Mobile Plans (Archive)
Travel Pass with Verizon Prepaid
I have a credit card on file which is used to fund my prepaid account. If I sign up for Travel Pass will my credit card just be charged the $10 daily travel pass fee, or will I need to “add’ funds to my account? I’ve never added funds to my account since I have a credit card on file, but I’ve seen some posts that lead me…
Cannot Use WiFi Calling Outside of US
Before I started my trip, I asked a Verizon agent and he said I can use WiFi Calling while I'm travel in other country. However, when I try to make a call, I'm a iPhone XS MAX user with the lastest OS version, it said "you don't have enought money to place this call, we will trasfer you to a payment system" then I got call…
Unable to enroll in Apple Music
I signed up for 5G Get More in April 2023. When I go to the “Enroll in Apple Music” screen on my iPhone 14 (upgraded through Verizon), there is a message saying “pending order” next to my device. It’s not possible to enroll in AM here. It’s supposed to be included in my plan. The other phone lines which are 5G Start have…
Phone number forwarding to a different number
I am a counselor and my client's phone is being forwarded to another number which is her children's father's phone number. She states she does not know how this is happening and does not know how to fix it. Her phone is a Verizon number, his is an AT&T number. I cannot reach her due to this problem. Can Verizon reach out…
Verizon Corp Store Says Verizon OnLine and Phone Doesn't Know What They're Talking About
I'm considering switching to T Mobile because of the abs atrocious service I've gotten over last few days fr Verizon Customer Service, then I see several people are on this verizon messaging site and that they too are having similar enough problems and contemplating moving to other carriers. I'm considering changing to…
Signing up for a tablet only plan
How do I sign up for a tablet only plan with Verizon? How much does a SIM card and device cost each month?
Funds Pulled from bank, but account inactive
My account balance is $60, my monthly plan is $65, but I have $10 in loyalty discounts, and another $5 off (supposedly) thanks to auto pay. But my app says to add another $50 to cover my plan. There's no way my plan is $110. So is Verizon stealing from me? Because my bank account is down the $60+ to include taxes, but my…
Unable to read scratch off $30 refill card
I bought a $30 refill card today and when I scratched the back off of it, the ink somehow smeared and it somehow made the first 3 numbers illegable. I can slightly see a half 2 in the first set but nothing else.
discounts
how can seniors get a discount?
Can't access prepay account since adding family line
I haven't been able to sign in since adding an additional line. I just get an error message that says, "We're having trouble connecting to My Prepay. Please try again later." And has been saying this for two weeks. I need to pay both lines soon but I have no access to my account. What is the problem? #IThelp
Calling International Outside the US
We travel to Greece a lot from the US and have family in Australia and Germany. How much is to call say Australia from Greece on my verizon phone. We currently have the Global Calling Plus but I do not believe it accounts for this scenario. Thanks
Prepaid
Where do I put my pin in for my prepaid card?
need to buy an esim
hi hope you doing great i need to buy an esim for my iphone 12 pro max its Esim supported how can i get an esim ??
Can I use a Local SIM card in my iPhone 11 when traveling in Italy
I will be traveling to Italy with my #Apple iPhone 11. I have had customer service unlock the phone so that I can use it with a local SIM card. I’ve researched local SIM cards in Italy and they appear to all be GSM cards. Will they work in my iPhone 1
Using Verizon prepaid service while outside of the US
Thinking of switching from a postpaid to a prepaid plan to save a bit of money... I travel abroad frequently. When I am outside the US, I want to be able to send and receive text messages mostly. Under my current postpaid plan, this just costs $0.05 per text message sent, and $0.50 per text message received. There is an…
Number Share Porting to Prepaid Plan
I guess I'm going to have to switch my account back to my former carrier. In my conversation with the Verizon sales person Hugo, I was informed that a reasonable plan was available that would allow number sharing. However, after more time and effort than I'd like to admit, I am right back where I began with my former…
Are calls to and from Mexico included on Welcome unlimited plan ?
Unlimited plan doesn't look good
I currently have the 2 GB plan, which no longer exists, but I am grandfathered into. I often go over the limit and have to pay for an overage. Verizon thinks that I should switch to an unlimited plan. But the unlimited plan doesn't look too good: it's (obviously) more expensive than my current plan. And it seems to be a…
Payment
“Can’t add more funds to this monthly cycle” ???? I am not able to pay my phone due to this error. How am I supposed to pay for my phone then?
Seniors
Does Verizon offer discounts to Seniors?
Promises not kept
In November 2022, we added a new line on a promotion of $350.00 e credit . Well I never received it and even was told several times it takes 6 to 8 weeks. Additionally, I was promised Account Level Pricing (ALP) discount of $10.00 per line due to the fact I was misled and told and promised data and unlimited would be the…
My account
I need to download my account information
Cant add more funds to this monthly cycle
The app and website both won't let me pay my bill and says I can't add more bills to the monthly cycle. The card is perfectly fine and I have tried all of the other links in the discussion. I cannot make any calls or use data at the moment.
New Customers Get Cheaper Monthly Service
Why do new customers, www.verizon.com/plans/unlimited, get cheaper monthly rates than existing customers who have been with Verizon for years? You don't discount phones anymore, make me call in to get loyalty discounts, and deal with service issues more now than ever.
Unknown Service
What Is "PLAY MORE UNLIMITED" ?? ...Apparenty I Have Been Paying $90 A Month For This Service For 17 Months Now And Don't Know The First Thing About It ...Does It Mean I Have 5G Network????
Account number
I’m new to Verizon. How do I get the account number so I can activate my iPad Pro 11in 4th generation
service problem
Why does my phone say service denied - no service??
Keeping my same number
I was wondering if I port my number from another company to Verizon prepaid could I still keep my same plan?
I really hate this service since I was forced to upgrade
We upgraded both of our phones because the camera literally fell out of the Samsung Galaxy S20. After paying a ton of money we had to go back to the store 3 times the same day. The text messages didn't work, dropping calls, bad coverage. Now we are forced into a 5g top of the line plan. Well not top of the line in my book.…
My phone number has changed without my knowledge and I want it back
I recently discovered that my phone number has been changed without my knowledge. I'm not sure how or when it happened, but I have been unable to receive any calls or texts on my phone. This has been causing a lot of inconvenience for me, as I rely on my phone for work and personal communication. I'm determined to get my…