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WHERE CAN I LEAVE A COMPAINT ABOUT SALES REP???!!!!
I have been trying to pay off my phone and upgrade it for 3 days now! I was on the phone with customer service for 2 hours yesterday till they sent me to a sales rep that couldn't even fix the problem right then so he said he will call me the next day well the day came and went and no call i even tried calling 3 times and…
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In Home Internet
Has anyone tried the LTE home internet and if so how is it? Thanks
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suddenly lost cell signal - Gilbert AZ
up until 10/4/21, I had a great signal inside my home. Something happened on 10/4 and I no longer can talk on my phone inside my home. I have spoken with a number of my neighbors and they saw the same signal drop on 10/4. Can a tower be down nearby? I live in Gilbert AZ, 85298, and nearest cross streets are Riggs Rd and…
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Tricky Situation, need advice.
My father is now in a Nursing Home with NO Landline in his room. So his iPhone/cell phone is his lifeline to family. Without going into lots of family drama. One of my sisters was caring for him(we all took turns), got him a new cell phone number(I had been paying for his old one for 10+ years), and did not give the number…
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Calls go straight to voicemail
I have received calls that go directly to voicemail. I had the phone in my hand but it never rang. I got an alert that I had a new Voicemail. I wondered what trick allowed to caller to bypass my ring tone. The calls were not the general spam/scam or phishing. There was no "spoofing" of the number since the phone never…
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Sudden Poor Reception Past Few Weeks, Multiple Devices, Resets Performed
As the title says ... We used to have "ok" service. We could certainly get by with it. But beginning just a few weeks ago the service got really bad. I have less bars and often even if I have a bar or two I cannot get to the internet. Just yesterday I was completely unable to send an SMS both from my home and then again…
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“Unable to Process Card” charge
After placing an order for a phone days ago, and having my card charged, I see an email saying my payment was declined. And as a result my order will be suspended in the next two hours. So I tried to change my card and guess what, I’m charged on my new card but still seeing card declined. What’s going on?? Why are you…
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Horrible Cell Service From Verizon
We have been having home power issues lately. When our house power goes off, our cell services goes dead immediately. I find this strange as we have been through other power outages several months back and we had full cell service and full data service. For the past month the data service, when it works, has been slow to…
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Lack Of Customer Service
I have been a loyal Verizon customer, with little or no complaints. I didn't even mind pay more for "better and more reliable service". With my past experience for the 2 months I am a big advocate for leaving them and going back to my old carrier. It would be a lot cheaper, there would be a lot less aggravation. I recently…
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Failed call
I have a new iPhone 11 (less than 90 days old) and I cannot call out. I get Call Failed messages making local or interstate calls. What's wrong and how can I fix this. This is the only phone I have.
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customer service is just as bad as website. Don’t switch
I too recently switched from Att and had a nightmare of a time trying to give Verizon my money. I went online to try to use their website to start a switch, which should have been my first warning because their website is archaic and appears coded by a 12 yo. After wasting time on that, we went to the VW store, which spent…
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NOPORT option to prevent SIM swapping hack?
Does Verizon provide in-store verification of identity to facilitate porting a number to a new SIM? If not, why not? T-Mobile is doing so in order to counter an increasingly popular hacking technique. ( https://lifehacker.com/prevent-sim-swapping-hackers-from-stealing-your-phone-n-1838149833 ) "Some providers offer tighter…
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Coverage during NY Metro North Commute is AWFUL
I commute from Peekskill, NY to NYC everyday. The route is right along the Hudson River. My commute is relatively short at 1 hour. Its a beautiful ride. It usually is punctual. And yet, every morning and more so, evening commute is still filled with frustration! Roughly speaking I have stable/consistent 4G coverage for at…
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Reception Issues Lately
I’ve been a Verizon customer since 1990 and have always touted it as the best service out there. But since June… on my iPhone non-5G phone… service around NW Indiana and Chicago has been spotty at best. To the point the apps won’t even work. I’ve been stuck in the city, not being able to hail an Uber because of this issue.…
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Phone lost by UPS and verizon wont do anything to help
so got a new phone for me and the wife. her was delivered and ups told me they lost mine. i got in touch with verizon and they 1. told me to rerach out to ups again to make sure it was really lost 2. if i wanted to still get a new phone, they would cancel my order, but... to get the phone replace i would need to add…
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Poor to no signal at home
Had good signal for years and never had to call Verizon..Early 2021 signal became worse on 2 devices at home and in large cities, missed calls/texts cost thousands of dollars in payouts to musicians and major explaining , embarrassment,anger, not to mention it made us look like we didn't communicate. I have upgraded to new…
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Deadspot
SE Johnson Creek Blvd, Portland, OR 97206
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Verizon Has Committed Fraud on My Account
My bill went from $30 to $1000 in a matter of minutes today!! Does anyone have the corporate phone number so that I can call them?
