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Network extender
Briefly, I cannot change my extender to hybrid /closed . It is stuck as open. Installed network extender, brand new from Verizon. It registered and I tested it with #48. And I can see the activity symbols on my phones. See screenshot I would like to change to closed access and add /register only my phones. I have tried…
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Pierto Rico
In San Juan, Puerto Rico right now, Verizon does not work here at all.
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Promotion & Phone TRADE-IN Issues or How I Learned to Dislike Verizon & their Customer Service Inconsistency.
My family and I switched five phones, four of them were new-to-verizon-phones. Verizon representative, David, helped us start the switch to the phone plan. Here’s the details of the phone call. He stated that doing the entire process online was benefitial because there were online deals you can take advantage of. I’m…
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LTE Network Extender
How can i set up the LTE Network Extender without a router? I have a mobile hot spot
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Terrible Service Recently
I live in the 43065 zip code and had pretty good service when I move in 3 years ago. Verizon recently "upgraded" the service in the city limits of my town, I live just outside of the city. Since this so called upgrade my service has been awful. I truly cannot make a call any more within my home. My calls now break up and I…
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Another 2 (!!) Phones "lost" by UPS during Trade-in process; promotion chargebacks :( HELP!!
I upgraded 3 phones at the same time with a promotion to get iphone 14 x 3 if I trade-in my iphone SE x 3. Saving us $800 for each. I was sent the trade-in kits. I packaged two of the phones one day, dropped them off at the UPS store, got my receipts. I packaged the 3rd phone about a week later and sent it the same way.…
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cellular coverage
Cellular service in Concord MA has become worse recently to the point that most of town has no coverage for calls or data. Please fix.
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LTE Home Internet- can I use it with a mesh wifi like Google WiFi
Hi all. My home is 1880 sq feet all on one floor with a finished basement. The LTE Home Modem/Router signal doesn't have very good reach even on the one floor let alone the rooms in the basement. I'd like to use an extender, bur would prefer a mesh like Google WiFi but I cannot get it to connect. Am I missing something?
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Spotty Coverage/Calls Breaking Up
For months coverage in northern Virginia/Reston area and beyond has been bad. It’s always been bad in a nearby shopping center but more recently poor connections are in many local areas. We know that in north Reston a cell tower was removed, but we’re miles away. Neighbors with T-Mobile report no problems. After 19 years…
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Complaints and Fraud
Who can I talk to you or what number can I reach to file? Complaints against employees. Our account has been messed up. Have applied late charges due to Verizon‘s mistakes. Employees that lie about promotional deals. And when we ask are any hidden fees. They say no hidden fees and we get hit with a hidden fee. Even though…
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Service
Switch does Verizon wireless very unhappy. Service is very slow I rarely ever have 5G I pay more than I used to for no reason at this point doesn’t work ever I thought you guys were the best but it seems you guys are the worst now T-Mobile is the leading company at this point because they have so many towers in service…
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Phone service seriously degraded over last few months
Our Verizon phone service has seriously degraded over the last few months. We live in SW Montana zip 59721. We are a long time Verizon customer and have gone from consistently having multiple bars to having 0 to 2 bars. Calls frequently go to voice mail without phone ringing, and we frequently have to try multiple times to…
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Cell Service
We are in a fairly urban area, and have had great coverage previously. In the last 6-9 months it has gotten to the point where I can no longer keep or make cell calls in my neighborhood. We now have a dead zone that is almost 1/2-1 mile in every direction from our home. We use to be able to make and answer calls within the…
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Mind boggling poor customer support
There is Gell and then there is Verizon Gell. Which is worse I can not say because I have only been to Verizon Gell which includes: 1. Phone calls that go nowhere 2. Chat boxes that crash 3. Agents who say they follow through 4. Somewhere Verizon must believe in customer satisfaction or I am spinning my wheels?
