Mobile Network (Archive)
Escalating Team
Anyone able to escalate an issue or know who to submit a complaint to in writing. I’m about ready to contact AAA. I bought a iPhone 14 July 1st for same day delivery and it never came. On July 6th I canceled the order. I have not been reimbursed and I’ve called so many times. I was first told it takes 6 weeks which it has…
Phone Onboard A Cruise Ship
We are going on a Cruise to the Western Caribbean on Royal Caribbean. I want to know if I can you my phone on the ship mostly text and voice. Is there a flat rate from Verizon like per day or by how much of your phone you use?
Extremely Poor Service
I moved into a new home approximately 6 months ago. The Verizon service is very poor here. I live in a single unit house in a dense, single unit neighborhood within two miles of downtown. I’ve checked with guests who have AT&T, T-Mobile, Verizon, and other carriers. The Verizon service is the only one that is always poor.…
Deprioritize during congestion
I work and live remotely in a RV full time and use Mifi as my connection to the internet. I learned today, mobile hotspots are deprioritized during congestion and there’s no solution other than to wait until the congestion subside or move to a different location. I also learned the deprioritizing happens once 15GB are…
911 Emergency Calls
When traveling domestically in the USA, do I need to do anything proactively if the need for a 911 call arises, related to location? I assume that the GPS location in my iphone will connect me to the correct local emergency provider? In other words, if I am nowhere near my billing address and dial 9-1-1 I want to be…
Service in St Louis, MO
About one month ago I changed from T-Mobile to Verizon because I wanted a good deal on a new iPhone. I got the deal that I wanted so that was good. What I didn't realize is that Verizon service is not very reliable. In my neighborhood in South County St Louis I barely get one bar and even that is sketchy. For the last 5…
Teacher Discount
I’ve been trying to enroll in the teacher discount plan for 2 years now. Every time I use the ID.me website there is an issue. When I go to a Verizon store I am told they cannot help. Would appreciate it if Verizon honored my discount as I have tried everything about ten times.
No LTE in Freeport, Maine or OOB
Has anyone been able to remedy their cell phone so that LTE works in areas of Maine of Freeport and Old Orchard Beach? This has been going on for years now. Unless Verizon has a remedy I’ll be switching to AT&T which works very well in those areas. It’s very disappointing since I’ve been a dedicated customer for over 10…
Scrambling the order of my texts
We are having a 4-way MMS texting conversation; everyone else's texts appear in the proper order, so the conversation is intelligible. I type a text in, and it APPEARS to be going, and going in the right place in the conversation.... but then, NO! It did not actually make it ..... so all my texts appear later, in a clump,…
HORRIBLE reception!
I've had Verizon for many years, but now I have absolutely awful reception! Even when I use a network extender and show full bars/full wifi. They've replace the phone 3 times, but it's still awful. I wish I had a nickel for every time I've had to tell someone that the connection issue is my phone and it's a piece of junk.…
I am a former Verizon customer
I purchased a Samsung S22 via samsung paying device with verizon several months ago. I had to urgently return to Yemen,
Filing a compliant
I need to file a compliant about my experience at the Aiken store that was a total nightmare and the manger is never in the office and I’ve been calling for 2 weeks.
Can I cancel a phone line but keep the phone and keep making monthly payments for that phone?
I am contemplating on switching jobs and if I do won't need my second line. Would I be able to cancel the phone line but keep making the monthly payments to keep the phone?
