Mobile Network (Archive)
degradation in service
Everyone has had a massive degradation in service. I have called in several times to customer support and provided lat long coordinates as well as intersections and was told that they in see no other calls or issues. The fact that you deny that there is a loss in service, is telling of your commitment to customers. I have…
SWITCH22
I claimed the SWITCH22 rebate and here we are to no response (or just continuing to push me out further and further) Once my submission was complete Verizon marked it as invalid stating The line associated with this rebate requires an eligible device transaction.Eligibility Requirements: * Select 4G/5G Smartphones with a…
How to reach corporate via phone for complaint?
I was promised a loyalty discount and come to find out it’s non existent. 3 days ago service in 3 zip codes around me has continuously failed and Verizon keeps closing the ticket because they say we are in a rural area and service is spotty anyway and didn’t check on anything. A good number of us in this area are disabled…
poor customer service
TLDR: Verizon customer service is terrible, they use BOTS and don't actually care about fixing an issue, only selling you a new phone/service. Been trying to communicate with Verzion about a poor coverage area. They keep trying to blame my phone, or try to sell me some new service. Why would I pay more for service that…
Multiple Trade-Ins, Confusing Return Process
I have searched on the community, and this seems to be a recurring theme. Within the last month, I made three phone purchases on my account, with three trade-ins. Two of the purchases were made in June (online) under the same order, the other was made in July. For the June orders, the devices were shipped separately, and…
Verizon Taking away our Customer service
I don't understand why Verizon took away our customer service weekends and after 5:00 p.m. When my husband and I signed up we were promised we would have 24/7 Customer Service. Not to mention, they did now tell us ahead of time. How do others feel about this? please respond. Also I am looking for another provider. Any…
Horrible agents Horrible Service
Since there is no formal complaint method (not surprised) I just wanted to post that I’m breaking up with you. I’m tired of the long response times with agents only to get little to no answers. I’m tired of the passing the buck and it’s not our fault mentality. Goodbye.
36 month only financing
I went to buy a new phone on a $700 promo yesterday and found the only option to be a 36 month term. 24 and 30 month options are gone. This is irritating because Verizon is locking people into three year contracts (yes, they’re contacts) and spinning it as “you can have a lower device payment”. I liked the 24 month terms…
Why is my order taking forever
I purchased a new iPhone with two day shipping expecting to get it at least by Saturday and it’s still in processing after two days...Why am I being lied to about this? I could have purchased the phone elsewhere for the same price and it could be here by now? Not to mention being on hold for over an hour each call too have…
Poor customer service and lack of sympathy
Today I have spent over 4 hours going back and fourth with assurion and Verizon. The customer service was horrible and they lacked compassion for the situation. I have multi device protection which is completely horrible for people with multiple lines unless you want to pay a lot of money to cover all your devices. I was…
Wifi Calling won't work
I have wifi calling enabled in settings, and I have even troubleshooted by testing where there is zero cellular LTE reception (in a shop under a steel roof) but yet perfect full bars of wifi signal inside. So perfect test of wifi calling. VoWifi is enabled, and when inside there, my top icon bar on phone shows zero regular…
Network Outage at Chicago Midway Airport
Limited or no network coverage tonight at Chicago Midway airport. I don’t know how to tell Verizon this directly, because no support tree has an option to report bad network or network outage but: VERIZON DOESNT WORK AT MDW TONIGHT
Dead Zones
Is it just me or are there dead zones getting worse? I have been a customer of Verizon since before they were Verizon (anyone remember AirTouch?). I have always been able to say that I don't have signal issues. All of a sudden, there is a several mile stretch of a dead zone during my commute to and from work that in the…
Downgrading my plan
Hello, I am enrolled in the $45 plan (4 Lines) and I have a $30 discount on my fois. Will I lose this discount if I downgrading my plan to the unlimited $35?
Why has service diminished?
