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Poor signal strength at home
We have had a problem with low signal strength at our home for a long time. It is partially remedied by using a WiFi connection while inside. Outside our home, beyond the WiFi, one or two bars LTE at the most is typical. The Verizon coverage map, that is only an approximation, shows that our home is in a location between…
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Poor Reception in Metropolitan area.
Today I Discovered that my reception at home (in Warren, Michigan 48091) is as bad as it is in Rural Mid Michigan (Lake, Michigan 48632). Today My Xfinity serves are out (outage started 4am 3-16-2023) and I have no TV, DVR service and Internet. This is how I discovered how bad my Verizon Wireless service is. Yesterday…
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4 bars of 5g cell signal but no internet
I am experiencing an issue where my phone says it has cell signal and multiple bsrs of 4g or 5g but nothing on the internet loads, texts take forever to send, and calls drop. It started with the S908USQS3CWF2 update. I have contacted Verizon many times and they don't have a clue how to fix it. Verizon has told me to try…
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Service in Freeport Maine
Absolutely awful LTE/4G service despite having 3-4 bars cellular reception. Why is it so bad here. Very poor show from Verizon. Spent 5 hrs there and not a scrap of data coverage. Had to keep jumping on to work hotspots to get any messages thru.
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Can't receive calls from certain people
Last couple of days, neither my wife nor my son can call my iPhone. They get a Verizon message "the number cannot be completed as dialed." I went through all the diagnosis steps with a Verizon tech, and he is stumped. Eventually he gave up and told me to call Apple! I don't think it's an Apple issue. More information: - no…
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Travel pass
Service stop working 4 hours ago in Lithuania.
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Esim Activation Problems
About a month ago my psim stopped working intermittently until it stopped working altogether. After that the sim card tray could not read that it was there. At that point I went to a verizon store to get another psim thinking that it would be fixed. Instead it could not read that one either, it acted as if it wasn't even…
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Coverage in Los Angeles area
I have lived in the LA area for 3 years, had 2 workplaces, I've lived in 2 houses in different areas, and have used a total of 4 phones on Verizon (iPhone and Android). Each of these areas is highly populated but not insanely densely populated (single-family home neighborhoods) - i.e. areas where you would expect strong…
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IP Passthrough Mode Limiting Speed to 100Mbps - ARC-XCI55AX
I am using an ARC-XCI55AX with IP Passthrough. My speeds are limited to 100Mbps - 120Mbps when IP passthrough is enabled. Confirmed that my cables are capable of gigabit speeds. Confirmed that the ethernet ports on the 5g gateway are set to Auto. (Also tried with both ports forced to 1000Mbps Full Duplex, Same Result)…
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TCC Should be removed as an Authorized seller, PERIOD!!!!
First off let me start out by saying, had I have known TCC was not Verizon store but a reseller, and done some actual research on TCC instead of Verizon themselves. I would have never walked into that store.. and would have gone the extra mile to go to a what I didn't know at the time a "Corporate Store" location. This is…
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Phone trade in
Switching to Verizon has left us disappointed, dissatisfied, and depressed! Our entire family went in on Labor Day to look into upgrading 3 of our iphones. I was told Verizon was offering a trade in on devices, $1,000/each for 3 of our phones, which would make the iphone 12 free. I was shown the print out of the promotions…
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Stole my Trade in and not giving me my monthly credit
June 2021 I was chatting with a representative and was told if I trade in my galaxy s8 I would get a $799.99 credit, over 24 months on a new galaxy. No changes were required to my phone unlimited plan. Even the person I spoke to on the phone acknowledged this fact. 3 months later I still do not have my credit. I asked for…
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Victra, an authorized retailer?
My experience: I wanted to upgrade my Iphone 11 Pro to a Iphone 13 Pro Max. Initially I was helped by Nic (great sales rep, very polite, but does not practice integrity) so I went to 639 E 400 S #B, Salt Lake City, UT 84102 (Victra) in order to replace my phone. Nic ran through some of the fine details and some packages I…
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Preferred network type
After the june update I noticed the option to switch between Network types LTE and 5G under preferred network is missing. Is this a common issue now after the june update or did Verizon decide to lock it out?
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Customer service
Hello, I’ve been with Verizon for almost 20 years and always experienced great customer service until this year. The last few months of dealing with you has been UNBEARABLE. first it started out with a trade in. I asked for a second box to send the phones back because it was 2 phones and you specifically told me they…
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Does call filter plus block ALL text messages from an area code you or just calls?
