Mobile Devices (Archive)
LTE home internet dropping out
I’ve had LTE home internet for a couple weeks now. At first it was great, but for the past week it has been spontaneously dropping signal. It’s almost like something is wrong with the router. I have to pull power to get it to reset every time; it drops both wired and wireless connections. My signal strength isn’t the…
Ellipsis 10
My Ellipsis 10 has stopped working. Every time I turn it off and then try to start it stops. I am very frustrated with this because it just started doing this a couple days ago.
How can I track data usage on my jet pack when it reads data usage unavailable
Network Extender (4g). Everything that you wanted and less
First of all, if you open a chat window, the majority of the solutions request settings that are from IOS 11. (We are on 16). So basically they never update their help steps. Shame on you Verizon I have high speed non Fios internet. The extender appears to work fine. It shows 0/14 phones connected. I have a IPHONE 13, my…
Mifi 800l - Swollen Battery
Hi, I just noticed my MiFi 800l has a swollen battery. I was able to take the battery out, however, I am traveling right now and will be flying home Monday. Is the battery safe to travel with until I can get back home - the MiFi is a work device so I am just really not sure what to do as I am traveling. Thanks!
Rebate
How many have received there rebates through their email?
Network Extender, WiFi Calling, all poor quality
Hello, I have had a Verizon 4G Network extender and I have an Eero Mesh Network with 1 gig internet speeds. The problem is I have awful reception in my house and I've been on teleconferences quite a bit with bad luck. First I had a Note 10 + thinking it was the phone I just purchased a new Note 20 Ultra 5G and still am…
Verizon extender = worse call quality. Please help fix this.
I spent several hours trying to work with Verizon tech support today (went through 6 agents because dropped connections!) with no resolution. I see in the threads here that this is a fairly common issue but I don't see the resolution shared in the discussion. Verizon service in this area was fine for years. Then, for the…
Verizon LTE Network Extender stuck on connecting to SeGW server
I've been trying to get this thing working for days as I have no cell signal here at home. The device connects to satellites, I can connect to it over the network via my computer, but the screen on the device is stuck at "Connecting to SeGW server". I cannot dial #48 with my google pixel, it just complains about there…
2 red dots flashing on router, no internet
I have 2 red dots flashing with no internet signal. I’ve unplugged and plugged back in with no luck. Please help.
Network Extender
Very frustrated consumer. Tried repeatedly to get extender installed but continue to have Server 5a error. How do I resolve the problem
SLOW video, THROTTLED!!!
Do not buy this service (4G LTE Home Internet) and expect to get reliable 4K download speeds, after doing several speed tests with fast.com (powered by netflix) i have found that verizon throttles video speeds to 10mbps!!!! when i pull youtube up on my apple tv 4k and search for a 4k video it buffers every 10 seconds for…
VZW LET Network Extender stuck in closed operation mode
I bought an LTE Network Extender from VZW about a year ago and set it up for closed operation mode on the VZW website to only allow 3 known phone numbers to connect to it. I recently upgraded those phones and they no longer connect to the extender. I went on VZW's website and attempted to place the extender back in Open…
Is there a limit on the number of Wifi devices for a ASK-NCQ1338
I've seen limits for other Verizon home internet products, but wondering about the ASK-NCQ1338 LTE Home Internet. At one time, I could connect 5 devices to WiFi (2.4/5), but now can only connect 4. This seems like a ridiculously low limit in today's smart homes, plus seems like earlier routers could support more devices.…
Apple Watch Ultra - shipped, now shows as ZEROPICK
Hi all, here's my story, hoping for some insights: -Ordered Apple Watch Ultra yesterday through my Verizon account online. It said the specific Ultra watch / Green alpine band combo I wanted was in stock and would ship for Thursday, 10/20 arrival. -Received ship notification with FedEx tracking # yesterday. -This morning,…
Constant LTE Internet problems
We moved to a rural area that only offered DSL internet in the wired form. Fortunately we are in Verizon's LTE Home internet service area. I have the 4G white box router. The first 3-4 months we had the service it worked flawlessly. Then I had to reboot the router 2-3 times a week because we could not get internet from my…
LTE network extender not connecting to router
I have a brand new LTE Network Extender, I am on CenturyLink with a ActionTec C1000 router. When I connect the device it stalls at "Connecting to Router, please wait.." it never connects. There is link lights on the back of the extender and the router. I can use the GUI in my router to see it is connected at 1G speed and…
Server Error 5A
I have Spectrum ISP and got Server Error 5A when I startup for the first time. Great GPS signal. Need some help to get this fixed.