Service around our town zanesville Ohio has really gotten poor in several spots and all Verizon says is that they know and closed the case? My bill goes up but service goes down - others having same issue?
upgrade from s8 to s22
I have an S8 now and would like to upgrade to an S22. When I look at doing that it wants me to upgrade my data plan to 5G which costs more. I would like to buy my phone and keep the data plan I have now. I know it does not have 5g but really don't care about the speed. Not worth the price. I mostly use my phone at home on…
Trade in Issue ongoing since 2021
Good Afternoon, My family and I have been customers of Verizon since prior to 2007. This past December, Verizon had a promotion to get the newest iPhone for free with our trade-in and upgrading to unlimited data. We were excited to hear this and pursued this deal. On December 31st, 2021 at 1:12 PM CST, I personally mailed…
Verizon Discounts
Does Verizon give discounts to Federal Civil Servants? I am a retired Civil Servant and am wondering.
Unlock Phone Request
I would like my phone unlocked earlier than the 60 day wait period. Due to inaccurate information received, I would like to try T Mobile’s free trial period.
Lafayette TN Cell Tower
There is a single cell tower in Lafayette TN 37083. They have been working to upgrade the tower to 5G for the past ~9 Months. Since their start there has been bad service on calls. The signal strength is fine but all calls are broken up or sounds robotic. I have over a dozen friends with Verizon and all have the same…
4G Replacement phone
Ten days ago I got an email about Verizon sending a replacement for a 3G phone on my account. I was wondering when it will be sent, and will there be any kind of tracking number assigned to it? There is so much mail theft in the area where I live, that I am afraid it might be stolen. The email said it would automatically…
Lied to by Sales Rep
I was due for a phone exchange so I went in to the Verizon store (Newberry Rd. Gainesville, FL.) to see what was available. I have always been an Android user and my wife prefers Apple. Since she usually had better connection service than me I decided to try the iPhone 6s+. There was no price on the phone but the card said…
Lied to by Customer Service
Here's a story ... 09/28 - Verizon's glitch for upgrading unlimited data users and allowing them to keep unlimited data is going strong and I decide to pre-order a Galaxy Note 3. I have a receipt stating that I would retain unlimited data in my features list. 09/30 - I realize that delivery of the unit would happen while I…
Continue to be charged for devices I never received
In August of 2021, I attempted to purchase two devices on my account (Dale ****, main phone number ****). The order number and location are as follows: #: ****; location E24700. Part of this order included two new device payment plans: * An Ipad with the follow device payment agreement number: # **** * An Iphone with the…
Poor coverage in area (Natatorium, Boise, ID)
Hello: The coverage at our outdoor city pool (Natatorium) has consistently been very poor (1 bar) - so poor that I cannot access social media or stream music from my Galaxy phone. 1811 E. Warm Springs Ave., Boise, ID
Death of Account Manager, Failed to get Manager Access
Our Account Manager died a while ago, and while the phone line has been disconnected none of our accounts with lines have Manager Access, and despite many attempts both over the phone and twice in stores, no one has successfully solved the problem in months. We've had no control over the account, the only thing that…
Exceptional Customer Service!
Today, I spoke to Ms. Quentel from Verizon Wireless who helped me out with her diligent investigation into my upgrade purchase back in February. Fortunately, I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being sent over to her, I spoke with internet sales (Britney) who was not privy to…
Verizon "cancelled" my order but my order status still says "in progress"
I placed an order just hours ago, and even if I addressed the problem within a minute of receiving the confirmation email, verizon does not cancel the order! verizon customer service is bots only, via chat. Long story short - I selected gift card as a form of payment, and when I completed the order, the email I received…
Why is my service so spotty?
I usually have great service at work, but over the past few weeks my (phone) (not web connection calls) calls cut out about every 10 seconds in a conversation. It's as if every 10th word drops. I've tried disabling "wi-fi calling", but the same result. I have a suspicion, if (Verizon) can confirm. I live in a very popular…
Worst Service Ever
Just joined and this has to be the Worst service ever. Never have more then 2 bars. Plus loss of connection at times. Didnt expect 5G because of where I live. I did expect a solid 4G connect like I had with my other Service provider. I changed to Verizon because they acquired Straight Talk. Never had a problem with…