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Never received $250 promotional gift card from switching to Verizon
It took me 1 month, but after several trips back and forth to the verizon store and many hours on the phone with customer service, I finally received a phone and my number. After adding a line on my account for my wife, we had a horrible time porting her number from AT&T. Since transferring service providers, we were…
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Trade in Help
Hello, so I recently traded in and upgraded my phone. When I checked my reciept there was zero mention of the trade in, so I called and talked to the rep who helped me and was told all is good, that it shouldn't show on my reciept. After a few days I then called customer service to ask if that was normal and did they see…
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Billed for Tablet I Was Told Was Free w/Purchase + My Signature is Copied Over from the Phone
Has anyone else had problems with Verizon saying I signed an agreement for a new item when they did not? I bought a Galaxy S1 Ultra in July last year. They offered me the newest Samsung tablet at the same time. I refused because it's tiny and I still use my old Samsung tablet every day. They said it was free with a current…
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Customer Service
I am at a complete loss with Verizon Wireless Customer Service. I did not have any resolve going to the physical store so I tried calling Customer Service. After 2.5 hours of discussion I was assured the HotSpot device and number my local Spring House PA store convinced me to get (for which I was told I would not have a…
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Service Outage Map--WHERE IS IT?
it took me 45 minutes to finally be told that phone service in my area has a problem. we should be notified as soon as a problem is noted. there should be a service outage map. pretty unhappy with the failure to provide this basic level of service.
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Old grandfather plan
need help - returnd customer i was giving a new account number instead of using my old acct number - pls help
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Lost transfer pin; cancel option unresponsive
I generated a transfer pin and used it on one line. I unfortunately was unaware I would need the same pin for a second line and did not save it. Going back to the pin page now has this message- "You've already generated a PIN You recently requested a PIN that is still active until 09:18 AM on 04/16/2022 if you misplaced…
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4G LTE Home Internet Billing
I have spent a lot of time trying to figure out why I do not get the auto pay discount for my recent order for 4G LTE home internet. The last person I spoke to is working on getting me a credit, but I'm not so sure future bills will reflect the discount. https://www.verizon.com/home/lte-home-internet/ It says it is $40 for…
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Restocking Fee
I am a HUGE blockhead and accidentally ordered the wrong iPhone!! ((I wanted the 8, not the 8+)) And was wondering if there was any way to avoid a restocking fee, because $50 dollars is is a crazy amount for a fairly broke twenty year old who just paid all her bills! 😭 I’m not even planning on opening the box for the…
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Still 4G signal in 91344 zip.
I am located in 91344 zip and connected to tower that still transmit 4G signal. In the same area intersection of Balboa and Rinaldi street the signal even worst. Also Along the 118 FWY between Balboa and Reseda the signal is 4G but I get one bar and no reception. I have an map image with towers and signal but no way to…
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How did Verizon become so good
At getting the right people in position with the right tools in place to perfectly execute a failed order so spectacularly? Are they teaching advance fails at Universities now? Does Verizon have their own research division devoted to looking stupid. Or is it just more fruits from the explosion of data collection where…
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Rebate rip-off
I was PROMISED a rebate for BYOD for $500. I have talked to a dozen agents. 4 of them escalated a claim which was denied as ineligible without explanation. When I signed up to switch to Verizon service I didn’t get this kind of runaround and no warning I was somehow ineligible. Clearly Verizon has a policy of grabbing as…
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2 trade in phones - 2 trade in boxes - which phone for which box?
Would be great if someone answered this question. Instead I'll spend hours on hold trying to ask the question. If I pick the wrong phone for the wrong box, probably wont get any credit.
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announcement 19
When I attempt to call my home phone, I receive "Announcement 19." Afterwards, I get these numbers: "139-101." What do I need to do to correct this situation? Thanks for the help. Lisa [Removed] personal information removed as required by the Verizon Wireless Terms of Service Message edited by Verizon Moderator
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Charged for month before my contract started!
I am being charged $101.00 by Verizon Wireless for an entire month Before I signed my contract. I signed my contract with Verizon on September 20 of 2021 however I noticed that my very first bill says that it’s dated for August 21, 2021 - September 20, 2021 which is impossible.
