Mobile Devices (Archive)
Wifi
Why does the jetpack randomly shut itself off?
Samsung 4G LTE Network Extender 2 - No IP Address
I can not get my Samsung 4G LTE Network Extender 2 to connet to the Verizon Network. The screen on the device reads: "Connecting to the Verizon Network (Step 8a of 14)" And then nothing happens.
Verizon home internet
This is less of a question and more of a suggestion but I have been reading a lot about the new Verizon home internet for $40/ month for existing Verizon customers and I have to say I am highly interested in it! It’s not yet available in my area but it is my hope that Verizon will expand it to all of its customers I would…
Verizon Ellipsis 8 can't update - Cannot connect to server
Truth be told, I hated this device. Never worked or very slow to work; however, I do use it 2x to 3x a year for travel purposes. It will not allow me to update. Tells me cannot connect to server. Based on some other threads, I'm confused. Does it have to be connected to Verizon Wireless or can it update via a secure…
NETWORK EXTENDER
I just bought the new Note 20 Ultra. I will not connect to the NE. Everytime I call the #48 it states I am not connected to extender coverage to move closer to the extender. I am 6 ft from it in my chair. I have a 3g extender and just need it for calls. I am not trying to use it for data. I do not want to have to keep…
Having problems with fios
We just got internet with verizon, and got off direct. We've ordered a few streaming services, and it asks for me to type in an activation code to get it on my tv. It then goes on to ask for your provider. I can't get on fios for some reason even though I'm logged in. ordered hulu, disney, and espn. Hulu and disney is…
Can I "stack" refill cards for my Verizon Jetpack MiFi 8800L hotspot?
I use the Verizon Jetpack MiFi 8800L mobile hotspot. I prefer to purchase the refill cards at Target rather than set up auto-pay. Can I purchase several refill cards and add them all at once and extend the expiration date out 30 days with each one? Or do I need to wait until my expiration date and add a refill card PIN one…
All of a sudden verizon extender wont work with either X or XR Iphones
All of a sudden, and right after 14.0.1 IOS update, neither my X or XR will work with extender. I get the signal, 4 bars, then when I dial nothing happens. I have reset extender twice by unplugging and have pushed reset button in back once also. Anybody else?
Billing
When you have a past due balance and a current balance how do you know how much has to be paid in order to keep the account active
Network extender not working again, I don’t know what to do
Network extender not working again, I don’t know what to do As I type this it is working but I bet by this afternoon it won’t be Someone here mentioned when they see a “house” on the top of their phone they know they’re connected, what is this house I don’t have one? My extender works for a while then stops. I do a…
My Jetpack constantly disconnects
I basically live in a semi-truck and enjoy playing my console games. When it's near the end of the day I'll stop in an area with 4g and 4-5 bars of connection (anything less and Verizon gives you a connection that makes dial-up seem fast). I've had my Jetpack a few months now and until this last week never had a problem…
motorola 6
How do I get my Motorola 6 to recognize the network extender? I have reset both the network extender and restarted the phone and will not recognize. Please help.
5 bars until I make a call
We recently bought the network extender and after a frustrating couple of hours stuck on step 8a we got it connected. I went from 1 to 2 bars to full 5 bars! I was so happy! For about a day. Now I have 5 bars and I have the little house symbol at the top of my phone that shows I'm connected, but as soon as I make a call…
Network Extender 2 Frustration
Hi. I'm hoping someone can help. I have tried chatting with the Tech Coach twice and talked to tech support once but still no resolution. We have had a network extender 2 from verizon for almost 4 months and it was working great in the beginning. We live in a rural area where I was doing good if I had 2 bars of service.…
Anyone here have the NEW extender Verizon is selling? I have a link here
https://www.verizon.com/products/verizon-lte-network-extender/?sku=sku3880045#descriptionHeading A. does it work well? B. does it have a RETRACTABLE antenna that you can stretch out about 10 feet? Like the one I now have does, I now have the SLS BU10B C. any issues with it?
Verizon Extender - Router Ports?
I have a Verizon Network Extender, and it goes out on a daily basis. To get it back on, I have to reset the modem and then the Extender. When it goes out, the system LED and GPS lights are both blinking red. I didn't have any problems until we replaced our modem/router about a month ago. Now it goes out once a day. Has…
WPA2 connectivity issue
Is there anything I am missing trying to get my Ellipsis 8 tablet to connect to a secure wpa2 network? All updates are complete and I have reset tablet to original factory oem status. Still no luck, all I get is " wifi connection failure". I have connected two iPhones and a ipad without any trouble. I have also added a new…
Samsung/Verizon 4G LTE Network Extender 2
I was told by Verizon that this extender will only work with their phone plans, is this true or would it work with any cell plan provider that uses the Verizon network?
how do I remove a device completely
Ha! 1) I did this. Contacted Customer Service at 800-922-0204 After several frustrating minutes, almost a full hour, on hold---transferred. This happened several times until a representative said go to local Verizon store 2) I also tried *611 from my cell phone I was informed to visit my local Verizon store 3) I visited my…
Questions about Jetpack capabilities
I am involved in a program with a large group of people that has us meet weekly. About 20 to 22 people who cannot be physically present connect by a conference app called Zoom. Essentially Skype with a ton of people. The internet we have at our meeting locations is shoddy at best and we frequently lose connection to…
Recover/reset admin password on my.jetpack ?
My security suite advised me to change the default password on my MHS291LVW. I tried logging on to my.jetpack to do so, but it keeps telling me I'm entering the wrong admin password. I cannot find anything on the home/sign-in page that allows me to recover or reset it. Verizon Customer Service and Tier 2 support were no…
Jetpack charger replacement
How can I purchase a replacement charger for my Jetpack 4G MIFI4620L?
Reactivation of my MiFi
I have a MiFi jet pack that I deactivated. I now need to reactivate it. What do I need to do?
Jet Pack and Extended range rounter
Can I connect the jet pack to the extended range router to get better signal in the sticks????
Jetpack 8800L VPN Client Not Routing
I purchased the Jetpack 8800L specifically because it is advertised as supporting a built-in OpenVPN client. At a remote location, I have a security camera and other devices that I want to attach over vpn back to the home office's private network. I got it all setup with the configuration files from my VPN server loaded…
Can you tweak or optimize a Verizon Samsung Network Extender 2?
Hi, I recently got a Verizon Samsung Network Extender 2. It set up with no apparent problems. It's increased the number of iphone strength bars for me (I live out on the fringe of Verizon 4G coverage). When I log in to the Administration screen for the extender, I noticed that under the Settings\Network and…
MSGGO APP
Google play store says my tablet is not compatible but it was when I bought it. Why now????
Why didn't the Ellipsis 10 receive Marshmallow update?
I have a Ellipsis 10 tablet for 11 months it runs Lollipop 5.1 but should have received its Marshmallow update awhile back and didn't.Does anybody know why Verizon hasn't sent me the firmware update?
Ellipsis 8. Can Apps be installed on my SC card? This thing has NO space.
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Can the Jet Pack be plugged in without the battery?
I have a rural second residence that does not have cable or DSL service for Internet. Can my mobile jet pack be left connected to power without the battery inserted to provide 24/7 Internet connection for a security camera?