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International Day Passes Initiated by Outside Texts/Calls to Me.
I recently traveled internationally and did not want to have the international day pass service. I had rented a hot spot which would give me unlimited data, which I knew I'd need. Whenever I RECEIVED a text message or call, the international pass was automatically triggered. Is there any way to temporarily block messages…
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Canary Islands service
Are the Canary Islands included in the international travel plan? Spain is the country but this is geographically separate from mainland Spain.
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Charged twice for TravelPass
Hello, I was in Europe last month and used TravelPass each day I was overseas. I was charged $10/day for each day... twice. Another line on my account only used TravelPass three days and was also double charged. It listed her line and $30 with the three dates, then after my charge it listed her again with $30 with the same…
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Travel Pass
So I went to Aruba for a week and I have Travel Pass on my iphone XR. While there I was connected to the resort Wi-Fi constantly and even had "Cell Data" turned off on my phone for most of the trip and yet still was charged the $10 per day fee every day I was there but one. I received no calls and I made no calls. My first…
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Travel Pass
My wife and I visited Iceland for 10 days in early July of 2022. We were excited to have travel pass but committed to only using it sparingly since our accommodations had wifi access. We both turned cellular data OFF and roaming OFF. However, even with both settings off we would still get charged for connecting to wifi and…
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Couldn't Receive or Make Calls in Mexico
I had a rather stressful situation in Mexico. I had a family emergency back in the states, but discovered I could not make or receive calls, despite paying for this feature every month for the past 5 years... I had data and could receive text messages, but when I tried to make a call, it instantly hung up. I talked to a…
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International Plan - Do I keep on Airplane to avoid Roaming Charges?
Internal Plan ($100/month) - Europe - do I still have to keep it on Airplane mode or be constantly charged for roaming? Will this lock out receiving text and phone calls from USA? Will airplane mode keep me from using Google map app? Verizon web site appears to be intentionally vague on this issue.
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TravelPass
I am in Dublin, Ireland and my is not working. I received a Welcome to Ireland message on the day that I arrived so I know the service is turned on. But it doesn't work at all. I do not want to pay for a service I am not receiving. This is most inconvenient and I know Verizon is going to charge me for a service I did not…
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Switched from postpaid to prepaid, now I cannot make or receive calls to any number
I get announcement 19 every time I make a call. No one can call me. I am beyond frustrated with Verizon and honestly want to cancel my account at this point and find another provider. No idea why I suddenly can’t make calls. The customer service rep kept me on the phone for an hour and couldn’t help me, and couldn’t…
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Service/sales notification can't be deleted
I have a #pixel 4A. Prepaid 5G plan. I ran out of data 3 days before end of month, and got a notification from Verizon that I don't have a Verizon wireless plan or I've used up all of my plan allowance please contact Verizon. It's sent from Carrier Setup. The new month has started, and I still can't delete this message. I…
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Sooooo slow...
I just joined Verizon I have the airspeed mobile hotspot with 150 GB for $100 I am only getting speeds of no more than 2mbps anywhere I go whether that's outside or inside even if I'm right next to a Verizon tower.... I was using AT&t for hotspot device for 100 GB for $90 and I was getting speeds of 30 MB to 40 mb per…
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Claro Sim card not working
I have a Samsung S10 that I purchased unlocked. I recently traveled to Medellin Colombia. I purchased a Claro sim card locally for the phone. The phone worked for about a day and then I got a message on the phone that said this is not a Verizon sim card and the phone stopped working. In December I traveled to Cozumel…
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Billing, Phone Number, Service
I have so many issues with Verizon, I don't know where to start. 1. They told me I'd be able to keep my old phone number, but later told me I couldn't and they didn't know why. 2. They gave me a phone number for a small town in Nebraska instead of the large town in Nebraska where I live. So my friends and family and…
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Text messages when I am in India
Hi there, I am traveling to India and wish to see my text message, without having international plan but I wish to see the message on my iPhone using Message+ app on my phone. Is the it good option? please let me know.
