Mobile Network (Archive)
Randomly can no longer hear me
So here's an unusual one and I'm not sure if it's a Verizon issue in general, or something else? My friend and I both have Verizon (different accounts), and both have Samsung phones. Mine is a Note 21 Ultra, her's is like an S20+ or something along those lines. Every single day, multiple times the same thing occurs. While…
Customer service feedback
Dear Verizon, I just had a great call with your representative Julienne! She quickly and kindly resolved my bill payment issues. Explained how to do it, answered my questions, and was super patient. She is a super sweet person and fantastic customer service representative! 5-star service! I hope you can pass along this…
Rebate for home internet
I have been calling and fighting with customer service agent begging for a supervisor to call me or email me and get the runaround for 2-4 hours! They keep saying someone will call me but it’s been over a month and haven’t heard back. So I switch my home internet from AT&T because Verizon had a promotion for $35 monthly…
Travel Pass
How long does a 24 hour travel pass last? Every day I get a text message saying I have used more than 1 day in a 24 hour period. I am very confused. The first text said I have 8 days left the next day I got a text saying I have 6 days left. Every day it drops by 2 days but I thought they were 24 hour passes.
terrible service
I have complained and have seen many people in my area complain for several years about poor service between Cleveland avenue NW and Market Ave N in Canton Ohio, once you turn onto any of the streets between 15th st NW and 25th St NW you get 1 bar 5G and lose phone calls. I received a wifi extender back in 2020 to give me…
East Lansing signal quality degraded
I work frequently gig-apps. Grubhub, Doordash, Uber Eats, Uber, Lyft. I am consistently loosing signal entirely in certain areas of East Lansing. I am involved in a local group and I started a discussion about this because there are particular restaurants that we cannot deal with due to lack of signal. I am not the only…
Bad cell coverage
Dear Verizon Team, every time I pass the intersection of Cooper Lake Dr. and Atlanta Rd in Smyrna, GA, 30080 my internet connection is disrupted. The music or podcast stops or the conversation is disrupted. Since this is on the my out of my neighborhood it is pretty annoying. My wife is an AT&T customer and thinks I should…
NO Network signal or very weak
"YOUR PHONE CAN'T AUTOMATICALLY SWITCH TO A FASTER NETWORK IF IT'S AVAILABLE YOU'RE BETTER OFF IN LTE/CDMA or GLOBAL MODES FOR BETTER SIGNAL STRENGTH" I am currently having the same issues that many previous posts before have had.I have a Samsung Galaxy S22 Ultra. My phone system updated last week and my connection has…
Switching to Verizon
The exhausting saga of switching to Verizon… For several months I have been receiving cards in the mail from Verizon offering me $800 towards a phone of my choice if I switch to them. I did my research to see what phones I could get for free and what service plans I could get. It needed to be as good of a deal as the one I…
Roaming message when trying to make a call
I have an Iphone 11 through total by Verizon. When I go to make a phone call I get a message as follows: "you are roaming, to make a phone call purchase...." Please advise.
Verizon will lose a customer over their synchrony vise
Synchrony shows reward dollars earned but Verizon has $0 dollars earned. This is far from a new problem and it seems deception is at play. Both parties pretent they don't know this happens and just give you the run around.
Phones suspended
So my wife and I have been customers for 5 years now, we’ve kept our same phones for that long. Just recently we upgraded, she upgraded hers on the app no problem a few months ago and a few days ago we added my moms and upgraded my phone and got an iPad for my grandmother. They said they needed to prove it was me so I sent…
Trade in value
Hello I'm on the 5G Do more plan. I preordered the iphone 15 pro max already and setup my trade in for my 12 pro. It said I'd get $830 for it but I want to double check that my plan will get the full $830 does anyone know? I don't see it named anywhere though it was in the agreements iirc. Thanks! EDIT: Yes it is.
#complaint
I called in a panic at 11;03 on Saturday the 7th because I received both a text and email that said I hadn't completed everything to order my phone ! I just spoke to a nice rep who told me to send you this complaint. I have at least 8 screen shots to prove to you the POOR customer service I received from this person…
Phone in SOS mode
My phone is in SOS mode, so I am unable to call for support. I've rebooted multiple times, updated to the latest OS, and tried toggling airplane mode multiple times. It searches for but cannot connect to Verizon network.
