Mobile Plans (Archive)
traveling internationally
Do we need anything special on our plan to not incur any charges?
travel pass
I am trying to get travel pass on my iphone x and the verizon site says my phone is not compatible. I have gone online and placed 3 more phones on travel pass but when i log back on my profile says i have no international plan
Travel Pass w/iphone XR
When I try to add Travel Pass on my account, it says my iPhone XR is not compatible, only my husband's 6S. Why?
Incoming call does not connect when answered
I've had this problem since switching to Verizon prepaid in November 2018, but it has gotten worse in the past few weeks. When I receive an incoming call, all seems to work as normal; the phone rings, the caller id comes up on the screen, I slide up to answer, and the screen changes and starts to count the call time as if…
How is prepaid different than contract service?
Is there a difference in service for Prepaid and Contract plans?I was told by a store Rep that Prepaid speeds are slower, call quality is lower, coverage is significantly less and, when the system starts getting overloaded, Prepaid customers are the first to be cut loose.
hijacked by mexico tower
I spent a few days in southern arizona. didn't go to Mexico. got charged for travelpass. that is wrong. i want a refund but chat line is jammed. must be some other way to contact verizon billing? Also, there has to be a way to avoid getting hijacked when I'm near the border, and still use my phone?
How do others call me while I'm abroad? Are they charged?
Subject says it all. As a US user, what happens when other US users call my ten-digit domestic number? Does it just go through? Are they told they need to dial the number with the country code for where I am? Do they need an international calling plan or will they be billed? I called the Verizon international customer…
How Can I Contact Verizon When I'm Out Of The Country?
LOST MY iPHONE IN MEXICO. I cannot reach any 800 or 844 number with my Verizon International Plan for US, Canada and Mexico. Can anyone give me a non toll free number for Verizon Customer Service?? I just spent one hour and 15 minutes logging into My Verizon account. Then I spent another hour trying to call the…
Why won't my mobile hotspot work?
I've had Verizon about a year or so now. About a month ago, I bought and switched to an HTC Desire 526. Ever since I switched my number over and activated the phone, my mobile hotspot doesn't work at all. I have mobile hotspot included in my plan, but any and every time I try to turn on or access my mobile hotspot it tells…
2018 changes to international travel plan options
Apparently Verizon has chosen to increase the cost of its monthly international travel plan. Specifically the monthly plan increased from $40 to $70 and the monthly plan for only data (as would be applicable to tablets) no longer exists. So what I paid $65 for in March of this year will now cost me $140. That large an…
SIM Unlock Code
Is there a way, as a prepaid customer, we can view out SIM Unlock code or our PUK on our account? I thought, stupidly, it was asking me to create a code, so I tried a number and it didn't work, obviously. So I tried a PIN I've used before, thinking this was something I must have created in the past, which wasn't correct. 🙈…
Prepaid vs Postpaid - why the difference in price if its the same service ?
I own my phone outright and I have a Prepaid account which is on autopay. A post paid account is significantly more money. Why is a postpaid account more money for the same service ? Does the post paid accounts cost more money because post paid gets more delinquent accounts and prepaid by definition can never be delinquent…
Switching postpaid to prepaid
I am trying to switch from postpaid to prepaid, but am having trouble with my phone numbers. The chat agent told me that I could keep my phone numbers, but I would have to sign up for prepaid service and get new phone numbers - then after it is activated I could contact customer care and they would switch the numbers to my…
Refund
I was just told last week and today, by two different representatives that I could get a refund for my balance on my prepaid account since I had at one time used a debit card to pay on my account. They both told me that I could get a refund with no problem as long as I still had access to the card, and if I didn't I would…
Pixel XL unlocked?
I have an old pixel XL that has not been active for a couple years. I bought it through Verizon but I now want to activate it with a new number and a different carrier for my international trip. Is this phone unlocked? If not, how do I get it unlocked?
Slow speeds
Currently getting .55mbps down and .64mbps up. I know I'm on prepaid and should expect it to be a little slower. But it shouldn't be this bad. Probably a config issue?
