Mobile Network (Archive)
Home lte high latency problem
Figured ask here to see if anyone can figure this out, support wasnt much help besides sending another gateway. Anyway I got excellent verizon signal where I'm at. My phone in 4g I get full bars and latency tests at 20ms. This gateway when I got the latency is 100-150ms. Multiple calls to verizon they couldn't figure it…
Upgrading with Verizon
Where do I even Start? What choice do I regret more than any other in 2021? Using Verizon to upgrade my phone from a iPhone 12 Pro Max to an iPhone 13 Pro Max back in October. So, after many calls, texts, msgs, unaccountable agents promising and not following through on promises, after Verizon charged my account close to…
Trade in credit
Hello, My trade in request was processed, but I have not received a credit on my bill, and am unable to determine when this will be applied. When using the live chat automatic responses, the amount displayed is different than the account on the trade in status screen. Also, the live agent states that Verizon has not…
Service is Terrible at ATL Airport.
I don't really care about service when I am on the plane... I have read all of those rants already. Why is there only one bar everywhere within ATL? IF there is internet, it is usually 3G. And over all, is it just my phone Note4 or is Verizon just providing poor service all over the country? I seems where ever I travel…
Verizon One ID
I have enrolled Mobile + Home Rewards with my VZW and FIOS account. Due to the move, I had to close my FIOS account since FIOS couldn't be installed. But the One Verizon ID is still showing linked to closed account. There is no option of disabling. VZW & FIOS representative stated the changes will be affected in 1/2…
Verizon change my plan.
I was paying 55 dollars for one plan and 70 dollars for another plan and now it's 70 dollars and 90 dollars a month. I asked why did Verizon change my plan without telling me and I was told 3 different stories. What can I do to get back the 35 dollars a month for the last 2 years on my account, I don't think that it's…
Unable to reach live agent
My account was discounted even though I have a payment set up. I've been trying to call all day but it keeps saying unable to reach live agent. I paid an extra amount to set up the payment. I have been given 24 hours to contact financial services before I get disconnected again. How can I reach someone if they are unable…
Verizon Reps placed a order without my consent Can I prosecute Verizon?
$800 trade in "enhanced credits" not showing up
I recently saw Samsung was running a deal on their website. I was interested in the Z fold 3 since it came with free galaxy buds and a case (will never use that). I was surprised to learn that if I chose Verizon credit pay my Note 10+ was eligible for the enhanced credit from $330 to $800. I chose that option, signed all…
Verizon hidden fees.
Been a customer since the inception of Verizon Wireless. Being told my bill would be around 140.00 and suddenly went to 162.00 in one week and following another week, now over 300.00. Verizon claims these fees are for upgrade and activation for support and other services for the first thirty days of new phone ownership.…
How to change the shipping address of an online order
I have literally spent hours on the phone with multiple Verizon CSRs over the last week to resolve VERIZON'S mistake of shipping my online order to my billing address (where I do not currently live), despite the fact that I selected in-store-pickup during the online transaction. It's clear Verizon does not have a procedure…
Bonus Data
I’m on a shared data plan and received an offer for bonus data. Will the mobile hotspot feature use the bonus data or will it stop at my original shared data plan limit? Also how does this work with a mobile hot spot on a shared data plan?
Verizon Tradein - No Value Verizon had wrong color listed - FCC Complaint Filed
I'm at my wits end. I trade a Google Pixel 4 into Verizon in September 2021 for $800 towards a new Apple iPhone 13. When Verizon received by trade in - they evaluated it and gave me $0 in credit. The reason stated was that it wasn't the phone it had expected to receive - it was a different color. I have no idea why…
The Big -5G Nationwide- Lie
Been living with Verizon shared data for years. Thought I would explore 5G. After lots of confusion and then reading, and more reading... I understand that Verizon 5G UW is not offered in my area, and many times Verizon's 4G LTE is actually faster than (non UW) 5G... But I figure hey, "5G Nationwide" is supposedly…
Voicemail Password
How do I get rid of my password when using my wireless? I don't want my voicemail to be password protected. I've tried customer service, but am unable to contact them thru the numbers listed on their FAQ page. Please help!!!