SOS
I no longer use my Vz iPhone 12 for making calls or sending sms. but I do use it in my home for operating my Sonos system. it's connected to my Vz fios wifi. it's stuck in SOS mode. I've tried every suggested step for getting it out of SOS but nothing works. any help/guidance?
Degraded Coverage in Brookline NH Zip Code 03033
We have been Verizon Wireless customers for several years in Brookline, NH Zip code 03033. Until the last few months, we have had adequate cellular data coverage. In recent months we have NO data coverage at our house or in most of our town. We are very close to going to an alternate provider if we can't resolve this. I…
Did not get Emergency Alert
Yesterday (Oct 4, 2023) I was sitting on my home deck and my iPhone had 1 bar Verizon service showing when the Emergency Alert System test was supposed to happen starting around 2:20PM ET. I never got the alert and I verified my phone settings were set up to get alerts (Emergency Alerts = on). I read today that the only…
cancelation fee for services on paid off devices...
I have canceled my Verizon service after 11 years of being overcharged. It's my fault for staying on so long. I have legitimately paid off all three of my devices, tablet/phone/watch and have no contracts in any other capacity. My billing cycle ends on the 8th of each month and begins the 9th. I have finally been able to…
POOR COVERAGE
I have been a Verizon customer for nearly 20 years. I had no coverage issues until about Feb 2021. The coverage since has been terrible both in and near my house up to about 1-2 miles away. Everyone I know with Verizon in my area has had the same issue, so it isn’t just me or my phone. One neighbor switched to T mobile to…
Smartphone
My database of system are seem Glitches and refuses allows me put my identity on my smartphone on public for text and phone call. It refuses accept my name, Glitches plus white flashing on screens in some apps . Plus more are hurt my identifying and block me lots of 404 in some areas. My data share is hurting and list…
Trade In Deal not Assessed
Hello, I traded In my phone last year April, 2022 for an IPhone 13 Pro Max. Verizon took my phone in for a credit of $800! I have not received that credit on my phone bills and I have been paying the same regular price for an iPhone 13 Pro Max WHILE Verizon just pocketed my iPhone 12 Pro at the time. I have called many…
Poor signal over a large area
I am getting poor to no signal over a 5 mile radius of my home, dropped calls, unable to receive calls in many areas. Everyone i discuss with is experiencing the identical problems. Verizon has become a poor excuse for a phone service. I am at the point that I am ready to switch to a new provider that has shown many times…
Goobye Verizon...
I’m switching carriers after being a Verizon customer for over 20 years because they no longer provide acceptable network or customer service, the very two things that they used to pride themselves on. The Verizon network has become disastrously unreliable and their customer service is now non-existent. I could spend time…
How to report good signal but bad speed
In the town I live in, for over a year, we have a wierd signal issue. We show 4-5 bars of LTE 4G coverage, but our speeds are awful. 0-3Mbps down, 5-10 up. I would expect it to be the other way around. If I get a few miles south of town, the speed increases to 20+ down, as I would expect. I have tried contacting support on…
Network performance north of Boston
Over the past year my network performance has gotten progressively worse. I have at least 5 locations that I work/live or drive through daily that show between -110 and -120db signal strength and I am continuously dropping calls and losing network. I have a Samsun S23 Ultra unlocked but have the same issue with my wife's…
International plan on my ipad
Yesterday I got the following message. I will put that message at the end of this text I have a international plan for one month on my Google pixel phone. That plan I definitely do want to keep. But I did not ask for, nor do I want a international plan on my iPad. Here is the message that I got: Verizon Msg: A new…
Service in Conroe, Tx.
Please check area code 77384. Our service outside the house away from wifi is very bad. We have new iPhone 15 pro max's and still get only 1 bar or no bars for service.
Poor 5G reception data and voice
I recently upgraded from a Pixel 3xl to a Pixel 7a (unlocked). The Pixel 3xl did not have 5G. The LTE data was fast and call reception was good. It used a physical SIM card. I was happy with the 3XL for for 5 years. The Pixel 7a uses an eSIM. The 5G data speed is poor. The call reception is worse. In searching the…
Refund for order canceled by verizon
OKAY. This is gonna be a long one. My phone has been messing up pretty bad recently, but I was like okay, let's just pay it off and upgrade. Shouldn't be too hard right? I went through the process of picking out a phone, and ordering. Okay, I recently moved so i put my new address as shipping address thinking nothing would…