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Angry
Been with Verizon before they were Verizon, Altell. 25 years. Been living in this current home for 3 years, off and on for many many hours trying to fix connection issues to no avail. Was promised a extender for me "being a loyal customer for decades" to not receive one, back on the phone again to be promised one again…
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5G coming to Roanoke?
Are there plans to bring 5G coverage to Roanoke, VA? The current coverage is very spotty. I frequently lose calls, have bad reception, etc. This is when outside - not indoors. It's getting bad enough that I've started to explore other cell phone providers. Is there a plan to bring 5G to Roanoke? When?
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Horrible service in Towns county ga
Since the huge influx of people in our area, the verizon service is just horrible. Verizon knows about it but will do nothing. After all these years I am going to take my 3 lines and give ATT a shot. Several of my friends did just leave Verizon and went to ATT and they said they had all kind of problems but were still a…
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UPS Lost Trade In Phones
I am a new customer to Verizon, I moved 3 lines over to Verizon a few weeks ago, I sent back 3 phones for trade in and now UPS cant find the package. I dropped it off at a UPS store, however, there is no activity since I have dropped off the phones. Clearly there is something going on with the package. I have the tracking…
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Poor coverage at home
My cellular coverage at my home is worse than ever. I am droppimg calls and missin messages. Inside my best is -112 dBm, outside the best I can get is -106. Samsung S21, can I turn off 5G and try that?
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iPhone 14 order is cancelled but showing as shipped with ZEROPICK
Hi, I placed an order with Verizon for an upgrade for my for 4 lines. But I have received a cancellation notice for my order. The order still shows as Shipped on my account. How can I get this fixed? I would like to get this same order.
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I've started out of the blue to get text messages I send and receive, translated into text and sent as emails. I don't want this. How to I delete it
I've started out of the blue to get text messages I send and receive, translated into text and sent as emails. I don't want this. How to I delete it?
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Network extender
I have used a network extender for 5 yrs in two separate homes with NO issues. Recently upgraded my phone to the S23 on August 6th and since day 1 will not connect. . My husband upgraded to the S22 last year and connected with no issues from day one. When I went in to the store on Aug 6th to upgrade the sales girl talked…
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Trade In Credit Issue
My sister in law got on our plan, and the estimate to trade in her old phone (IPhone XR) was $800. I find out that Verizon is giving back $77 for it. My wife just traded hers in a month or two before and got $400. I've now been "chatting" with a support rep for over an hour... i say chatting in quotes... because this rep…
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customer service
I honestly am trying not to cry right now as I type this but I just started my plan in august and it’s been one issue after another. In august 4th, 2023 I went to the verizon website and got the unlimited plus plan with their free iPhone 14 plus promo and a series 8 watch. I paid the fee of 117.97 with the chat agent that…
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Microsoft Surface Pro 9 and Verizon 5G compatability?
Is Verizon 5G still not working with Surface Pro 9? I'd like to buy the new model and add the device to my account, but when I first tried it last autumn (when the Pro 9 first came out), there were problems with the device recognizing the Verizon SIM.
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Calling Back to USA from Abroad-Technical Help Needed
Good Afternoon, My daughter just started her study abroad in Amman Jordan. She brought her iPhone 13 Pro Max. Physical SIM card was on the Verizon Network when she was home. An ESIM was purchased in Amman and is accessing the Zain network. We purchased and activated a $100 Monthly International Plan on her phone and I am…
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Is Verizon ever going to deal with the 5G connection issue?