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Can't login to apple music with new Iphone
I recently switched phones to a new Apple 13 pro Max, coming from a Google pixel 3XL. I have the beyond unlimited plan so I have the free Apple music with my plan. With my Google pixel I logged into my Apple music using my phone number and a password as the login. If I try to login to Apple music with that as the critera…
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Not too warm and fuzzy of a feeling after switching to Verizon
I recently switched to Verizon from AT&T. We traded in two iPhone 12s and was supposed to get the up to $500 per phone back from Verizon. I had some trouble getting my numbers ported over to Verizon. Finall got mine ported over, but my wife's number came up with some kind of fraud prevention lock (or so AT&T said). We owed…
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Pending Order not going away.
I have read all the threads about this and it has sadly happened to me. I went to upgrade my phone and Verizon never text or email saying it was ready for pickup so they cancelled. Now for the past 2 weeks I have a pending order that will not go away customer service seems to know nothing about it. Is there anything i can…
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has the solar flare caused a service interruption on jan 11?
I have been having no service problems today. And I was wondering if the solar flare has caused a service issue in my area?
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Huricane Ida - Verizon Offers No Applicable Solution only More Cost
Hello, I am a Verizon customer for over 15 years if I remember correctly, and some years before that before switching carriers and then carriers becoming Verizon again in time due to buy-outs. My home community was hit hard by Hurricane Ida. My immediate neighborhood is suffering greatly due to Verizon's lack of solution…
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Can Verizon refuse to port my number to another carrier if I have an overdue balance?
I am on my family's account, and breaking off to another carrier. A person in verizon customer service stated that my number is not eligible for porting because there is a past due balance on the account. In doing some research, I've found that they cannot refuse to port the number even if money is still owed. Is this…
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Chat Conversations with Live Agents take a Long time
I have had several live chat conversations with Verizon agents lately. I must say that they are the worst in terms of the following: 1. Response time. Minutes go by before you get a reply sometimes. 2. English is very poor. Many times you can't make out what they are saying. 3. Way too many pleasantries that take up time.…
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Need help with our best offer program and unlimited benefits
I'm having two problems since upgrading to unlimited. 1. It's been months, and I've not received any of the $1158 in promised trade-ins ($579 x 2 phones I mailed in to Verizon) 2. Disney plus, which is included, doesn't work no matter what I do, it won't activate. Chat is no help, with Verizon sending me to Disney, and…
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Downloading photos from Verizon Cloud
Is there a way to download photos all at once from Verizon Cloud? I have about 1400 photos I'd like to download to my computer (just upgraded my phone so I want to save them somewhere), and I can only see how to download them one by one. The solution in the FAQ (hold and click and it will let you pick multiple photos)…
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Customer Service
How do a get to speak with a legitimate Customer Service Manager?
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Verizon agent changed my plans without authorization or warning
Today while chatting with an agent about something unrelated to my plans she apparently changed all my plans without telling me - I found out through an email from Verizon Fios! Now I cannot get in touch with anyone to reverse what they did (one of the plans is a grandfathered plan) and I lost some of my discounts with…
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No reception
I am so upset, disappointed, and surprised at Verizon. Came to Charleston for two weeks, and found out there is no Verizon reception in the whole main street, the job site is located at. That means, No wifi, which means I can not get on my lab top to get my work done, while at the Jobsite, that means I can not call /text…