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Need to activate Replacement SIM card
Many issues with Service. Was told to get a new SIM card & then install & call *611 so Verizon can transfer info from old to new card. I received it today, installed it. Called *911 & after a long waste of my time robo message, learned tech support is closed. (I thought it was 24/7? Aren't employees working from home?) I…
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Can't add funds
It said ive add to many cards already or cant add funds what is this
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Can I Use My Phone While In Mexico?
I'm going to Mexico for a week. What is the cost to use my wife and my phone while there?
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Complaint: VZ Wireless International Calling Plan
Prior to traveling to Spain and Morocco recently, we contacted VZ International Services in order to obtain a cell phone plan that we could use during our travels. We opted for the $10/24 hours plan. After signing up for the plan, we made subsequent calls to VZ International as questions arose. On three separate calls, we…
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Verizon Iphone 8 not working in Canada when trip planner says it will
Hello, I frequently have to travel to Canada for work, and I have a plan with Canada/Mexico service included. I have gone through all the recommended settings, I have taken SIM card out and put back in, every single thing imaginable. I literally spent hours in conversations with several Verizon reps to try to figure it out…
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Phone Service Outages
I have been having service outages for several days -- prolonged searching for service and low signal strength. I live near Greenville, SC. Anyone else? I can't seem to find any info on Verizon's site.
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Where can I refill my Prepaid card?
I purchase my refill card at Walmart, I was told that Walmart as of Jan 2018, will no longer recharge phone cards, what do we do then? help please
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SUDDENLY LOSING SIGNAL THROUGH THE DAY
I have had greàt service with Verizon throughout the years, but all of the sudden my internet signal randomly drops throughout the day . Does not matter where I'm at home, in car, shopping, ect..... My husband is also experiencing the same problem but not as often as me. Both have unlimited plans. have restarted phone,…
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JanusPorta
I recently signed up for the 5GB prepaid plan. At the time I signed up I was under the impression that the cost was $40 per month. After determining that the cost was within my desired budget I went to a Verizon store and bought a phone and signed up for the 5GB shared data plan. However, after getting my first bill I…
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use in europe
one use their iphone in europe? did you have to do something in advance with verizon?
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Calling the US from France
Good morning, can you please let me know what I need to do to my phone once I land in France to be able to text and make calls back to the US? I've already been setup for the travel pass, I just need to know how to get started once I'm there. Is there a document you can email me please? Thanks so much for your help.
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Pre-paid down
Verizon pre-paid is down! I spent two hours at Verizon they can’t even access my account. Apparently it’s a national issue but Verizon couldn’t even tell me that. Others have been without a phone for days. Little ridiculous
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Payment
How do I use available balance to pay my Verizon bill ahead of time?
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prepaid phone plan
i have been a loyal verizon prepaid plan customer for many years. since you changed to the new plan the current balance no longer shows on my phone. i received a text from you saying i could get my current balance by dialing #255. when i try to call that i get "your call cannot be completed as dialed etc". are you aware…
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Reactivating after missed payment
I missed a payment due Sep 1st, 2021 (today). I did the payment right away when I saw all my 3 accounts were inactive (prepaid). However, they still show inactive even after adding money to my account. The chatbots are not able to help and I can't get passed them to talk to a human associate. The web search ends up in…
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How to get my account number for porting out?
I've been trying to port out my Verizon prepaid number to another carrier for 6 days and spent 4+ hours on the phone with Verizon and 6+ with the other carrier. Verizon keeps assuring me that my account number on my Verizon profile that you can see immediately after logging in is correct and I should be able to port it.…
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Found my suspended phone
How do I reactivate my suspended phone?
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How does TravelPass affect third party callers?
I use TravelPass from time to time, but up until now I only needed it to call others or to access the web. Now, though, I need to stay in contact with people in the US. If I’m in France (with Travel Pass, so my regular # works) and someone in the US calls me, are they charged for a foreign call or are they charged as if I…
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I've Spent 13 Hours on Hold to Fix a Failed Activation, Can Someone Please Help Me?
I ordered 2 prepaid lines on new SIMs and phones 2 days ago. Both were porting numbers over. Both numbers "Failed Activation" and so the ports also failed. I spent 8 hours on the phone yesterday to finally get a Prepaid Support Engineer on to fix my main line. At 9pm last night, he ran out of time. He promised to call me…
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Randomly no ring on Verizon pre-paid [both Apple and Android BYOD devices]
Random issue with both Apple iPhone 11 and Samsung S10e, where they will not ring at the device and go directly to voice mail. Happens more frequently with S10e. Both are new BYOD running on Verizon pre-paid SIM * Occurrence is not impacted by location * Phone goes to voice mail when this occurs * Redial on Apple often…
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Can not make or receive voice calls
Been a Verizon Prepaid Customer for years, but the plan I had was discontinued. Verizon suspended my account without warning. so I contacted them had it reinstated added funds and had my phone reconnected to Verizon Network. But now I can only receive and send text calls, can not place or receive voice calls. I made voice…
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Network
I was trying to get better service so I called Verizon... by the end of the call I had NO service at all. She had me reset network settings and I did so and I didnt have service at the time so I think that might be the problem
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Puerto Rico calling
Hello! Anybody know anything about prepaid plans and traveling to Puerto Rico? My fiancé and I arrived yesterday and he hasn’t been able to make or receive calls. He has a prepaid plan and I went on and even added some “travel pass” listed there and made a payment that wasn’t even due till the end of the month just in case…
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change/disable two factor authentication
I have a prepaid account established for a minor child, I am the owner of that account and need to have access frequently. however, the online system (verizonwireless.com) now requires a code texted to the device on the account to gain access every time i access the account. Not only do I not have the phone in my…
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St Croix "domestic" coverage
I was told before I left that I had domestic coverage in ST Croix USVI. However, now here I have nothing unless roaming. As this is my work phone I don't want to get hit with charges, which is why I asked. Should I be roaming? Will there be added cost? If so I'm very unhappy since I did everything I could to confirm before…
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Share Name ID
Can I use Share Name ID on a prepaid account? When attempting to activate the site says "We are unable to process your request at this time. Please try again later." Thanks
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Visa Prepaid Card question
Can a visa prepaid card be accepted to purchase phones/pay online? International credit cards are not accepted for payment, so thought this is an option? Made a new account and bought prepaid phone, but payment was declined due to credit card is an international card. Thank you.
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Best options for Maldives
Hi, Heading to Maldives July 10th and just saw that they aren't on the Travel Pass list. We have switched sim cards in the past when we went to Thailand but can't find anywhere that doing that in the Maldives will work. Any ideas would be appreciated. Thanks!
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PMT is today. What should I do?
Hello:PMT is today, 07/04/2021. It's SAMSUNG Gusto/prepaid cell-phone which I started to use since 2017. When I visited one of Verizon Stores, the associate told me not able to help because my plan has been changed from 3G to 4G. There is still $445.00 balance because I rarely use the phone. Beside this, above I'm thinking…
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Use account balance to pay bill
I added $70 with a Verizon Prepaid card and now the money is just sitting in my account balance instead of renewing my plan. I'm out of high speed data so I want to renew!! Help!