Mobile Network (Archive)
Bad reception in Flemingsburg ky.
I switched from At&t to Verizon. And believe me it was the mistake of mistakes. They don't tell you that the service in FLEMINGSBURG is bad. I'm less than a mile away from the tower. And if I'm at say family dollar or Kens Newmarket. I actually have to walk to the front door to get a signal. Consistently failed texts and…
Account Dispute unable to reach escalation support for over 72 hours
Unable to reach escalation support for over 72 hours. My account is being overcharged, I have personal data loss due to Verizon employees, and was treated inhumanely at a corporate store. Why is it impossible to reach someone who can fix my account? Why am I paying a company that won't simply call me back even after 72…
Coverage area change past 2 weeks
We have been a Verizon customers for 10+ years and 3 years ago we moved into East Texas, Emory area. Coverage was not great but it did work in our house and outside. We recently renewed and went with the newer Galaxy S21, they have better antennae supposedly and thought it would be better. There really was no change, until…
One Verizon ID is not disabled when my linked closed fios account for close to 6 months
I have enrolled Mobile + Home Rewards with my VZW and FIOS account. Due to the move, I had to close my FIOS account since FIOS couldn't be installed. But the One Verizon ID is still showing linked to closed account. There is no option of disabling. VZW & FIOS representative stated the changes will be affected in 1/2…
Bad signal in Columbia, SC
Hi, I live in Columbia, SC (downtown area code), and despite my phone showing 3 bars and LTE, it takes forever for anything to load on my phone. Is there just not good coverage in Columbia or is it an issue with my phone? My boyfriend has Verizon as well and experiences this too.
Wireless dead zone at new house
We moved into our new house about a month ago. The service at this address is horrible. Text messages take about 30 minutes to go through. Data is almost non existent. Happens to all three of our verizon phones (two android and two iOS) and anyone else that comes to the house. Does not matter if it is inside or outside the…
Straight Talk to Verizon porting issue
My wife and I had been Straight Talk customers for about 4 years. Last Friday, she decided to switch to Verizon when Target was offering a rebate. She selected an iPhone 6s and the Verizon rep in Target activated and ported her ST number with no problem. The next day, I decided I wanted an iPhone as well, so we went back…
Trade in Issue ( Phone received is changed but same IMEI ???)
Hello, I am looking here for help I have a serious issue with the claim that the phone received is not the same one I sent. I bought iPhone 13 max from the Verizon online store on September 17, including trading in my Samsung A71 for $800 credit. I shipped an Verizon Samsung A71 5G with UPS ground for a trade in (estimated…
Unable to receive a call from specific person
i have several phone lines. One of the lines was receiving TONS of junk calls after I bought the new line. Of course, I changed the number; however that line is unable to dial 1 of the other lines on my plan now. To be clear, it was able to call before the line change, but cannot now. Have called Verizon but it was not…
20+ Years at Verizon Ended after 2 Calls to "Verizon Customer Loyalty" today
In fact, they were the only calls I have ever made to "Customer Loyalty". My daughter just gave me an iPhone 7 and a Kyocera Dura VX 3G. The latter phone was used by her as her "rough" phone. She'd move the sim to the Kyocera when going camping, etc. Both were Verizon phones. So began the issue. My old Verizon plan, which…
Why Do The Employee's At Verizion Lie To You ??
Why do the employee's in << location removed to comply with >> office just tell flat lie's to you?? Ever time I go in to upgrade..it's ONE LIE AFTER ANOTHER AND WHEN I CALL THEM ON IT.. it's more lie's to cover up the first one. Then they think you stupid and will try to dump all those EXPENSIVE, Overpriced accessories on…
Sudden poor signal strength and dropped calls
Why is the Verizon signal suddenly weak? I travel for work and I'm experiencing dropped calls and dead spots in areas where they didn't occur before.
Sudden poor signal strength in/around Bennington, VT
While coverage has always been somewhat spotty in and around Bennington, VT...something seems to have changed in recent weeks. Where the coverage used to be spotty, it is now non-existent. At our home, we always had and hung on to a decent 4G signal. Now, we can barely get a 1x signal. I've gone through the VZ help desk…
Prepaid to post paid
Ive had my Verizon prepaid family account for 5+ years and would like to know how to switch from prepaid to post paid and be able to get upgrades on our phone and other deals not offered for prepaid
service outage
is there a service outage near 07960?
