Mobile Network (Archive)
Verizon Store
I returned an iPhone 14 Pro Max within the return window, in person, at the Verizon cellular store in Sunrise, Florida in March of 2023. Verizon now claims that I owe them money because the returned devices do not show up in their system. I've made extraordinary efforts to resolve this issue with the store, but they have…
Leaving Verizon after 20 years
Hello, my partner has his own plan with 3 lines, and all 3 phones are gets aged, but Verizon seems to provide no loyalty to their customers. I'm switching to AT&T because I'm basically getting a flagship phone for free, for switching. Verizon runs the same deal for new customers, but not existing? I will be assisting my…
Losing device promotion
I traded in three phones on my account during a device promo for iPhone 13s. At that time, the lines were on the Start Unlimited plan. Last month I was charged $10 extra for each of those lines. When I asked, I was told the plans don’t exist anymore and to change the plan or continue to be charged. I moved to the unlimited…
4G LTE overriding 5G UW signal - How do I resolve?
I live in an area where one of the towers was just upgraded to 5G UW. The problem is that there is another tower that is almost the same distance away and only 25-30 degrees off in direction that hasn’t been upgraded. I have a Weboost and pointed it to the 5G tower, but I suspect it’s receiving a strong enough signal from…
Returned phone not taken off my bill.
I have been dealing with returning a phone for the past 6 weeks. It has been received and due to Verizon’s failure they didn’t create a ticket until over a week after it had gotten there and I had spoken to reps almost every other day. Now my phone line is automatically being turned off everyday and it is not only an…
Does Verizon 4G LTE Network Extender support LTE-M?
I recently bought a GPS dog collar that claims to be compatible with Verizon's 4G LTE network, hoping it would connect to my Verizon Network Extender, but the device does not connect. Upon further inspection, the device uses LTE-M specifically. I haven't been able to find detailed technical specifications that would tell…
Poor Network/Poor Coverage
Hi everyone. I have seen a lot of posts here about reporting poor network coverage to Verizon. I have a business line through my employer and they pay for the line. I reported my issues to Verizon and they suggested I switch to an e-sim card. Since I had my iphone 13 for over a year and was eligible for an upgrade, I…
How Do I File a Formal Complaint?
100% considering leaving Verizon after being a loyal customer for a decade due to my recent experience trying to purchase a new phone and add another line (aka bringing them business and spending more money!) Black Friday had a great deal for an iPhone 14 Pro Max with the most expensive Unlimited Plan - my husband was…
SOS 1phone 14 pro max
My phone is not working it keeps switching from sos at the top to service and now I can’t recieve calls or make calls or send text messages
Cell phone coverage
My family has been a Verizon customer for probably 10 years or more. Cell phone service inside our home has never been good but in past was always able to go to certain areas of house and make and receive calls. Within last years I was able to switch my cell phones to WiFi calling and that fixed my in house calls . Up…
How can you get accountablility?
Every time I turn around you change the plan name, pricing, promises. In my last call with customer service I'm told that I could get a discount because I teach at the community college, but your system doesn't allow verification. Your service is spotty. Your customer service people are put in a bad place and it's…
No Internet
There is an area at least 8-10 square miles in size in Lafayette, Louisiana with literally ZERO Verizon internet. That area has been gradually expanding for years. The irony is, it is lately expanding to the point the Verizon’s brand new store is close to no longer being covered. All of the surrounding much much much much…
American Samoa - International Travel Pass?