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How to file formal complaint
I have had an ongoing issue with a trade in for which I was not given credit for. It's a very long story and I have contacted VZW phone support many times to no avail. Is there a way for me to file a formal complaint?
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Travel
I will be traveling to Israel. Do I need a special plan to make calls, text, etc?
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TravelPass
Verizon travelpass is a ripoff. It activates even though no calls were answered or dialled no data was used (mobile data off) and no texts were sent. The phone appears to use a tiny bit of data even though mobile data is off (100 bytes - guess) every day or so. And Verizons response to this - thats your problem you have to…
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Travel pass
How to turn off Travel Pass when I get back to US to avoid accidentally charge near international border?
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Monthly international calling plan
How far ahead my we sign up for a monthly plan if leaving mid September. Verizon dates stop at late August now
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I have problem with My Verizon account access
When I try to login to My Verizon app, the App shows error messages like "We can't process your request right now" and "We're sorry. It looks like we are having trouble connecting". Even if login through the website, I still cannot see my account information (just blank), which shows an error message "We're having trouble…
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Roaming in south africa
I am visiting Botswana and South Africa in August 2022. Does TravelPass work there? where do I find the terms?
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Visual Voicemail should be available for Android like it is for Apple/iOS devices
There's a topic with an incorrect 'Correct' answer posted here - so I want to get an actual correct answer on file (Correct Answer: Visual Voicemail on PrePaid plans should not be di... - Verizon Community) - this falsely states that the reason is because Apple's visual voicemail is built-in, but Visual Voicemail is also…
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I need to talk to a real person NOW!
I am showing $50 in my account balance, which is my monthly fee, but for some reason it is saying my monthly unlimited plan has expired. I have been trying to get a real person on the phone for over an hour now to no avail. 611, even if I push 0's, eventually says "We're sorry YOU'RE having trouble, goodbye", as does…
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TravelPass cap and transferability for Do More plan
If I have a #5G Do More plan that gets me 1 #TravelPass day per month, is there a limit on how many TravelPass days I can accumulate? Also, if I have a family plan, are the TravelPasses transferrable between lines on the same account or are they only usable on the line for which they were originally assigned?
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Moving Abroad
Hello! So, I am moving abroad to Spain for a year. I am looking at purchasing a local SIM card for my cellphone. I currently have an iPhone 13 Pro, but it is not yest paid off. Am I able to use another SIM card in my phone, or do I need to pay it off first? Also, am I able to suspend services until I return? Or cancel? Or…
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Announcement 19
On one of my mobile lines (out of 3) I can't make or receive ANY calls or texts. When I make a call to any number or any number calls me, we get a recording that says this caller has restrictions - Announcement 19. This started suddenly on May 1. Verizon is absolutely clueless about what is wrong and say that they can't do…
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Phone not dialing out
Hello, I am traveling abroad in Italy and have the travel pass. My husband also has the travel pass. His phone is making calls just fine, but mine will not - I get an error message about the number not being available. Can anyone provide a solution to this? We are both using the same type of phone plan.
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Carryover Data
Do prepaid plans still use carryover data?
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Service in the border (Mexico) is the worst!
If you are planning to start a service with Verizon and you are traveling to the border very often, PLEASE DONT DO IT. Verizon has the worst service ever. I have to travel to Mexicali and Tijuana very often, but once I cross the border, my cell is dead. Verizon is having issues with the network in Mexico, meanwhile, we…
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Stop TravelPass Charges while using local eSIM in Europe
My wife is in Europe for a month with her iPhone 12 with the original Verizon SIM card inserted. She has activated a local eSIM from Orange but keeps getting daily charges for TravelPass. Is there any way to stop the daily TravelPass charges while allowing use of the local eSIM? Would temporarily suspending her Verizon…