Mobile Network (Archive)
VPN target IP in accessible only from verizon
Good day, I am a 4G LTE home internet user. I use the service for many things, including VPN for work. I have no issues, and I'm an IT guy by trade...however I have ONE VPN site that I cannot reach. I cannot even traceroute or run ncat to this IP from. Traceroutes never seem to leave the vzw.com network. If I connect my PC…
4g lte home internet throttle
I thought they weren’t supposed to throttle your Internet. Every once in a while, I will get 50 MBps but on the speed test it always goes well over 100 until throttle back to 50 every time
South Boston Dead Zone
How do I report dead zones? I ran into at least two areas where I had full bars but the 4G or 5G was grayed out. I could not get any days to my phone until it switched to another cell tower.
Verizon doesn’t care
I have tried over and over and over to get someone to correct my bill. Been off for a couple months now and they do not care, won't listen or follow up. Just want more money. Will be telling everyone not to come to Verizon for anything! Horrible customer service!!!
Why has my service become so bad in Mashpee MA?
I bought a signal booster several years ago and service was adequate. Recently it has been averaging one to two bars and calls are dropped. What to do?
No Service/Dead Zone, Make a Report Button
As many others have said. The Verizon coverage maps are kinda garbage and should be aquainted to false advertising. See the attached map, this entire area should be 4G and or 5G. It's a big fat nothing out towards the lake. Not just me, for anyone. Verified on over 20 devices. I was actually surprised to see this map. This…
Auto Pay and Gift Card
I have autopay set up on my mobile account. I have two gift cards that I want to use to make a partial payment of my bill so there is a balance left for auto pay to pay to ensure I keep my autopay discount. I followed the exact instructions on this forum (both on my laptop and on the my verizon app) and the payment would…
What can I do about my bill being so high?
I bought a new phone recently at a Verizon store. The guy who took care of me messed up the #s big time!!! As in my bill is 20$ more a month than what I agreed apon!!!! I called the 1800 # and was told all I can do is buy out the phone outright.... I can't afford what this [removed] did to me and can't do anything about…
Yet another Verizon lost trade in
Earlier last month, I woke up to my phone being completely unresponsive and had to make an emergency run to my local Verizon store to get a new phone. My boyfriend(plan owner) had to come with me and also decided to upgrade phones while we were there since there was a deal on Google pixel 7 Pros if we both got one. We…
New Customer Trade in issue
I am new to Verizon. When I signed up I received $200 for both of my new lines via gift card. I decided to trade in MY device from AT&T to Verizon. I was offered $384 which I had the option to select PayPal Deposit or account credit. I chose PayPal Deposit. I have called over 50 times within the last 2 weeks because my…
Filing A Complaint
I've been having many issues with Verizon for the past 2 years but this one takes the cake. On 9/2, we were attempting to update our phone numbers to reflect our new location. On 1 line,(Samsung phone) the number changed with no issues. The second line (iPhone) had issues with the number change and suggest I call CS for…
Report poor coverage
How can I report poor coverage? There are widespread coverage issues across the northern section of Midland, Texas (Zip 79705). This is not a rural area. Calls constantly drop and data coverage is all but non-existent. This has been going on for at least the last 2 years, with multiple devices among many members of my…
Consistently Poor Coverage in Zip Code 86303
Is there any way to improve signal strength in the 86303 Zip Code? There is a small community of about 350 homes called "Groom Creek". It is in the mountains, about 6 miles south of downtown Prescott, AZ. The "Groom Creek" area is the most densely populated area within miles in each direction, yet the VZW coverage is…
How do I turn off the mobile hotspot for some devices on my account?
My plan includes a mobile hot spot and I want to turn if off for some devices on my plan for my kids. How do i do that?
Will unlimited 55+ loyalty plan get 5G?
We're in houston with 55+ loyalty and want to upgrade to iphone 12 with 5G. Will it still work with 55+ loyalty?
Help! My timezone keeps changing!
