Mobile Devices (Archive)
IOS 14.1 Possibly fixes Network Extender issues with iPhone
I updated to IOS 14.1 on my Iphone 11 Pro yesterday and turned my Network Extender back on. So far so good, it will make and receive calls with the extender as well as show connected if you dial #48. Previously it would show 4 bars until you dial the call then drop to one bar as it disconnected from the extender. The…
Language on Jetpack 8800L
How do I change to English
LTE Network Extender Restriction?
I just installed the LTE Network Extender. My internet connection is not that good but it works. The problem is it appears the neighbors can make call through my network extender and that takes away bandwidth from my use. How do I only allow my own cell phones to use the extender? If its open to anyone within its range It…
5G Home Internet Extender
I installed the 5G Gateway box upstairs and get a pretty strong signal. Downstairs is a different story. Not strong at all. I previously used Orbi system with my Spectrum internet. Can I connect the Verizon 5G box to my Orbi? Or do I need to get a Verizon 5G extender? Can I place the Verizon extender downstairs to get a…
Verizon LTE Network Extender - "Connecting to SeGW Server" error
As many other people here, after a year of no issues with my Verizon LTE Network Extender, I recently received the dreaded "Connecting to SeGW Server" error. However, the error coincided with a recent change of cellular providers from Verizon to a third-party CDMA provider. When I called Verizon support, the representative…
Neighborhood
Will my Verizon network extenders be accessible to people in my neighborhood and if so will that slow down my usage to this network extender?
Issues with 4G LTE Network Extender and Verizon Support
We have been having ongoing issues with our 4G LTE Network Extender, and I've spent over 30 hours with Verizon support!!! We are a business customer with 8 IPhone 11's and we've had 3 issues affecting ALL of our devices over the last 3 months. * Calling Over Wifi Fails - Keep getting error "No Network Connection - Connect…
LTE Home Internet cancellation has been terrible
I've been a happy Verizon customer for 10+ years and never thought to post anything here, but I need to share this because I didn't see any other way to get this information to someone at Verizon outside of the normal support lines. In Fall 2021 I got Verizon Home LTE Internet as a backup to my main internet provider. We…
How to disconnect from my new Network Extender?
4G Network Extender purchased from Verizon. Setup and running great for calls inside the house. Issue is that as you get away from the Extender (e.g. out in the yard), the Extender won't release the call to the cell tower and so the call quality goes to zero and you have to drop the call. This seems to be an on-going, long…
verizon 4G home wi-fi trouble with YouTubeTV
Installed Verizon 4G wi-fi system and learned YouTubeTV will not carry local boardcast channels over the Verizon wi-fi. I could get them using Spectrum wi-fi. Any suggestions
Jetpack MiFi 8800L for portable LAN?
I have IoT devices that intercommunicate over Wi-Fi and require a battery powered router. Can the Verizon Jetpack MiFi 8800L be used for local traffic only i.e. when there is no internet available or when there is even no SIM card?
My Network Extender is on connecting to SeGW server
My Network Extender is maybe 60 days old. It worked as advertised until now. Now, it is connecting to SeGW Server, and that's all. Please advise if the unit is broken so I can return the product for a replacement of refund.
Apple Watch series 7 GPS+ Cellular not connecting to cellular and no sim shown
I purchased a new Apple Watch series 7 GPS + Cellular to replace my old Apple Watch series 3 that had stopped working. I received my new Apple Watch Feb 18th and immediately attempted setting up device. My device was not able to connect to cellular network stating “Something went wrong please contact #### to finish…
Firmware updated
I see in the logs of my new ASK-SFE116 that the firmware was updated last night. It is now running software: GA5.10 - V0.5.010.1167 Does anyone know where I can find the release notes for what is in this new software?
LTE Network Extender
My iPhone 13 won’t connect to the extender. So frustrating! I have 4 bars and wifi works great but I keep dropping calls and they are spotty. I’ve chatted with Verizon tech’s but nobody has been able to help me. I have restarted the extender, airplane mode off then on, restarted my phone, etc.
