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Do eSIMs provide any value when traveling abroad?
Further to "eSIM any drawbacks", if you need more than WhatsApp for person-to-person calling and texting, what value do eSIMs provide while you are traveling? So far, eSIMs are data only, so while it's possible to complement a TravelPass plan with an eSIM, what value does the eSIM add? Can it access 4G and 5G networks that…
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5G speed
Really excited that I switched to Verizon and work smack dab in the middle of an ultra wideband area (downtown Albany NY) and now I have some of the worst 5G speeds I've ever seen. 0.71 download and 0.54 upload. I miss T-mobile already. Best/most reliable network? Not a chance Verizon.
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Just recently started losing cell phone coverage at different times of day in Denver
I have never had an issue with cell coverage at my house in Denver until last week. Now it's spotty and goes in and out at different times of day. I contacted Verizon and the person I spoke to had me reset the network settings, along with lots of other steps and nothing has made a difference. It's 9:37pm on a Friday night…
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How can I report a poor cell signal?
It would be great if Verizon provided an app or utility to report areas with poor service. The area with poor service is a commercial/industrial area very near to a major resort town. Hundreds of people work in the near vicinity. We're just in the shadow of a hill that is in between us and the nearest cell tower. I've…
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Signal Booster Registration
I need to register my signal booster and the Verizon link gives me a 404 error. I have tried with multiple browsers, and keep getting the same error. https://www.verizonwireless.com/content/wcms/overlays/register-signal-booster.html
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Sudden poor signal strength and dropped calls
Have the S21 plus and my cell coverage is gone in places I use to have 5 bars now its 1 or none. Area codes 42784, 42713, and 42701. I've tried doing the reset of finding towers and that hasent helped at all. Been going on since I upgraded to the S21 plus.
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Terrible coverage and reception
I'm thinking it's time to head to T-Mobile. Upgraded to 5G a year ago because Verizon said it would solve my issues. It has made them worse. There are consistent populated areas here that consistently drop calls and Verizon gives no way to report these issues other than calling 611. They then want you to go through all…
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Call dropping and caller can't hear me
I have a Samsung S23 Ultra. I have been experiencing issues with calls for a week and half now. I have done network reset, changed SIM, WiFi calling, Safe mode and nothing has worked. I was told that Verizon was updating their towers and some SIM where having issues that why the changed my SIMs and still having the same…
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Wireless Internet Service Getting Worse
I've been living in my current house for about 4 years now. Admittedly, I live out in the country where the wireless service has never been great. Fortunately, when I first moved and for about a year or two after, the wireless internet service through my phone was acceptable. Pages loaded quick enough, I could watch videos…
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Promise to pay option
Verizon needs to fix their IVR regarding promise to pay. I had a promise to pay that was due the day prior. I got a text stating that I need to make my payment to avoid services. I was not in position to go set up payment at that moment( I intended to that evening) so I it gave me an option to do another promise to pay. So…
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internet in Freeport, Maine
Why can I not access the internet on my Samsung AO2s in Freeport, Maine? As soon as I move outside the town, everything works fine as normal. Is this strictly a Verizon problem? I see that this topic was raised some years ago but there has been no useful response.
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International Charges
Hello, Our experience with Verizon was not good while traveling internationally. Not only did we not receive text messages when we arrived to our destination, but our phones did not work at all, and I had to have family from the US call to add the travel pass. After, I added a travel pass ($10 a day), the phone finally…
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4G or 5G equipment to be installed on a brand NEW tower?
