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SOS SERVICE ONLY
Unfortunately, I along with multiple neighbors, have experienced over 10 hours without cell service from Verizon. We live in the #OklahomaCity metro area between Portland and Meridian and 23rd and 36th. A handful of us have been too the Verizon location on 63rd and MacArthur but have not been able to receive resolution.…
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NO SIGNAL NO HELP
Why give a customer no options but to leave Verizon. Bought best phone and plan while traveling USA. Home now 8 months. No signal. Opened a ticket. Closed next day. Called and called and called. Only help is to buy extender for 25 dollars a month. Got a sneaky salesman to get me to trade my 900 dollar phone for 800 dollar…
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iPhone SOS Mode
I live in Elmhurst (Queens), NY and my iPhone 12 Pro keeps dipping into SOS mode for hours at a time. This has never been a problem before. I went to the local Verizon store and they put in a physical SIM card, however it did not help. A customer service rep from Verizon also tried to fiddle with my network settings…
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Keeps going to SOS
My phone and the rest of my families phones keep going to SOS. We are very frustrated with the poor service. We have had Verizon for many years but are considering changing service because it’s so bad.
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Poor Coverage
How can I request help in improving our cell coverage in my neighborhood? I live in a town home area with 190+ units and multiple neighbors have complained about poor coverage with no resolution. I miss calls and have calls dropped in my house on a constant basis. Thank you!
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Calling canada
Does my plan include calls to canada
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Network Coverage
A little rain and no signal. Can't call. Can't browse. Any solution? Using S23 Ultra in a city that is not a rural area.
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Service
I am in Chico, California. I want to know why I have to go outside to send texts. I want to know why I have one or no bars in my house. I am not in the fringe of Chico so what the heck is going on. If something doesn't change by the end of year, good-bye Verizon. I have been with Verizon for many years and I am tired of…
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Compliment an Employee
I want to compliment an employee! I couldn't find the forum. Could you please share more information on this?
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Coverage at 14401 industrial park road
We have been having issues in getting service in building in this area this week. we normally have no issues, Getting service inside buildings is the one and only reason i have Verizon
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Cell Towers Please
We have really bad Verizon phone service in the Foothills of Tucson, AZ. What can we do to get better service in this area? We have friends all over this area of Tucson who have the same problem. One bar is not acceptable. We like Verizon but we are spending too much money for poor service. Please Verizon do something to…
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Degraded Signal in Rural Area - Unable to get Verizon help
Hello, I am trying to get an issue resolved with no success. I have reached out to the Verizon support team 7 different times concerning degraded service in a rural area that Verizon has advised as being the only cell service available. Neither TMobile or ATT work in this area. The location has a number of farms and horse…
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Keeps going to SOS
my phone keeps going to SOS like all the time even when others are good with their service. I can’t make calls texts anything! It’s frustrating that the phone only works on Wi-Fi. What is the fix?
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Returned phone not credited, now in debt collection
I returned an iPhone 14 Pro and Watch Series 7 within the return window, in person, at the Verizon cellular store at 10950 Lee Hwy, Fairfax, VA 22030. Verizon now claims that I owe them money because the returned devices do not show up in their system. I've made extraordinary efforts to resolve this issue with the store,…
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Connectivity
On Oct 18th I opened a support request with the following: Our mobile service has deteriorated dramatically over the last 6 to 8 months. Within our home calls are dropped, people cant hear us - emails are not getting sent. I almost called an ambulance for my husband two days ago when he called me from our home and I…
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Trade-In
My husband and I went to a Verizon store and were told that with our trade-ins, we'd be paying $10 each to upgrade our phones, spread out over 36 months. Our bills were $120. Now we're receiving a $184 bill every month and every time we call a customer service rep, we're told the people at store "must have made a mistake"…
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Phone Number Did Not Port
This has quite frankly been the most frustrating 24 hours of my life. Switching to Verizon was suppose to make things easier but I guess here were are. I bought a new phone and set up a new contract with Verizon yesterday. I made the purchase online. I go to the store to pick it up thinking they will get me set up there.…
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Smart family not showing locations
My kids locations have not been updated since yesterday morning - except for my location. It just blanks out no matter what I do & a message pops up “ something went wrong please try again “. Paying for a service that doesn’t work half the time.
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iPhone 11 keeps going into SOS mode
My sons iphone 11 keeps going into SOS mode and even after restart wont come out of it. How do I fix this?
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I need to disable 5g on my S21 on demand
My 5g service is terrible. I live in a rural area near a small town and my phone is constantly in 5g with one bar which doesn't work until it finally fails over to the 4g network and everything is fine. I have attempted to contact customer support twice with this issue and on the second call was escalated to technical…
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Returned phone not credited to my account
I was trying to look at a price a while back on a playstation 5 i clicked to continue the purchase but instead of asking for any other payment options it just automatically charged to my next bill , as soon as it was delivered i immediately returned it, the ps5 says it was delivered back to the store but i still have not…
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Service Issues in Kentucky
Verizon service in Lexington, Kentucky - especially around the Hamburg area - is absolutely terrible. I'm debating switching providers. I pay A LOT of money to Verizon and when I'm in Lexington the speeds are worse than 24Kbps days of dial up Internet.
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How do I get refund if I close my prepaid account
I have one prepaid line with Verizon now. I have $115 in my account, which is good for three months. I am trying to port the number to Visible. I wonder if I will get a refund for the remaining credit on my account if I port the number out today. If no refund will be issued, I might have to wait 3 months before switching.
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fraud
Dear Sir/Mam , I recently had to get a new phone because mine which I have had with little trouble before suddenly would not get service and/or got service off and on. I brought it in to the local Verizon store and they gave me a new chip and did some 'adjusting' of the setttings.. I returned to the store soon afterwards…
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Your Verizon wife is not working I cannot connect for the past three
Your WiFi version box is horrible. I wish I could get a refund. now it won’t let me log into to the WiFi account
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Dead Area, Dropped calls, Poor Reception 80023, 80022
The cell service in this area has continued to decline as the growth and sprawl seems to have overtaken the capacity of the cellular resources. We have a dense, suburban population with heavy retail, entertainment, medical and commercial businesses attracting thousands of visitors each day. There is more growth coming…
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Why is it that I get billed for data overages when I'm using free wi-fi?
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Didn't receive credit for my trade in
Long story short since my first one didn't post. Traded in a phone that still looked brand new for a $1000 trade in credit on my new phone. I got on the account to see how much I still owe on my phone several months later (my husband takes care of the phone bill) and saw I never received any credit. Have talked to the…
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Urgent: Prolonged Internet Outage Due to Disconnected Verizon Fios Wire
I am writing to express our deep dissatisfaction with the ongoing internet outage affecting our entire block for the past two days. Despite our repeated attempts to seek assistance from Verizon Fios, the resolution has been continually delayed with claims of engineers working on the issue. It has come to light that a…
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no cell service in/around home
Hello, I have no service in or around my home/neighborhood. When I'm home, it's not a problem because I can use wifi but when I have no power or my internet service goes down, I'm not able to use my phone for calls, internet, text, anything.