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Firmware updated
I see in the logs of my new ASK-SFE116 that the firmware was updated last night. It is now running software: GA5.10 - V0.5.010.1167 Does anyone know where I can find the release notes for what is in this new software?
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LTE Network Extender
My iPhone 13 won’t connect to the extender. So frustrating! I have 4 bars and wifi works great but I keep dropping calls and they are spotty. I’ve chatted with Verizon tech’s but nobody has been able to help me. I have restarted the extender, airplane mode off then on, restarted my phone, etc.
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LTE Network Extender stopped working after switch to 5G Home Internet
Six months ago, we installed a Verizon LTE Network Extender due to very poor cell phone signals inside our home. Before installing the Network Extender, we could only get 1 bar on our phones, had lots of issues with call quality and would have to move to one particular area of our home to ensure our calls would not drop.…
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Will our extenders work with 5G and 5G phones?
If I get the new iPhone 12 and there is 5G service in my area, will my extender work the same that it’s working now, will it only work if I turn the 5G off on my phone? Can you turn the 5G off on your iPhone 12? I don’t know. does Verizon at this time know of any issues with the Verizon extender/5G network?
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LTE Network Extender seems very warm to touch
Device is set up on an open desktop but is very warm to the touch. Is this normal?
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Orbic Jetpack admin page log in does not work
I am constantly having trouble with Verizon products, here is the latest issue. I cannot log into the Admin log in page for the jetback to see my connected devices. On the device itself, it is showing that there are 12 devices connected. There are definitely not 12 devices on in my home, there actually isn't even 10…
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Network extender not connecting to iPhone 13
I just upgraded my phone from an iPhone 11 Pro to a 13 Pro. I have multiple phones connected to a 4G Samsung Network Extender. My older phones continue to connect to the Network Extender but the new phone will NOT. I changed every setting I can on the phone (5G to LTE), turn off WiFi calling, restarted phone, restarted…
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If I Got a 5G Jetpack Hotspot...
For the past two years I've been using the Verizon Jetpack 8800L hotspot with 150 GB of data. I've only surpassed the limit once or twice If I were to buy a 5G hotspot (UWB is now available in my area), would I burn through the 150 GB more quickly, since the data access would be faster? I do a fair amount of streaming and…
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Jet pack admin
* I am not sure if i am not getting on to the right page or if I need to register a jet pack account but when I go to http://my.jetpack it won’t let me login and it looks different from the pages I’ve seen for it * it says I only have 4 attempts left and I don’t want to get locked out of it or something if it is the…
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New LTE Home Internet Gateway Disconnected on Cellular Network
I signed up for the LTE Home Internet and received my gateway yesterday. I completed the setup and activation and the gateway has a cellular network status of disconnected with a solid white LED. I called support and they can see the gateway on the network via the IMEI/ICCID and see that I have sufficient signal. He did a…
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Jetpack
This item was returned over two months ago. It keeps showing up on my bill. Why?
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How do I find the Network Security for MiFi
How do I find the Network Security Key for my Jetpack 4GLTE?
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ARC-XCI55AX pass-through does not work.
