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SOS
My phone has no internet connection and keeps going into SOS mode. Help
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Cellular Coverage Noticeably Worse in NC
In the last month or so I've noticed a sharp decline in network performance. The worse is when I connect to Bluetooth in the car. It's like my entire phone signal just drops for several minutes. I'm in Charlotte, NC area code 28202 and I have an iPhone 14 Pro running the latest iOS so this should absolutely not be an issue.
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How Do I File a Complaint against a Local Store Manager
Hello - I had a terrible, condescending experience with a Manager at local Verizon store. Such a poor experience that I will never set foot in that store again and will likely no longer seek any services with Verizon. How do I go about sharing this experience with someone at Verizon who actually cares?
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International calling and texting doesn't work
I've had several techs at Verizon try to find out why international calling and texting doesn't work. Verizon billed me for this and the feature doesn't work for Ghana W Africa. I have spent hours with tech 2 and I cannot text or call Ghana. The features in this memo here are not in my phone Samsung SM-A42 5G
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Wifi Calling and 4G Network Extender
The tech line just told me that Wifi Calling does the same thing as the 4G Network Extender. Can anyone tell me which has a longer range? I am wondering because I want to be able to make calls when I walk out of my house, where the Wi-Fi router is. Thanks!
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why did bill increase
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Phone service seriously degraded over last few month
Our phone service with Verizon has seriously degrade over the last few months. We live in southwest Montana 59721 zip code and have gone from multiple bars to 0-2 bars. Calls frequently go to voice mail without phone ringing, have to try multiple times to make outgoing calls, frequently have no bars, no service. I have…
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Even with a newly purchased booster, why is cellular coverage so poor in Southern Maine?
LTE network system in Southern Maine, why is coverage so poor in 2023? Shouldn't coverage get better over time, not worse? I had better cell operations a decade ago.
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Travel in Europe
My Iphone 11 will be traveling to Paris and Belgium soon. I expect to be in WIFI areas most of the time but dont want to incurr data/ cellular charges . If I switch to airplane mode the entire time I am there, will that prevent me from connecting to the local networks but still allow calls/texts/emails when I am in WIFI…
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Recent weak signal, dropped calls
Our neighborhood in pleasant view and north ogden, Utah is all experiencing weak signals and dropped calls ever day. One bar or less is the norm now. 5 years ago we use to have 3 to 4 bars constantly. It's not my phone; which has a new battery and is functioning normal. My wife just got a newer iPhone and actually her…
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Trade In Issue
We are five (5) people on a family plan that signed up for Verizon which had a promotion of $1,000 trade in for each phone. We sent our trade in phones immediately within 30 days using the UPS return label that was sent by Verizon. We have confirmation and proof from UPS that all five phones were delivered to Verizon…
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phone showing LTE instead of 5G
According to the Verizon coverage map, I live in an area that has nationwide 5g. However on my 12 pro max it shows LTE. Is there some setting or something I need to do to get on the 5G?
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Cellular service issue
I bought my daughter an Apple watch in February. It worked fine for a couple of months. In April, she told me she couldn't make phone calls. Everything else works fine except the cellular. Since April, I have been on with customer service troubleshooting the issue. I work with tier 1 tech support, and then they move to…
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SOS Mode Issue
As of yesterday at 5pm EST, mine and my husband’s iPhones keep entering SOS mode, dropping calls “Call Failed”, can’t answer incoming calls or they go straight to voicemail. I’m not happy Verizon and I am looking for an immediate resolution, not a bandaid.
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Sales rep mistakenly signed me up for Disney+ and some other things
I had a rep come out to my home the other day signed me up for internet and the Simplisafe security kit, Turns out he lied and signed me up for Disney+ and som other things. Talking with Verizon now to try and sort it out.
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Poor coverage
I have had a dead zone around the corner from my house for years, resulting in many dropped calls. I live in the Columbus OH metro in a well-populated inner-burb and the other carriers have excellent service. Is there any hope of coverage improving or should I switch carriers?
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Employment verification
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Data Remaining Text Message Different from MyVerizon
I received a text message saying that I have 10% of my data remaining for the month (verizon prepaid plan). However, the MyVerizon app says that I have 60% of my data remaining. Why is there a difference between these two numbers? It's unnecessarily stressful!
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How Do I go about verifying employment with an indirect agent
I was just curious as to how I go about verifying my employment with an indirect agent to get the sales maker discount.
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NFL Sunday Ticket run around
I am a new customer who joined with the hope and promise of getting the sunday ticket. I was promosed I would get an email by 9/7 to accept the promo and get started. I contected Versizon on 9/7 and was promised and email was imminent and to wait 48 hours. I did just that and then contact customer support for help again on…
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Cell service is bad and Home device not hooking up to internet
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Signal is always 2-3 bars and I'm always dropping calls
My Verizon signal is always 2-3 bars and I'm ALWAYS DROPPING CALLS! WHATS GOING ON?
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network range extender 11d hang up
Samsung range extender 2 hung up on 11d during boot up any suggestions? Thanks
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No Network
No Network Connection. My Phone Is not registering to a Network in need of some kind of support thanks
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Poor Coverage
We seem to always have had poor service within and around our house (both inside and outside) ever since my husband and I moved in 2020 (zip code 07834). We would consistently have about 3 bars on LTE, sometimes dropping down to 2 if we moved further away from the street and closer to the wooded part of our property, but…
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Intermittent and Poor Connection on Cell / Data / Text
We have been in the same location in Canandaigua, NY for many years and have not had a problem. For the last month or more we have had our cell signal dropping out to no connection or maybe 1 bar. I called the "help" line to report the problem, stated that it was effecting 2 phones and phones work fine just down the road.…
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No service at home: SOS
Our home does not have cell service. We live in a cove, and many people around us do not have cell service. Our phones say SOS. Driving down our road, calls are dropped. Many times when I get down the road where there is service, I have to turn my phone off and on in order to make a call out. Those that live higher…
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Poor coverage
This year I've noticed more and more spots where my coverage drops in the central Ohio area. I've always stayed with Verizon because when I travel for work they have the most reliable coverage but this year it just isn't the case. Now I'm the one that cannot connect without WiFi or while I'm driving the signal will…
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Horrible Service!
Almost 20 years of service from Verizon, and we are looking into switching to another provider. Our service is HORRIBLE lately. My husband is on call 24/7 and we can not afford to not receive calls or texts. This is happening more and more. I recently drove to a nearby town, a trip I have made hundreds of times and always…
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5 days without a phone because VZW/Asurion
On Saturday, April 8 my husband’s phone malfunctioned out of nowhere. He did not drop his phone in any water. He has not dropped his phone at all. He’s always really careful with his phone so Saturday we call Verizon’s customer, service team, or the technical team who states that we can go into a Verizon store on Sunday…