Mobile Network (Archive)
Entire neighborhood in Belle Meade MIAMI (33138) has repeatedly dropped calls on our verizon phone
Every single phone call I make drops after a short period of time and I am unable to call back or receive a call back for some time period afterward. I just upgraded from an iPhone 11 to an iPhone 13 which is a 5g phone. And after posting my issue on our community board, everyone in my small community has the same problem.…
ROADSIDE
Don’t subscribe to vzw roadside it’s a waste of time & money. Reached out to them being locked out my car. It’s been about 3.5 hrs now & they just contacted me stating he wouldn’t be on-site until 10. Jokes on them Im headed to Vegas. I’m not the only 1s who‘s time is going to be wasted today.
Trade
We updated to 5g phones in Feb. We got a credit on our old phones. We were thrilled. Every little bit helps. I received an email from Verizon yesterday Apr 24 that I was losing my credit due to the phone plan we were on. Included senior credit. Tradein did not qualify. Bummer. So we changed our plan (much more expensive)…
Paying for products I never received
For 7 months I have been contacting Verizon about items that are on my bill that I never received. For 7 months I have been required to pay for items that I never received. When my bill is due I am required to pay it or my service is shut off. There are no ifs, and, or buts about that. I have no choice but to pay the bill…
Horrible experience getting a refund!
I bought a new phone online on Dec 2, 2021 for in store pickup on and paid $46.09 upgrade fee and taxes with Paypal/ credit card. When I went to the verizon store to pick up the phone, the order had been cancelled by Verizon because I didnt pick up in 3 days. (None of the paperwork I printed said anything about 3 days) I…
Verizon's BOGO free deal is an issue
I am very upset at how I’ve been lied to and tricked by Verizon and then nobody in customer service has made any steps to resolve this in a way that is living up to what I was told. First at the Smith Haven Verizon store where I was told that the BOGO offer meant I could get a second phone for someone else as long as they…
I preordered both the samsung fold 3 and the flip 3 with bogo being get 1000 dollars off if you port in number and sign unlimited plan online lies
I ordered both devices early Sept during the final days of bogo that offered 1000 dollars off either device if u ported your number in and signed up for unlimited plan was all that it demanded. When I called to speak to an agent because u could only do this deal online said I now needed eligible devices so I explained I…
Missed payment
Hello. I’m not sure if my issue is worth posting on here but it’s worth a shot. The last couple months I’ve struggled to meet my bills, Verizon included. I recently got laid off and I’ve been trying to scrape up enough so my service doesn’t get turned off. My payment was supposed to go through a week or so ago but other…
Accidental International Call
I am writing here because my family are long-time Verizon Wireless customers (decades) and very angered / disturbed with how their customer service treats their customers. My elderly father recently accidentally dialed an international Italy contact of his, then hung up right away, but Verizon somehow charged us $60 extra…
Reconnect Fees
I am a long time Verizon wireless (and FIOS) customer and missed my November 2020 bill but paid it in full with my December 2020 bill, no problem. In my January bill I was shocked to see they charged me a reconnection fee of $20 per line. Apparently they can disconnect you at any time if you are late and then hit you with…
service voice and data
The last few years I have noticed that Verizon's service was slowly getting bad. I live 2 miles from the tower I believe I am getting service from, I basically get nothing now. I moved into my house 10 years ago, our service was great, could talk and use apps really well all the time. Now it has gotten horrible, I have…
Farragut, TN - Slowest Data Speeds I've Ever Encountered
For my job, I travel on a bi-weekly basis throughout the country. I've never had an issue with Verizon until moving to Farragut where, for the last three years, I've struggled to have any sort of a reliable data signal. I'm very fortunate in that i have decent signal at my home but anytime we travel on Kingston Pike, the…
Beyond Unlimited Plan but getting 3G! Verizon’s response is an all time low! See link in body..
