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LIED to by customer service rep. Verizon... this is ILLEGAL
After looking through the community posts, it would appear that this happens repeatedly at verizon and I am absolutely disgusted. My husband and I approached a store in Downtown Denver on 16th street mall, and was served by a seemingly nice rep. We were extremely clear that we were both on Pay as you go, and very…
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Complaint regarding trade in
I need to file a complaint regarding my last trade in experience- lost out on thousands of dollars at this time after spending hours of my time in the phone with Verizon reps. How do I proceed?
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Unresolved Issues
On 10/3 we contacted Verizon to explore plan options. I currently have six lines on my account and have been a customer for over a decade. During the discussion we were offered iPhone 13's on four of our lines at a discounted rate. We were told we would receive $300 off each device after we sent in our older phones. We…
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Where to report a service outage?
My Hotspot device disconnected with the message No Internet access and it now shows 1X or 3X next to the bars. My phone can not text or connect, I get a no data error. Voice seems to work. This started at 1300 MST and I did nothing until 2000 MST, I tried contacting *611 - after 30 minutes your system informed me that you…
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Unresolved device & billing issues
Only going on my third month with Verizon and it’s been nothing but frustration, confusion, and waiting. First device I received was so slow no matter what I was doing. Did all the troubleshooting with Verizon and it didn’t help. They sent me another device. Never got a return label for original device. The new device also…
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Will my premium hotspot be throttled when I go over my data for that line?
Hi I used 30gb of my tablets hotspot which is the limit. I still have plenty of premium hot spot data left but I’m wondering if it will be throttled when I use it.
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Does anyone feel Verizon is ignoring the LTE towers
Since hurricane Michael service quality in the panama city area has continually degraded. I understand the company is trying to rapidly build its 5G network , but ignoring LTE customers is not the answer. I'd switch to another carrier if possible sadly its not really an option in the rural area around Panama city
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Trade In Issue
I also like many others recently did the trade in promo for the iPhone 13 and to trade in your old device for it. It was for two iPhone 13s order with a sales rep over the phone. Order was placed on September 27 and I received the new phones and the trade in boxes on October 12th. I put each of the old phones in the…
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Be very very careful with promo offers regarding trade-in value
Like many others we are extremely dissatisfied with Verizon's trade-in promo. We arrived at the store on the last day of the offer in October for an "up to" $800 trade-in on a new iphone 13. The phone was not in stock so it had to be ordered. They inspected our trade-in and said it would qualify for an $800 credit but…
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Loss of signal bars on Phones (Samsung galaxy & iPhone 13 Pro Max)
This past week the signal bars on our phones, regardless of brand, are fluctuating from full bars to no bars. We have always had a strong signal in our area but lately, this is not the case. In other parts of town this is not the case. There is utility work occurring close to the tower. Is this disrupting power to the…
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Cyber Monday for existing customers
Why are there ZERO deals for existing customers on cyber Monday that don't involve trade in or new line?!?
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On hold for 3+ hours
I'm trying to figure out why an account that was closed 3 months ago is still generating monthly charges and late fees. Problem is, I cannot reach customer service because all I do is get put on hold for hours on end. I tried calling the financial services team, and they see there's a billing error but cannot fix it…
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Has anyone filed a BBB against Verizon? I don’t know what else to do at this point. :(
I have been a customer with Verizon since they were Cingular - forever! I have logged about 45 hours (honestly) with customer service people. Managers, high up people. You name it. Cases opened. Return calls promised and not fulfilled. Cases closed, but unbeknownst to me because nothing was resolved. I’ve literally been in…
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Does anyone else object to entering a PIN before talking to a human?
I'm really tired of having to enter a PIN number before Verizon will let me talk with a human being. If I'm driving I can't work with a temp PIN being sent via text. Plus....how does this PIN protect me? If someone steel my phone Verizon is send the thief the temporary pin to freely use. I was on the phone today driving…
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I’ve had a ticket open for Hulu for 3 months
my Disney plus bundle is not working correctly. I have Disney but Hulu does not work and every time I try to add it to my account says something went wrong? How long does it take to resolve this issue? I’ve called several times with no resolve besides we are sending your problem to the programmers in india.
