Mobile Network (Archive)
2000+ seniors cannot reach the internet, text or call during power outages
I live in a rural area of Northern California. Our Verizon service is generally adequate. However, when we have a local power outage, it is basically impossible to get to the internet on cellular. Also texting is often not working and frequently cannot even make a voice call. I saw the SOS label on my phone several times…
Number Share - SMS
Here is the equipment that i have: Samsung Fold 4 - Phone Samsung Galaxy Watch5 Pro - Smartwatch I have Number Share enabled on my phone to watch. II gave my phone for service and if someone calls me the call routes to my watch. That part works great, If someone tries to text my regular cell number i never get it. If…
Trade In Credit Not Applied After MULTIPLE Calls
I traded in my iPhone XS device when purchasing iPhone 14S in September 2022. I received the email that Verizon received my device on September 24th. On the status update, I saw that it was priced at around $800. They said that the credit will be applied to my bill over 36 months. I don't see it applied to my bill until…
Verizon Trade-in Devaluation
I went to a Verizon store on March 11, 2023 and was told by the employee there that I'd be able to get $1000 credit to buy a new Samsung S23 Ultra if I trade in my old Samsung S20 Ultra. I sent my old phone via the box that they gave me which according to UPS tracking arrived on March 15, 2023. Yesterday, I received an…
Cell Towers
Can you request that a cell tower be added in your area or check to see if one is planned? To be clear, I DO NOT OWN real estate where it can be placed. Seems like that is the default response and never answers other similar questions. Is there a way we can inquire? Everyone in our area seems to get 1 bar service.
dead zone
I am very disappointed with verizon wireless. I recently switched from att to verizon and i totally regretted. There is a dead zone for over 2 months in jackson heights queens ny 11372 . I have called verizon many times and i have spoken to multiple technicians. I tried many things in my phone settings and they also send…
Worst website ever!
Every fudging time I try to use the Verizon website it dead ends on me. I'll get to the point where I click on a button and it does nothing. Or I click on a button and it takes me to a blank screen. Or it says that function is unavailable right now, try later. Or it says it can't connect to the server. But no worries ... I…
Network unlock
Hello, I'm curious about Verizon Wireless network unlock policy?
Declining Call/Data coverage
I have been a customer since 2004 and have noticed in the last two years that the coverage has declined. I used to be able to use data when indoors and make phone calls. Now I barely get a bar and yes I have tried all of the "tricks" update phone, use -wi-fi, stand on a table and hold the phone to the sky. However I used…
Trade-in bait and switch
Has anyone actually had the issue of bait and switch trade-in value resolved by Verizon? We traded in 3 lines, two orders placed online with Verizon rep assistance on phone who confirmed $579 value ( I also have screenshots) and one order was placed by another Verizon rep who also assured us $579 trade-in value after…
Change account owner
I need to change the account owner from my brother to my self. How can I do this without going into the store. If I did go into the store, what information do I need?
Bad customer service
Seth was very rude and not helpful at all. The answers to the questions you gave me did not work for for my wife who was not within the store. He walked away multiple times while I was still questioning him. He also was chomping on gum with his mouth wide-open the whole time. Luckily the woman who is working behind the…
Why does my service stink?
The last few days my service has been horrible. Like to the point it doesnt work. Same with the other 4 phones on my plan. I am located in Southwest Lower Michigan and we have had some weather come through lately so is there an outage?
Increase in Data Usage Starting on This Billing Cycle
Hello, My phone has some kind of data usage every 6 hours. Prior to this bill, it was .00001 GB every 6 hrs. Beginning on the first day of this new cycle, it is now .01 - .07 every 6 hrs. I have no idea what changed starting on the first day of this billing cycle and can't figure out how to investigate. Verizon has sent me…
Does verizon has issues with Zelle?
