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Pre-Paid plan coverage vs Post-Paid plan coverage.
Does the Verizon Pre-Paid plan voice/data coverage use the same areas as the Post-Paid plans voice/data coverage, or does the pre-paid plan exclude coverage normally provided through partner network sharing agreements?
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Why is Verizon having issues with activating prepaid accounts since 10/5?
I have been without a phone since Thursday (it is now Saturday night) because I purchased a new phone and when they went to activate it, they deactivated my old phone. This was before the agent realized that they could not activate any new prepaid phones. This has been an issue since they began an upgrade on 10/4 and was…
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Moto G 1st Gen Plan Issues
So i bought the moto g prepaid to start up my prepaid acount and i bought my husband one too. I ended up losing mine and his won't transfer to mine. It asks me to change my plan and I'll lose my Extra data so i don't know what to do because I don't have a devicr or money for a new one
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Back up for me
Finally at 12:01am Monday 13 2014 this morning I programed my phone and the prepaid system is up and gave me 1gb data for using up my data to call out. Next time hope the'll keep us in mind and let us know when the system gets back up and running. Txs Verizon for the extra data I used to call out wit my calling app and my…
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Why didn't I receive extra data?
I'm on the "allset plan" prepaid plan with 500mb of data. I was told if I sign up for autopay that I would receive an extra 500mb per month. I did not receive the extra data this month. What happened?
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Does anyone ever get a human being when calling prepaid support at 888-294-6804?an stay on the line, but it just keeps repeating the menu options and eventually hangs up on me. That is really irrita
Does anyone ever get a human being when calling prepaid support at 888-294-6804? It tells me call volumes are higher then normal and I can stay on the line, but it just keeps repeating the menu options and eventually hangs up on me. That is really irritating!! I'd at least like the option to wait on hold. I guess I should…
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Need answers...
Had verizon for a while and loving it but since the system upgrade Sat Oct 4 2014. still nothing customer service said be ready by tues now its thurs Oct 9 2014 I have google voice but will use up data and being on unlimited talk text means have to use most my data to talk to my family in texas, and when keep calling…
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We would all like to know when our PrePaid services are going to be back up??
I have sat on the phone for 1-1/2 hrs this week listening to all about the services that Verizon offers and the dull drum music while on hold but yet not been able to get through. Finally called the local store for them to tell me that the prepaid services were down. Well this started Monday, Oct. 6 and it is now Thursday,…
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WEB ACCESS PROBLEM
Directly after making a payment on my Prepaid account for unlimited talk, text & web, I no longer have access to the web. It gets me to a page that tells me I will be charged $.99 for a 24 hour period. There does NOT seem to be anything anyone can do and NO information from customer service has done anything. The tech…
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Does data get used when sending picture messages?
I am just wondering, I have the $45 plan on my 4G device and it shows that I have unlimited talk, text, and pics and 500mb of data (1gb as I am on auto pay) when I send a pic does it use my data to send? Meaning, will my data be depleted when sending pictures?
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System down?
It's Friday 10/10/2014 10:22am still nothing here cant call out or text since Sat. Oct, 9, 2014 , calling customer service giving me the runaround anyone out there have there prepaid phone yet working after the system shutdown now???????????
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old prepaid cell giving to friend
What do i need to do when i want to give my old prepaid cell phone to a friend how do they hook it up.
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Prepaid data system down
I can't access data on my plan for three days and nobody at Verizon knows anything. #thirdworldcompany.Nobody sends a text saying sorry system is down, nothing.
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We bought a new prepaid phone on 10/5/14 at a Verizon store had an existing phone number transfered and the phone can not be activate. When will the system be updated? We have lost 2 days of service.
We bought a new prepaid phone on 10/5/14 at a Verizon store. Had an existing phone number transfered and the phone can not be activatde. When will the system be updated? We have lost 2 days of service and now cannot use the original phone due to moving service to Verizon.