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How can I permanently turn off call waiting?
How can I permanently turn off call waiting? I had it turned off on my previous phone and now that I have a new one it's back again. Last time, I turned it off on the myverizon web site, but I can't find a way to do it again, Thanks.
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Coverage maps are very innacurate
VZ coverage maps are incorrect. In Burnsville NC it shows coverage south of town which there is none. I wonder how many more places have this issue?
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Point of Sale Equipment Charge
I am curious to know what a Point of Sale Equipment Charge would be and why there is a double charge on my bill estimate for next month?
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Phone Upgrade and Trade in Promos are a Bait and Switch Issue by Verizon!
I am a long-time unlimited plan member, and was seeking to take advantage of the upgrade promos that was being offered for the iPhone 13. I initiated the upgrade and trade-in via a call to the Sales Rep in the last week of October, and was quoted $850 as a trade in value for my iPhone X. Note that this was the hard number…
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Voicemail
Version is not reliable. Deleted a voicemail and verizon cannot help with restoring it. Like everyone else take your money. Maybe they need to figure out how to restore voicemail mails they think they can do everything else
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Ageism
Well, thank God age-ism is still the last "ism" that's acceptable and people can get away with it because some staff at Verizon certainly indulge themselves with that prejudice. Two business days ago, I bought a Samsung galaxy phone from a Verizon in Vancouver, WA. I'm older. I've only previously owned iphones, my last was…
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Can't receive verification code on my tablet
I want to change the password on the wireless account for my tablet. After I submit the new password, the system wants to send a verification code to the phone number of the tablet, but it does not receive calls. The system only lists the tablet number and does not provide other options for verification. Is there another…
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Disney Bundle & Hulu Price Increase
Good afternoon, I currently receive the Disney Bundle as part of my monthly plan which includes Disney+, ESPN+, & Basic Hulu. Hulu recently announced they are increasing their monthly prices and with this increase they are including the Disney Bundle on all accounts. This means I’ll be paying for something I’m already…
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Phone Issue
I just received a call that came up as Census Bureau on my caller I.D. but I let it go to voice-mail. The message they left said "Dear Verizon Wireless customer, your account will be suspended in the next few hours for security purposes". Now I'm not the sharpest tool in the shed but I'm pretty sure the Census Bureau…
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Phasing Out 3G
I have an iPhone SE (original version from 2016, model mlly2ll/a), and I understand 3G will be phased out by the end of 2022. Will Verizon be offering help to those with 3G phones, such as free or discounted upgrades? Or will I have to purchase a completely new phone before mine becomes obsolete? (I contacted Verizon via…
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5G coverage map is not true
I just bought 3 new iphone 12s and upgraded my plan to an unlimited from a VERY old plan that was extremely generous and CHEAP. I've now spent about $1500 on phone upgrades and increased my monthly plan by $100/month. I had to go to do more unlimited as I need the mobile hotspot (I had that with my old plan). The verizon…
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Rebate Resubmit Button Not Working
I have been trying for weeks to get the info in for my rebate. I initially sent in my documentation online and got a response shortly thereafter that I was missing my last bill from my previous phone carrier. I have been trying to resubmit it on the link given to me from this site:…
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Server is across the country
My ping latency is showing anywhere from 300 to 400mps. It appears that my router is using a server located in Florida; I'm in Washington State. This appears to be causing some issues with streaming. WHY am I using a server that's across the country?
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Issue with Escalation on Trade In - SO SO FRUSTRATED
I cannot believe how much time I’ve invested in trying to get something honored that your company quoted me on 2 phone upgrades. NEITHER trade in was valued at the amount quoted both on website and after two HOURS on the phone with the agent. I’ve not had 3 customer service chats lasting over an hour each, so we are 5…
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Spammers/Phishers Using vtext.com
I'm not sure how I haven't seen this before, but I received a text this morning from xxx-xxx-xxxx@vtext.com telling me to call yyy-yyy-yyyy. Since I don't generally get a lot of calls from outside of my own area code (and even fewer text messages), and my phone isn't in the 407 area code, I thought it prudent to do a bit…