I am traveling to American Samoa this summer. The tour guide I spoke with mentioned that cell reception is poor. I am trying to figure out whether I can get a travel pass and if the travel pass would even work. There is a travel pass for Samoa. But Samoa and American Samoa are different territories. Samoa is a country and…
Number Port
Im looking to have my number ported out of Verizon and you guys are refusing to allow the number to be ported out * Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee. By refusing to allow the number to be put…
Teacher Discount
After what felt like a million steps, I finally got the teacher discount for one month. Now they removed it with no explanation and are making me start the multistep verification process all over again. What kind of torture is this? Am I supposed to spend hours each month begging for you to honor my teacher discount…
Can't transfer existing account to Amazon purchased Verizon SiM
Hey there. I've been trying to activate a new SiM I purchased through Amazon, a 5G microSiM for a Samsung Galaxy S8. This is an attempt to upgrade from a Galaxy Core Prime (SMG360V) I've been using for a long, long time now. The issue is that even when using the SiM's number and the S8's IMEI, trying to activate and…
The 36 months trade in
I visited a Verizon store a year ago to exchange my Pixel 6 Pro for the 7 Pro model. At the time, I was informed that I would receive a $700 credit towards my monthly bill. However, I was never informed that this credit would be spread out over a period of 36 months. I only discovered this today when I attempted to upgrade…
Using Internatl SIM, temp switch back just for 2-factor auth code?
Hello, I am traveling and have switched to an Internatl SIM, but need to access a 2-factor code at my regular Verizon SIM phone number. Can I simply switch my SIM back to my original, engage data roaming to invoke Verizon TravelPass (single-day billing) , get my needed auth code, then switch back to internatl SIM without…
Bad signal
I live in nm, 88316 zip code and in the last eight months, around, the service/signal is terrible, I have 1 bar or signal is in roaming, called tech service supposedly worked on issues 3 times, no solution, don't get calls, voice messages come weeks later, unacceptable service for an unlimited plan, I guess I'll look for…
issues after porting to new carrier
* I have ported my number from Verizon to a new carrier. The port went through and my phone has the new provider as network. I have the new sim card in my phone and I can send and receive texts on the phone and connect to the other carriers mobile data but I cannot make or receive calls. if someone calls me it goes…
Hold times
I called in to the dedicated Disconnect Service line number given to me at the store to disconnect a line I am no longer using. I have been on hold for almost 2 hours. I find it hard to believe that many people are disconnecting their service on a Saturday afternoon. Although with the level of customer service I have…
Why is it so hard to cancel service with Verizon?
I want to cancel all ties with Verizon. After years of service, my bill is outrageous at ~$400/mth for only 2 lines! Why? I quit!
THE NUMBER YOU ARE CALLING HAS CALLING RESTRICTIONS THAT HAVE PREVENTED THE COMPLETION OF YOUR CALL
I can get all incoming calls and can send and receive text messages but i cannot make any outgoing calls. Any ideas??
Billing
How do I file a formal complaint?
Network disruptions for days - Hollywood FL
This message has been up for days on the check network status page. Chat and calling into VZW support are useless. The agents have no idea there is a problem here even when I tell them. They will spend all day trying to troubleshoot your phone when the problem is the network. Signal this entire week has been in and out and…
Customer service
Hello to all. My experience with Verizon has been anything but tragic. I first signed up in August, to get there Sunday football ticket. Little did I know it'd be 4 months later that I'm still dealing with the problems at hand. I will state my aggravation to say. I was told that I could get the Sunday ticket with the…
How to file a formal complaint
How do I contact corporate customer service (Verizon wireless for business) and actually talk to a human? I am very frustrated and angry after spending hours (literally) on hold, disconnected, on hold again...
Verizon won’t honor signed contract promotion
I’ve tried to get in touch with customer service multiple times. I traded in my phone, handed them it, turned find my phone off and got a brand new iPhone. I signed a contract saying how much I would be charged per month minus the promotion discount, 16 payments later it still has not showed up on my account, I upgraded my…
poor reception
service is almost non existent NOW. Recent new homes may be an issue, but, we have all complained to no avail. I am afraid that we are forced to change service- along with at least two of our neighbors. Why cant you install a new tower or more equipment to handle the overloaded circuits? George Penick
After iphone 13 update, two authintication wont turn off
If verizon doesnt fix the two authintication ability to turn off, I will be leaving. The update forces me to use two authintication to my phone to even access website. That is a joke. What if my phone is broke? There is a place in security to disable or enable but it doesnt work if you push disable. I even used the…