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Where is the AARP Discount?
Where is the AARP discount for 55 and older as AARP mentioned in their newsletter? Why is it not mentioned Verizon?
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Not received $500 BYOD credit
I was promised 500 for switching 2 devices and have received nothing.
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$200 gift card received empty
Verizon promised me for the 200 dollar gift card per new line that bring from other service provder. I submitted 4 requests for the 4 lines (total 800 dillar) I brought to Verizon. I received 4 emails with gift card numbers and PIN (btw who sends gift card number and PIN in same unsecured email). When checked, all 4 gift…
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Never received box for IPhone trade-in
Last week I went to Verizon with my 12 year old son to purchase him a new phone. While there I remembered that I never sent in my phone the year before because I never recd the box in the mail from Verizon. I set it aside and forgot about it. I asked the salesman who sold me the phone to check to see if I was getting the…
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Promotional offer issue
Hi, I joined Verizon in early August and was offered a chromebook as a promotional offer. The chromebook was a big selling point for me since I really could use a laptop (I have a PC). The agent never told me there would be a 65 day wait, which was one of the many reasons Verizon has been a pain from the start. I reached…
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BYOD eGift Cards Never Received
I ported in two numbers on October 13th, 2022. These new lines met all the eligibility for BYOD eGift Cards (eligible Unlimited plans, non-Verizon devices, etc). After waiting two months, I called in and talked to someone who assured me I would be receiving the 'gift' cards within a week or two. It's now 6 weeks after…
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Rebates issue - Verizon Beats on us
I upgraded Iphone14 pro and bought an Apple Watch on Dec 22 along with the promotion of Beats Pro (Verizon Beats on Us). I double ensured the promotion that I will be getting back the amount I spent on Beats Pro.. I have been told that I will be receiving a Verizon Gift Card/Master Card for the amount, I have spent on…
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$200 credit for switching line from another provider
I chatted with an online representative as I have not received the said $200 account credit for switching my two lines into Verizon from another provider. The language on the promo said "$200 credit applied to acct after 2-3 bills," so I waited but never got any statement credit. I even confirmed with a chat agent that i…
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BYOD $500 gift card promotion
Verizon suggests that a $500 gift card will be e-delivered within 8 weeks, provided you do not engage in a device upgrade within the first 45 days. It is impossible to claim that gift card. Within the first weeks it is suggested you become eligible after the 45 days. When you invariably do not receive e-delivery of the…
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Should I preorder a sim card?
The Situation: Bought an iPhone 12 and iPhone 12 Pro Max that will work on Verizon. I expect they should come with SIM cards already in them. Whether this is so or not, should I (or can I) order Verizon prepaid account SIM cards? One phone is for someone who already has a Verizon prepaid account. The other will be for…
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Missing trade in credit
Approximately a year ago we traded in 2 Iphone 12s, and upgraded to 14 pros. We were told we get an $800 trade in credit per line. In reviewing our account, I noticed that it is not listed anywhere, and now we are stuck with the full $1100 per phone. Extremely disappointed that that is happening. I also noticed that it is…
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Costco $200 rebate and hotspot run around
I ported 4 lines over to Verizon at a Costco Verizon kiosk mid July 2023...was told that I would get $200/line rebate and 10gb of hotspot per line for welcome unlimited...I confirmed this multiple times rep. End of August now...called Verizon multiple no one has any clue on rebates and say I do not qualify for hotspot on…
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Trade in credit lost if balance paid off
So has anyone ever experienced the fact you trade a phone in and they promise you the 800 for a trade, then after that accept its a monthly payment which is okay. But when you ask about the value being applied to the current device you know since they have your old device, but they said if I pay off my balance that I'd…
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Can't Redeem $200 Home Depot Gift Card Exclusive Offer
It seems no one can redeem the Home Internet Exclusive Offer of the $200 Home Depot gift card. Has anyone been able to get this redeemed? The website keeps giving an error message. I've read many many complaints online. These offers now seem very deceptive and makes me not trust Verizon.
