Mobile Network (Archive)
Overcharged by $700.00 through disappearing discounts and Verizon refuses to acknowledge!
Over a year ago, the contracted discounts on my account began changing monthly, with discounts being removed or changed unpredictably from each of my 4 lines without any reason. In addition, I have also incurred international charges as well as a long distance charge without cause. I immediately contacted Verizon when this…
55+ unlimited is an issue
Both my wife and I are over 55 and have lived in FL for the last 5 years. We looked over all the 55+ info carefully and tried the online eligibility tool that states we are eligible for the 55 Plus Go Unlimited plan. However Verizon refuses to apply that promotion to our account. We have tried going online to apply,calling…
Terrible Service - The worst Customer Experience I've ever had from a Cell Phone Provider
I first sent this as a private message to the vzw_customer_support and have had "Zero" responses so here it is in the forum. I need to get this sorted out please and quickly - There are a ton of failings here. Good Morning I didn't want to put this is the general escalations chat forum so thought best to communicate with…
Need One Verizon ID disabled for my linked closed fios account. Causing problems for mobile account
Hello, I have called 2 times about this issue and Also chatted twice. It is still not resolved. I was told to leave a message and schedule call back time for the department that can fix it. @jj49 had same issue in October. this is becoming problematic for the associated mobile account. Please resolve this so I can handle…
Nationwide + Canada 450
What happened to this plan? Does anyone reading this message know? Sometime during the last couple of months, Verizon seems to have switched me out of this plan into the Nationwide (without Canada) plan. I do not recall being advised that this would happen. Have any of you experienced this?
Verizon has no record of my trade in
On January 7th, I traded in two phones to Verizon for credit towards new devices. I shipped these in one box (because that’s all the store gave us), via UPS on Saturday, January 8th. According to my tracking receipt that was given to me at UPS, the phones were received at the dock on Wed. January 26th in Fort Worth Texas.…
Ebill canceled from one bank, cannot be added to another
I recently switched banks. I was flawlessly receiving my E-Bill through my previous bank. Upon switching over, I have removed Ebills from the first bank, (at this point, a few months ago now). When I attempt to add it to my new bank I continue to get this: We're sorry, we're unable to add the following e-bill Verizon…
BOGO Promotion
Two years ago I purchased an iPhone 11max pro under the promotion but I’ve get one; I then ordered the second for my son. When the first bill came customer service assured me that the promo would kick in after a few months. Here two years later our phones are paid off I realized that the promo never kicked in and I paid…
Will lose trade in credit if upgrade phone
Hello I traded in a phone a little over the year ago for 400 dollars and have been getting a credit on my bill since and up until 24 months. I keep getting emails from Verizon stating I am due for the Iphone annual upgrade program. I checked into this today and yes its available but if I trade for a new one I will then…
Callers can’t hear me, calls failed
I have called Verizon numerous times with promises the problem will be looked into and someone will call me back, yep, that never happens! So, I am posting here and keeping my fingers crossed. I have relocated to a rural location zip 42025. Purchased new iPhones to upgrade to 5G and still continue to be the old Verizon…
My order still pending?
I was told on my 3rd attempt to get the answer that the phone is back ordered. I ordered on Jan 11. Today is Feb 19. Still pending. No contact at all from Verizon. No text, email, notice in my account- nothing. At least, they should do that to let a person know of a back order and delay. I thought Verizon was forcing me to…
Weak signal
I live in the Maywood section of Arlington Va. and the signal is 1 or 2 bars I switched to a iPhone 13 no change
Device payment buyout charge
I had to cancel a phone line/servuce because the owner that particular line passed away but Verizon is still charging me $588.72 for a "device buyout." Why am I paying for a phone that I sent back and no one can use? So you get the phone plus almost $600? I'm confused and really need help understanding this.
One particular number cannot be dialed (intermittently)
There is one particular number that frequently, but not always, yields the message "number cannot be completed as dialed." The folks at the destination number report that many, many Verizon customers (but not AT&T) have this issue (the destination is a land-line). How and where do I report this (other than here) to get…
Trying to get billing error fixed
One of the lines on my account got a new phone in December, bought through Verizon and paid in full. the next bill had a $20 minimum service contract and a one time $18.71 charge on it. I went through h#ll for 3 hours with 3 different agents telling my story 3 times and answering the same questions 3 times on January 27th…
LTE HOME INTERNET - HIGH LATENCY WHEN UPLOADING
Hi everyone! I just got the 4G LTE Home Internet up and running a few days ago. I'm super happy with it compared to what I had before, but I'm running into an issue. Normally I have download speeds of 20-50mbps, and upload around 4-6mbps...however, when I am uploading a video and it's using all of the upload bandwidth, the…
Set up a VPN on the new Verizon 5g home internet (router ncq-1338)
I'm a new customer for the 5g home internet service and I'm interested in putting a VPN service I subscribe to on the router (ncq-1338). I had someone do it for my old service (Spectrum) and would like to have that available with Verizon as well. Is that an option. Thanks.
