Mobile Plans (Archive)
Verizon FAILING TO REMOVE My International Plan
We needed a monthly international plan when we lived in Germany this spring. Now Verizon is UNABLE to remove the plan --- despite my wasting hours on the phone with customer service over something apparently very simple. We keep getting the additional $200 a month billed to our account. I'm at my wits' end. Can anyone help?
No incoming calls while int'l and on WiFi calling - "Announcement 24"
This is a letter that I mailed to VZW Engineering about a recurring issue that they haven't been able to fix in the last year. I've spent at least 6 cumulative hours on the phone with global roaming support. Basic problem: Incoming calls stop working while I'm connected internationally with WiFi Calling (only). It takes a…
Recover a phone number
Hello, I had i pre-paid plan number that the last time i paid was 60 days ago actually, and I now that the number got canceled because not payment. I would like to recover that number asap if it is possible, because I had many importants things linked to that number. [Edited for privacy]
Best option for international travel
My son in going to Italy to study abroad for 4 months. He has a dual sim iphone, so plan to have him get a local data e-sim and use that or wifi for the majority of his data needs, and use What's App for most communication. But we want to keep his Verizon number active in case anyone needs to reach him on that. Question is…
International Talk Roaming Charges While Using WiFi Calling
Went on a family vacation to Costa Rica. To avoid roaming charges on my daughter's iPhone, I turned off Cellular Data and placed it in airplane mode. It stayed that way for the duration of our vacation. Her iPhone only had access to the internet via WiFi while it was in Costa Rica. To our surprise, the next bill has a $551…
Travel Pass not reliable/doesn't work
My wife is traveling in Italy and landed in Rome. Her Verizon iPhone 12 Pro was set up with Travel Pass and she in fact has 7 Travel Pass days available. She received notification that her Travel Pass was activated the first day in Rome but she had trouble making local calls in Italy. We were able to chat with Verizon…
Roaming on international border CAN/US
I am currently signed up for the Verizon TravelPass for the special daily rate in Canada. The problem is when I travel to Canada I am frequently right across the border on the Canadian side. The problem is in this area the Verizon signal from the US side is very weak and unusable but remains active on the phone. If I move…
International Calling Plans - Beware!
Be very careful with the international calling plans. I went abroad for 1 month in June. I paid an additional $100 for an international calling plan on my line. I just paid a bill approaching $800 for data overage charges. Very, very misleading. I even called Verizon during my travel to make sure I wouldn't be accruing any…
Travel Pass fraudulent charges
I just returned from a 19 day trip to Portugal to visit my husband’s family. Before going, I specifically called Verizon to see what our options were. We decided that Travel Pass would be our best option, as we had access to wifi at my in-laws house where we were staying. Almost the entire time we were there, I utilized…
Funds balance for TravelPass
I have a voice, text and data prepaid plan as a Verizon customer. I have questions for funding of the TravelPass... Funds are added for the TravelPass in advance of travel. These funds are for the anticipated number of days (cost per day) of use for the country that I am anticipating travel to. ...I assume these funds are…
Verizon prepaid card invalid
Trying to add funds to my account using prepaid card and system tells me card invalid. I know this card is valid as I just purchased it. Please help
Unable to use data
My phone plan renewed for all the lines in my account. Verizon happily deducted the funds, but for one of the lines we can’t use the data at all, which means no internet or ability to use iMessages. It has been more than a week and I have spent more than 15 hours between online chats, calling customer service, and going in…
International Day Passes Initiated by Outside Texts/Calls to Me.
I recently traveled internationally and did not want to have the international day pass service. I had rented a hot spot which would give me unlimited data, which I knew I'd need. Whenever I RECEIVED a text message or call, the international pass was automatically triggered. Is there any way to temporarily block messages…
Canary Islands service
Are the Canary Islands included in the international travel plan? Spain is the country but this is geographically separate from mainland Spain.
