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5g service
I have an iPhone 13 and pay for 5g. I have checked the coverage map and I’m in an area that shows 5g ultra wide and and 4g 5g. But my phone always shows like 2-3 bars lte. I have check my data and it shows 5g auto. So what the heck am I paying for? I
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Poor Coverage at my Home
My home in Long Beach California 90803 has had terrible signal for the 1.5 years I have lived here. the cover map show it should have good coverage. anything I can to to get it improved.
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Dropped calls on iPhone 14 at home w wifi calling turned off
Cooper point Road at 43rd street
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Do you have a retention department I may speak with?
Customer retention attention needed. I have been a loyal customer for years but the plan I have had for many of those years is no longer supported and I'm stuck paying way more than I want. I'd like to see if there are other options before going with another carrier for my mobile phone plan needs.
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Texting, delivered status
* When a text sent goes to delivery and your calls go to voicemail, does this still mean the recipient is receiving your texts?
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spotty service in my house
I’ve been in my home for 3 years now. but over the last 6 months - 1 year I’ve been having issues with not having service to make phone calls. I can make calls on facetime with no problem (wifi), but when I try to make phone calls the service goes out, people cannot hear me, and the calls drop. I’ve had to call 911 and…
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Deals 2023 - New iPhone 15 Pro Max promotion sale
I am Verizon customer since 2019( Fios ). Verizon wireless customer since 2021. When I join Verizon Mobile with 2(Two) lines they provide me 2 gift card- $500 worth of $1000 total. In website they promote Trade in and save $830, which they will provide in 36weeks. 2023 - November I purchase iPhone with both Gift - card.…
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Missing Phone Numbers On Bill
I have a quick question regarding phone numbers on my Verizon bill. I can see the text messages I've sent or received, and the phone number associated with that, but if it's a video or image, the line where the phone number should be is blank. I can see my own number, the date/time sent, whether it was sent/received, but…
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Missing Trade Credits
Hey Verizon, How do I get a hold of a Verizon representative that’s not an entry-level customer service rep? I traded in a phone almost a year ago and still have not seen any credits on my account. For the past almost full year I have gone back-and-forth with multiple agents at least one per month, sometimes from Mexico,…
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International Monthly Plan
Is the International Monthly Plan available on a prepaid phone? I am traveling shortly to 7 different countries in Europe and need to maintain connection.
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Lack of Mobile Data when connected LTE or 5G- way far away tower
I left a support ticket in today, then dug into the details. Recently rejoined Verizon for the entire family, only to find at our home in heavily populated Newton MA that whilst we get signal bouncing between 5g and LTE 1-3 bars, no data is available. T-mobile was outstanding in our village. Neighbors likewise complain of…
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Traveling to China
Hello, I am traveling to China soon. Will I be able to use data or WIFI to send and receive US calls/texts?
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Why Isn't the Contact Group I created Available When I Go to Send a Text?
I have searched and searched for a solution for this issue. I can create a group in my Contacts (on my Samsung Galaxy S23 phone). But when I go to send a text using Message+, if I type in the name of my group, it is simply not found. I truly hope there is a way to save a group of people from my contacts and be able to send…
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Is a warranty replacement subject to tax?
As the title says, is a warranty replacement subject to tax?
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Service
We've all heard the story about how you can boil a frog by putting them in comfortable water and then just turning the up the heat, because they'll never notice and jump out of the pot. It isn't true for frogs, actually; but apparently it is true for Verizon customers. My house is in the middle of a bad service zone, on a…
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Travel to multiple countries in a month
We have travel pass setup on both our phones and I know there is a per-day or monthly rate. My question is, if you travel to multiple locations which have the same rates, does a single monthly rate cover both countries? I.e. country A and B are both $100/mo or $10/day. If one is in A the first half of the month and B the…
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International texting
When texting from Italy to the US do you enter +1 as you do for a phone call? Also, if I receive a text from the US can I reply directly or do I need to open a new thread and dial +1 before the number? I'm new to international calling. Thank you.
