Mobile Network (Archive)
Slow data speeds despite full bars
Getting EXTREMELY slow 5G data speeds in the 96858 Hawaii region. Currently sitting at 4 full bars of 5G on my iPhone 14 pro max, but averaging less than 1mbps download and upload speeds when running my internal tests via Speedcheck. Anywhere else on the island my service is well above this average. Please help..
Service interruption
I made a promise to pay agreement and I paid on the date that my payment was due. I woke up this morning and my service was interrupted and they will not allow me to speak with an agent until I make another payment. Verizon is taking all my money and I have other bills to pay I don’t understand why you give the option to…
iPhone connected to band 66, states deactivated and not configured?
Why would my field test on iPhone 14 constantly state it's connected to band 66, when it states that band is not configured and or deactivated? The field test constantly shows iPhone connected to band 66, yet that band says it's deactivated and the UL state is not configured? Leaving bands 13 and 48 as the only 2 options.…
Server at vtext.com (34.199.121.51) returned '450 4.4.317 Cannot connect
Why did this stop working? The last message I was able to receive from work, was on on Friday during the day on 5/26 Here is one of the many that didn't get through over the weekend. Diagnostic information for administrators: Generating server: PH8PR09MB9344.namprd09.prod.outlook.com Receiving server:…
Promo order
I was lied to be 3 employees and a Manger saying he promises to fix my problem I am filing a complaint. Verizon should be held accountable. I have been reading so many fraudulent stories.
Poor to No signal at Home and area 43064
From the past 15 to 20 days facing coverage issue and the signal jumps from 5G UW to4G and to No Service. Reported the problem and each day the Advanced Tech support team takes one step and now they have put in a eSIM but yet the same problem. The Support is trying to pushing the issue towards Device issue even when other…
Transfer pin
Hi Ive tried to get my transfer pin over 15 times this is crazy you guys make everything so difficult reason I won’t be move services. I’ve tried both ways.
Verizon service
Why has my Verizon service deteriorated? I only get 1-3 bars and have to use Wifi if I want to connect online. This is a fairly new development and is driving me crazy.
Hotspot is Prioritized on Unlimited
I am rather frustrated with my Hotspot 8800L. I switched from the unlimited 100G / month to the 150G / month. Within days my speeds dropped from 12 Mbps Download, 8 Mbps Upload, Ping 68 ms, Jitter 6 ms, SNR 2:1 to: 1.2 Mbps Download, 4 Mbps Upload, Ping 136 ms, Jitter 30 ms. I contacted support, we did a reset on the…
iPhone to android text messages since purchasing new phone
I have tried the solutions stated here - going into my account / device / blocked services / and toggle on then off messages. Then, I turned my phone off and then turned it back on. I am still not able to send a text to an android phone. Also, not able to send out group texts if an android phone is one of the reciepients.…
Provision of new Verizon locked iPhone 14 max pro to ATT and or FirstNet
Has anyone else had a Verizon locked IPhone 14 max pro provision to ATT and or First Net? Why would a Verizon shipped (locked) new iPhone provision to ATT? Or First Net? I'm not a first responder?
dropped calls
I am in 59936 zip code and all winter have few problems with my verizon service. starting about early april, dropping calls becomes frequent - sometimes it is impossible to make a call. A Verizon customer service person walked me through all the troubleshooting and none of it has helped. Then they sent me a new SIM and…
Poor coverage
It's been over a year since I submitted the issue of poor coverage in the 37301 area of Tennessee. I never received an acceptable solution, I was only told that there is coverage in places within the zip code. That is NOT a solution! The coverage map indicates coverage over most of the zip code but I can tell you it is…
bad service
we live in the vicinity of Droyers Point Blvd and Cypress street in Jersey City, NJ 07305. and have a verizon phone/account Recently service has been terrible. Dropped calls, calls not going thr. This is unaceptable and has never happened before. Phone is unusable! Please fix and advise.
Service is terrible
I live in San Bruno. Work in San Mateo. for the past 2 months and even when I was on vacation my phone service has completely diminished. I can t make a phone call or even send photos. What is up with Verizon? They used to be the best company on the planet!!!
my phone says SOS randomly while sitting at home.
according to the maps i should have coverage, and i do most of the time. but sometimes its just gone. i updated my phone. is there anything else i can try?
Congested Cell Tower
Hello Verizon Team, There's a cell tower close to a school here that exponentially seems to get worse in congestion every month. Speeds often dip to 0.20Mbps despite full signal level (and you'll get like random minutes of packet loss). Calls can fail sometimes too. In times of no congestion, I see around 25Mbps. I pick up…
Worst Customer Service Rep Ever
I'm sure this community is full of complaints and they get buried, but this is the only means I could find to reach a customer service rep. I am listed as the Account Manager for 6 devices. Several weeks ago we upgraded from a limited 16GB plan to Unlimited, which is when the service issues began. We went from nearly no…
Bad service
We are getting in and out data mostly 2bars of service but who ever the person is on Facebook said it’s good but no it’s not we pay for it and I want better service Then this
Can't Activate Hulu...
I am still unable to get any help with getting Hulu to activate in the Disney bundle. Disney+ and ESPN+ activated fine but Hulu will not activate. I am going through Disney+ and the Verizon bundle but once I enter my email and password I get the dreaded " We could not complete your request right now. Please try again…
Signal Strength Reduction
About 50 people in my office have Verizon as their provider, including me. I started working here 9 years ago and the signal has been a solid 4 or 5 bars since. Last week, the signal suddenly dropped to 1 bar or worse and suddenly none of can use our phone. This is a huge, huge, huge problem for our business! Our business…
Transfer of Line Service Problem
I got an email to accept a transferred line. If I tried to complete to transfer at the website, I was unable to due to unexpected error(no specific reason). Chatting with several agents doesnt help and customer service was not reachable over the phone. What's the "unexpected error"? Verizon website has the function that is…
Service
Verizon service has gone from a 9 to a 2. A few months back I couldn't make calls, send text, get on the internet nothing. Then when Verizon finished playing around with the service and towers, everything went back to normal. After about a month, we are back to the same horrible service. Can't make calls, calls dropped, no…
data usage
Does anyone know a better cell service that doesn't throttle you on data usage? I have the unlimited plan and even with the throttling after 15 GB of mobile hotspot, I've never had problems connecting in the past. This month, they throttled me way before I hit the cap and am so far throttled now, I can barely access the…
"Welcome to Verizon Wireless" Message 4
Hi there! I am a Verizon customer and I am having issues when dialing phone numbers that start with NPA-NXXs of 240-264. I make calls to Maryland for work with this NPA-NXX, and was able to make successful calls as of May 1st, however, since then when I call that number (which is a business) I get the "Welcome to Verizon…
Travel pass
Where do I purchase a travel pass
How to block international calls inbound and outbound
Slow Data Maladroit Customer Service
I originally called Verizon over a month ago because my Personal Hotspot wasn’t working, and now, over a month later there is still no resolution. I have asked kindly and repeatedly to be escalated to a person that can resolve my problem. Unfortunately, since then, have learned way too much about telecom companies in…
5G connection issues
When I’m connected to 5G, getting poor or no internet connection. I’ve seen several posts with others having this problem but no resolution listed in response from Verizon.
Using iPhone 11 and Xs Max iPhone with TravelPass and Preventing Calls
When using these phones with TravelPass what are the settings to prohibit making or receiving calls? Can you still use in-country wi-fi services without activating TravelPass in the international countries? Thanks for any feedback.