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$200 switcher rebate NOT!
I switched 2 lines from tmobile and was told that I would get $200/line. Talked today with an agent about this issue. At first, they said it's a promo that will be applied to my monthly bills. I said that's not what I was promised, Verizon promised $200 gift card per line that I will port. Then, after some waiting, the…
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IPhone trade in value
Where can I find the current trade in value for my iPhone. Every avenue I find takes me back to either completing the trade in process or a long useless chat with a customer service rep wanting to tell me the balance I owe on my devices. I know that total. What I want to know is what is an iPhone 13 and iPhone 12 in good…
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$25 Fios internet home and mobile discount problems
Haven't been able to get the $25 Fios internet home and moibile discount under the v2.4 promotion applied to my Fios account nor confiormation of the military discount is in process for that account and have been trying to get it corrected for almost a month w/o success. I've talked to over 5 C-S reps with escalation to…
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Has anyone fixed their NFL Sunday Ticket Redemption?
I've seen the issues, and I am experiencing the same thing. Has anyone received any helpful resolution?
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Trade in box lost
I didn’t realize I needed to save the box my new phone came in to send my old phone back. I still have the shipping label but no box. What do I do?
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Trade in issue - need help immediately
I traded in a galaxy and iPhone as part of a recent promotion to receive $800 towards the new iPhone 15 pro max’s. We had a horrible time with customer service trying to get our return labels and when we finally got our phones sent back we learned our value would be $120 and $40 for each phone. We were assured they were in…
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what is my transfer pin #?
Please give me my transfer pin number. Thank you.
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Switcher Rebate Issue
I purchased a new phone on a new line and ported my number in from T-Mobile on 1/2/24. I was told I could get the switcher rebate. I got the notification immediately and I submitted the request immediately. The promotion I submitted it under at that time was going to expire on 1/3/24. I decided to look at the status today…
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Unfulfilled Apple TV+ Promotion
How do I get Verizon to fulfill the terms of the promotion I signed up for? have chatted with reps about this, I have spoken to an agent, it has allegedly been escalated at least TWICE and nothing. I even asked to speak to a manager or the escalation department and the agent would not transfer me. I decided to switch to…
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Discount Issues
Between applying the military discount to a mobile line and then having the repeat the process for an associated Fios account, and trying to get a new pricing on a service contract that is offered but apparently no one in the entire world actually "qualifies" for, it has been an awful experience for myself as well. It…
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Verizon keeps offering me $1000 to trade in an XR, then switches it to $500!
Verizon is bombarding me with offers (via email and the app) to upgrade, and recently the offers improved to $1000 for an XR or above, in any condition (as long as there's no battery damage), when upgrading to a 15 Pro. I happen to have two XRs to trade, so this change caught my eye, but whenever I try and actually go…
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Phone trade in promised but not delivered
On Aug 28, 2023, my wife and I traded in our Galaxy S8 phones at a local Verizon store, enticed by a email promotion I received for a $400 trade in for each of our specific phones. Our phones were in good condition. At the store, we were assured we would receive the $400 for each phone. Still, on my Verizon account, there…
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Getting my phone activated
I need help activating this phone. Verizon need take money off my bill
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Buying iPhones 15 at Best Buy is a broken experience.
Two weeks in a row I have upgraded my kid’s iPhones to iPhone 15, my son was last week and my daughter was today. we were directed to go online to initiate the trade in for their iPhone 13 online. this is not possible and required extreme intervention by customer service. Last week was fairly straightforward, but this week…
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Verizon has failed to offer the promised trade in credit
I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with Verizon's trade-in program. As a loyal Verizon customer for an extended period, I have always valued the services provided by your company. However, a recent incident has left me questioning the integrity of the…
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sent my old phones back for credit
How do you file a complaint that someone at Verizon will actually look at? & not pass it off or say they will call back & never call back? I bought 6 phones that should b free with trade in & the Apple Watch. I sent my old phones back for credit but they keep saying they’ve never received them. Verizon gave me the box. the…