I have blocked an area code to keep someone from texting me as they keep changing numbers, will this work or does it only block calls from that area code and NOT text?
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Coverage in Grand Rapids MI
I thought Verizon always had good coverage but there are so many bad spots here in Grand Rapids / walker Michigan it is so frustrating. I'm talking about major population areas.. every single day at my kids school 0 or 1 bar (wifes apple phone and my Samsung). I hope there isn't an emergency needing someone to make a call.…
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Billing and support
I transferred five phones from another provider back in June of 2022. I've never worked with a corporation as fundamentally incompetent as Verizon. The individual support employees have tried to help me, but they seem to be stymied by Verizon's ridiculous corporate structure. When my order of phones failed to ship. I…
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Coverage in my area
Coverage in Amherst, NY area is terrible. It has gotten worse. I had a Fios tech come to house to upgrade and internet. The tech couldnt finish the upgrade because she couldn't get cell service. She had to get in her car and drive closer to the Verizon garage hub to finish it and come back. So I called Verizon Wireless…
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HORRIBLE WIRELESS SERVICE
I have been a Verizon wireless customer for over 25 years and I have to say the wireless service has gotten Horrible over the last year and a half to where I am serioulsly shopping around for other carriers. Whether it is making calls, internet or text all horrible. Areas I never dropped calls now I can barely keep a call.…
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Number Share Not Hiding Connected Device Number
I have number share setup for my phone and my watch so my phone is the host and my watch is the connected device. My phone is a Samsung Z Fold 3 and my watch is a Samsung Galaxy Watch 4 LTE. Calling or texting the host phone number works as expected. If I turn off the phone, or turn off bluetooth on the phone, or put the…
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Network Unavailable when sending group text messages on flip phone
Recently sending text messages to groups of contacts or pictures takes 20 minutes to HOURS to go through. Using a Kyocera E4610 flip phone. Text messages to single contacts goes through normally. I get a "Network is Unavailable" message when trying to send messages. Same problem on two similar flip phones, mine and my…
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Loyalty discount eligibility
So there is discount floating around on here: https://community.verizon.com/t5/Verizon-Messages/Exclusive-Loyalty-Discount/m-p/1250168#M39037 Marked as "exclusive". I would like some insight as to how the selection process is, eligibility requirements, and why some representatives seem to not know what it is. There are…
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Sales Maker Discount
Hi- I have trying to get onto the sales maker program for the last 3-4 months. It says I'm verified but it is not applying any kind of discount. When I call in, everyone says they do not deal with the sales maker discount. All of the customer service reps have failed to give me any contact information for anyone that can…
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Person on the other end can't hear me...trying this before Ghostbusters
I am have been having a consistent, if not worsening, issue for the last few months where callers on the other end of my phone calls will suddenly stop being able to hear me. Specifically, when I am talking to someone on my iPhone XS during a regular phone call (i.e., not FaceTime, WhatsApp, or Zoom call), at some point…
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Awful Reception in Lakewood Colorado
I live in Lakewood Colorado and my neighborhood has all around terrible cellphone reception. The only way to make calls in the area is to be connected via Wi-Fi . I have been told that competitor services will give you a signal booster free of charge because of this issue. Is there anyway Verizon will provide me with a…
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IP-based location for 5G Home causing issues
I've seen other posts from users experiencing this same issue, but no resolution actually provided. Since having switched to Verizon 5G Home, everything has been great so far with only one exception: My IPv4 address is in a different state, and my IPv6 address is in another completely different state (and neither states…
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Re: Does Verizon care about loyal very long term customers, or that they have no service?
Hi Kescot9. From the bottom my heart, I can tell you we do care. 13 years is a long time and it is for you, our loyal customer is why we continue to invest in the network so your have the best network to stay connected. I am sending a private message to you, so we can chat more in depth on your needs and discuss account…
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Verizon Tower Noise Issues
Hi there We live in the middle of nowhere, NY, and have a Verizon tower 0.9 miles from us. For the three years I've been living where I am, it's been an innocuous presence, and it's been nice to have good service! However, at least as of 3 weeks ago it's begun making an awful, continuous noise that can best be described as…
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Digital Secure
Verizon has now charged me $5.00 per month repeatedly for 'Digital Secure' despite multiple calls and chats to have it removed. It shows up as 'free' in my Account, yet keeps charging, and cannot be removed. The screen simply throws up an error when there is an attempt to use it. After hours on chat, the rep confirmed…