Mobile Plans (Archive)
Couldn't swap a sim card
I went to the store and got a new 5g sim card put in my Oneplus 5g phone but the employee didn't connect my phone and I ended up talking to customer service over the phone. They could not connect my phone to the sim card, I tried 3 times. The last guy had me on hold with him for around 30 minutes and finally just connected…
not enough money on your account - international call
I just paid for an international call since I have to call Korea. When I tried to call Korea "not enough money on your account" Please advise how to proceed, thank you. #verizon support
How long can I have an inactive account?
I currently have a prepaid plan and I will not adding money to renew my monthly prepaid plan for about 70 days as I will be out of the country. Therefore, I will have an inactive account for >60 days. I am fine with having to choose a new plan when I restart it back up, but will I still have my same phone number? How long…
Sign up for Travel Pass
Trying to sign up for Travel pass, only get so far and the website says it can't process the request. What is going ono with Verizon website? When will this be fixed?
2 months in Spain
Hello. I have read back through posting for several years for info and want to verify the plan and what I think I've read with some of the more experienced who are on this board. Have the Beyond Unlimited plan and been a Verizon customer for years. * Going to Spain for two months in 2022. Have used Verizon international…
Prepaid Family Plan to New 5G Loyality Plan?
I am currently on a prepaid family plan with 3 lines- 2 phones and a hotspot. We have been on the family plan for several years. If I switch to a Loyalty Plan, will my years of service count towards the 9 month discount step? new How does the transition to this new prepaid plan affect my payments? I am prepaid through 11…
Paid husband's prepaid account and call receive calls
I paid 50 on my husband's orbic Maui Verizon phone and it says account good until January 2nd but can't send or receive calls
Here's my 5 day battle with Verizon CS since this past Monday.
For some context, I have had the same phone (Samsung Note 20 Ultra) since last December. My wife and I had TotalWireless as our initial carrier. She had strange constant issues of getting text messages late, and then they would come in rapidly when the messages were backlogged. I never had these issues with texting, but I…
$5/month for 20 minutes plan taking the $5 but not giving the 20 minutes
I am reposting this message because the vzw_customer_support agent who had PM'ed me, and was supposed to be helping me with this (Debbie), seems to have disappeared from the face of the earth. I also spoke with Shantia today on the phone and was unconvinced that she would call me back or attempt to resolve this. So let's…
Verizon prepaid call forwarding questions
I used to forward my all my VERIZION (prepaid plan)calls to an APP called textnow while I was traveling oversea the first time was 2018, everything works just fine. but in 2019 I did it again ( I tested the line before leaving USA). but I did not receive a single call when I was not in USA. I online chat with VERIZON agent…
Recent Puerto Trip
Shocked! I called Verizon prior to my trip to Puerto Rico for a family medical emergency. They indicated I was covered on my plan for services. HOWEVER, I could not connect to internet unless I was in the middle of the city or on someone else's 5g hotspot. I WAS TERRIBLY DISAPPOINTED!! Being with Verizon for so many years…
WIFI CALLLING IN OVERSEA
I understand I have to activate wifi calling while I am in the USA as an iphone user. My questions are : 1) After I leave USA, if I remove my verizion sim card from my phone. will the wifi calling be still working without the sim? 2) If I install back the verison sim to my iphone . Will the wifi calling be still working? I…
Need to activate Replacement SIM card
Many issues with Service. Was told to get a new SIM card & then install & call *611 so Verizon can transfer info from old to new card. I received it today, installed it. Called *911 & after a long waste of my time robo message, learned tech support is closed. (I thought it was 24/7? Aren't employees working from home?) I…
Can't add funds
It said ive add to many cards already or cant add funds what is this
Can I Use My Phone While In Mexico?
I'm going to Mexico for a week. What is the cost to use my wife and my phone while there?
Complaint: VZ Wireless International Calling Plan
Prior to traveling to Spain and Morocco recently, we contacted VZ International Services in order to obtain a cell phone plan that we could use during our travels. We opted for the $10/24 hours plan. After signing up for the plan, we made subsequent calls to VZ International as questions arose. On three separate calls, we…
Verizon Iphone 8 not working in Canada when trip planner says it will
Hello, I frequently have to travel to Canada for work, and I have a plan with Canada/Mexico service included. I have gone through all the recommended settings, I have taken SIM card out and put back in, every single thing imaginable. I literally spent hours in conversations with several Verizon reps to try to figure it out…
Phone Service Outages
I have been having service outages for several days -- prolonged searching for service and low signal strength. I live near Greenville, SC. Anyone else? I can't seem to find any info on Verizon's site.
Where can I refill my Prepaid card?
I purchase my refill card at Walmart, I was told that Walmart as of Jan 2018, will no longer recharge phone cards, what do we do then? help please
SUDDENLY LOSING SIGNAL THROUGH THE DAY
I have had greàt service with Verizon throughout the years, but all of the sudden my internet signal randomly drops throughout the day . Does not matter where I'm at home, in car, shopping, ect..... My husband is also experiencing the same problem but not as often as me. Both have unlimited plans. have restarted phone,…
JanusPorta
I recently signed up for the 5GB prepaid plan. At the time I signed up I was under the impression that the cost was $40 per month. After determining that the cost was within my desired budget I went to a Verizon store and bought a phone and signed up for the 5GB shared data plan. However, after getting my first bill I…
use in europe
one use their iphone in europe? did you have to do something in advance with verizon?
Calling the US from France
Good morning, can you please let me know what I need to do to my phone once I land in France to be able to text and make calls back to the US? I've already been setup for the travel pass, I just need to know how to get started once I'm there. Is there a document you can email me please? Thanks so much for your help.
Pre-paid down
Verizon pre-paid is down! I spent two hours at Verizon they can’t even access my account. Apparently it’s a national issue but Verizon couldn’t even tell me that. Others have been without a phone for days. Little ridiculous
Payment
How do I use available balance to pay my Verizon bill ahead of time?
prepaid phone plan
i have been a loyal verizon prepaid plan customer for many years. since you changed to the new plan the current balance no longer shows on my phone. i received a text from you saying i could get my current balance by dialing #255. when i try to call that i get "your call cannot be completed as dialed etc". are you aware…
Reactivating after missed payment
I missed a payment due Sep 1st, 2021 (today). I did the payment right away when I saw all my 3 accounts were inactive (prepaid). However, they still show inactive even after adding money to my account. The chatbots are not able to help and I can't get passed them to talk to a human associate. The web search ends up in…
How to get my account number for porting out?
I've been trying to port out my Verizon prepaid number to another carrier for 6 days and spent 4+ hours on the phone with Verizon and 6+ with the other carrier. Verizon keeps assuring me that my account number on my Verizon profile that you can see immediately after logging in is correct and I should be able to port it.…
Found my suspended phone
How do I reactivate my suspended phone?
How does TravelPass affect third party callers?
I use TravelPass from time to time, but up until now I only needed it to call others or to access the web. Now, though, I need to stay in contact with people in the US. If I’m in France (with Travel Pass, so my regular # works) and someone in the US calls me, are they charged for a foreign call or are they charged as if I…