I have the Beyond Unlimited Plan but continue to have super slow 3G speeds! This happens when I haven’t come near going over 22gigs. I do NOT live in rural area either. I’ve contacted VERIZON several times about this issue and have heard it all from them. They’ve had me do several things to try to fix the issue, several…
Need Contact Number for VZW Customer Service Supervisors
Does anyone have a contact phone number for VZW Customer Service Supervisors or an escalation phone number. I updated and traded in 3 phones in December 2020 and they have only given me the monthly Promo credit on 2 of the 3. I can't remember how many Reps I've spoke with in the last 16 months, who have all been very…
Lied to about promotion and given the runaround for almost a month
I have been promised, misled and lied to for about the last month… this is a rundown of what transpired. On 9/26 I saw a promotion for $800 credit for trading in my IPhone XR. I was logged in on the My Verizon app and it confirmed my XR qualified. I placed an order for an IPhone 13 which was $799 so the credit for the XR…
IPv6 support - TunnelBroker or Prefix-Delegation support?
Recently got 5G Home Internet (with IP Passthrough configured) and while moving from Spectrum I discovered that my tunnelbroker.net 6in4 tunnel did not work... It appears that protocol 41 (6in4) is being blocked or not getting through to the destination. So, I tried Prefix-Delegation to allow for IPv6 addressing to the…
Unable to get verification texts / codes from apps / websites
This started sometime after the 11th and has proven to be excessively frustrating for me.
Poor Service - New Issue
Sudden issue with poor service / signal in Carmel, Indiana (west side 46074). Never been a problem, now all four phones in our plan have terrible service. Issue also popping-up on community message boards... Impossible to get in touch with Verizon Customer Service in chat or on phone live. Do we just cancel and move to…
Auto Pay Venmo
Customer service told me that if you switch your debit card/account number for auto pay that you AUTOMATICALLY lose your discount. Is this a new thing? I know I switched my auto pay before since I’ve been with Verizon since I was 17 and I’m 46 now..When I put in Venmo account, it never flagged me for a problem or said you…
Parental Controls - Monitoring
I would like to be able to monitor my child's text messaging content automatically. As a responsible parent, I already check the phone for inappropriate text messages and pictures. Unfortunately, I have found some. Now that my child is getting a little older (and sneakier), she is deleting the worst of the worst before I…
4G LTE as fast as dial-up
Consistently seeing download speeds of 0.8mbps and upload speeds at 0.05mbps... Both at home and work, 25 miles away. Samsung Galaxy S21, if it matters. What gives, Verizon?
CAUTION Verizion rebate
So back last year of October, I joined Verizon with a telesales representative. I’ve been told that I should’ve received an email within a week regarding my rebate. However, it’s been six months and I still have not received my email regarding my rebate. I’ll be calling customer service about 20 times. Everytime the…
No service in my school
Hi, I go to high school in CA, and am having trouble with service on campus. When I'm on campus, my texts don't go through, snapchat or any other apps including safari don't load, etc. I can only call. It says I have Verizon LTE 3 bars but literally nothing loads. As soon as I leave campus, my service works really well…
Minimal data usage.
I now only use a small fraction of my data limit. How can I change to a plan with less GBs? Verizon only appears to only allow increases, not decreases.
Google Nest Mini False Promise
Like many people I've seen on these boards, I am a victim of Verizon's Google Nest Mini s c a m, where you are promised a free Nest Mini after 65 days (why? no one signs up for an expensive service just to get a $50 device and then cancels the service immediately...and you would have to pay for the device in that case),…
LTE network extender kicks home alarm off
Installed LTE Network extender…almost immediately went from 1 bar to 4 bars on signal. Thought everything was great. Approximately 24 hrs later my alarm would not connect to dispatch. Simplisafe with Verizon for connection. Contacted Simplisafe. First question I asked was if the extender could cause an issue. Was assured…
Service outage
In Pasadena, and voice calls aren't working. Anyone else?
Do not switch to Verizon! Worst experience ever!
switched over from t mobile. Bought 6 i phones, 6 chargers, 6 cases, and 2 apple watches, AND due to Verizon's error in porting over a number--- my son still has no service!! They lost his original number and are saying its going to take days to recover??? WHAT?? How in this day and age can something not be done?? The reps…
Having 2.4GHZ capability on 5G device
I recently switched to Verizon's 5G device but have a security camera (Eufy) that only works on 2.4G service. Can the 5G support 2.4G?
See signal quality on Verizon 5g home internet?
How do I see signal quality on Verizon 5g home internet device? I cannot find anywhere to even view the info on a iphone lock screen: IE: RSSI, signal quality, tower, etc.