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Exchange Complaint!
I recently upgraded, but received a defective Device. No one’s fault. Verizon, reps told me to return the device, for a exchanged one. After they received the device. They stated I’d lose my preorder deal and pay a bit more for the device I preordered. After all night cchat, was then told to wait to a refund to my account.…
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Is a hotspot quota a rolling quota?
So, we're going to be moving soon. Our old house, we have fiber. The new house, there is no option for any high speed other than satellite and cellular. I work from home. (I'll make this work even if I'm working from a McDonalds everyday using their hotspot. This is a nice house... and they are working on getting fiber to…
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Keep my number when moving to Canada
I am moving to Canada (not retaining a US address). Aside from continuing with my current Verizon plan (which I won't need), is there any way to keep my current mobile number?
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bill increase
Good morning, I do not understand why my bill increase for $30 for 5G Play More. I see that the price increased from $55 to $65, and when I got the plan I thought that I had my price locked in. I didn't know that it would fluctuate. Please advise. Sedaris Sharp
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BOGO/Verizon Issues- HELP!!!
HELP!!! I have been going around in circles with Verizon and just so many issues. They rush you off the phone or act like they know your concern and the problem gets worse. Or they just don Around Nov 20th of 2020 I signed up with Verizon's BOGO Device Promotion. I did not use either of the phones until December 11, 2020.…
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Coverage Issues and Getting Worse
I've had Verizon for about 4 years now. The first 2.5 years I had impeccable service in Wilmington, NC, however it's been getting significantly worse over the past year and a half (same residence, same workplace). Earlier this year I decided to upgrade my phone, thinking that maybe my old iPhone wasn't compatible anymore.…
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Lied to- misrepresented and Verizon will not own up to it
I upgraded from an old verizon phone to a new one 2 months ago. The chat agent and live agent both confirmed I did not need to trade in my old phone (value: $13) to get the promotion. I was told this repeatedly. When the promotion was not applied to my new phone on my bill I called and was told that "I did not meet the…
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Grandfathered plan? Removed without my request?
I callex Verizon on September 9, 2020 with a data speed problem for my hotspot. I was CLEAR that I was reporting a repair issue and that no orders were to be placed to change my plan. However, the next day, I got an email about my change order having been completed. So-- Proceeding from that call, my old data unlimited…
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Re: Payment arrangements
I just paid $60 towards my bill on 04/23. Got a message stating that I'll need to pay $160 TODAY to avoid service interruption??? I can't pay more right now. I want to make another payment arrangement. I have tried calling Financial Services for the last THREE hours, but they are NEVER available! I have been a customer for…
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Trade in credit issue
I have been having Significant issues with a trade-in credit that was promised to me in January 2021 when I traded in an iPhone for a new purchase. The trade in value was $450, of which I have yet to receive anything. The phone was mailed with the provided box within a few days after the purchase. After hearing no response…
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Poor Coverage
Just switched from ATT to Verizon for just 1 reason and 1 reason only deeply beleiving that Verizon has the most reliable network To my shock Verizon right here in Cumming, GA 30040 (suburb of Atlanta) is no better then ATT, poor coverage and Data speeds are just terrible and inconsistent in and around my home, WHAT A…
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Iphone 12 mini promo with new line
I added a new line to my Verizon account in January 2022. I took advantage of the iphone 12 mini offer that was first available maybe starting in November of 2021 and is still available now in April of 2022, and also is listed in the Reddit Verizon Wireless Q1 Promotion Guide this way: "Save $600($16.66) off iPhone 12 Mini…
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Very very slow hotspot speed
My family is on the Verizon Go Unlimited plan and the hotspot speed is unusably slow. I don't use the hotspot at all so I know I have not surpased any set limit though I'm not sure how to check that. This issue is a recent issue within the last 6months or so becuase the last time i used the hotspot it was fine. The speed…
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Verizon lied to me about promo order
We ordered 2 new phones during the buy 1/get 1 promo Verizon was offering. , the first phone being an upgrade to an existing line and a new line for our son for christmas. We did this over chat on Nov 17th so there is a complete log and the sales rep never processed the new phones but had no problem switching our plan to…
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Upgrade fees, device dollars and improper sales tax
I just purchased a "Certified-Pre-Owned" iPhone XS from Verizon. I was able to use $150 in saved up device dollars against the cost of the phone. However, I am not happy about being charged an "Upgrade Fee". How is this legitimate? If I just put my existing SIM in any BYOD phone and notify them, I wouldn't have to pay…
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Entire neighborhood in Belle Meade MIAMI (33138) has repeatedly dropped calls on our verizon phone
Every single phone call I make drops after a short period of time and I am unable to call back or receive a call back for some time period afterward. I just upgraded from an iPhone 11 to an iPhone 13 which is a 5g phone. And after posting my issue on our community board, everyone in my small community has the same problem.…
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ROADSIDE
Don’t subscribe to vzw roadside it’s a waste of time & money. Reached out to them being locked out my car. It’s been about 3.5 hrs now & they just contacted me stating he wouldn’t be on-site until 10. Jokes on them Im headed to Vegas. I’m not the only 1s who‘s time is going to be wasted today.