Will Verizon ever address the obvious and known 5G connection issues? I work in a town where there is a Verizon owned 5G tower right outside my office, BUT the entire town has an issue where our phones (no matter what the make or model is) will suddenly show 5G full bars, instead of 5Glte full bars. Whenever the phones…
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Poor Wifi Calling with Fios ES3200 Extenders
I have Verizon wireless and Fios with gigabyte service and 2-ES3200 wifi extenders. Normal Wifi is great. Cell coverage in my house is at most 1 bar. My Wifi calls are horrible. The other person fades in and out and calls get dropped. The issue seems to happen more often when I move from room to room. Is there anything I…
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Service has gotten increasingly worse
Can anyone tell me why Verizon cell service has gotten increasingly worse over the past year!! It gets worse by the day it seems!!!! I can’t take it anymore, 5G, LTE, it doesn’t matter, it’s HORRIBLE!!! I can’t even load a simple picture on Facebook anymore and don’t even get me started on any other apps!!! I can’t even…
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Poor Cell Signal and Service
I am in a community in Nebraska that has had excellent cellular coverage until January 2023. Since January 2023, calls are dropped, calls can’t be completed, our phones and watches display the incorrect times and websites won’t load. I have contacted Verizon many times this year and there have been no improvements with the…
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Call not going through, announcement 5
I was able to make calls to a certain phone number before but now, when I make the call, I get the announcement 5 error not allowing me to reach that person. We are able to send text messages to one another but I can't call the number. Please advise on how to fix this issue. I've tried blocking my number to see if I can…
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Poor Service
I've had Verizon Wireless for 20+ years and have never had any issues, that's why I've never switched. Over the past 2 months or so I've had terrible service at my home (NW Ohio / SE Michigan) which had never been an issue before. I've talked to a quite a few family members and friends who live in the general area and all…
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Poor cell service
I just moved to Asante in Surprise AZ. My cell service/reception is terrible. I might have switch carrier to get good service at my home
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why is verizon sending me text alerts daily to return my old phone, but will not let the store accept the return or print a label so that I can mail
Verizon promised to send information in the mail about how to return my old phone for a $700 rebate. I ordered the phone 21 days ago. Instead, I began receiving daily texts advising me to return my phone. I checked on the Verizon app and was told to return it to a Verizon store. I made an appointment at the Verizon, went…
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Unstable Cellular Signal
Anyone suffering from weak, unstable cell coverage in their area. We had some violent t-storms that swept thru our area about 2 weeks ago and since then cell coverage has been terrible. I have been chatting via text with Verizon technicians, ran some tests and reset network settings on both of our phones with no changes.…
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Verizon Low Phone Service Signal
Dear Verizon, I was with AT&T for over 30 years and I just switched to Verizon yesterday. I woke up this morning and I had no phone service and then had to reboot my phone an notice that I only have 1 bar of signal. This doesn't seem very positive. What could be the problem. I live in town just 5 minutes from the Verizon…
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I wish there was a way to report low signal
My school is a complete dead spot. The entire property you cant get any signal. Cant send or receive any messages, search anything up, or call. I feel like all around Utah I only get 1 bar and sometimes 2 or 3 if im lucky. I really wish that there was a way that I could report that there is no signal somewhere.
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Dialing a US number
If I am dialing a US number why would I get a pop up message, "if your dialing an international number, charges may apply"
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Verizon Travel Pass $10/day
So it would seem that there is no way to avoid using travel pass on vacation even if I'm going to a resort where wifi is everywhere and I've turned off mobile and roaming data as well as put my phone on airplane mode and turned off location services. Despite these measures, a travel pass still triggers. When asking support…
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Verizon blacklisted my phone
I am not from the us .Have never set a foot there but my Iphone was gifted to me brand new and bought from an official reseller in Ghana . I have been using my phone since 2022 no issue no blacklisting till my phone started rejecting my sim for my operator to tell me that Verizon blacklisted my phone after it was reported…
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Order hasnt arrived. After a week
I placed an order for an IPhone 14 Pro Gold on August 28th, it said 2 day shipping, it did not arrive on the 30th. I called Verizon Support on the 1st and they had me send my ID and proof of residence which i didnt know i had to to do but it said my order was accepted so cool. Two days later no phone. Called again and they…
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3-4 bars LTE label displayed on iphone but no Data reception, very poor voice connection
I used to have lackluster but adequate data reception at 2375 Benden Dr, Wooster, OH 44691. For approximately the past two months I have had almost no reception despite my iphone displaying 3-4 bars and the LTE symbol. This is extremely frustrating given the phone display and that I used to get reception here. I've…
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Poor Coverage for years
After years of waiting for a slight improvement, I am considering leaving Verizon. For 7 years I was hoping for basic improvements where I vacation in middle GA and of course the coverage has gone from bad to nearly non existent. With millions of apps on mobile stores, no app exist for reporting dead spots on Verizon. ATT…
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Poor LTE data service Freeport Maine
Who else is having an issue with LTE 4G data in Freeport and Old Orchard Beach Maine? I’ll have 3 bars so can call and send cell service text messages, but trying to use “the internet” or anything else that requires LTE data is a no-go; like no data service at all. This has been going on for a few years now. I’ve been with…