My husband and I have totally different phones (ones a galaxy, the other is a motorola), but we are both having the same problem. He even got a new phone since this started and it does the same thing. Our phones randomly change time on their own, always by exactly an hour, almost like the phone is changing timezone or…
Verizon did an unauthorized chargeback to my account
I have a business with multiple lines. I cannot and would not do anything to shut any of these lines down. I paid my bill in June or July, and now at the end of October they say there's a charge back and I'm now a cash only customer. If this doesn't get resolved ASAP, I'll be moving all lines to another service. I can't…
How to get customer service?
When you're on a family business plan how can someone resolve issues without having to need the primary to call on your behalf every time? Once again Verizon trying to charge a customer $500 for data roaming. I guess Verizon thinks it's reasonable to charge that amount for using Google Maps three times while on a 4 hour…
No service in DC or Maryland
It is so frustrating that I have zero coverage at work in DC and limited coverage at home in Maryland. I’ve been a Verizon customer for years, but I guess I need to change companies so I can actually use my cell phone. It has steadily gotten worse over the years. I canceled my internet service because it was so lousy, I…
Where can I file a "Formal Complaint"?
Your customer service is atrocious. It took me 65 "SIXTY FIVE" hours to fix a login problem that led to hundreds of threatening texts, emails, calls, and eventually, you shut off my service. I spoke with 300 different "Agents", most of which did not have the ability to answer a single yes or no question. On average it took…
Payment Problems
In March or April of 2022 we walked into a verizon location to switch 3 phones (2 of which were t-mobile, one of which was on prepaid cards) to a Verizon plan. We also chose to trade in two these phones. We traded in a Samsung galaxy s21 ultra for a Samsung galaxy s22 ultra. We also traded in a Samsung galaxy 21 for a…
Missing device credit
HELP!!! I traded in an Apple iPhone 8 Plus in April and was supposed to get a $350 device credit. After 2 months of no credit I called customer service and spent over an hour on the phone. Promised it would be on my account within 2 cycles. Nope. Called again and it took about 20 minutes for the rep to find the previous…
Why is it that Verizon can tell me that my account was taken over but will not do anything to help get it back except put me on hhond?
Upgrade fees
So I have a huge question having been with sprint and AT&T. With both of those Carrie’s I can bill an upgrade (upgrade fee plus tax) to my account to be paid when I pay my next bill. Why is the same not allowed with Verizon. But yet if I add a new line I can bill that but not the upgrade because of the upgrade fee?
Our phone numbers are showing as restricted
I've received over 130 spam texts since Oct 2nd. On Tuesday, Oct 26th I chatted with a Verizon Agent and Call Filter was added. The next day my brother tried to text me and couldn't. He called me and that's when my husband and I found out that we could not send or receive texts. Also, our phone numbers are showing up as…
Verizon Trade-in Issue. Verizon claim they received a different device than expected but I have proof.
Traded-in a device for the credit they are offering. Few weeks past, I receive an email saying the device received is different than device expected. I knew something like this might happen and took a video shot of packing the phone in the box they had sent me. What kind of process is this? Where can I reach out to correct…
Wireless "upgrade fee" stupid!
It really stinks that Verizon does have the best coverage and service because that is the most important thing to me. BUT I am fully disgusted with the way Verizon nickle and dimes their customers --- not to mention loyal customers. I received an email and a text that I was eligible for an upgrade to any smartphone (notice…
Horrible service
I have been a customer for 15 years with Verizon. Recently, I have decided to take advantage of several promo's specifically the $800 credit toward a new phone for a 3 of my phones. For every single one of them, 3 times in a row, they continued to charge me a full payment for these phones without applying the promo credit.…
WiFi Calling on Motorola edge 2022
I just set up anew Edge 2022 from Verizon. I have a notification that will not go away to "tap here to confirm" emergency information for wifi calls. When I click on that, I keep getting an error message that "Setting keeps stopping." with options for app infor or close app. When I go to Wifi Calling, the toggle switch to…
Reduced signal strength
First the Verizon automated system is awful, there’s no means or reaching a human that can address your issues. I totally depend on my cellphone and where I live, in Stroudsburg area of PA I’ve had relatively consistent IK service until now. the signal strength within my home has been pretty much a steady 2 to 3 bars but…