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trade in credit promotion change within 14 days
I upgrade my phone because I can trade in my pixel 4 for $440 off but trade in credit change within 14 days to $700 off. I also trade in pixel 2 for $100 off for my other number and credit change to $300 off within 7 days.
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Any customer support?
We signed up at Verizon on Tuesday evening 02/01/2022 because we needed home internet and cell coverage out in the Country. We went through a Cellular Sales Verizon store. We've been chatting online (I assume to people not in America, Lie #1) non-stop and they can't help. Messaging through the ap and they keep asking what…
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Rebate Denied for Phone Purchased in Full
I switched over from T-Mobile in December 2021 to try and take advantage of the "Switch and we'll pay your old plan" deal. Called a representative and walked through the account set up, phone ordering, etc while on the line. Specifically asked about the terms which were roughly noted as * You have to buy a new device…
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Over 100 support messages so far
I’ve been going back and forth with support staff for 11 days now, and am over 100 messages into it so far. Three agents have told me that they would remove a fee from my account, and shortly thereafter I will receive another message from a different agent who says they will not remove it. I’ve asked for a sup but so far…
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6 months of problems getting any iPhone X trade-in credit, now being charged incorrect "adjustment"
Trade-in - April Back in the beginning of April, I took advantage of the April 1 promotion to trade in any broken / shattered phone for full credit to trade in an iPhone X with a broken back for $412 credit spread over 24 months. Due to the ongoing pandemic, I performed the trade-in with the "ship in your old phone"…
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WARNING!!! Verizon Trade-in is a MESS!!!
Folks, last December we switched from T-mobile to Verizon and they have the promotion to trade in your iphone to get credits (for iphone 6s, the credit is $350 and for iphone XR, the credit is $800), so we decided to trade in 1 Iphone 6S and 2 Iphone XR, I packaged 3 phones, took photos of the box and phones and the UPS…
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Probable Phishing Via Text Message
I received the following today: __________ your February bill has been paid, please accept your special rebate of $250 from VZ! roserefrain.com/H33vJGC I really think this is a probably phishing. Has anyone else seen anything like it?
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Prolonged Network Issues
In my immediate area (43718 near Belmont/Morristown, I-70), there has been an outage issue since Friday, January 21, 2022. This issue affects a congested business and residential area, as well as a large school campus. I know of many friends, neighbors, and co-workers who have submitted tickets regarding this issue with no…
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LTE router connection to Mesh network/Router
I have a new Verzion LTE router (ASK-RTL108) and am trying to connect a TP-Link Deco M5 mesh network to it via ethernet,.. when connected the M5 shows as having an internet connection however no traffic is running across it,.. devices connected to the M5 cannot access the internet, a speed test within the M5 interface…
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Why is my reception and coverage decreasing
I had ATT when I moved to the adirondacks and switched to Verizon because of the superior data coverage in my area (12901). Over the last few months 4G reception and coverage has been decreasing. I have tried everything, reset phone, updated software, and tried every suggestion and double checked every setting on my brand…
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Lying sales (Customer support is actually Verizon Defender)
DO NOT believe a word from Verizon Sales. and do not think customer support will be there for you. I was told by Verizon Sales a lot of perks & promotions when they were trying to push the sale. However after I joined Verizon, the customer support has been denying those terms & perks that were promised by the sales.…
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Trade-in issue
It looks like I'm the latest victim of the Verizon Trade-in issue. I just got notified that "my bill has gone up $26.37 a month." Yep, they changed the "value" of my trade-in. I can't tell what's worse, the actual issue or that I fell for it. This added to the brand new $10 fee for 5G. So my "$80" line is costing $135 a…
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Getting 5G bars in 90010 but NO DATA streamed!
Whenever I am in the zip code 90010 I have 3-4 5G bars but NO data actually streams to my device. It is a complete dead spot. Has anyone else experienced an issue where they are in a certain area with full bars, but get zero data streaming to their device? @vzw_customer_support Please look into this issue. I have tried…
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LTE Signal Network Extender Help
I received a LTE Network Extender back in October and got an Error 7A message when I set it up. One call into Verizon and a technician had me up and working and everything was great. Fast forward to the end of December - I had to shut off power and it reset the extender and I started getting the Error 7A again. I've now…
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Trade in Credit Not Applied
I received a promotional offer in December 2020 to trade in any iPhone 4 or newer for a credit of $579.99 when upgrading to iPhone 12. I initiated a trade in for an iPhone 5, shipped it to Verizon using the provided materials, and it was delivered to Verizon on December 30th. The Trade in Status page says that as of…
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No service
So I was a little late paying my bill and paid it this morning. Now after restarting my phone, I have no service. Tried the chat and they said my service was active and I had a zero balance. Then ask another question and they are saying it went to collections even after they had received payment. I just want my service…
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What constitutes "data" useage? I don't use the internet on my phone, but have data usage.
