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Sunday Ticket
I received an email stating I can get Sunday Ticket for free and You Tube TV. I am a new customer and bought 4 new Verizon phones. The link takes me to MY Verizon. Once I’m there there is no link for Sunday Ticket. This is the only reason I switched from AT&T after 25 years. Have Verizon only 3 days. Hope it’s corrected or…
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Verizon 30 day trial
Am trying to access Verizon 30 day trial which is only available via the My Verizon App, but nowhere in the app is this free trial available. I am asked to login. Only way to continue is logging in which also provides no option for the 30 day free trial. I am currently a Visible user.
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$200 gift card on switching the service from another provider
I saw several posts earlier of not getting promised gift card $200 after switching. I have had similar experience. Posted my concern earlier this month. Spoke with customer service who did provide me with offer code for rebate submission. But the rebate submission application says it’s invalid. No reason disclosed. Asks me…
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How to talk to a Supervisor
All I wanted to do was to upgrade my phone to S24 Ultra when you had the promotional deal that was Aug 2nd. This has been a nightmare and mentally exhausted. Spoke to at least 6 different customer service and 3 different chats have it all saved. When I first upgraded I saw I ordered the wrong color. Immediately called to…
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Switching to postpaid line from prepaid line
I had a terrible experience with Verizon. I had a prepaid verizon line and then in a verizon store an agent suggested me to switch postpaid and got devices free. I accepted and we made an agreement. I got devices in a week but my lines didn't switch so I chatted with many agents more than 15, I visited 3 different stores…
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$200 Verizon Gift Card
Hi! I ordered online same day 6/21/24 iPhone 15 Pro and have not received any further information on how to claim this offer of a $200 Verizon Gift Card. Any help would be greatly appreciated. I have called Verizon several times with no success Thank you!
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*611 won’t send
I was emailed an offer to upgrade my iPhone 13 to iPhone 15 with no trade-in required, plus save $10per line per month for 1yr. Instructions are to call the 800 number or text *611. I tried the text but it failed to send. Why?
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Verizon Retail Location
Seems like there is a pattern at these Authorized Verizon Retailers !! Be cautious of Authorized Verizon Retail locations. Recently completed phone purchases and the salesman offered additional FREE phones. He said there are no catches, no clauses and they are offering FREE phones because they are discontinued and new ones…
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Sunday ticket
I see I am with many other people who were promised free sunday ticket and find it doesn't work and verizon won't help. A chat agent said they would fix my account and after they "fixed" it I spent hours trying to get my account back including 1 username change and 3 password changes. NEVER let chat fix your account. I…
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NFL Sunday Ticket
I bought an iPhone 14 from Verizon about two weeks ago and was told by a rep that the NFL Sunday Ticket was included. I’ve been patient ever since then and I’ve waited for some kind of E-Mail to pop up giving me the offer but nothing has.
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Switcher rebate
I was told that I would get a rebate or some kind of promo when I ported my number over and I have no promo on my account! I did this on the phone when adding a 4th line to my account. When I originally called I asked about any promos he told me I could get a free phone and my 4th line for the price of 3 lines and a promo…
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PLZ Help- 65 inch Amazon Fire TV- Promo
I'm hoping someone can help me out with an issue regarding the 65-inch Amazon Fire TV promo promised to me as a new Verizon customer. I've met all the requirements: signed up with a qualifying plan, paid my first bill, and waited the necessary thirty days after activation. Despite being eligible, each time I call the…
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I have never received the email to claim my promotional 65" TV
Is the Amazon promotional 65" TV a sc..? It has been 65 days since I activated my new phone that I bought from Verizon.com. I was told by a verizon customer service rep that I was receiving this promotion and that I had to go to " my access" on the 65th day from activation to claim the TV. I have called Verizon 3 times now…
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$200 rebate for switching to verizon per line
i switched 4 lines to verizon in feb 2024 and have still never received any information about my rebate totaling $800
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How do I get my free 65in Amazon tv that Verizon promised for signing up
When I signed up for Verizon I was given a free promos from Verizon and one included a 65in Amazon TV but I’ve never received any info from them out instructions on how to redeem my offer!