Lte home internet - house is not in coverage map (new construction)
I have new construction and new address. I live in rural area. All my neighbors back, left, right of my lot has home internet coverage (lte) according to Verizon web site, but not my address. I called support and they checked my address and told me that I definitely has coverage, but can't place an order to my address…
Phantom Coverage
Over the last 6-8 months I’ve noticed having 2-3 bars of LTE on my iPhone 11 but when I try to do anything data related it always times out. Try to do a speed test and it says I have no coverage. This happens especially in buildings. I switched from TMO to get better coverage but feel like I actually downgraded to worse…
Advanced Support
Anyone know how to get in touch with someone who can actually solve issues? The past 6 months have been an endless nightmare with simply trying to upgrade 2 devices and add a new device and new line. Multiple orders stuck in limbo and re-ordered... trade in's not processed... countless of trips to the local store and…
File a complaint
I changed two of my three phone line subscriptions with Verizon to play more unlimited back when the plans came with free Apple Music. The difference in what I was paying to what I should be paying is only $5/month and I’d be getting Apple Music so I jumped at the opportunity. The very same day I enrolled the two phone…
Lte Home internet not working.
My home lte internet is not working. I get a green light on the front of the modem. I can connect to wifi on the modem. I can see that I am connected to Verizon lte with the modem but I have no internet. It says that sign in is required and wants me to activate my device. The thing is its already activated or was activated.
LTE Home Internet Latency and drops - ticket status
Hi, I have had an ongoing issue with my lte home internet having constant drops and now high latency. I have opened my second ticket on this which I was told was a priority 1. It has been 48 hours and have only gotten the generic text at the 24 hour mark. This is absolutely unusable and I have already paid for a disconnect…
Facebook sms verification codes - not arriving
I cannot receive any the verification codes from Facebook. I can receive verification codes from any other source. This problem began this week, it worked fine in the past.
Survey in text message is it legit
I have gotten 2 text messages wanting me to do a survey for Verizon and then i will be rewarded with an 11 pro iPhone. Is this legit?
Phones been horrible since 12/11/2021
Phone just went to blah no network available most of the time for the phone. always mostly one bar. The verizon customer service said it was likely my data or area but i have always had great service on this phone it just went horrible all of sudden. I have an unlimited plan but my phones internet and calls have always…
Customer Service/ Cellular Service
First of all I would like to point out how Verizon Customer service is terrible and some of the worst that I have interacted with. I have had numerous problems with little to no resolution. Secondly, the cellular service is very unreliable. I will have 4G and full bars and not have any internet or network connection. I…
Mobile hotspot prompts for subscription although already on plan.
This issue only seems to be with one number on the plan (we have the Verizon Unlimited Plan), and it's spanned across all the phones on that number so far. Every time I try to activate the hotspot, it gives me the "Subscribe to mobile hotspot" message. I even logged into MyVerion (which says we have hotspot enabled) on…
5g speed
Recently I purchased an IPhone 13 Pro and I noticed that the data speeds are about the same as the 4g service I had with my IPhone 7. This is especially true during high traffic times. I don’t think that there are any mm bandwidth antennas near me so I think most of the signal I am getting is on the same frequency as the…
WiFi International Calling
I have activated WiFi calling from my iPhone. I was told by a VZ wireless service rep that as long as I was on WiFi, I would be able to make international calls free of charge. To ensure that I was not being picked up by a cell tower, I turned my phone to airplane mode before making the phone calls. Much to my surprise I…
Wanted to Upgrade; Received Unending Bill and Account Problems Instead
After being told by a chat rep that I was not eligible for the recent $800 trade-in promotion, even though others with the same plan were, I chose to put an upgrade through at a reduced trade-in rate over Black Friday weekend anyway. The very next day I received a message on the Verizon app that I was magically eligible…
MiFi Pro
I am very disappointed in the MiFi with Pro account. by the middle of the month I have used 33 GB out of 50, and I have my computer shut most of the time and am forced to use my phone (on a different verizon account). and save the hotspot for when i have an emergency. What kind of service is this? do I game? No. do I…