We're finally getting cell service on a brand new tower near our home in the Lakes Region of NH (on the ME/NH state line). The town has confirmed that building permits have been issued to VZW and the tower owner has confirmed he has a newly signed contract. The tower is a little over a mile away from my home - so I expect…
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No service
I have been with Verizon in the past and had a great experience with the service provided and with the customer support and overall experience. I recently came back to Verizon got talked into a iPhone 13 Pro max, this was a week before the 14 released, I called wanting that phone. I was told I could switch later if I…
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Swapping Devices on New Line
I recently added a new line to my account that came with a free new iPhone. I would like to use the new iPhone on a different existing line and swap an existing (older) iPhone to the new line. I'm unsure how to go about this. The Swap device function seems to require that both devices be set up. However, since the new…
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Poor coverage in Massachusetts area - have no coverage when T-mobile does
Have been a Verizon Wireless customer for well over 15 years. Over the past 6 months, my data coverage on my mobile has been terrible. I know it's Verizon Wireless because I carry my work phone with me too. This phone uses T-Mobile, they are able to connect to the webpages and apps that I need and the phones are right next…
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iPhone 13 Pro Hotspot Speed Variation
My iPhone 13 Pro hotspot speed variation is very disruptive. I am in a rural area with a Verizon tower within about 6 miles, and use my hotspot for work. I have a cell signal booster, and typically cell strength is in the 3 to 4-bar range for LTE and sometimes 2 bars for 5G. I am seeing typical speeds of 8 to 10 MBS…
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Bad 5g Service
Working Corpus Christi, TX reading 5g on my phone but barely can completely load a web page. I have unlimited plan with hot spot but still bad service. I am not happy with Verizon coverage, especially in South Texas.
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Returned phone...still being charged
I returned a phone to Target a week ago and it is still showing up on my account. When I chatted they said they have no record of the return and wont do anything to help. What do I need to do to cancel my account before the 14 day return period is up in a coupe of days?
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Blacklisted by Verizon???
I'm really not sure what to put in here... I would also like to preface this with the fact that I'm actually a T-mobile customer. I got an iPhone when I turned 14 and since then I have been unable to SMS message anyone on the Verizon network. I'm now 21 and it's been a big issue over the last 7 years. Luckily I have been…
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Poor Coverage
We have been dealing with poor coverage and constant "No Service" messages for over a year now. We do not live in a rural area- we are in a suburb of a city. At my house I have to use Wifi calling - and even then it is not unusual for calls to be dropped and text messages coming back Not Delivered. When I leave the house I…
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Epson ET-4800 - Unable to see SSID for FIOS wireless network
During installation of my new EPSON ET-4800 printer I’m unable to connect to my FIOS wireless network. SSID not showing up as an option so i can proceed with the connection. Tried manually entering the SSID and password and still unable to connect. All my other devices can see and connect to the FIOS network, so not sure…
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Customer Loyalty Eligibility
What are the qualifications for a customer to receive a loyalty discount on their verizon phone bill
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Poor coverage
We just moved to a new neighborhood in Solon, OH. Verizon's coverage here is pathetic. It wasn't great in our old neighborhood, but this is much worse. Calls don't connect, if they do, the person on the other side can't hear and at the most important point, they drop. This is agonizing especially at the end of the billing…
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SOS
My phone keeps going into SOS mode.
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How do I make a collect call from my mobile to Australia?
Hello I will be traveling to USA soon and using 'US Mobile' who use Verizon as the carrier. How do I make a collect call to Australia i.e. person in Australia receiving the call pays . Thanks
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Connectivity Issues
We’ve been told by our local Verizon store that the towers have been down in our area causing significant connectivity issues. When will this be resolved? Why haven’t we been notified directly? Will there be a reimbursement? I’m trying to understand the process and how to get notified about these types of things.
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Need immediate escalation.
Please have someone call me in escalations. ***** Please review the notes on this account. Been trying to have my bill fixed for a half year now. No support!!!
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SOS
My phone has been going into SOS mode for two days. It fluctuates between one bar and SOS and I cannot use my phone at all. Why is this happening? What can you do to resolve it?
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Samsung Galaxy Watch 4 LTE
Having issues with my Watch 4 using as a standalone. Whenever my Samsung phone is out of range or turned off, my watch (as a standalone) will receive calls only; it does not receive or send texts or ability to use any other data functions. Verizon has reset it numerous times, including deleting old number and creating a…