Mobile Network (Archive)
Samsung S22 preorder prmotion
Hello, wondering if anyone else has had this experience. I orderd 2 S22 ultras under the preorder promotion from earlier this year (feb) the promotion was $1000 for trade in credit with an unlimited 5G plan. 2 phones were traded in , they have been received and both cleared for $1000 trade in value. Long story short we're…
Live chat open hours
Is live chat available 24 hrs? If not then what hours are they available? I have been trying to use live chat but it just says "all the reps are current busy and that i will not lose my turn as long i dont close the chat window" so i waited and waited tried a couple more times but no replies. Should i have waited longer?…
Verizon no longer works inside house
This has been ongoing for several weeks now. I spent a few days troubleshooting (over a very poor connection) and was told I'd be sent a network extender. Nobody ever followed up. I tried all of the solutions numerous times and nothing worked. Everything works fine again eight miles down the road, and just about everywhere…
2021 Severe Service Degradation
Beginning in January 2021, I noticed an abrupt change in my normally-reliable cellular data and even voice signal. It took a complete nosedive. I’ve relentlessly pursued answers. I’ve begged for solutions. I filed an FCC complaint, took it to the media and was interviewed on the 6:00 news, was eventually contacted by…
Call Filter app does not block spam callers on iPhone even after repeated reporting
I have reported the same spam caller DAILY for MONTHS using the Call Filter app on iPhone and yet the calls keep coming through. The number is (440) 387-5646. Business name is Level 3 Funding. Maybe if I post it here something will be done about it. I've reported this caller so often that the business name comes up when I…
Where is my promised $1400 credit after more than a month?
In April 2022, I transferred over to verizon and was promised to receive a total of $1400 credit: 1) $800 for trade in, and 2) $600 for porting three lines ($200 for each), plus other promotions. I was told that I wouldn't have to pay first two months of phone bills because I will have this credit but then I was required…
Be Cautious of signing up for 5g Internet
5g home internet not as great as Verizon claims. Website says that it would reach my house and I signed up. Tried for 2 days to get it to connect to the router that Verizon provided. Scheduled a tech to come out. Tech couldn't get it to connect, said that you will need to almost see the tower to get it to connect. Tech…
How to provide customer service feedback
Received great service today from a specific agent. I wanted to let someone know, but I could not find a spot on the site to provide feedback. It would be nice to be able to click 'Customer Survey' to initiate a phone survey. I don't know that it is okay to leave this agent's name here, but I would like to provide feedback…
Where do I submit feedback to Verizon?
I need to submit feedback to Verizon Wireless. The tech coach I spoke to recommended writing a letter and sending it in the mail. This cannot be the best way to send feedback. VerizonWireless.com/feedback takes me to a completely different website. I just need to let Verizon know how I feel about a decision they made. This…
Account messed up and Verizon doesn't care
Hello, I truly can't do anything on my account because I have this: "We're sorry. Our records indicate you are not eligible to make online payments. Please use our store locator tool to find the nearest store, or you can make a promise to pay online." When I use the chat feature to talk to an agent about fixing my account…
Why is Verizon ok with a 90% failure rate on it's call filter service?
Per Verizon Add.. "Verizon Call Filter helps protect you from unwanted calls and lets you decide who can reach you. Call Filter detects and blocks high-risk spam calls by forwarding to voicemail." And how exactly does it do that? I tracked the last 20 spam/robo calls per the Call filter app.. and only 2 in 20 were flagged…
Sudden dramatic drop in download speeds
I am on an unlimited data plan. I live in 28734 zip code. A week ago download speeds dropped to under 1 mps. Never was like this before. Usually 5-10 mps. Oddly enough, at 6:30 this morning I did a few speed tests, was consistent under 1 mps, except one solitary time it was 35 mps. what the heck is going on? Why the sudden…
Unlimited Data Plan Feedback
I recently switched to an unlimited plan from a 2 GB plan. My choices were Play More, Do More, and Start. I stream everything at my house over my cable connection, which means I have a subscription to Hulu Live TV. As of this year, the Disney Bundle is included automatically, so Play More is redundant. Fine, how about Do…
Can't activate galaxy watch4
I got my galaxy watch4 yesterday, which i pre-ordered through VZW. Despite being on chat with support for over 4 hours last night, tiers 1 and 2 were unable to activate my watch on LTE. The Galaxy Wearable app says it is contacting my service provider, and then it says "can't setup your mobile plan". Has anyone else…
Watch ESPN
I am trying to access WATCHESPN. I have the app on my cell. When I try to access, it takes me to a page and asks for my internet provider. I select Verizon. Then it wants a user name and password. I try to enter the same username and pw I use to access Verizon on-line but it doesn't accept that one.