I do not use internet on my phone. What causes "data" charges?
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discovery+ subscription not working
I got verizon service 2 days ago and moved after being with AT&T for 20 years. When I signed up for the play more unlimited plan, the plan shows 12 months of discovery+ service. My account even shows that there is 12 month free subscription for discovery+ which I took a snapshot. Verizon is not letting me sign up for the…
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Waiting for Trade In Credit
From the Verizon Device Trade-in FAQ - "The device(s) will be appraised within 3-5 days, and you'll receive an email with the final appraised value". It's been 15 business days. How much longer is it going to take to get the final appraised value email? Final Trade-in value: $0.00…
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Trade In device credit issue with new customer
I'm one of the frustrated customers who is going through the Trade-in issue by verizon. I'm a new customer to Verizon and switched 3 lines from another carrier in November. The below issue is related to 1 number within my account. It was an order that was placed through the Distributor store. At the time of signing up for…
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But seriously, this is good service?
And this is good service? I should have known the first month when they charged my first installment of $58 for my "free" phones. I was moving back to my home State to be with my family again and called about adding some lines. The guy said he would be able to give me two "free" phones if I added the two lines and I…
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Replacing defective phone a nightmare
I am beyond irritated at the lack of customer service offered by Verizon and the inability of anyone to resolve my issue. Here is the long story below. I upgraded from a Samsung S10 to a Samsung S21 Ultra (256 GB) and waited 2 weeks for the phone because it was backordered. I decide to trade in my S10 for promo credit so I…
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Slow to no speed in afternoon
This has been brought up a few times, but I'm starting a new one so that people do not think this problem was resolved last year. I have service that is adequate during the morning. I can do all the things I need on my phone (FB, IG, Snap, YouTube, stream songs/podcasts, view/send photos stored on the cloud, etc.) but as…
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New phone missing from box!
What is the best number to call regarding a missing phone. We "received" my son's upgraded phone today only it was a damaged box with nothing but the paperwork in it. I am assuming the phone was either taken or fell out. Someone must have realized it was damaged at some point because there's a small strip of clear tape…
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Rebate for Switching
This is driving me nuts! I have spent countless hours chatting, texting, and calling Verizon since I switched to Verizon in November 2021. There is an endless number of problems, the most recent that one of the two rebates I submitted for up to $800 was denied as "invalid". The reason given in the status system is that the…
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I received a text message from Verizon referencing a repair ticket....
So, I received a text from 900080004000, which has previously sent me legit verizon messages, informing me that "We've completed your device repair request for ticket number MR-397095344-W01. Please visit MR-397095344-W01 if you still need help, or let us know your request is complete by visiting…
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Poor coverage in Telluride Colorado
We are long-time and very happy Verizon Wireless customers. We used to live in Washington DC, where service quality is superb. We’ve recently relocated to Telluride Colorado and have been very disappointed. Data services in most of the ski mountain are poor to nonexistent, as they are anywhere outside of the Telluride /…
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Billing Issue
I need to speak with someone in upper management in regards to a issue I am having with a refund of reconnection fees I should not have been charged. I have attempted to resolve this with a representative but was unable to get a suitable resolution. I spoke with financial services on 12/17/2021 to change a current…
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Promotion Not Honored
My wife and I traded our IPhone 7s for IPhone 12 Pros and we’re supposed to receive $1,300 in credit toward the new phones. We purchased the new phones in August 2021 and submitted our old phones via UPS a few weeks later. It’s January 31, 2022, and I still have not received any credits toward the new phones. I have spoken…
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Saga of the Iphone 13
This is a wild ride... My husband and I have been customers of Verizon Wireless since 2009. We have always had good service with you and, when there had been issues over the years, the customer service was fantastic and all our issues were resolved quickly and smoothly. For these reasons we have remained loyal and highly…