North Virginia (Alexandria, VA/Parkfairfax) Cell Service Deadzone
Hello, I live in Northern Virginia, specifically Parkfairfax in Alexandria, and it is a complete deadzone for cell service for just Verizon. Everybody who has Sprint, T-Mobile, etc. do not have cell service issues. I've noticed other posts have been made, but nothing has been done. It's pretty ridiculous that Verizon…
Won't let me accept the terms and conditions on my new phone.
Every time I try to accept the terms and conditions for my new device it says that I am not required to accept the terms and conditions on this order, but the order is on hold and won't be sent to me until I can accept the terms and conditions. How am I supposed to accept something it is telling me I don't need?
VERIZON....no longer the best choice for loyal customers
For those of you looking at all your options you may want to think twice before continuing with Verizon. Having been a happy Verison customer for 14+ years I can attest to the complete lack of customer service and rewards for customer loyalty that are present in Verizon today. This past November I upgraded all 5 lines on…
Full Bars and No Data
I show full LTE signal and have no data at all. I have an iPhone SE and an iPhone 11. I work all over the country as a truck driver and this is happening everywhere. Not out in the middle of nowhere. It was happening regularly on both phones a few weeks before the ios15 released and I kept having to turn on airplane mode…
Low to no signal everywhere I go; previously strong coverage
I'm writing direct because you tell everyone who posts about this issue to message you directly. I have had Verizon coverage on this phone (iphone in this location (primarily 94952/94954) with great signal/coverage for over 3 years. In the last week, my ability to use my phone outside of wifi range is almost non-existent.…
Service Outage
* Is there an outage in the 30741 zip code area. Cannot access internet
Manage vtext.com contacts
I am a long time vtext.com user. I am now using the desktop app as well. At some point in the past I added my contacts to the vtext site so that i can see the names of my contacts instead on the phone numbers. Since that point I have added new contacts to my list and I want to reupload my contact list to vtext. I don't see…
Call cannot be completed as dialed
I have a business phone that when dialed from my Verizon wireless phone gives the following message: 3 tones "We're sorry we are unable to complete this call as dialed......" Once the message completes, the call will ring and connect with the business. I asked a friend with ATT wireless to dial the number and he does not…
Verizon messed up preorder/trade-in, trying to make me pay more, and no one will help me at all.
I preordered a iPhone 13 Pro Max on September 17th when they launched preorders. Did the whole thing through chat with a women who was very nice. Told her if I couldn't have the $1000 credit that I would just keep my iPhone 11 Pro Max that I didn't need the new phone, it was just a really good deal. She said it was no…
Emergency Board Band
Anyone having trouble with EBB program I’m approved and I’m having trouble putting it on my account
Poor coverage all of a sudden?
Has anyone else noticed a massive degradation of service coverage for cell, 4g and 5g recently? I have a Galaxy S20 smartphone and use to have great coverage but over the past couple months I'm constantly dropping calls and losing internet access in places I am sure I had them before. Like right now sitting in my home I…
Porting on an Existing Line
Is it possible to port a number from a different mobile carrier to an existing Verizon Mobile number/line?
Verizon trade in stole 2 devices
My family and I traded in 2 devices when we switched to Verizon. This was in late 2020. We sent in the devices, and got emails telling us they'd been accepted, what the value was (both were appraised at ~$400), and that we should expect the credits to start in 1-2 billing cycles. The credits have never appeared on our…
Is it possible to transfer a 24-month contract to another number?
I am interested in this, yet cannot find an answer. Suppose in the future I wanted a new line/number + new phone, but later on want to attach that 24-month contract to an old number (the owner account). Or am I misunderstanding how contracts work when you do either 24 months or 36 months. Is the contract attached to the…
Best to avoid Trading In
Recently I traded in two devices, a Samsung Galaxy Z Flip and an iPad Pro 12.9, and the entire process has been a nightmare. First, the Z Flip was entered in as a Note 4 and wouldn't give me any value. After calling into customer they were able to determine that the IMEI for the device is still showing up as the Z Flip,…