-
How to get support for poor signal strength in Rural Colorado?
Many around my area (Rural Colorado) are having the same issues. I would like to know what Verizon is doing or not doing to correct this since we all pay a premium to be with Verizon.
-
No Verizon Customer Retention Effort
After 10 years with Verizon, 5 lines and consistently giving more and more money over the years because of growth of my family and increased use, I'm looking to find a new provider. All this because Verizon basically cheated me out of a phone rebate for BYOD on a technicality. Instead of just recognizing that 1) I had…
-
Bait and switch to upgrade to a new phone
This has been the worst experience I have ever had. When I called to order my new phone. Verizon had two promotions going. One was to pay off my old phone and the other was to give an $800 bill credit. I asked the lady when I was ordering my phone and she told me I could do both. After I got my phone and sent back my old…
-
trade in credit issue
So i decided to switch over to verizon from another provider solely because of their trade in credit offer of $1000 for my old phone when i started a new contract with them. I got my new phone on 09/13/2021 in store and was given a box to ship my old phone out in sometime in the next few days. i shipped my old phone out in…
-
I am SO SICK of Verizon's dirt.
I am SO SICK OF VERIZON!!!!! They offered us a deal to upgrade our phones. I am paying for 4 lines at $60 or so PER LINE just for data usage! This doesn't include the line charge or upgrades that they have been charging me at $40 or so per month per line! This is supposed to include unlimited data, Disney+, etc. However my…
-
Customer service is a joke
I have been getting nothing but the run around from customer support for 3 days. My phone's sim card suddenly stopped working. No explanation why. Phone was not damaged in any way. I simply took it out of my purse and a few minutes later it stopped working. I have spent over 4 hours chatting with support. They told me to…
-
Verizon Website Not Working As Usual.
While your UX/UI has somewhat improved over the last 4 years (ridiculous!), the functionality has got far worse. Whomever company you hired to run this website is a total disaster. Just wasted 3 hours to buy a phone and can't even get to place the order. I'm being looped between the agreements and the payment back and…
-
Verizon 4G LTE Home Internet Throttle
I've noticed that my home internet works great except in 2 areas no matter what settings I do; Netflix and YouTube limited to 10 mbps speed. I can get around this with my personal VPN. My employer's Cisco anyconnect VPN using DTLS v1.2 is severely limited and can only do around 1-4 mbps vs. The same machine not on VPN can…
-
Verizon is worse than a dial up modem
I've tried customer service, working with them for over an hour without any luck but that's not a surprise since it's all Verizon customers that have a problem here. It's not just me and my phone. It's looking like I'll need to switch to ATT which tests at 150Mbps here. Verizon tested at 56kbps. See for yourself. Verizons…
-
Trade in Status Issue
The UPS status for my trade in shows received by the dock at the Return Center 09/26/2022 8:07 A.M. The Verizon status page only shows shipped and on its way. Just over 3 weeks now since it was received, is it expected to take this long to show in the system it has been received by Verizon? Thanks!
-
Customer Complaint....21 Days and Counting Verizon still has not resolved the issue and
In the 21 days in counting, I have been lied to, rudely treated, ignored and the list goes on by Verizon employees for an issue that is THEIR FAULT and cannot or doesn't care enough to resolve. Meanwhile, I still have a malfunctioning phone after 3 separate Corporate complaints (2 to Manon Brouillette and 1 to Matthew D.…
-
One Verizon ID still enabled on closed account
I closed a FIOS account and opened a new one. My One Verizon ID is still connected to the old closed account even after I changed my email and removed the mobile number from it. This is keeping me from setting up the One Verizon ID with my new FIOS account. From doing some searching it seems that you cannot do this on your…
-
Verizon completely messed up my Verizon Credit Worthiness Score
I've now spent over 8 hours of my billable time trying to fix Verizon's mistake. Unannounced to me, they conducted a routine annual credit check and attempted an unauthroized soft pull on my Experian credit (which I have frozen) then entered completely incorrect data that yielded a credit score of (wait for it)....100.…
-
How to escalate an issue
I have been having trouble with a salesperson who gave us a promotional deal for new iPhones in May. It is now October and the discounts have not taken effect. I have texted him, gone to the store etc for weeks to no avail. Do I need to contact the attorney general’s office?