4G LTE Network Extender 2 stuck on step 4
I am stuck on step 4 and the Extender will reboot itself get stuck on step 4 then repeat that process. I have 4G LTE Network Extender 2 at work that will just not work. Initially it was not purchased though Verizon so it was stuck on step 8a. Found a lot of info on that and after a while someone was able to add the MAC…
Watch 4 Classic -- Manual activation code?? The QR codes fail all the time
I AM HAPPY TO CHAT WITH TIER 2 SUPPORT TO WORK SOMETHING OUT. I have a Watch 4 Classic and I have the dreaded problem of not activating on Verizon. This has been now 3 days to try and fix this but even after setting up a separate line for the Watch the activation fails. According to Samsung the Verizon QR Code must be…
Delivery Date
So I bought a Apple watch Ultra with Verizon and it says backordered until November 11th and yesterday I got a message saying it has shipped out and I freaked out because it is 1 month earlier than the expected ship date! So I will be getting the watch tomorrow 9/30/22. Thank you Verizon!
Still Lying About Data Plans I See
Last month I purchased a Verizon jetpack with a so called "unlimited" plan. NOWHERE in the large text or small text for the plan could I find any information about a data cap after which point my speed would be throttled. However, I am not dumb, so I pressured the salesperson to find out what it is and tell me. Apparently…
HUM false issues
HUM Speaker worked a month. When it wouldn’t connect, response was we are having issues. Same response for months. I put it away. Soon my battery started to drain, multiple jumps over months. I had the battery checked, it was fine. HUM started telling me I had crank issues. Had battery checked, it was fine. Continued…
4G LTE Network Extender - I have to pay to activate it??? Error 5A
I have a Netgear Orbi router that is wired throughout my home. I purchased a 4G LTE Network Extender directly from the Verizon store with the promise that all I have to do is "turn it on and plug it into my router." I'm interviewing for jobs and my phone keeps dropping mid-call, it's embarrassing and I really can't use my…
ASK-NCQ1338 gets disconnect almost every 2 hours during the day.
I'm getting really disappointed about Verizon. ASK-NCQ1338 gets disconnected almost every 2 hours during the day. I use it as a passthrough. My main Asus ax58 router log shows those disconnects from WAN. I have been in IT for a long time and I just don't get why network lease time is set to 2 hours by Verizon. VERIZON!!!…
Periodic no connection or one-way voice calls through LTE extender
I have the Verizon LTE network extender -- whichever model was being sold in 2021, with the Verizon label & the little screen in the corner with the status. Current software version is GA5.10 - V0.5.010.1167. No alarms for some time, good internet connection. Periodically I have two problems occur: * Incoming calls do not…
ASK-NCQ1338 Firmware update failure
My Verizon 5G Internet Gateway (ASK-NCQ1338) currently has software version 214322 and Verizon indicates that software version 220745 was released on 04/12/2022: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ I log into the gateway, go to Device Settings > Firmware and then click "Check for…
CAN VERIZON APPLE WATCH 7 PAIR WITH AT&T iPHONE 13??
Hi I want to buy Apple watch 7 for my Sister who have iphone 13 with AT&T Network!!! so the question is it going to work or pair?
New Apple seriies 7 watch will not activate on cellular
Purchased 2 Series 7 watches, 2 iPhone 13 Promax. One of the watches will not activate on number share. Spent 2 hours initially on chat and phone and the tech just kept trying the same things and nothing was working. I asked to speak with a more experienced tech or supervisor and the tech kept giving me the run around and…
Network Extender - Firewall destination IP address
I am trying to have this installed on a work network but the networking team is requiring a destination IP address to allow the device to communicate. Would anyone know the destination IP address for the LTE Network Extenders: ASK-DFE116?