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Does Verizon's Loyalty department still exist?
My service has been mediocre at best lately and I just noticed that I've been paying insurance on an eSim-only device for 23 months. I've chatted with 4-5 reps and on the phone with 2 supervisors looking for a reimbursement and they're all saying I should've just checked my bill better...which has been on AutoPay for…
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Nintendo Switch
There are over 100 ppl that have had issues claiming their promo for switching to Verizon internet. This is pretty ridiculous. I am unable to claim my Nintendo Switch, as well. If I don’t hear back that the “problem is fixed” then I might move my business elsewhere. I just got a great competitive quote at Costco today and…
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$200 gift card issues
This pop up appeared as an incentive when I was checking out for my new phone. I applied it and have not received an email about the gift card. I called customer service and they weren’t able to find any record of it and the rep I spoke with implied that the attached pop up was the initiation of nefarious 3rd party…
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Samsung trade in not honored
In November my daughter and I decided to take advantage of Samsung upgrade, including the watch and tablet. We liked that the promotion states 'Any model, any condition'. We We upgraded from our Galaxy S10 to the Galaxy S23. However we wanted to trade in our older S7 that we used as a back up. When I inquired about trading…
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Chat agent
I had to spend 3 hours last night due to a technical issue from Verizon when upgrading two phones. Asked in chat today about the possibility of Verizon refunding the upgrade fee due to this problem, and the agent has been giving me the runaround for over a half-hour now. They claim they're talking to the "back office," but…
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Free phone??
I had a door to door salesman come to my house. He says switch to verizon and add a line and you will get 2 new free phones. I was in the market for getting my daughter her first phone so I went for it. Left tmobile after 20+ years and was excited for a new start. He first tried to give me the s23 ultra but said oh sorry…
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Redemption code too long for TV. Customer service has no clue how to fix.
I am supposed to be getting a free amazon fire tv since I signed up for unlimited plans. Front page of my account on the Verizon . verizon chat agents are clueless or have lied to me. I am going to file an fcc complaint for false advertising unless verizon responds to me with some truth and clarity. The code is to long and…
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TV code to Long. Customer service has no clue how to fix.
I am supposed to be getting a free amazon fire tv since I signed up for unlimited plans. Front page of my account on the Verizon . verizon chat agents are clueless or have lied to me. I am going to file an fcc complaint for false advertising unless verizon responds to me with some truth and clarity. The code is to long and…
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Nintendo switch
Have anyone received the nintendo switch?
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65” Amazon Fire TV arrived damaged
Someone please help me. I signed up for the promo that was add a line and buy a iPhone 15, get a free 65” Amazon TV. Yesterday it was delivered. I work from home so I was here and the UPS driver left it right in my living room. I was so excited for our new tv. Then this morning I open the tv get it out the box and set up…
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Cash back offer
How do u know if you get a cash back offer when I signed up I said I would receive a 250.00 Cash back
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Contract promotion
I can't figure out how to make a complaint I traded my s20 in for the s24 I like this phone alot but I just lost my job I have had it for like 2 months nothing wrong with it but VERIZON won't let me out of my deal so most likely it going to collections I don't know why they wouldn't just let me send in device and work…
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$200 Gift Card
I just switched to Verizon and I am already having an infuriating experience. I was promised a $200 gift card for porting over my number, but when I asked the support staff for the information on that, they denied the existence of such an offer and tried to gaslight me. After an hour of talking I finally got them to admit…
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Verizon
I can't redeem my Amazon fire tv offer
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Complaint
Hello my name is Victoria B From the day of my activation October 6th, 2023 I have been having trouble 9 months later I still haven’t gotten any help with this situation and I need someone to CONTACT ME ASAP PLEASE!