My signal keeps dropping
Ok I have a verizon mifi 4510L 4F61 I have for a long time now when I first got it I had signal issues until there was a tower built closer, after that it has had 3-4 bars consistently and about 2 months ago it started barely getting any again can anyone tell me what's going on with it? Do i need an upgrade or is it…
Travel Pass and ship’s wi-fi
I have unlimited calls, text and data. I'm traveling in Europe and have added Travel Pass. When on the cruise ship and using its wi-fi, can I make calls, send texts and photos back to the US (my home country) and within the country I'm currently in without incurring any charges?
Cruise ship calls
I am going on a cruise to Bermuda. What is necessary to make calls & text from the ship & Bermuda?
Just passed 70 minutes on hold with a really simple question. Seriously??????
Hey Verizon, its a really simple question but your stupid computer hasn't the brains or experience to answer it. I NEED A PERSON!!!!!!!!!!! Oh --- wait --- the hold time is now 75 mins. Please just answer the dang phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Travel pass airplane mode
If I activate Airplane Mode, does that prevent apps from working in the background (refreshing, etc) from activating the charge?
Horrible Verizon Prepaid Customer Support Experience and still no resolution
My wife purchased a Samsung Galaxy S4 through the Verizon Wireless website on Monday. She selected the All Set Plan and chose to port her existing number from Page Plus. On Tuesday the phone arrived but wouldn't activate. We spend about 2 hours on the phone with 5 different Verizon customer support people and are…
Verizon is not accommodating to the prepaid customers.
I have a prepaid plan, I bought the phone and setup prepaid option in April 2019.I've been having trouble with the phone shutting down, they said the battery is malfunctioning and I need a new phone, but they would have to Take my phone from me right now and they would send me a new one within 3 to 5 business days. I told…
Verizon ruined my trip to Japan
I went on a trip to Japan last week and bought an international SIM card to use on my phone (I bought the phone on 8/24 so it should have been unlocked as of 10/24). When I got there on Sunday and tried to use it, I found out my phone was still locked, so I had to contact Verizon support to try to get it fixed. After at…
NATIONWIDE + CANADA 450 plan -- what flip/basic phone will I need to roam in Canada?
I have an old calling/texting plan and I believe that the LG Terra I now use will soon be unable to roam in Canada. If my suspicion is correct, then what flip/basic phones will allow me to roam in Canada and to connect to the Verizon network stateside? I don't want a smartphone if I can avoid one.
Locked Postpaid phone switch to prepaid
If I purchase a phone on a postpaid pay it account and pay it off in full, could I cancel my account and use that phone on a Verizon prepaid account before the end of the 60 day locked period? And if so, would the phone become unlocked automatically 60 days after the original purchase and activation?
VoLTE for flip phone prepaid? Which models are going to work?
Where are the options if you are upgrading from 3g because you will be forced to do so ...I want a flip phone style which will work for 5G and without all this garbage data plan stuff. I want a basic flip phone model that will work on this upgraded system you are posing. I REALLY dislike the typical smart phones and they…
Need support number I can contact at a reasonable time whilst in China
I'm on Verizon prepaid and signed up for the travel plan, I get to China and find I cannot make calls (I can receive them, go figure). I also cannot use any data plan. Chatbot on Verizon "tried" to help me, but said I should call international plan number - how does one do that when I can't make callls? They suggested I…
Daughter studying in England. Use UK SIM card in her new iPhone 11?
My daughter will spend the Spring 2020 semester in the UK, for about 5 months. It's also time to upgrade her phone to an iPhone 11, likely in December 2019. Verizon Travel Pass is too expensive. Can we purchase her a UK SIM card to use in her new iPhone 11? We plan to purchase the new iPhone 11 from Apple, rather than…
International Plan Not Available for Google Pixel 2XL?
I'm trying to add an international calling plan to my Google Pixel 2XL as I will be travelling to Mexico soon. It will not let me get past the Destination section because it says this phone is not compatible. I do not understand how this phone could not be compatible. How can I get this plan added?