Disappointed Every Chance Last 12 Months
Here's my experience with Verizon over the last year. Last February I was getting married so decided to add my soon-to-be wife to my account since she was on a T-Mobile family plan. Talked to the sales reps in store a couple times over a few days to make sure this would be the best plan, or if a fresh start with T-Mobile…
Usning a Different Router Instead of the Supplied ASK-NCQ1338 Router
I have the Verizon 4G LTE service with the ASK-NCQ1338 router. Is it possible to take the SIM card out of it and use either a MOFI 45000-4GXELTE or Cradlepoint IBR600C router instead, as these routers have external antenna connections and my signal is marginal ?
Announcement 19
I receive this error message when receiving calls from local numbers and then making calls to local numbers (my mom, for example). I know my plan is prepaid, and that I am in fact within my service area, but I keep getting this error message. Very frustrating because I have had this issue while trying to receive calls for…
Rude Employee and Bad Service at Wilmington Ohio Verizon Store
Last month I traded my iPhone 6s for a new iPhone 13 Pro and was promised a $650 discount. This month my bill states that I'm being charged for the $650 in 24 installments. There is no reference on my account to the trade-in or to the discount. I was also double charged for the $35 "one-time" setup fee: once when I bought…
Activate account
I got a message to activate my Disney Plus and Hulu account, I thought I already did, how do I activate my account?
Outlook email slow on Home LTE
I was previously using DSL for internet. Now I've been using Verizon LTE home internet for a few weeks. I have the LTE box connected directly to my desktop with an ethernet cable. Websites load incredibly fast, but some emails on Outlook load very slowly or not at all. Is there something Ineed to change in Outlook to make…
Slow Speed with 4G LTE with 3-4 bars, Android S9+
Every single day I get only around 2.5 Mbps download and 0.02 Mbps upload in the 28645 zip code area (using speed test). Even these slow speeds are not consistent, sometimes I get no data transfer at all. This only started to recently happen over the last month or two but it is now an everyday occurrence. I get the same…
No trade in credits
I traded in my old phone in October 2021, sent it in and Verizon received it November 8,21 and estimated value at $1000. It’s now February 20, 2022 and I’ve called Verizon numerous times and spoken to several agents who all state they will fill out a form and my credits will be applied in 8-10 business days. I then had to…
5G Home internet gets you ban from facebook, ebay, espn+, and bally's
I signed up and installed the 5G home internet ultra-wide band internet service about three weeks ago. Its fast, its easy, but it randomly gives you IP addresses that caused Facebook and eBay to block me and lock my accounts. I spent so many hours on tech support, but they don't even know how to fix it. The issue is that…
Why does Verizon mistreat their current customers?
I have an unlocked Note 20 ultra... There is a promo for $1000 off. I am not under a contract. I spoke to customer retention today. If I change my number, they'll give me $1000 off, but not if I keep it. Why can a new customer keep their number but not me. I'm willing to sign the exact same 3 year contract. I've been a…
No credit on trade in on phone confirmed received by Verizon reps & UPS but listed as never shipped
On Nov 27 I ordered 2 new iphones & confirmed we could keep our plan and get $650 credit on each phone with our trade ins. I checked their site after we set this up and all the details including phone trade in models and amounts were correct. We received labels to send in old phones & tracking from UPS. Phones were shipped…
COVID19- Dead zone in Santa Clarita, CA
Dead Zone in the area of Decoro and McBean in Valencia , CA. we get calls but no internet. During this covad19 it is essential we have a tower or something. Unless you run around trying to connect to a WiFi not to mention if your WiFi goes black.
Why is my order still processing?
I ordered myself a new phone (Droid Mini) on Monday October 21 and I got 2 day shipping so I could have had it by Wednesday or maybe yesterday. I received a e-mail saying that I needed to pay security deposit so I called and called until I finally got someone after 3 hours of continuous calling. Verizon took the money out…