Mobile Plans (Archive)
travel to Ireland
Just signed up for the Travel Pass for Ireland. Is there anything else I need to be aware of while traveling? Will I need anything other than 3 prong plug to plug into wall for charging? Thanks
Terrible Speed on Pre-Paid Unlimited plan
As a long time Verizon post-paid customer for over 20 years, I am truly shocked at the slow speeds of our pre-paid unlimited data plan. We are full-time RVers and have a cellular router, with both Verizon and AT&T Sim cards. At first the upload was somewhat adequate (between 4 and 8 mbps) and download was between 3.5 and…
Switched from postpaid to prepaid
Just switched from postpaid to prepaid yesterday, the MYVERIZON account is still showing all my old plan information and nothing to do with prepaid? After 2 hours on the phone yesterday this is getting frustrating. How long does it take for the information to update?
No carry over data on new prepaid
I could kick myself for giving up my 10+10 with rollover. The 8+7 deal doesn’t include carry over data. (SMH) Stingy, very stingy. I don’t know of any prepaid that doesn’t roll over for at least one month.
International Plan
I currently have the International Canada & Mexico $5 month added to my unlimited plan. I am going to the Dominican Republic next week and not sure if I need to add an extra travel plan for those dates or if the one I already have will cover usage while I am there.
Traveling from US to Sicily, what are my plan options?
I have a vacation planned travelling from US to Sicily for 14 days. I will need to use my phone (S9+) for mostly data and some voice and texting. Can I purchase a data plan for internaitonal for only 14 days? Please help. Thanks.
why is verizon so incompetent? The departments don't talk to each other. They are blockheads!
I ordered a prepaid family plan that hit my credit card and i got a receipt. Now verizon can't find the order. I have spent hours on this this week being switched from department to department being told nobody could find the order. Finally I found a person that was solving it and my line was dropped!!!! Now I have to…
Does anyone know whether using wifi triggers the $10/day travel pass fee?
I am long time Philly suburbs resident and long time Verizon user. Simple question for members I hope- Traveling soon to Europe for river boat cruise through Hungary, Austria, Germany etc. Have Travel Pass on phone and ipad. Ship has wifi service. Does anyone know whether using wifi triggers the $10/day travel pass fee?…
Paid bill and phone shut off
So fudging angry.... Paid my bill because I didn't get my deposit in quick enough for my auto pay. But, anyhow at midnight my phone service was disconnected for non payment. It shows my available balance and I'm in the positive more than enough to pay the bill but, it WILL NOT give me the option to apply it to my account…
Money lost
Seems last year I tired 'Unlimited Prepaid' and the month after switched to the $30 plan, had Verizon enabled Hotspot on the plan I would have stayed and Verizon would have gained $590.04 since then. I had forgotten about that mistake and did it again, Unlimited with no hotspot on the New Verizon Unlimited plan. I did…
Upgraded to Unlimited and died
On April 15th I upgraded to unlimited prepaid then turned on my phones hotspot and surfed the web from my desktop. On April 16th the phone couldn't connect to the hotspot so I called prepaid customer (PPCS) support just to be told that 'prepaid customers don't get unlimited hotspot'. Then I was told I couldn't change my…
How do I suspend a stolen device?
How to stop/suspend usage of a stolen phone
Poor Coverage in Windsor Ontario??
My wife and I travel to Windsor, Ontario Canada once or twice a year. Whenever we are there the service on both our phones is terrible. We both experience dropped calls, unsent and unreceived texts and poor internet connections. This has been happening for quite a few years now and we can't figure out why. I have a Samsung…
traveling to Columbia, South America
A family member is traveling to Columbia (Bogota and Cartagena) and I want to know if I can add an international plan that will cover him. When I do the Verizon Trip Planner it doesn't have Columbia as a travel option.
don't know security code
I hae a wireless prepaid account. I need to purchase more airtime but can't. I don't know my 4 digit security code. I can't do anything without it. I searched Verizon Help and found instruction for what to do if you lost your security code. The give a link to send an email to take care of the situation. To send the email…
Travel Pass vs. International Plan
My daughter will be traveling to Australia...if I activate the travelpass on her phone will I be able to call/text her from my phone in the US as part of her TravelPass or will this activate the international fees on my phone as well?
International Data Plan Woes
I travel overseas for weeks at a time. Generally take Verizons 2GB plan ($130). But I can't figure out their plan's monthly cycle (vs. my usual billing cycle). Neither can I monitor how much of data I have used. Usually land up paying overages, as well as paying for additional month even after I have immediately stopped…
No Germany Travel Pass Coverage for Pre-paid Plan?
Hi Verizon! Can you explain to me why Germany is NOT included in Travel Pass with pre-paid plans? Germany is included with Travel Pass post-paid plans. Most of the rest of Europe is included with Travel Pass with pre-paid. Real disappointment!
Need Customer Service. Upgrade to 8gb did not get bonus data.
Firstly, I am actually frustrated enough to post here. Upgraded to 8bg on
Traveling to Canada for a couple weeks
I have Beyond Unlimited plan and it shows it's included for our 2 phones Moto2Zplay, and shows $0 balance. I'm reading this as being included in my plan for free? Also it doesn't show my MyFi as being included. Does that mean we can't hook to the internet on our laptop with the MiFi for free? Thanks.
Visual Voicemail on PrePaid plans should not be disabled (Android)
Verizon obviously can support visual voicemail. Visual voicemail work on prepaid plans if you are using an iPhone. Likely because Apple would not approve of Verizon disabling this feature for their phones. It's a simple feature that that seems to be disabled as a punishmnet for not being on a tradtional phone plan.
Can prepaid card do international roaming?
Hi guys! My card is a prepaid verizon card and my device is the iphone 6s with wifi calling. While I'm outside the US, can I receive phone calls from US (assuming the phone is always on 5G wifi connection)? Anyone has any experience to share? Thanks a lot!
How do I add minutes to my prepaid plan? the online chat is not working what do I do?
I need to add minutes to my prepaid cell phone. The on line chat at verizon is not working and there 888 number says to go online. Is anybody having this problem? Bonnie [removed] personal content removed by Verizon Moderator
international travel
Good morning. I will be traveling to London and am not sure if i should get the travel plan or just a SIM card when I get there. Can somone let me know if you have done either one of these and if so which one worked best. Thank you.
What a worst customer service.
I recently moved from tmobile to verizon with 15gb prepaid plan and as soon as I moved verizon my 15gb data gone so quickly. I used tmobile 3 tears whth 8gm and never have problem. So i check my usage and they charge 9gb at one day. So i called cs and they filed a report also they said I’ll get report in 48hours but never…
Verizon Prepaid Phone and Page Plus
How do I get Verizon to unlock and or release the phone vs880 to Page Plus service? I activated the phone with Verizon as instructed on the phone box and according to instructions should be able to use with Page Plus service.
Travel in Europe
I’m going to Europe for two weeks. What is the best plan for phone use there?
how to remove call barring
im in costa rica and cannot make or receive international calls. I am unable to remove call barring. what can I do other than make calls through WIFI?
International Travel Plan Rates on Website
My other half is traveling for 18 days to Argentina this week. We have the Travel Pass ($10/dy) which worked well for us last year in Germany and Greece, because the days when we were catching trains, planes, and automobiles, and needed Google maps or DB train app, we used the daily Travel Pass. Otherwise, we kept the…
Travel Pass frustration
I initially signed up for the Travel Pass for a trip to Ireland/England thinking that it sounded great to be able to use our existing data and voice overseas as a neat little work around to having to buy sim cards overseas. I have to say I'm a bit frustrated with it. First of all, our devices immediately started…