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Trade
We updated to 5g phones in Feb. We got a credit on our old phones. We were thrilled. Every little bit helps. I received an email from Verizon yesterday Apr 24 that I was losing my credit due to the phone plan we were on. Included senior credit. Tradein did not qualify. Bummer. So we changed our plan (much more expensive)…
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Paying for products I never received
For 7 months I have been contacting Verizon about items that are on my bill that I never received. For 7 months I have been required to pay for items that I never received. When my bill is due I am required to pay it or my service is shut off. There are no ifs, and, or buts about that. I have no choice but to pay the bill…
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Horrible experience getting a refund!
I bought a new phone online on Dec 2, 2021 for in store pickup on and paid $46.09 upgrade fee and taxes with Paypal/ credit card. When I went to the verizon store to pick up the phone, the order had been cancelled by Verizon because I didnt pick up in 3 days. (None of the paperwork I printed said anything about 3 days) I…
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Verizon's BOGO free deal is an issue
I am very upset at how I’ve been lied to and tricked by Verizon and then nobody in customer service has made any steps to resolve this in a way that is living up to what I was told. First at the Smith Haven Verizon store where I was told that the BOGO offer meant I could get a second phone for someone else as long as they…
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I preordered both the samsung fold 3 and the flip 3 with bogo being get 1000 dollars off if you port in number and sign unlimited plan online lies
I ordered both devices early Sept during the final days of bogo that offered 1000 dollars off either device if u ported your number in and signed up for unlimited plan was all that it demanded. When I called to speak to an agent because u could only do this deal online said I now needed eligible devices so I explained I…
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Missed payment
Hello. I’m not sure if my issue is worth posting on here but it’s worth a shot. The last couple months I’ve struggled to meet my bills, Verizon included. I recently got laid off and I’ve been trying to scrape up enough so my service doesn’t get turned off. My payment was supposed to go through a week or so ago but other…
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Accidental International Call
I am writing here because my family are long-time Verizon Wireless customers (decades) and very angered / disturbed with how their customer service treats their customers. My elderly father recently accidentally dialed an international Italy contact of his, then hung up right away, but Verizon somehow charged us $60 extra…
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Reconnect Fees
I am a long time Verizon wireless (and FIOS) customer and missed my November 2020 bill but paid it in full with my December 2020 bill, no problem. In my January bill I was shocked to see they charged me a reconnection fee of $20 per line. Apparently they can disconnect you at any time if you are late and then hit you with…
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service voice and data
The last few years I have noticed that Verizon's service was slowly getting bad. I live 2 miles from the tower I believe I am getting service from, I basically get nothing now. I moved into my house 10 years ago, our service was great, could talk and use apps really well all the time. Now it has gotten horrible, I have…
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Farragut, TN - Slowest Data Speeds I've Ever Encountered
For my job, I travel on a bi-weekly basis throughout the country. I've never had an issue with Verizon until moving to Farragut where, for the last three years, I've struggled to have any sort of a reliable data signal. I'm very fortunate in that i have decent signal at my home but anytime we travel on Kingston Pike, the…
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Beyond Unlimited Plan but getting 3G! Verizon’s response is an all time low! See link in body..
I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have heard it all from them. They’ve had me do several things to try to fix the issue, several…
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Need Contact Number for VZW Customer Service Supervisors
Does anyone have a contact phone number for VZW Customer Service Supervisors or an escalation phone number. I updated and traded in 3 phones in December 2020 and they have only given me the monthly Promo credit on 2 of the 3. I can't remember how many Reps I've spoke with in the last 16 months, who have all been very…
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Lied to about promotion and given the runaround for almost a month
I have been promised, misled and lied to for about the last month… this is a rundown of what transpired. On 9/26 I saw a promotion for $800 credit for trading in my IPhone XR. I was logged in on the My Verizon app and it confirmed my XR qualified. I placed an order for an IPhone 13 which was $799 so the credit for the XR…