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Beyond frustrated
I had an issue with my phone which was covered under warranty. Verizon sent me a replacement phone. However, the phone will not make or receive calls or send or receive texts. I also have no access to data. I've contacted Verizon for the past 3 days and keep getting told "it will be fixed in 24 hours" but it is still not…
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Call drops
My service continues to be horrible. I can not make phone calls simply leaving work. Where we have a huge verizon store. I can only use my phone on my booster at home. Help!!!
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International cruise
I will be on a 12 day #royalcaribbean #cruise in Europe + 3 days on land in the embarkation country. I understand that Verizon has several travel plans https://ss7.vzw.com/is/content/VerizonWireless/available-international-travel-services-v2.pdf - #TravelPass $10/day/device - #InternationalPlan $100/month/device - some…
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Travel pass
While abroad on Travel pass, how do I dial a local number? Do I dial as a local phone, or do I need to use country code as if from US?
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LG Exalt - WiFi calling HD
When sending a text message with a picture attached, it takes over 24 hrs to send albeit we have 3 bars of service and connected to the local WiFi. I was told by Verizon to activate HD, But I don’t see that option on my phone. It appears my phone doesn’t use the local (home WiFi) albeit it says its connected.
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SOS/No SIM/No Signal
I have a variety of iPhones on my plan. XS Max to 14. Each type has experienced SOS mode with no signal. Restarting the device does not help. It happens randomly and then corrects itself at various lengths of time. There is no set example to give because it is always different. Is Verizon limiting access to the network?
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Cell Service
Why has Verizon's cell service become the most expensive yet the least reliable service in PA, MD, DE, DC, and VA? Lord help anyone if they were kidnapped and thrown in the trunk of a car and had Verizon Wireless because it would most likely drop the call. Not to mention their outrageously overpriced phones that now stop…
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HAPPY DAYS
My device is now paid off. Verizon is still charging me for it. Why am I not surprised. I will address that separately. The good news is I can now shop for a service that either A) actually works in my area B) provides the same abysmal coverage and is much cheaper. OPPORTUNITIES ABOUND!!!
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Sim holder not same size and new sim not sent
My replacement iphoneX came in but there was no new SIM card and my old SIM card is too fat for the slot
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Red flag?: Your account has just been suspended
I just got an automated call from Tulsa, OK (not too far from where I live) that said “Your account has just been suspended” and asked me to press 1 to reactive. I’m not sure if I remember exactly but I think it said to press 2 to speak to someone. When I pressed 1, it asked for me account pin then the last four digits of…
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Verizon Mobile Service deterioration in my area (85901 zip code)
Issue here in Show Low and surrounding communities (85901 zip code). We've recently purchased 5G phones and the coverage at our house, in the local community and surrounding areas is pathetic. It's a common statement amongst local residents that Verizon is so bad it's almost useless. #5G coverage at the house never…
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404 Page Error for Booster Registration
My RV is equipped with a LTE Signal booster that the manual states must be registered on Verizon network. The link provided is dead and returns a 404 Page Error. Can you please provide a valid link so we can register and use or device? http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html
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Does an incoming call on Wi-Fi calling with airplane mode on trigger travel pass?
I am currently in Mexico and I have my phone on airplane mode, and I assumed that that would prevent the travel pass from getting triggered. My son, who also has an iPhone called me, and I assumed it was a FaceTime call because my phone was on airplane mode and only connected to Wifi, but when I picked up, I just got…
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Multiple phone issues
I have been a 20 plus year Verizon customer. I currently have 9 lines on my account, 7 of which have been having problems for more than a month. Service drops randomly for hours. Calls drop. Texting is not working sometimes for days. And this is happening over the 7 lines (3 different phone models, both android and…
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No Coverage
We have been with Verizon for almost 10 years and the service at our home is HORRIBLE. If I look at the map it says our home is covered by 5G, but it is not. The other night our internet went out and I couldn’t even load an app and it only said LTE in the corner of the phone. If I don’t have internet, I basically can’t…
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International travel
How do I get international service