Crossville Tennessee having huge network issues
Our entire neighborhood in the 38555 zip code is having network problems with Verizon. Calls are choppy; people can't hear you on the other end and can't place calls at times. This all started about a month ago. Many of us have been to our local store, and they stated they opened up network trouble tickets.. A number of us…
International Calling
If I am traveling out of the US and someone from the US calls,or text my cell phone will they be charged a fee to call or text my phone that has a US area code. I have the international plan added to my phone while I am in another country but wanted to make sure my family in the US will not be charged if they call or text…
Cell coverage spotty in 19808
Hi, Upon recent discussion in an area Facebook group, it seems there is a lot of complaints from Verizon Wireless customers about a weak cell signal around the Pike Creek area in Delaware. I too have experienced these issues and figured I would mention it to you for some kind of hopeful remedy. There are a lot of hills in…
Sudden Poor Reception Past Few Weeks, Multiple Devices, Resets Performed
Over the past week or two, my 5G service is now at 4G LTE with only 1 bar. I have a LG V600VM and had no issues prior. July 27 there was a configuration update, but didn't notice any changes. I also updated today Aug 7, and still no changes. I do not get any errors, just extremely slow services and no service. When I try…
purchase an extender?
Poor Service - SOS
I am beyond frustrated. My phone keeps dropping and going to SOS. My entire family, uses Verizon we are all having the same issue. This happens no matter where I am. It’s very inconvenient because I use my phone for work and calls often drop when I am with important clients. It takes several minutes for me to get rid of…
Touchy internet service around 2pm
Is anyone else experiencing intermittent internet connectivity issues around 2pm that persist for a duration of a few hours, despite having a strong signal? Personally, I've noticed that when I have a full signal, it often coincides with periods of sub optimal internet service. TIA.
Transfer upgrades
Hi, Are you still able to transfer upgrades in 2023 if so how does one do so? Thanks.
Horrible service since s20 (2019 to 2021)
Anyone else having major issues with service since abt 2019 to 2021? Ever since I traded in my s20 I have had nothing but a terrible experience with verizon service. Calls wont connect, calls dont come through (straight to vmail when called), dropped calls, calls cutting out, text msgs dont send, dont receive text msgs. I…
Disconnect fees after arrangements
So I set up split payments, auto payments. I paid the last payment on the 29th, was still in the current billing month. My service never disconnected and was hit with 200$ in reconnect fees. Like 20$ for an Apple Watch is like 3 months of Apple Watch service. So the rep says “ we will credit you half the reconnect fees”…
Auto-Pay
I would like to enroll in Auto-pay but I receive the following message: "Your bank is currently receiving your Verizon bill electronically and you'll need to de-enroll from eBill in order to enroll in Auto Pay. Then, return to My Verizon to enroll in Auto Pay." To my knowledge, my bank is NOT receiving my Verizon bill…
Home Phone Connect
I have a Verizon 4G Home Connect Box which is showing two bar signal strength with white standard flashing light though when I make a call on the landline connected to this box , I can bearing understand or hear the other party talking. Just started with this issue three weeks ago though prior had not issues. Can you…
My House in a large Minneapolis Suburb is a Verizon Dead Zone. What Can We Do ???
We live in a very large Minneapolis suburb southwest of the city called Eden Prairie (zip = 55347). It's very populated, along with all the adjoining Minneapolis suburbs. This is not some "remote" area. Our neighborhood is very large, with lots of house's, most built in the 80's and 90's. All the house's on our block,…
Cannot connect to Google via Verizon wireless
Last week, both my iPhone 7 and my wife's Tracfone stopped being able to connect with Google using Verizon wireless (not wifi, but cell network). We are on two different accounts. My iPhone 7 is through a business account at work, and my wife's Tracfone is prepaid. However, both use Verizon cell service. Last week, they…
GPS drops out in Canada
During a drive through Ontario, Canada, several years ago, we experienced regular GPS "dropouts" with our Samsung Galaxy phones. We're going back next week, and we'd like to improve the experience if possible. Any suggestions for settings we should adjust to get the best GPS performance? Or should we rent a stand-alone GPS…
How do I split my daughter's portion of the phone bill onto her own account?
My daughter needs to pay her own phone bill. How do I get her off of my plan and onto her own?
Fort Hill Drive, Richmond, VA
The coverage at Fort Hill Drive in Richmond, VA is terrible. The calls can't connect, they drop and the connected calls break up and eventual drop. What's going on there? That area is supposed to have national 5G? You only get 1 bar when in that area.