Mobile Network (Archive)
No Record of In-Store 200$ Cash Payment
I upgraded my XR for a free 14 in a Bristol Rhode Island store in may. I put the 200 total in cash so I would t be charged on my next bill. I received my next bill on June 24 with an amount due of 250$ I called Verizon they have NO record of me paying in cash at the store. The only 2 sales reps in the store that day stole…
Deteriorating Network Service
I have used Verizon Wireless as long as I have had a cell phone, I used to mock my friends who used Sprint and AT&T because my service always outperformed theirs. For years I lived in a very rural upstate NY area that had no cable but my Apple IPhone with Verizon service always gave me an internet connection even in the…
No service in coverage area of Gulf Shores, AL
When will there be a new tower or a solution for the area West of Hwy59 and Oak Rd in Gulf Shores? This area is growing and we are in a large growing neighborhood with only 1 bar or less of service. We are unable to use our mobile phones at hour home even though Verizon shows we are in a covered area.
No Service in Immediate Area for past 6 weeks
My partner and I have lived at our home since January 2020 and had no service issues until about 6 weeks ago. I complained to Verizon, and they sent me a SIM card…. Even though my partner has a new phone and also has problems. Even though my work phone is also Verizon and has the same problems. It does not matter if we are…
terrible service
I went to verizon wireless to get a monthly subscription and the assistant only click on her tablet and my cellphone while asking me my personal information. She couldn’t activate the phone and on top of that, I was charge for a sim card and don’t have a sim card neither the service, when I requested the money to be…
Cell phone can't call UK cell phones - but can call UK landlines and other countries' cell phones?!
I have an iPhone 12 Pro Max, International Calling is ON, and I am also enrolled in Global Calling Plus. While at home in the US, I can dial Australian cell phones just fine, but UK cell phones I just get the "Verizon is unable to connect..." message. My wife's phone can dial the same UK cell phones just fine, so it's not…
Why is Verizon service so bad?
I have had Verizon for over 20 years and the service has just gotten worse and worse ever since the 5G was released. There are so many dead zones where I live, and I live in a suburb of a large city. We shouldn't have so many dead spaces in our city. I have heard complaints from several people that live in my area as well.
International Plan and TravelPass
Will be in UK from July 5 to August 4. Signed up for $100/30 day international plan starting on July 5. Did not sign up for it to autorenew. Should expire on/around August 3. Will the phone automatically revert to TravelPass ($10/day) for that last day or two?
transfer diffret carier phone nubmer to new Verizon account
Hello, I have a new Verizon phone and it is all set up except for the phone number. I am transferring my phone number to Verizon. The representative took my account number and transfer pin. The phone is all set up but It is not showing my phone number on the Verizon phone.
Suddenly No Service in My Area
Hi All, I’m pretty frustrated so I thought I’d post here for advice. I’m on day 5 with no service at my house, which used to get 4-5 bars. Now I get SOS or one bar, if that. I’m on WiFi calling so I’m not entirely out of luck unless my internet goes down. My husband’s phone is in the same boat. I need to stress that we…
Moblile Phone Service
I have been on the phone multiple times this week with Verizon with no resolutions. So far a terrible experience! I transferred in 5 NEW lines this week-received 3 new phones and 2 carrry over phones. I have had service issues with all 5 lines. For my line I also wanted to change from 14 to 14+ and was told that was no…
What in the actual heck is going on? How did I get signed up for a plan I didn't authorize?
In April 2023 I had a phone conversation with Verizon about possibly changing my call/data plan. I ultimately told the rep that I didn't want to make any changes. Following month, it has changed. Called Verizon and let them know I didn't approve this, and they gave me a credit and told me that I had been changed back to…
report service dead zones in San Diego, Ca.
Hello, I would like to know where to send and what data is needing to be sent to report service dead zones in San Diego, Ca. One of the two has full 5 bars of service but completely stops working for data and the other drops all service. Both locations have been this way for several years and cause issues not just for…
Switching
Just switched to Verizon Mobile from AT&T in January with promotions such as "trade in and free Ipad with internet" i had ordered my iphone and ipad the same day i received my ipad via UPS but my phone never came in i called Verizon that stated that my order was cancelled with no email or information regarding the…
How to configure phone line for no international roaming of any sort
I have a dual-SIM iPhone. I will have another company's physical SIM plus a VZW eSIM. While traveling outside USA, I need to use an EU SIM from country #1 while visiting country #2. That means I have to have 'data roaming' enabled in the phone. Then I also need to have my VZW phone line active as a secondary line (phone…
No reliable coverage without wi-fi
Our coverage is very poor in most of our neighborhood and we often cannot make, sustain, or receive calls until we go out to the main road. Additionally, if our wi-fi is down (we just had a major Comcast outage a few days ago), we cannot even send texts. This is hugely frustrating and, if we'd had an emergency during the…
SOS
We seem to be having major issues in the 78382, 78336 area code where our phones go to SOS mode and we can not communicate with anyone. Verizon we've been with you for over 10 years and this is getting old. Getting ready to take all of our lines and move service.
