I do not qualify for hotspot on…
Trade in credit lost if balance paid off
So has anyone ever experienced the fact you trade a phone in and they promise you the 800 for a trade, then after that accept its a monthly payment which is okay. But when you ask about the value being applied to the current device you know since they have your old device, but they said if I pay off my balance that I'd…
Can't Redeem $200 Home Depot Gift Card Exclusive Offer
It seems no one can redeem the Home Internet Exclusive Offer of the $200 Home Depot gift card. Has anyone been able to get this redeemed? The website keeps giving an error message. I've read many many complaints online. These offers now seem very deceptive and makes me not trust Verizon.
$200 switcher rebate NOT!
I switched 2 lines from tmobile and was told that I would get $200/line. Talked today with an agent about this issue. At first, they said it's a promo that will be applied to my monthly bills. I said that's not what I was promised, Verizon promised $200 gift card per line that I will port. Then, after some waiting, the…
Finally got XBOX X
Struggle to get Xbox x promotion is officially ended. I got my XBOX X as part of promotional offer just before redemption period of 60 days about to end on Feb 28. Thanks to a wise representative who listened to my struggles, went extra mile to look into my account from start till end, discussed with supervisor, called…
Xbox
What are the steps to redeem the Xbox and Amazon gift cards. If it's actually truly redeemable?? Please help
Trade in Adjustment
I’ve never been so disgusted in my life with Verizon. After 6 years with them, 4 lines and 2 connected devices I’m ready to leave!!! I traded in two iPhones for Christmas under a $830 promo credit. Today I received next month’s bill and there is a $280 per phone charge that reads trade-in adjustment. Instead of giving me…
Phone credit
I got an email from Verizon that they are taking away my phone credit because they have not received the phone I traded in. I did my part by turning in the phone to UPS the rest is not my responsibility. Clearly someone is not doing their job at Verizon to ensure the phones are delivered and now y’all decided to blame…
$200 Amazon gift card promotion
Please provide the solution and a link to redeem my $200.00 Amazon gift card. Your help is appreciated
Costco
So i also was wondering how we will recieve the 250 costco gift card per phone lines we did its been now over 90 days. Let me know. How anyone got this done
Issues with XBox X promo
Hello Team, I am waiting for more than 1 month to see xbox tile on my app. There were lot of false promises from customer care. Last one was I will see tile on Jan 21st, But I dont see one. Could anyone please help me get redemption link to redeem the Xbox X I'm supposed to get as part of my 5G Home Plus activation.…
New customer
I just joined verizon 2 weeks ago and got a s23 phone, and I now want to trade it in and get an s24 Ultra. Is this possible so early? I agreed to the s23 without seeing it or knowing how small it is, and I really want a nicer galaxy, especially because I'm committed for 3 years with Verizon, and would like to enjoy my…
deal
My question is, is Verizon using its promotional deal to get new vulnerable customers and their hard-earned money without keeping to its promise? I am still waiting for my Amazon $200 gift card after 2months, with several attempts to redeem it failing.
Looking to get ahead of this
I switched over from TMobile on 12/22, the Verizon Agent I talked to today couldn't find anything about what I needed to do to prompt this promotion. Can anyone let me know what I need to do on my end to make sure that this goes smoothly ? After reading through the pages it appears that it will be an email most likely in…
Costco 250 dollars rebate
I bought 4 phones from Verizon Kiosk at Costco Avon Ohio in October'23 and I was told I will be getting 250$ costco gift card/line in January and still have not received yet. I called Verizon many times but no help. Called costco and asked me reach out to Verizon, What a vicious circle. Can someone help here?
55+ Plan and Phone Trade-in Allowance
Hi, I have been a customer for over 15 years. I traded in my cell phone a year ago, not realizing and shame on me, that there is no such thing as a free trade-in. With that said, my husband and I are both over 55 and are unable to take advantage of a senior account without forfeiting our trade-in allowance. However, when I…
Missing Phone Trade-In (Verizon Authorized Retailer)
Hi All, I've turned to the Verizon Community Forum because I'm unsure of the best course of action to take regarding a local authorized retailer losing my phone I traded in. It feels like I'm getting nowhere with my local store despite my repeated efforts. For context, here are the details (apologies for the length as I've…
Xbox
I have wasted so much time trying to figure out the Xbox situation. I was promised I would get it but it’s really not a viable thought anymore. I talked to so many reps and nothing has come to fruition. They all have different answers and differ solutions… but they all lead back to a waste of time. Am I getting the Xbox…