-
Connect 5G Internet Gateway to Netgear Orbi Router
Has anyone been able to connect a Neatgear Orbi Router to the VZW 5G internet gateway? I have a few devices which include 2 NAS drives that need a cable connection. Plus the Orbi has better parental controls. Thanks
-
Wrong name appears as my caller id
How do I ensure my calls appear with my correct information on others' caller id?
-
Tower issue
Orleans, Indiana 47452 has 2 cell phone towers in the town of Orleans(47452) The first tower is on the north side of town 8620 IN-37 Orleans, IN 47452 On my speedtest app I received results of 106 mbps download and 13 mbps upload. Which is very quick and I have no problems with using my cell phone at this particular side…
-
UPS Label created why no movement
Ordered phones on Saturday 10/15. UPS has said since Saturday that the label has been created and the delivery date will be provided as soon as possible. Verizon promised 2 days shipping arrival by Wed at 8 pm 10/19. No updates and becoming very concerned as Verizon is not the most reliable and UPS stated that it has been…
-
BOGO offer not honored
Purchased two new iPhone 13 Pro phones in February 2022 on a BOGO offer for new Verizon customers (with 24 month device payment agreement). Over the past 8 months(!) I have unsuccessfully tried to follow up with the company to understand why the credit has not yet been reflected on my bill. In addition, other smaller but…
-
Poor coverage Medford NJ
Hello. I was in the Medford NJ (08055) area and both my wife and I had coverage issues while driving around. Why is that? I’ve also experienced this in the 07307 area. Can support assist?
-
I though Bluegrass Cellular was bad. Really making me want to change providers
I am tired. I am paying too much money for services that are out more than they are on. When you bought out Bluegrass, I was excited. That excitement was short lived and gets worse with each day. Anymore it seams i have no service more times per day that I do have service. If calls even go through, they are continuously…
-
In Store employee compliment
I wanted to leave a compliment for Warren at the Lee's Summit, MO store. We had an issue with trading in my Pixel 5, which wasn't shown as paid off in the system although it was. Warren assured me I could order the pixel 7 and trade in the 5 later. I came back with both phones a week later and he quickly got it fixed for…
-
TRADE-IN Issue
My husband and I sent to Verizon our 2 perfectly fine iPhones for a trade-in on January 8, 2022. The phones were 2 iPhone XR 128GB, like new, gently used for only 1 year, perfectly working. We should have received $800 for each of them, and instead since then we have been paying monthly installments for our new phones! We…
-
Have Not Received My Refund
I ordered the IPhone 12 Pro on October 2nd but kept receiving a message that I need to “take action “ in order to stop the order from pending. So I did everything they needed me to do but the order still kept saying “pending”. So I canceled the order myself and even contacted Verizon to cancel it themselves on October 6th.…
-
Fraud department
I have been trying to add a line and activate a device and have spent over 5 hrs on the phone with customer service, they said the fraud department is stopping them from adding the line, two reps have tried to reach the fraud department and haven’t been able to get through. I called them directly and sat on hold for over…
-
Bad Reception
After moving to western North Carolina from Charlotte, we were told that Verizon had excellent reception-so we did. Even in metropolitan areas, our signal is spotty-if at all. why do we pay the same amount for service of those in larger cities, when we only get 1/2 (if that) of reception. I urge everyone who gets spotty…
-
Billing
How can I get a hold of someone at Verizon that will help me. I was over billed $535.61 by the Apple Valley Minnesota store. I just get run around every time I call every email every text message.
-
is there a home extender
Where can I purchase the extended and what are my steps to resolving the no service issue?
-
Bank account charged, credited, charged again?
I've noticed that every single time I pay my bill online (not auto-pay), the charge in the amount due comes out of my bank account immediately. Check back the next day, the charge has disappeared and my bank account has the money back in it. A few more days, sometimes up to 3 or 4, and the charge is back on my bank…
-
Customer Complaint - Does Verizon Really Care About its Customers?
On Sept. 29th, while out of town in North Carolina, I started to experience charging problems with my iPhone. I went to the Verizon website to take part in the iPhone 14 Pro trade-in program. During the process, I noticed I could have it shipped or picked up since it is showing in stock at the Verizon store in Augusta Ga.…