No coverage
We have had Verizon since the beginning of time (in fact, it was called Cellular One back then). We have lived in this complex for 12 years. Our service has always been great. 4 days ago, people started telling me that I was "cutting out" during calls. Now, they hear about every other word I say because I only have one bar…
Forwarding calls to Google Voice goes straight to VM
Hey folks, I have had Google Voice for years on my cell. I currently have a VZW Galaxy Flip 4. I also run Google Voice on an iPhone 13 (work phone) on ATT. If someone calls my Google Voice number both phones ring. I am going to go to Europe for about a month. I want to avoid paying the $100 per phone to VZW for their…
E-Sim bought in Europe won’t connect
I bought an e-sim when traveling in Europe and installed it. I got bars on the upper right but no data or phone connection. Spent $47 on the e-sim and have an unlocked iPhone 13. About to go on another European trip and will not pay another $10/day for lousy data services. Don’t know how to correct this and calls to…
Verizon App Manager auto-installing apps
Verizon App Manager just auto-install an app on my phone out of no where, without asking me or getting my permission. Some Royal Match app. I saw a "notification" from Verizon App Manager explicitly saying this. I'm the only one at my home, and there is NO possibility that someone else used my phone and manually downloaded…
LTE Slow since June 2021 in Summit to Newark, NJ Area
Since June 2021, LTE has been so slow as to be useless in the area between Summit, NJ and Newark, NJ. I have an Unlimited data plan. I have followed all Verizon recommended steps to reset networking on my phone, with no result. I have recently spoken to many people at my work who report the same problem. This is not a…
Cell Coverage in Michigan Upper Peninsula
Does Verizon plan to expand cell coverage in the Shingleton, MI and Melstrand, MI area by placing Verizon equipment on existing towers 722443 and 725733. I have a summer place on Nevins Lake east of Melstrand and have no signal. AT&T coverage is strong in this area. The highway to the runs between Munising and Grand…
Signal decline
We have had a coverage decline over the past few years. We were previously able to receive calls and text messages and now we rarely get a call or text message. This impacts everyone with Verizon that comes in the house. We have tried resetting our phones and network settings (we have Apple Devices). We live in the Haddon…
Errors in Verizon 4G LTE extender log with frequent dropped calls and one sided audio
I have had trouble with my Verizon 4G LTE extender since I got it. Just looked at the error log. Can anyone tell if the errors are software problem or malfuctioning hardware. 1IPSec down[Cleared] This alarm is an indication of un-successful IP Sec tunnel set up with the SeGW (Security Gateway), due to failing DPD,…
Verizon Dollars
Like many before me, I'm getting the run around with my Verizon dollars. Synchrony passes me off to Verizon and Verizon passes me off to Synchrony. This is not a new problem. 6 months and over 600 dollars not able to use. Verizon is about to lose another customer
New line phone number
I added a line to a relative's account. I got a new phone and phone number. I recently had a friend call me back, and the number that is showing up on his phone is the account owner's number. How can I make sure my number shows up? Both lines and numbers show up in the account.
Do missed/unanswered calls show up on My Verizon bill (under the Talk Activity)?
Hello, Do missed / unanswered calls ever show up on the My Verizon PDF bill? (under the Talk Activity section) Specifically, if someone (either spam or someone on my contact list who has called me before), unblocked, tries to call me today, as of October 2021, and I do NOT pick up at all (even for subsequent calls), will…
SOS to one bar
Both Verizon phones toggle between sos and one bar. When this happens no calls no texts. At home. No issues before. Contacted Verizon, gave me # to call. What part of can’t call do they not understand? Using Wi-Fi fitt egg data.
dropped calls continued....
I continue to drop calls on wifi calling too. It is getting worse as more visitors on their phones come into the area of 59936. I'm having to use a land line for my work and cannot take calls without dropping or frustrating the caller - wondering what I am paying for at Verizon? Up until now service has been really good.…