Mobile Network (Archive)
Trade in value not being applied
I'm simply confused about where the money went. I received a 900 dollar trade in from my previous device. This one was 1200, I still somehow owe over 800 dollars.
Bad cell service
I live in Morristown and we need a tour I can’t use my phone cause there is no service Verizon u are supposed to be the best anything I do is slow even my hot spot fix this
5G Home Internet Gateway drops connections every night on IP lease renew
I have 5G Home internet with the 5G Home Internet Gateway. Every night at the same time, all connections are dropped when the modem renews its IP lease (I have correlated nightly disconnects with entries from the logs that always start with Dec 28, 202004:11:1710.0.0.1: [LED_SM] Receive external event 7004(Failed Event) in…
Calls dropping
I have grate service everywhere I go but when I’m home only 1 bar and calls dropping , holland Ohio 43528 please fix
International plan
Hello, Yesterday, Dec 10 2023, I found out that I am paying for international plan since 03/25/2022 - I asked for this plan of 2 weeks and Verizon agent assured me that plan will be discontinued after of 2 weeks of usage, means on May 9th and I want my money back from May 9th 2022. It shows that I never were using this…
Phone keeps switching to SOS
A few days ago we ported my son’s phone number to our account. A service representative made a colossal mistake and used my number (the account holder) as the temporary number and ported my son’s number over it. My service switched to SOS. This was after two hours on the phone. I went to a Verizon store and after another…
Verizon trade in credit
Sigh. Where do I begin. On 2/13 I decided that I wanted to upgrade my 11 pro max for a 12 pro max. My 11 pro max was purchased with Verizon back in 2019 as part of a new customer, trade in your old device promo. Back then, everything went flawlessly. I received my credits, got my new phone, etc. Now on 2/13, I placed my…
Promotion
I called Verizon Oct 17 asking when the 1000 promo was going to end because I wanted to get my trade in my grandsons iPhone 13’pro max I was told it’s expiring tomorrow after much conversation with rep there was nothing I could do but order and not be able to give to my grandson on Christmas Day. She said the promo had…
5G Start
What is the "5G Start" charge on my bill?
TravelPass not working
My TravelPass was enabled on 12/2. Worked perfectly. Pre-paid plan auto-renewed 12/11. Travelpass stopped working. Roaming is on. $40 pre-loaded to account. It literally stopped working for no reason. The global support line won't connect me to a human and hangs up and says no one is available. Online chat connected me to…
Service is no longer what what it used to be!
When I go to more populated cities my service slows down tremendously. I wouldn’t complain if it was always like this but I used to have great service in these same cities. I thought it might have been my older iPhone but my family has the newer versions and they are struggling as well. I hope they fix this quickly because…
Verizon ad for iPhone 15 Pro
Verizon's new iPhone 15 Pro ad is misleading. The narrator says, "Trade in any iPhone, any condition, for a new iPhone 15 Pro on us. Only on Verizon." And the accompanying text in very large print says pretty much the same thing. So, I tried to get the deal, but no dice. Apparently, the deal doesn't apply to me because I'm…
Service Issues - No 5G or 4G LTE in ZIP 20876
Been experiencing issues with service all day. Phone cannot get a signal better than 1x and is even struggling to get that. No real weather issues, never been a problem before. Others are experiencing the same issue in my office. Any idea what might be going on? ZIP Code is 20876.
27606 poor service in Raleigh, NC
Verizon coverage in 27606 zip code is terrible inside and outside of my home. The only way for me to make calls is to use my internet service. When workmen or guests come to my home, they are unable to make calls as well. The coverage map says I should have good service, but I can only get one bar no matter where I am…
Stuck in SOS mode
For the last 6 weeks or so, coverage in my area has gotten terrible. I understand towers were being updated and were supposed to be completed by June 1. But, that’s not happened and it’s gotten worse. I’ve even gotten a new phone sent to me (under warranty), and gotten new SIM and eSIM cards. But, it’s the same issue. All…
Call interrupted
When I am on the phone with a certain person all of the sudden the call will disconnect and it will say, "Welcome to Verizon Wireless. We're sorry, the number you have dialed has calling restrictions that prevented the completion of your call." It happens quite often every time we are on the phone. Why would this be…
Poor coverage at home
How do I report poor service/coverage at my home address? I used to have T-Mobile and never had a problem with coverage at my house. now, even if I’m using Wi-Fi calling people still can’t hear me.
weak or no mobile signal
Is there setting in the Orbic (RC2200L) flip phone to get better reception in my home area that has weak or no reception?
New Iphone activation overseas
I am currently using my iphone 14 pro overseas and it uses esim. I just ordered the 15 pro max. I was told that new phones can only be activated in the US on a verizon network. Since both phones use E-sim, am I able to transfer the Esim from my 14 pro over to my new 15 pro max so i can use my 15 pro max overseas. I will…
Dropped calls Starlink
Anyone experiencing dropped call with Starlink? We have virtually no Verizon cell service at the house, so have to rely on the internet. Our calls are dropping at a scary rate ...we cannot complete any in or outbound calls without at least a couple of drops. Looking for a solution. I have tried:…
Dead Zone
There are multiple dead zones in Twinsburg OH (44087) and within Solon OH. I'm unable to make or receive calls at my house.
Billing error
My wife paid our bill to an account number we had in the past, upon realizing the mistake we contacted verizon and placed a ticket. we received an email stating the issue was resolved and the correct account was funded the payment. After a couple days our account was shut off and i cannot reach anyone until my account is…
Apple Watch in stores
Do they no longer sell Apple Watch’s at Verizon stores?
Why is there no cell phone internet in one small area in my town?
When I am in the vicinity of my granddaughter's school my cell phone is not getting an internet connection. This is a recent development because just two weeks ago it was working fine. I tried to find out how to turn off 5g in the hope that maybe I would get a 4g signal but that didn't work. I have a new Samsung S23 Ultra…
2 return labels with different addresses
I received 2 return labels...one is for 4801 Mercantile Dr. BLDG 17, Fort Worth, TX...the 2nd label is for 2777 E Long Ave. Suite 11, Fort Worth, TX. Which one is correct to use?
Texting internationally
If I'm traveling internationally with a Travel Pass with unlimited texts and I send a text to someone in the US, what does it cost the person to reply to my text?
Return Nightmare
I ordered a new phone though My Verizon on the Verizon website. Before I even received the phone I decided that I would have preferred a different model. When the phone arrived 4 days later I proceeded to determine the process for returning it. I went to My Verizon and clicked on My Orders. Surprisingly there was nothing…
Switched to Verizon, both our new android phones only receive some texts and no calls, mainly from androids, ported last week
Switched to Verizon from ATT, bought 2 new Samsung 23+, ported our numbers last Tuesday, and moved all our info over to the new phones. Both of us only receive some texts, no 2 factor authentication texts, and they seem to come from only friends with androids. SIM cards seem to be working. We reset our old phones to trade…
Feeling lost- Month 5 of Verizon refusing to give us agreed upon credit for phones we traded in!
We've actually had multiple issues with Verizon, including it taking almost 6 hours to port our lines over when we signed up (during which time we were all stuck in the local store). There were honestly so many red flags that I really wish we'd paid attention to. However, I'll stick to the most serious issue we're trying…
Dropping off a trade from an online order at a store
Why do you offer the option of dropping off a trade in phone at a corporate store if when you get there the store will only print out a shipping label and send you on your way to a UPS store? The email states the store as the 'drop off location'. The store then says, yes, that is really misleading, and then they try to…