Charged twice for TravelPass
Hello, I was in Europe last month and used TravelPass each day I was overseas. I was charged $10/day for each day... twice. Another line on my account only used TravelPass three days and was also double charged. It listed her line and $30 with the three dates, then after my charge it listed her again with $30 with the same…
Travel Pass
So I went to Aruba for a week and I have Travel Pass on my iphone XR. While there I was connected to the resort Wi-Fi constantly and even had "Cell Data" turned off on my phone for most of the trip and yet still was charged the $10 per day fee every day I was there but one. I received no calls and I made no calls. My first…
Travel Pass
My wife and I visited Iceland for 10 days in early July of 2022. We were excited to have travel pass but committed to only using it sparingly since our accommodations had wifi access. We both turned cellular data OFF and roaming OFF. However, even with both settings off we would still get charged for connecting to wifi and…
Couldn't Receive or Make Calls in Mexico
I had a rather stressful situation in Mexico. I had a family emergency back in the states, but discovered I could not make or receive calls, despite paying for this feature every month for the past 5 years... I had data and could receive text messages, but when I tried to make a call, it instantly hung up. I talked to a…
International Plan - Do I keep on Airplane to avoid Roaming Charges?
Internal Plan ($100/month) - Europe - do I still have to keep it on Airplane mode or be constantly charged for roaming? Will this lock out receiving text and phone calls from USA? Will airplane mode keep me from using Google map app? Verizon web site appears to be intentionally vague on this issue.
TravelPass
I am in Dublin, Ireland and my is not working. I received a Welcome to Ireland message on the day that I arrived so I know the service is turned on. But it doesn't work at all. I do not want to pay for a service I am not receiving. This is most inconvenient and I know Verizon is going to charge me for a service I did not…
Switched from postpaid to prepaid, now I cannot make or receive calls to any number
I get announcement 19 every time I make a call. No one can call me. I am beyond frustrated with Verizon and honestly want to cancel my account at this point and find another provider. No idea why I suddenly can’t make calls. The customer service rep kept me on the phone for an hour and couldn’t help me, and couldn’t…
Service/sales notification can't be deleted
I have a #pixel 4A. Prepaid 5G plan. I ran out of data 3 days before end of month, and got a notification from Verizon that I don't have a Verizon wireless plan or I've used up all of my plan allowance please contact Verizon. It's sent from Carrier Setup. The new month has started, and I still can't delete this message. I…
Sooooo slow...
I just joined Verizon I have the airspeed mobile hotspot with 150 GB for $100 I am only getting speeds of no more than 2mbps anywhere I go whether that's outside or inside even if I'm right next to a Verizon tower.... I was using AT&t for hotspot device for 100 GB for $90 and I was getting speeds of 30 MB to 40 mb per…
Claro Sim card not working
I have a Samsung S10 that I purchased unlocked. I recently traveled to Medellin Colombia. I purchased a Claro sim card locally for the phone. The phone worked for about a day and then I got a message on the phone that said this is not a Verizon sim card and the phone stopped working. In December I traveled to Cozumel…
Billing, Phone Number, Service
I have so many issues with Verizon, I don't know where to start. 1. They told me I'd be able to keep my old phone number, but later told me I couldn't and they didn't know why. 2. They gave me a phone number for a small town in Nebraska instead of the large town in Nebraska where I live. So my friends and family and…
Text messages when I am in India
Hi there, I am traveling to India and wish to see my text message, without having international plan but I wish to see the message on my iPhone using Message+ app on my phone. Is the it good option? please let me know.
How to file formal complaint
I have had an ongoing issue with a trade in for which I was not given credit for. It's a very long story and I have contacted VZW phone support many times to no avail. Is there a way for me to file a formal complaint?
Travel
I will be traveling to Israel. Do I need a special plan to make calls, text, etc?
TravelPass
Verizon travelpass is a ripoff. It activates even though no calls were answered or dialled no data was used (mobile data off) and no texts were sent. The phone appears to use a tiny bit of data even though mobile data is off (100 bytes - guess) every day or so. And Verizons response to this - thats your problem you have to…
Travel pass
How to turn off Travel Pass when I get back to US to avoid accidentally charge near international border?