LTE Network Extender stopped working after switch to 5G Home Internet
Six months ago, we installed a Verizon LTE Network Extender due to very poor cell phone signals inside our home. Before installing the Network Extender, we could only get 1 bar on our phones, had lots of issues with call quality and would have to move to one particular area of our home to ensure our calls would not drop.…
Will our extenders work with 5G and 5G phones?
If I get the new iPhone 12 and there is 5G service in my area, will my extender work the same that it’s working now, will it only work if I turn the 5G off on my phone? Can you turn the 5G off on your iPhone 12? I don’t know. does Verizon at this time know of any issues with the Verizon extender/5G network?
LTE Network Extender seems very warm to touch
Device is set up on an open desktop but is very warm to the touch. Is this normal?
Orbic Jetpack admin page log in does not work
I am constantly having trouble with Verizon products, here is the latest issue. I cannot log into the Admin log in page for the jetback to see my connected devices. On the device itself, it is showing that there are 12 devices connected. There are definitely not 12 devices on in my home, there actually isn't even 10…
Network extender not connecting to iPhone 13
I just upgraded my phone from an iPhone 11 Pro to a 13 Pro. I have multiple phones connected to a 4G Samsung Network Extender. My older phones continue to connect to the Network Extender but the new phone will NOT. I changed every setting I can on the phone (5G to LTE), turn off WiFi calling, restarted phone, restarted…
If I Got a 5G Jetpack Hotspot...
For the past two years I've been using the Verizon Jetpack 8800L hotspot with 150 GB of data. I've only surpassed the limit once or twice If I were to buy a 5G hotspot (UWB is now available in my area), would I burn through the 150 GB more quickly, since the data access would be faster? I do a fair amount of streaming and…
Jet pack admin
* I am not sure if i am not getting on to the right page or if I need to register a jet pack account but when I go to http://my.jetpack it won’t let me login and it looks different from the pages I’ve seen for it * it says I only have 4 attempts left and I don’t want to get locked out of it or something if it is the…
New LTE Home Internet Gateway Disconnected on Cellular Network
I signed up for the LTE Home Internet and received my gateway yesterday. I completed the setup and activation and the gateway has a cellular network status of disconnected with a solid white LED. I called support and they can see the gateway on the network via the IMEI/ICCID and see that I have sufficient signal. He did a…
Jetpack
This item was returned over two months ago. It keeps showing up on my bill. Why?
How do I find the Network Security for MiFi
How do I find the Network Security Key for my Jetpack 4GLTE?
ARC-XCI55AX pass-through does not work.
I have been trying to make pass-through work on the ARC-XCI55AX but it just does not. My Asus AX3000 modem reports that WAN lease time is 60 seconds. Eventually, Asus stops serving wireless and wired clients. I have used this router for the last 3-4 years with Xfinity without any issues. To roll out Asus router I pulled…
Signal booster
I’m trying to register my signal booster. I have a we boost for my truck. Can someone please help me
LTE Home Internet Speed
Has anyone using the LTE Home Internet router recently experiencing a significant drop in their download speed? I was testing at 30 to 40 MBPS and as of last week I am at 1 to 5 MBPS download. Background - I received my LTE Home Internet router 10/28/2020. it worked great until 11/16/2020 when Verizon pushed a firmware…
VZ Phone Not Under LTE Network Coverage
Requesting assistance with VZ LTE Network Extender. Recently set up the extender and our phone will not stay connected to the extender. We can stand right next to the device it may show connected for a moment and then it's off. We can call #48 and one minute we're under the LTE coverage the next minute were not. We have…
Verizon 4G LTE Network Extender blocks incoming calls
set it up about a month ago and have been having problems getting incoming calls, i have people telling me they are calling 10+ times and my phone never rings. i tried it myself with another phone on the extender and the same problem. strange thing is it shows 4-5 bars but the 4g symbol is not lit up, its like a shadow.…