Terrible signal for months
For the last 6-12 months my signal has been almost unusable at my house. If im lucky ill get 3 or so bars till it drops to 1 bar, requiring me to restart my phone to fix it. I use my phone as a hotspot alot and i can no longer get a good enough connection to game online most days. I've made sure everything on my phone…
Terrible signal
Is any else in middle Tennessee having trouble with terrible service. For the last several months the only time my phone works is when WiFi is on. No matter where I am if there is no WiFi my is basically useless. I also never have more the 1-2 bars all the time. I’m a first responder so service is important to me. What’s…
Lie after lie
No network from 5g instead I’m asked to turn in Wi-Fi in my home…. We’ll I won’t need Verizon if I’m using Wi-Fi calling over my xfinity network! Then u pay over 100 bucks in store and ur first bill has tons of 1 time fees literally paying 3 times the actual bill then what it’s projected to be! No help no support no…
UPS Lost my return and I need Verizon to enter the claim
I used the verizon return label to return a brand new IPhone I ordered by mistake. UPS shows the package was picked up and made it to the next town where it has been sitting for 3 days. A rep told me it was probably lost and I need verizon to open the claim but I can't find anyone in verizon who will do that for me. How…
Poor to no LTE connectivity in Lone Tree/Highlands Ranch, Colorado
I have an iPhone 7 plus and continuously drop calls. I have noticed that my iPhone will display 3-4 bars of LTE, however data connectivity is little to non-existent; for example websites fail to connect or can up to a minute to load and Several apps fail to respond. When using snap chat, snaps consistently fail and have to…
Why don't we get service at home?
My family has been with Verizon for years and in June we moved to the country. I called and asked what could be done because I have little to no service at my home even though Verizon says I should have "some outside". I pay $250 a month for no service at home and it is so frustrating. I was told about a network extender…
Verizon changing services on my line
The last two months one of the lines on my plan has had the service either changed or had services added, neither of which I asked for or authorized. I bought a Pixel 6 from Google and activated it and all of sudden my bills is wrong every month. Has anyone else had this happen to them?
Cell Service Has Deteriorated Over The Past Few Years
I have had Verizon for 10 years now in my small town. Over the past few years my cell service has become worse and worse. I have never had perfect service at my house, but it is nearly unusable now. I use to be able to step outside to make a call. Now I have to drive 5 miles down the road if I want to complete a call. I…
Why do customer service reps have a different answer every time I talk or chat with them
I've been trying to get a credit for a phone that I returned and I seem to receive a different answer from every person I speak to. One person says I'll get a full credit. Another person says wait 1 day and it will show up in your account. Another person says to wait 10 business days for your ticket to be approved by the…
trade in not processed and phone now lost
Hi, customer for 18 years here. I signed up for two new phones and trade ins on two of my phones on my account. offer for $700 trade in was selected for both of the phones I was replacing and order was placed. Two days later I have my new phones and everything seems great. however, in the box was a single device trade in…
Charged $2200 for a Pixel 6 that doesn't work and is sitting in my drawer now.
I'm going to switch carriers after being on Verizon wireless for 27 years because Verizon doesn't know how to track returns or train their customer service phone reps. Here's the story: I upgraded from a Pixel 3 to a Pixel 6 in January. I got the phone and noticed over a few months that it had issues when it was on WIFI…
Mesh - Rock space
My Rock space mesh is not stable with Verizon Home LTE. How do I fix this?
Complaint for corporate
I am a new customer and I am so frustrated with this poor service that I have gotten from this company. I have been charged ridiculous fees and been penalized for something that I can’t even control within Verizon’s systems. Yet I am the one spending all the money for your mistakes. I need to know if I have to file a…
Caller ID does not get removed
I just found out that Verizon does not clear out the caller ID's on mobile phones lines when the phone line is deactivated. The last user will still be attached to the caller ID which is a privacy issue. I understand that numbers are available to view on google for public use, however when the line is deactivated the…
Trade In Credits Issue
I traded in a phone for a verizon trade in program in June. I still do not have bill credits successfully started. I have called the trade in support line THREE TIMES, the first time I spent 30 minutes on hold, then spent the next 45 with an agent who eventually told me they were not able to help me and I needed to contact…