Mobile Network (Archive)
I accidentally changed my phone number, is there any way i can return the old one
I accidentally changed my phone number, is there any way i can return the old one? HELP, . how can I get my number back? I just changed it couple hours hour ago.
5G Home Internet Unusable
We have been using this service for about 4 months now and have the C-Band "cube" gateway. Our first month with the service was a bit rough but after moving the gateway numerous times and finding a spot with line of sight to the tower, it has been fantastic. Other than needing an occasional reboot, we have been seeing…
Poor service
My service seems to have completely dropped off since a storm some time last spring out in rural NY, in Ulster county. We got Verizon because they’re the only service provider that has service at our farm. We don’t have cable and rely entirely on our cellular service. What’s worse is that we have 3 Jet Packs, and my…
Poor Service
Any other users just finding the new 5G service horrible in Maryland, specifically Howard County and Baltimore. We bought new iPhone 14’s because our older phones were having issues with the reduced LTE coverage but this 5G is horrible. Any suggestions?
no signal at home
I have the same issue. I have to leave my house or stand at the kitchen window to get service. I don’t think it’s Terrain or dead zones at all because 1) I have had this service for 7+ years it worked up to 4 years in and then degraded over time to no service and 2) other people who don’t use Verizon come to my house and…
My service is getting worse
I live within sight of a tower and used to get at least 4 bars with lightning speed. Now I routinely get one bar and can't connect. Something is changing. I have been a Verizon customer over 20 years but they are about to lose my 4 lines. Service is terrible.
Tower is active...when can I sign up for Home internet
I live in Western Goochland. We now have a tower nearby and it went active about 2 weeks ago. On our cellphones, we have 5G. When I try to check on Home internet availability, it says that it is not available at this time. FiOS is not available for our rural area. I was under the assumption that when this tower went live,…
My corporation is about to switch carriers.
My company has been a Verizon customer for 18+ years. We have approximately 60 phones and pay approximately $1600 - $2000 a month. Within the last 8-12 months we have noticed a dramatic decline in service. Our company is a Telecom Contractor specializing in Fiber Optics and all of our work is in the field. We rely heavily…
Order cancel never refunded/Charging me for canceled, never received phone, on disconnect.
As title says. I placed and order for a new phone and to trade in my old one and the third party delivery said the couldn't get to my place and verizon customer service was less than stellar so I cancelled the order. A few days later I changed to ATT and disconnected my last phone and was told my bill would be just the…
International Plan Costs to Others
We will be traveling to England and have purchased the Monthly International plan. Will there be any cost to people we call or send pictures to in the US while we are traveling abroad?
Requesting cell on wheels service
How does one go about requesting a cell on wheels from Verizon to improve coverage at a large event?
Disconnected Service
Hi everyone, I'm at a loss for what to do... I upgraded my plan to unlimited data 5 days ago and lost service 20 minutes later. I have contacted support over 5x and gone into the Verizon store where I worked with an associate for >4 hours over two days to regain service. They say my upgrade is stuck in the system and they…
Poor reception
Within the last two months my cell has been dropping calls, missing texts, and very poor reception while at home. Prior to this everything worked perfectly. Yes I have restarted my phone, updated software and cleared caches. I am very curious as to why the recent change in quality of service.
International monthly travel plan instead of Travel Pass
I will be in Europe for 2 months and have signed up for the $100/month international travel plan to take effect the day I arrive in the UK. I ALSO receive one free Travel Pass day/month and currently have a few days that I want to use for a later trip. Will Verizon automatically use my Travel Plan, or will it immediately…
Why can't two new iPhones call each other?
