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Switching postpaid to prepaid
I am trying to switch from postpaid to prepaid, but am having trouble with my phone numbers. The chat agent told me that I could keep my phone numbers, but I would have to sign up for prepaid service and get new phone numbers - then after it is activated I could contact customer care and they would switch the numbers to my…
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Refund
I was just told last week and today, by two different representatives that I could get a refund for my balance on my prepaid account since I had at one time used a debit card to pay on my account. They both told me that I could get a refund with no problem as long as I still had access to the card, and if I didn't I would…
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Pixel XL unlocked?
I have an old pixel XL that has not been active for a couple years. I bought it through Verizon but I now want to activate it with a new number and a different carrier for my international trip. Is this phone unlocked? If not, how do I get it unlocked?
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Slow speeds
Currently getting .55mbps down and .64mbps up. I know I'm on prepaid and should expect it to be a little slower. But it shouldn't be this bad. Probably a config issue?
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My signal keeps dropping
Ok I have a verizon mifi 4510L 4F61 I have for a long time now when I first got it I had signal issues until there was a tower built closer, after that it has had 3-4 bars consistently and about 2 months ago it started barely getting any again can anyone tell me what's going on with it? Do i need an upgrade or is it…
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Travel Pass and ship’s wi-fi
I have unlimited calls, text and data. I'm traveling in Europe and have added Travel Pass. When on the cruise ship and using its wi-fi, can I make calls, send texts and photos back to the US (my home country) and within the country I'm currently in without incurring any charges?
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Cruise ship calls
I am going on a cruise to Bermuda. What is necessary to make calls & text from the ship & Bermuda?
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Just passed 70 minutes on hold with a really simple question. Seriously??????
Hey Verizon, its a really simple question but your stupid computer hasn't the brains or experience to answer it. I NEED A PERSON!!!!!!!!!!! Oh --- wait --- the hold time is now 75 mins. Please just answer the dang phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Travel pass airplane mode
If I activate Airplane Mode, does that prevent apps from working in the background (refreshing, etc) from activating the charge?
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Horrible Verizon Prepaid Customer Support Experience and still no resolution
My wife purchased a Samsung Galaxy S4 through the Verizon Wireless website on Monday. She selected the All Set Plan and chose to port her existing number from Page Plus. On Tuesday the phone arrived but wouldn't activate. We spend about 2 hours on the phone with 5 different Verizon customer support people and are…
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Verizon is not accommodating to the prepaid customers.
I have a prepaid plan, I bought the phone and setup prepaid option in April 2019.I've been having trouble with the phone shutting down, they said the battery is malfunctioning and I need a new phone, but they would have to Take my phone from me right now and they would send me a new one within 3 to 5 business days. I told…
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Verizon ruined my trip to Japan
I went on a trip to Japan last week and bought an international SIM card to use on my phone (I bought the phone on 8/24 so it should have been unlocked as of 10/24). When I got there on Sunday and tried to use it, I found out my phone was still locked, so I had to contact Verizon support to try to get it fixed. After at…
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NATIONWIDE + CANADA 450 plan -- what flip/basic phone will I need to roam in Canada?
I have an old calling/texting plan and I believe that the LG Terra I now use will soon be unable to roam in Canada. If my suspicion is correct, then what flip/basic phones will allow me to roam in Canada and to connect to the Verizon network stateside? I don't want a smartphone if I can avoid one.
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Locked Postpaid phone switch to prepaid
If I purchase a phone on a postpaid pay it account and pay it off in full, could I cancel my account and use that phone on a Verizon prepaid account before the end of the 60 day locked period? And if so, would the phone become unlocked automatically 60 days after the original purchase and activation?
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VoLTE for flip phone prepaid? Which models are going to work?
Where are the options if you are upgrading from 3g because you will be forced to do so ...I want a flip phone style which will work for 5G and without all this garbage data plan stuff. I want a basic flip phone model that will work on this upgraded system you are posing. I REALLY dislike the typical smart phones and they…
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Need support number I can contact at a reasonable time whilst in China
I'm on Verizon prepaid and signed up for the travel plan, I get to China and find I cannot make calls (I can receive them, go figure). I also cannot use any data plan. Chatbot on Verizon "tried" to help me, but said I should call international plan number - how does one do that when I can't make callls? They suggested I…
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Daughter studying in England. Use UK SIM card in her new iPhone 11?
My daughter will spend the Spring 2020 semester in the UK, for about 5 months. It's also time to upgrade her phone to an iPhone 11, likely in December 2019. Verizon Travel Pass is too expensive. Can we purchase her a UK SIM card to use in her new iPhone 11? We plan to purchase the new iPhone 11 from Apple, rather than…
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International Plan Not Available for Google Pixel 2XL?
I'm trying to add an international calling plan to my Google Pixel 2XL as I will be travelling to Mexico soon. It will not let me get past the Destination section because it says this phone is not compatible. I do not understand how this phone could not be compatible. How can I get this plan added?
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Child is travelling to Europe - Verizon site telling me iPhone XS Max is not compatible
I signed on to my account to turn on international services for my child who is traveling on a school trip to Europe. The Verizon site is not allowing me to turn on international services for the child's device. The device is a iPhone XS Max. What options do we have?
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Inbound and outbound call labels.
I noticed on both my prepaid lines, incoming calls are listed as "outbound HD voice call," and outgoing calls are listed as "inbound HD voice call," any idea why they'd be reversed like like that? It's strange that incoming calls are listed as outbound calls and outgoing calls are listed as inbound calls.
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What is the cheapest plan for a Senior Citizen?
A Senior Citizen with a flip phone and one line - what is the cheapest plan available?
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My usage details on website
Why cant I see the phone number at the top of my list?
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Can I return to postpaid from prepaid?
Can I return to postpaid if I find the prepaid coverage area lacking?
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IPhone X International Plan
I will be traveling to Norway and Denmark next month for my honeymoon. I was able to add the international plan to my husbands IPhone 7, but it says my iphone x is not compatible. What? Why?
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Travel pass and roaming charges
If I sign up for Travel pass, do I use my phone just like I was in the US? Does the $10/day cover any roaming charges? Or, do I need to turn data off or use Airplane mode?
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Traveling to Germany - international plan or local sim card?
Will be in Germany for 14 days - recommendations for international calling plans or local sim card
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How Do Travel Pass Charges Work?
I have added the Travel Pass. If someone calls me or text me will this activate the $10 travel pass charge OR is the travel pass activated when I call or text? Will I be charged for their call and or text!
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How can I block a number from texting my phone?
I have a Prepaid Verizon, flip phone - The model is SCHU365 It's a very basic phone and I am having issues finding information on how to block a number. I do not want this number to text or call me anymore. I read the information on how to block a number, but this did not apply to PREPAID Accounts. Do you know if I can…
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Verizon gift card
I totally goofed. I went to buy a Verizon gift card to pay my bill with. I ended buying a prepaid refill card. I'm hearing that I cannot use the prepaid card to pay my bill, that it can only be used to pay on a prepaid account. The card cannot be refunded or exchanged. Is it true that I won't be able to use the prepaid…
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Customer Service
Dear Verizon: I am a tourist visiting the US for three weeks. I went to a Verizon store in Sunnyvale to inquire about a prepaid sim I can use for the time I am here. This is my Verizon experience - 1. I asked the store clerks how much will it cost me to use prepaid service for three weeks. The store clerks said it will…