Mobile Devices (Archive)
My Verizon Ellipsis 7 tablet won't power on
My tablet won't turn on. I just replaced the battery and it worked for a while, then it stopped. Please help! I have some pictures on it and my Google account as well.
Poor cell signal
I just moved to Allen, TX and only get 1 bar if I stand near the back door. In the rest of the house calls drop or the other person can’t hear me. I purchased an expensive a cell booster extender from Verizon and a powerful router to connect it to and it won’t even connect! I keep getting the same error message. It appears…
Trading in an Apple Watch
Hotspot won’t reset
I got a text saying that I only had 10% of my hotspot left and that it would renew on 11/19. Well that’s today and I started to use it and I got a text saying I used it all? Like it didn’t resent. I don’t understand why. Our bill is up to date.
Old devices
How can I find which Samsung tablet used to be on my account.
Watch not getting notifications
galaxy watch 6 samsung ultra 23 paying for service on watch notifications do not come through to watch unless connected to phone - isn't that why i pay for service on the watch?
register a signal booster
Hi - Iam trying to register a cell phone signal booster. I cannot find a link to actually complete the registration. I have found this link: Cell phone signal booster for home | Verizon Wireless Then I click on "Register/Manage Signal Booster" which directs me to: Register Signal Booster (verizonwireless.com) I click on…
Mifi M3100 Mesh ethernet connection
I received a replacement mifi M3100. It works great until I connect a wifi eero mesh into the ethernet port. The old one worked just fine. When I connect to the ethernet port, the mifi looses internet connection within 10 seconds. The ethernet port option is turned on, I turned it off, then back on, and did a restart, but…
you gus ever used verizion 4 g lte
Phone call starts okay, then other party can't hear me
We live in rural Colorado and have an LTE extender at the house. When we make calls, they often start off okay, but then the other party can't hear us, even though we can hear them. This issue doesn't resolve and so typically the other party hangs up when they don't hear any response. Very frustrating. We have experienced…
Verizon Global Modem USB730L MiFi - GPS Drivers Needed
Hi Everyone, Does anyone have a copy of the GPS Drivers for Windows for this device? Per these instructions: https://www.verizon.com/support/knowledge-base-211967/ I am stuck on step 6. This is the link to download the GPS Drivers: http://production.730.verizon.mifiupdates.com/Windows/730Win.zip But I get "Access Denied"…
unavailable device
so, recently, the screen on my apple watch stopped working after it shattered from falling from the counter. at present i really need to be able to verify something via text, but i just don't have the time or money to get it fixed. what can i do to confirm the verification untill i can somehow get around to getting my…
Orbic Speed Jetpack No service and slash through 4G/5G
We have two Orbic Speed Jetpacks from Verizon, one purchased in May and the other in August of 2023. We have unlimited plans on both. We use the first one for home internet, computers and TV mostly. No problems with this one. The second one is strictly used for my husband working from home, no other devices are connected…
Inseego M2100 and Verizon ASK-RTL108 Wireless 5G LTE Home Router Hotspot
Hello, I need some information about Two Verizon products, first is the Inseego M2100 hotspot. I already activated it with a Verizon Sim card and it is unlimited I've been using it for about 3 weeks now it works Great. Next is the Verizon ASK-RTL108 Wireless 5G LTE Home Router Hotspot. My first question is can I take my…
Register a signal booster
Hi. I need to register my signal booster with you according to the manual.
Damaged Phone
How can I file a formal complaint over being charged for a damage phone when Verizon was the one that wanted to replace the phone. Let me give a bit more detail here. A few months ago my husband was having major issues with his phone dropping signal and phone calls and what not. When he called Verizon, their first response…
Orbic 5G R500L5 Service on Reboot
I recently purchased an Orbic 5g R500L5 Hotspot. Every time the device is rebooted, the cell status bar says "no service." The only way to resolve is to remove the battery for a few seconds, and re-insert. Very frustrating. Current SW Version: ORB500L_V2.0.3.9_BVZRT HW Version: V1.2
How to delete texts between Gizmo buddies
My sons have Gizmo watches. I know how to use the Gizmo Hub app on my phone to delete text messages between my app and their watches, but there does not appear to be a way to delete text messages between Gizmo watch users. These texts just accumulate - leading to alert messages on their watches that the "Message memory is…
Delete old messages on Gizmo Watch 2
My daughter has a Gizmo Watch 2. Our neighbor's daughter has a Gizmo Watch 2. The two girls exchange text and voice messages all the time. My daughter received a messages tonight that her memory was full and she could not receive any new messages. For the life of me I can figure out how to delete old texts and voice…
Gizmo watch
Can you add a number to the Gizmo watch that is just for calling but that would not download the Gizmo app? Like a landline, friend with no app access, etc.
Samsung Tab E 32 GB
I need to factory reset this Samsung tablet but can't figure it out on my own. I've looked at both Samsung and Verizon's websites but keep getting the message "this page cannot be found." Can someone out there help??
Gizmohub
My husband's phone reset several of his apps the other day, including Gizmohub. We have not figured out how to sign him back in. He had tried uninstalling and reinstalling it. I have tried taking him off as guardian and putting him back on, but it still doesn't seem to be helping. I feel like we are missing something…
Adding Apple Watch Ultra - Fees
Verizon fees are out of control. I already pay for the Unlimited Play More plan and I expected that adding a new Apple Watch Ultra would be $10 as advertised. It's actually $18.05. The surcharges for the Apple Watch are over $7 per mo PLUS gov taxes and fees. AND Verizon still wants more than $35 to process this shared…
Orbic Hotspot Use
Verizon Wireless Orbic Speed 4g LTE Hotspot device & data plan seems OK ..... purchased & activation at Verizon store. Upgraded from older Jetpack account ... seamlessly. Seems weird that the device does not have a purchase receipt because the store printer was busted, ..... & the competent Verizon staff never sent a proof…
What's my network security key
Apple Watch Service
My husband has not been using his Apple Watch. I’m wondering if I deactivate the service on it and he decides to want it again at a later date if there would be any fees to reactivate it?
Apple Watch + Cellular
Even though I am paying for it, my watch does not have cellular. I have updated all software and chatted for 2 HOURS with an agent who did absolutely nothing to help. When I check the cellular settings on watch, it says "activating" but it never does. So frustrating, any suggestions? TY!!
Disable 5G? 5G one bar is killing me.
I have a Galaxy S20 Ultra. At work there must have been a 5G dish installed somewhere. My phone is switching to a ONE BAR OR TWO BAR 5G signal vs a full 5 bars of 4G I have from our Verizon signal booster at work just 100ft away from me. My phone may as well be on a 28k modem from 1994. This is infuriating. My coworker has…
Verizon Software Upgrade Assistant for QUANTA
I need to do an OFFLINE Android update to a Quanta QTASUN1 (Verizon Ellipsis 8 HD) tablet that somebody gave me. It must have been a freebie because he never opened it. It would not turn on so I ordered a new battery from Amazon and replaced it. It powers up and works fine. But it is running Marshmallow (6.0). I want to…
Cannot get to form to register signal booster
Hello, I cannot get to the form to register signal booster. When I get to the "Consumer Signal Booster" page and click Register (https://www.verizonwireless.com/content/wcms/overlays/register-signal-booster.html), I get taken to my Verizon dashboard with no indication as to where to register my booster. I have tried from…