I have 3 new lines with Verizon Wireless. One (iPhone 14) works fine. The other two (iPhone 14 Pro) also work fine - except neither can call the other. I checked and we have not blocked each other in our contacts. When one of these two phones calls the other, it does not register and rings before going to voice mail. Is…
Data Speed In My Area
Is there anything that could be done about the poor data speeds in my area? This has been going on for several months and nothing is getting better. I have bought a new phone in this time and the speeds have not changed. I have three Verizon phone in my house and all of them have the same issue along with my neighbor. I…
Keeps going to sos..cant call or text
We switched lines from at&t to verizon ..Most of the times verizon goes into sos and does not allow call or text. I had at&t for 15 years and never had a single issue with network or calls. I am regretting making the switch. If this is not solved immediately I will have to move back to at&t. This is so frustrating
Saline MI Suddenly Dropping Calls
Over the last two weeks the service in parts of our community #Saline went from marginal to ABYSMAL. All calls drop after a couple of minutes. When they drop, the screen says #call failed or occasionally #SOS and freezes when you try and hit the redial. No matter how many times you exit the screen, when you try and call…
Re Unwanted VZWpix.com
Husband didn't come home after multiple texts from this @vzwpix.com
REBATE NEVER RECEIVED ALTHOUGH MEETING ALL REQUIREMENTS
Hi, my name is Gustavo and own a Verizon phone line ending in (XXX) XXX-3683. My previous mobile carrier provider was AT&T. I requested a number transfer on July 15th from AT&T to Verizon. The problem started when they asked my account number on AT&T. Since my account number on AT&T was bundled with AT&T Internet and AT&T…
Porting sos problem
Regretfully I made the dreadful mistake of porting my number to verizon prepaid. I have spent hours on the phone to no avail until they closed for the day leaving me on hold to listen to music due to closing for the day. While customer service has been okay they have not fixed the problem. Since they didn't know how to fix…
Website blocked only with Verizon Mobile Network (LTE & 5G)
Hello, I am a customer for my 5G cellphone service however I also own a digital marketing agency and host about 400 websites. One of my websites is being blocked by Verizon's cell phone service and I don't know why. The website is https://foxchasecommunity.com. I am wondering how I can identify why it is blocked and how to…
Cell coverage in north Mentor, OH
What happened to cell coverage in north Mentor, OH. Formerly had 4 or 5 bars, good signal... the last few weeks have had 1 bar or less and often cannot make a call from my cell at home or in this area. Did that storm a few weeks ago damage a tower? When will this be corrected?
Cell Phone With SIM card stolen and phone cloned.
I have had a cell phone stolen and it had the SIM card in it. The thieves have cloned the phone and are using my data. Where do I go from here?
IPhone 13ProMax goes into SOS only mode
Out of the blue yesterday - while out of town on a day trip - my phone entered SOS only - black button top right with white SOS text. Apparently that is supposed to mean there is no cellular signal available. So I had no phone, no email, no text, NADA. .. couldn’t even research what to do. I was able to have my friend do…
Texting issues after porting from AT&T to Verizon
We recently ported three phones from AT&T to Verizon: 2 iPhones and 1 Android (Galaxy S20). The 2 iPhones have had no issues with texting, but the Android can only send/receive with others on the Verizon network. Anyone not on Verizon will NOT receive my texts nor can I receive their texts. I tried multiple messaging apps…
My domain is being blocked
We've recently identified an issue that our websites (bio.site) are being blocked from loading on the Verizon Wireless network. Our teams have investigated this matter thoroughly, and we are dedicated to ensuring the best possible user experience for all Verizon Wireless customers who visit our websites. We understand that…
Complaint About a Store Manager
My MIL and I went in to ask questions about upgrading our phones and possibly changing our plan. We had been looking into other carriers but told them we wanted to see what they could give us as the best offer since we have been customers for 20+ years. Long story short everything we were sold was inaccurate. I was charged…
Dropped calls.
We have lived in our community in North Fayette Township, PA for 20 years and have had no problem with dropped calls (except for one dead spot down the road) for this time. About 2 months ago it started that we are constantly dropping calls (the problem is only mobile calls). It is terrible. Good thing we have a landline…
Poor coverage for Latitude Margarita Hilton Head, SC
We have been Verizon customer since it was created from other cell phone carriers. We were told that cell phone coverage in SC was poor, so we weren't too surprised. We use wifi calling so it isn't a problem for the most part. Recent complaints have nudged me to look at the issue again. In my house I have one bar. Looking…