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I ordered a smartphone with $45 prepaid airtime for my son for Christmas and was told that the plan would start when he activated the phone. He activated on Christmas day, why is he being told to add funds to renew the plan on 1/02/15?
I feel ripped off. If I hadn't been told that the plan wouldn't start until activation I would have given him the phone as an early gift. Help would be appreciated.
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pre-paid roaming?
So I have been thinking about switching to verizon pre-paid for a little while and I noticed on the map that there are some pre-paid roaming areas. I looked further into it on the website and it said that there is a 20 cents per-min charge for roaming. I have called in several times and chatted with several people that say…
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Need to change phone number
I need some assistance changing my mobile number
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What About My Port Into Verizon Pre Pay?
I activated a Moto X onto Verizon Prepay and then per CS agent I called in and asked for my old Page Plus number to be ported to this phone. Verizon did give me a number when I activated it late last night. They asked for my Page Plus account number, but not my pin number I have with Page Plus. I am really worried about…
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Desparate
I have more then one number how can put it on the profile i already have
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Complaint
I recently ordered a new phone and a new service. I was instructed by the individual I "chatted" with (while logged into my existing account) during the order process that I could not move my existing number from my existing plan until I received the new phone and activated it on the new plan. I received the phone and…
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Prepaid expiration question
Hello, My current prepaid plan expires on June 13th 2015, if I were to refill the balance, do I have to do it on the 13th or a day before it expires (12th) to keep my current balance. I have over $100 balance in my account and would rather not lose it.
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I want to keep my phone # and get onto someone else's (non-prepaid) plan.
I'm trying to "release the liability" to my phone/phone number and get on my family's verizon plan. Who can I call or what can I do? It seems so complicated, since I have a prepaid phone. (I will be switching to a NEW phone)
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payment issue
I went to switch plans before my plan renews tomorrow and now it says there is no money on my account to do anything. I was just wondering if there is anyway for this to be fixed immediately.
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How do i block a cell number from calling my cell number
How to block some one from calling or txting my cell number
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prepaid unlimited plan for a temporary stay in Alaska and within a couple days my phone won't work because it says I am out of minutes! what gives?
I set up a prepaid unlimited plan for a temporary stay in Alaska and within a couple days my phone won't work because it says I am out of minutes! what gives?
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VZWAVSSERVICE has quit working
When i start my galaxy s3, i get his message "unfortunately VZWAVSSerice has stopped" what does this mean? everything seems to work, as far the phone goes, it's just the verizon network that's always roaming. it has been updated to kit kat, could that have something to do with it?
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changed back to older phone
i broke my new phone I purchased, I had $35 on my older phone which I would like to use now, what happened to the money I put on that phone. I put $45 dollars on the new one, but it is broke. I was wondering why I cant continue using my older phone I had before
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How to reconnect a pay-as-you-go device?
Hi guys, I have a little bit of a complicated problem, but the verizon wireless site is leading me in a maze of circles and I can find no email address for support. I will do my best to explain briefly. I have been out of the country for the last 6 months, therefore my pay-as-you-go phone has been disconnected. I want to…
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Would my employee discount still apply on a prepaid plan?
We are eligible for a discount through my employer. Would this discount apply to a prepaid plan?
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urrentlyhow do i switch a prepaid to the more everything sing line plan?
i currently own a prepaid sell phone for verizon but i would like to switch to the more everything single line plan. how would i go about doing that?
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Increase Data Issue - Simple fix but representatives are NO help
Purchased an Ellipsis Jetpack(hotspot) with 3gigs($60) of prepaid data - person selling me the device and plan told me that if for whatever reason I used that up really fast that I could pay the additional $30 to get 10 gigs for the month($90). I don't want 13 gigs for one month I just want to pay the additional $30 to…
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voicemail notification not working on iPhone 4S prepaid
When my iphone 4S is off (prepaid plan) and a call comes in and leaves a message, when I turn on phone, there is no indication that I received a call or any kind of notification that I have a voicemail waiting. Also, no sounds for voicemail alerts are working even though they are all turned on. Is this just a prepaid…
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Data Usage
What's the penalty for exceeding your data limit?
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i just recently paid my phone bill early and it charged me for phone calls i usually get free
i paid my phone bill 03/03/2015 50$ and its usually due the next day and it somehow charged me for my phone calls when it says it unlimited talk and text ? Verizon Wireless Customer Support Verizon Admin
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Add on 3gb data gone in 5 days
Purchased 3gb add on on the 18th and now showing I'm out of data on the 23rd no way in heck i went through that much data in 5 days
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Cancelling a prepaid plan
What happens to the phone number?
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So i got my motorola luge last month on a 45 dollar plan (unlimited text/call with 500mb data) and it expired yesterday, we went out to get another card. All that was available was this 35 dollar card (unlimited text, 500 minutes/500mb data). My Veri
So i got my motorola luge last month on a 45 dollar plan (unlimited text/call with 500mb data) and it expired yesterday, we went out to get another card. All that was available was this 35 dollar card (unlimited text, 500 minutes/500mb data). My Verizon Mobile app tells me it's not paid yet, how do i switch to this 35…
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Why am I being charged for a phone that didn't work and was returned months ago?
I Have been dealing with this issue for months. I see on my bill the bill still reflects a phone which was returned in pepino nh. A new phone was bought for under $100 and I am being charged for a huge amount. I have had my co plan person contact you numerous times. I keep getting told the bill will be gone and month after…
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I just recently bought an iPhone 5 from a friend and it won't let me switch it over to my prepaid account
I just recently bought an iPhone 5 from a friend and it won't let me switch it over to my prepaid account over to my prepaid account online when i go to switch devices. It already has a sim card in it and when i go to reset it (multiple times i have) it still has their number on the phone even though it's not on their plan…
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New Prerecorded Minutes Available Message
What the heck is up with this new prerecorded minutes available message upon every call being made? I have unlimited minutes, so I have to listen to it tell me that I have unlimited minutes every time I make a call?
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Can I use my current Iphone on a prepaid plan even though it does not have a SIM Card slot?
I have an Iphone 4 and my contract is about to end. I want to switch to a Prepaid plan but my phone does not have a SIM Card slot. Can I still use it for a prepaid plan or do I have to get a new phone that has a SIM card slot?
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Think i got ripped off
I buy 45$ card got data and all that jazz, and it is telling me my balance is $0.05..... Already shut off phone and restarted it, nothing was fixed... What is going on here?
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How to change from All Set Prepaid 500 mb to new plan with 1 Gb of data?
I read that the All Set plan was discontinued and that when a Prepaid plan was replenished, it would automatically go to the new Prepaid plan with 1 Gb of data. This didn't happen - do I have to request this change? Now I have to wait another month . . .it would be nice if to be able to reach a real representative rather…
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i have a galaxys3, and sometimes when i try to make a call, it tells me i'm out of $$ (i am not), and then, tells me to reenter the 10 digit
about had my fill of verizon 4g prepaid already, not even a month now. i guess i'm always roaming. sometimes when i make a call it tells me to reenter the 10 digit # i'm trying to call, even tho it's right there in my contacts. when i reentered the #, it says i don't have $$$ ( i do have $$), and takes me to billing, but i…