I am trying to register my verizon number on my zelle/ chase bank and it is not letting me, it is saying it is not a valid mobile number ( as if it was a google generator one), and I am not able to use my number with zelle, is this a common error? Already called zelle, and chase seraparetly and they all said it was a…
Unlocking Verizon Mobile in UK
I recently brought a new phone on e-bay and it is connected to Verizon . The problem is that I live in the UK. Is there a way to unlock the phone from the UK?
Calls to Verizon wireless customers showing wrong caller ID name
How do I get Verizon to update their caller ID data so that calls from my organization show the correct caller ID name? Calls from my organization to Verizon subscribers show "Public Service" instead of the CNAME sent from our carrier.
April 2023: Abysimal cellular and home wireless service in Dallas. What can be done other than to drop Verizon?
* Live in metropolitan Dallas; travel weekly, domestically. * Home internet service is absolutlely terrible; frequent resets at home, low to no signal strength; dropped video calls and 'unstable internet connection' messages * Cell service is equally if not worse both in Dallas, DC and other places I travel. Dropped calls…
blocking text messages from email addresses
We have recently been inundated with text messages from email addresses. Of course we cannot block them from our phone since there is no phone number to block. Recently I read about blocking email addresses and domains, and so I went in and for each device checked "block all text messages from email addresses." I click…
My Xfinity remote can't connect to my Verizon internet- why?
Why can't my Xfinity remote connect to my Verizon internet? Do I have to change my internet service to Xfinity??
Can't receive a verification code from Facebook
Using 2 Factor Authentication for my Facebook App, I am unable to login because... as Facebook technical support has advised - my phone provider needs to be contacted. I have read articles on Vtext and understand there might be a setting on my phone that will help me to receive this code. Can someone reach out to me for…
Poor signal
We have very poor coverage on our street. It never used to be that way. Have complained to Verizon repeatedly with no response. They keep blaming someone else. Cannot use our cell phones at home or outside our house. Have to drive 3 blocks to make a call. They won’t help us but definitely keep taking our money.
Problems with service
I have been a Verizon customer for a very long time and have NEVER had the problems with service like we are having now. What is going on?? Suddenly calls are being dropped. Suddenly we have days of no service at all and when we try to make a call, Verizon says "you are roaming purchase a pin". We pay around $250 per month…
Calls not working but texts are
it will send and receive text messages and emails and everything like that; however, calls won't work. The calls won't even connect when I try to make them and when someone calls me it goes straight to voicemail. It also shows that I don't have any bars of service (all of the little circles are empty) Even though I have…
locked out of our network extender
Our network extender is on closed mode. My phone detects the network extender but says my Simm card is not authorized to access it. I went to "manage devices" on the verizon.com website and it says no access list is assigned to my network extender. I can neither edit the assigned list nor change my network extender to open…
Cannot Receive Verification Text Messages
Verification codes do not go through Verizon messages online. I have sent at least 10 different verification codes and not one shows up online. Now it will show up on the cell phone BUT not everyone has access to their physical phones all day long, hence needing to use messages online. Its aggravating when costumers cannot…
How to call Mexico Cell from US Cell
How to dial Mexico Cell from USA Cell? I just switched from At&T after over a decade & can't dial Mexico Cell from My Verizon Cell in Houston, TX. Somebody please help me!
Network coverage is abysmal
As many others have commented here, network coverage at my job is abysmal. The zipcode is 07677 (Woodcliff Lake, NJ) - I currently have 1 or 2 bars and NONE of my apps that require internet are working. How is this acceptable in such a populated part of the country? I just switched to VZ to save some money from AT&T and I…
Verizon wireless Shady sales practices
I've been a Verizon customer for a long time now. I have been surprised by the shady sales practices I have encountered. When talking to their sales reps, they indicate a discount. When you agree to the invoice, the discount isn't there. They tell you it will be added after the first billing cycle. I have seen it where…
Roaming message when in extended network and making a call
Earlier this year I started getting a message that I am now Roaming and need to purchase a pin in order to make a call. It is happening in extended network areas. I have never had these problems. My family members are part of the same plan and do not have the problem. A few weeks ago I was on a call with tier 2 at Verizon…