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Verizon not honoring trade-in promotion
I wish I was on the forum sooner. ISSUE: I switched carriers so I can utilize the $700 promotion for trade-in and porting in. Porting in was a breeze. In the process I also submitted, and mailed my phone in (mind you it was in very mint condition, and qualified for the full $700). A month later I get the appraisal letter…
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Trade-in Issue
I was drawn in by the change over to Verizon deals going on in December and made the change from T-mobile to Verizon via an online rep. I wanted 2 Samsung Galaxy S21s and 2 IPhone 13s. I was told my Galaxy S21+ (T-mobile), S10+ (fully unlocked), IPhone 11 (t-mobile), and iPhone 11 (Verizon, unlocked) would be worth…
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Losing promo credits when upgrading plan
I just got the iPhone 13 pro and a watch. With this I also have a computer and am in college and would like to use more hot spot. I burn through what I have and would like to upgrade my plan to the get more data plan, but when I go to push through to upgrade the plan it says I will lose my promo credits on my watch that I…
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Cannot redeem $200 Verizon Gift Card nor the Google Nest Audio...
I signed up with Verizon FIOS this year. The promotion said that I would be able to redeem a Google Nest Audio as well as a $200 Verizon Gift Card. However, now that I am finally able to redeem it, the button that says "Get Started" for redeeming the gift card just keeps refreshing the account overview page. Furthermore,…
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Unsatisfied Customer
Last week I placed an order on Verizon's website utilizing their chat feature for 2 iPhone 13 PRO 516 GB phones, chargers, 2 protectors, 2 cases and 2 apple watches. Friday I received a delivery which included the protectors and cases but no iPhone - then I realized the wrong phone was ordered - it was a 128GB instead of…
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Swap Lines
Added a new line to my account, getting a new Galaxy S20 in the process. Also purchased a Galaxy A12, which was going to be for my kids. I attempted to swap the phones, so that I could have the more upgraded product, but the customer service rep was unable to solve the issue. I was informed that the network was down, and…
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Very disappointing customer service.
After over 10 years of being a loyal customer I am highly frustrated by the lack of customer service I have received when trying to find an acceptable deal on a new phone. I could switch to a competitor and have a cheaper bill and free phones and have tried calling to discuss what my options might be. When I asked why you…
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Verizon 5g home internet router options
Hi, I have set up Verizon 5g home internet, and getting good speeds close to the router. Since I have a four floor townhouse the coverage is poor on other floors even with the mini extender. Can I set up a Netgear Orbi Mesh WiFi 6 system with the Verizon 5g home service? Any compatibility issues?
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Problem with setting up 5G home internet
I just received 5g home internet router, but in the process of pairing with phone, just app crashed, So I need to restart a setup process, but scanning QR code won't get me to the setup process. It just shows app's homepage. How can I keep setting up? I just removed app and reinstall app but it reaches 3 times limit in 24…
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5G Home Internet outage
Located in Houston. Had 5g Home internet installed in october of last year (2019). Worked great for a few weeks then randomly went out. Verizon had no idea what happened, then told me we were being throttled, then it was a capacity issue with the "node" in our area. This went on for TWO MONTHS. I enjoyed constant calls and…
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5G Home Gateway uses LTE instead of 5G UW
I recently switched to Verizon 5G Home and running into a frustrating issue. My gateway (the newer kind that is placed on a window) has direct line of sight with a 5G UWB tower. It is able to receive 5G UWB signal and provide ~800Mbps download speeds. However, after a few hours (maybe an hour or two), it drops from the 5G…
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Verizon 5G Ultra Home Internet/Router
I recently became a new Verizon client for their new 5g Ultra Wide Home Internet Service. Even though this is a glorified cell phone hotspot. I was super excited since I love new technology. However, I have contacted support several times and have been left fending for myself as the response time to a question is anywhere…
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Home Internet 5G Latency Issue
Hey all, I've had the 5G home internet for about a week now with the ASK-NCQ1338 5G gateway. Everything seems good, getting good speeds both down and up, ect. But the one thing I have noticed, is consistent high latency. Below is a ping -t of Googles DNS server. This behavior happens against any public IP: Reply from…
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LTE 5G Wireless Home Internet
Hi, I live Less than 1/2 mile from a Verizon cell tower. Verizon maps show 4G and 5G coverage and Verizon initial maps show 5-C coverage. My Verizon phone can connect to and use data/internet from this tower. Xfinity has a strong WiFi internet signal from the same tower as Verizon. When will Verizon provide WiFi home…
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Home 5G STILL NOT WORKING
One month ago, we signed up for Verizon Home 5G as soon as it was available in my area. Couldn't self-activate on my end and required a service ticket to get going. After one week, we finally started enjoying the service. Fast forward to this past weekend and Verizon shut it completely off because I was past the "30-day…