I have been trying to make pass-through work on the ARC-XCI55AX but it just does not. My Asus AX3000 modem reports that WAN lease time is 60 seconds. Eventually, Asus stops serving wireless and wired clients. I have used this router for the last 3-4 years with Xfinity without any issues. To roll out Asus router I pulled…
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Signal booster
I’m trying to register my signal booster. I have a we boost for my truck. Can someone please help me
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LTE Home Internet Speed
Has anyone using the LTE Home Internet router recently experiencing a significant drop in their download speed? I was testing at 30 to 40 MBPS and as of last week I am at 1 to 5 MBPS download. Background - I received my LTE Home Internet router 10/28/2020. it worked great until 11/16/2020 when Verizon pushed a firmware…
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VZ Phone Not Under LTE Network Coverage
Requesting assistance with VZ LTE Network Extender. Recently set up the extender and our phone will not stay connected to the extender. We can stand right next to the device it may show connected for a moment and then it's off. We can call #48 and one minute we're under the LTE coverage the next minute were not. We have…
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Verizon 4G LTE Network Extender blocks incoming calls
set it up about a month ago and have been having problems getting incoming calls, i have people telling me they are calling 10+ times and my phone never rings. i tried it myself with another phone on the extender and the same problem. strange thing is it shows 4-5 bars but the 4g symbol is not lit up, its like a shadow.…
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Lte home internet promo
Beware of live chat agents they lie. Verizon ran a promo for the lte home internet to get one month free and a google nest mini after 65 days I took advantage of this offer and started my service. After waiting my 65 days the tile to proceed with receiving the google nest mini disappeared and i was unable to claim the…
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Why was a Jetpack put on Contract without my knowledge
I bought my Jetpack through Amazon not even through Verizon and which I’ve had it for over a year now and I actually purchased a second jet pack from a different site and when I went to cancel my jet packs the newest jet pack that I just added on didn’t charge me a cancellation fee but why is it the Jetpack from Amazon not…
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Why was a Jetpack put on Contract without my knowledge
I recently tried to remove my Jetpack from Verizon service and was told it was on a Contract until 01/22/15. [Removal required by the Verizon Wireless Terms of Service] ? It has been monthly for over a year and a half. Scenario, I purchased a Verizon tablet which had a hotspot. No need for the Jetpack. I kept the Jetpack…
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Cellular communicator
How can I get the lte network extender to work with my Verizon cellular communicator for my alarm system it uses the m1 network
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LTE Network Extender Stuck on Server Error 8c
I have (2) Verizon LTE Network Extenders. Verizon sent me a second after many failed attempts to get the first one working. Firmware GA4.38 - V0.4.038.2131 The extenders boot, get to the HEMS server display shortly after that message clears and the display messages Server Error 8C check manual. What I have tried. Another…
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hotspot box by verizon not resetting
when i paid i was told it would reset at 1201 am and it did but the internet never came back to it and the signal is good and restarted and all the other things but nothing Thats 2 days of my data being took so far, tell me what can help here. https://www.verizon.com/support/prepaid-plans-and-service-faqs/
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Samsung 4G LTE Network Extender 2 searching for GPS
I have a Samsung network extender SLS-BU10B, and it has been working fine for the most part. However, now it won't connect and it say's "searching for GPS". I have done everything I can think of to get it to work, but nothing works. I have rebooted it multiple times (daily), changed the ethernet cable, changed the cable…
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Samsung 4G LTE Network Extender 2 Members List
Unable to add or subtract members phone numbers to the list. The Extender is in Hybrid Mode. Operational Status - In Service Power Supply Type - AC Power Operational Mode - Hybrid
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LTE network extender and Internet Gateway
just got verizon home internet with the Internet gateway. also received a LTE network extender. my question is how do you use the network extender with the internet gateway or is it not compatible?
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Keep getting dropped. Devices connected = 0.
I repeatedly must do a #48 to re-connect to my Network Extender. Even though I am sitting 5 feet away from it. Question: Why do I get dropped? How do I make it so I don't have to keep connecting?
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Is the LTE Network Extender linked to the Verizon Account it was purchased on?
I purchased the LTE Network Extender on my own post-paid account. I've since closed my personal account and am on my husband's post-paid account. Will our LTE Network Extender still work? When we turn it on, it looks like it's trying to hook up but just keeps trying to hook up and is not succeeding.
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Sumsung 4g LTE network Extender password Reset
Hello , I am trying to reset my extender by using default password, once I click on the link it goes to Verizon website telling me that this page is not available or it no longer exists! that being said how can I reset it so I can get my extender running again?
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ASK-SFE116 Extender Locked in open mode??
I just received mine today.. Haven't had much time to mess around, but the first thing I noticed is the 14 users list filled up within minutes.. Which is to be expected living in a townhouse complex.. In the Web UI I see it mentions closed, hybrid, and open, with no way to change them? Am I missing something here? I…