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Multiple Bars of 5G but no service - Verizon 5G Service is Awful
My family and I continue to be in populated areas with strong 5G signals (3-5 bars) but get absolutely no service. So tired of this and ready to move to T-Mobile unless someone can address this issue and tell me how to get our phones to work. Its 2023 with cell towers everywhere in my town.... how can this still be an…
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Verizon driver
Who can I speak with to file a complaint against an extremely reckless Verizon driver. This occurred today around 4:15pm in Norwood, NJ. The license plate number of the truck is NJ XT-539P. He almost hit three cars on the road, was tailgating, speeding and driving recklessly.
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Wireless Coverage?
How can you Report Poor Wireless Coverage for an Area? I have had a Verizon Cell Phone for many Years and where I once has some Coverage now since the LTE Upgrade Happened I now Have Much Less! It is in a Remote area in Barton Township Michigan. Prior to the LTE Upgrade I could send a Text at a few locations on my Vacant…
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Terrible and ineffective technical support
I have been a customer for 14+ years. I have never been so disappointed in a customer service experience in my entire life. I am utterly appalled at the level of customer service I have received from the technical service department. My service suddenly stopped working on 10/23/23, I called the customer service line and…
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5G Service since mmwave/UWB deployment
Been having severely slow data speeds like 0.1-0.6mbps download since the mmwave/ultraworstband deployment. Have tried everything with support and still have terrible speeds and the network department just keeps closing the ticket with a generic "your network ticket is closed"…
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Advertisement
I placed a order with Verizon on 08/23 where my bill was going to be lowered. The next billing cycle comes and goes and my bill is unchanged. I reach out and I am told that it is just a timing issue and rest assured that it will be resolved the following month. I wait for the next bill and guess what still no change in my…
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Dead zone for 5835 Washington Ave, Export, PA 15632
Hello and good day, I would like to report a dead zone for a frequently travelled location. While it is a small town there is always a lot of traffic in this business district. Calls and data access are not possible in this location. 5835 Washington Ave, Export, PA 15632
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Avoiding Travel Pass in Airplane Mode While Using E-SIM Samsung S21
I am planning to use an E-SIM for data on an upcoming trip and use my Verizon SIM in Airplane Mode on wifi to check texts and make calls. I have a Samsung S21 that only allows you to pick either the Verizon or E-SIM for all calls/texts and data, no splitting. The problem is I need to turn on the Verizon SIM to make a call…
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what department can I write a letter to in order to learn the status of building cell towers in the area I live?
There are thousands of people in the area I live and more coming every day but I cant seem to get anyone, including my local county commisioners (who claim ignorance) to tell me about why another cell tower hasn't already been added to this area in decades. Please tell me which department at Verizon where I can send a…
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No 4G LTE Service in Beech Mtn. NC
Will be moving to Beech Mtn. NC this summer and am very disappointed that Verizon reception is spotty at best and NO LTE signal anywhere on the mountain. Apparently Verizon partners with Carolina West Wireless in this area which only offers 3G reception. My wife has CWW and although she is limited to 3G, her reception is…
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Disconnected phone??
My fiance can not make out going calls or receive or send text messages, but he can communicate through his messenger app... Is his phone possibly disconnected? When you call his number it goes right to voicemail
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Cruise Ship In Port
I’ll be going on a cruise next week. I’m getting the cruise plan to cover the days at sea and the international plan for days in port. However, I’m planning on spending one of the port days on the ship. If the ship is docked in port, then will the international plan work while on the ship? Or will being physically on the…
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International Travel Plan
If I add the international travel plan to my phone for a month long trip, I know people in the US can call us as a US number and we can call back to the US, too. However, can we call local numbers (to where we are traveling)? For example, if I am going to Japan and need to call a Japanese number, is that included in the…