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I was charged for activating a new prepaid number, but still be told the number is not activated. I even don't know where to call to ask for refund because everytime I call a representive they will transfer me to another, and keep waitiing without re
The customer service is a nightmare`
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How come I cant get a human being on the phone to help me? How come I have been hung up on everytime I call customer service? Im losing my patience.
I don't mind waiting on the phone when I have a problem. Being hung up on/ having my phone call dropped though makes me lose my patience. I'm seriously thinking about giving up on Verizon and trying another service provider.
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How do I make a payment online to recharge my phone
I need to make a payment and charge my account with 45 dollars as per the plan that I have... how can I do it... online or over the phone ?
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Bought a new phone came with a new number
I recently bought a new pre-paid lg g2, and it came with a new number. However i would like to transfer my old number to this phone. Is there anyway to do this, no one has been able to help me? Please help thanks!
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Added 3GB Data But Still No Internet :(
Dear Verizon, We added 3GB data after running out of 3.5GB that came with the plan, but when I last checked the data status it still showed 0 MB remaining. What's going on? In addition, when I purchased the 3GB data via the website earlier, how come it didn't first deduct from the remaining balance ($19.75) I have for my…
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My account is locked and my phone is broken
So, my phone fell in prepaid phone fell in water. I tried to get into my account, but ended up getting it locked. In order to unlock it, they want to send me a temporary password through a text message. I can't get texts; my phone is destroyed. I don't even know how to contact them so I created a new account here to ask…
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Can I use an Iphone 5s or 5c on prepaid plans?
I am looking into changing my phone service from sprint to Verizon but want to go to the prepaid plans. I want either an Iphone 5s or 5c and wondering if I can get either through the prepaid plans?
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Prepaid iPhone 4S eligible for international unlock?
I have an iPhone 4S on the All Set plan. I will be leaving the country on Wednesday to study for a year in London. I bought this phone with this plane in May specifically so I could unlock it and take it with me to London. Now I'm hearing that prepaid iPhones are not able to be unlocked at all. Please tell me I didn't just…
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On $45 Unlimited talk, text yet get "the time available for this call"....
I bought a Moto G Pre-Pay Verizon phone today from Wal-Mart and a $45 Unlimited Talk, Text card to go with it. I set up via the phone and entered the card in and accepted the $45 allset plan. However when I go to place a call I am prompted with a message " the time available for this call is " and a quickly dwindling…
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Requesting a refund for overcharge
Hello Verizon Wireless, I hope you can please assist me. We have spoken to at least 10 associate's on the phone, a supervisor, had 2 online chat sessions and 4 emails- all saying "talk to someone else/ so and so" or ignoring me and still nothing. I also tried to email the regional director and his "contact" link doesn't…
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account payment does not register
at end of prepaid account payment process, my credit card payment does not register. Is there some computer setting I should be aware of? This has been happening since the beginning. I just want to pay online or easily without having to drive to a store - and can't do it.
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Created a new username and bought a new prepaid phone. Being told I'm not the account owner.
Same here. Wanted to try Verizon service to see how it measures up. Coverage is great, but if I can't upgrade my phone or plan because I am not the Owner, then something is definitely wrong. Since the Account Owner is the one paying the bill, I guess I will wait and find out who that is. I thought it was me! >> Branched…
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My sister gave me a Samsung Galaxy 5
My sister gave me a Samsung Galaxy 5 which requires a SIM card. I have a cheapo V prepaid phone. I want to use this as a prepaid device. Is that possible? My current phone has no SIM card. Do I have to order a SIM card? I just want answers from V reps or others who have gone through the process. :smileyhappy:
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use any verizon phone for prepaid
i wanted to know can i use any verizon phone for prepaid i read at this link http://yourguide.vzw.com/article/prepaid-plans-bring-your-own-device-verizon/# that if i have an unused verizon smartphone or basic i can activated it and use it with prepaid is this true ? and does it apply as well to any smartphone or basic i…
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Changing from prepaid 3g plan to Allset 4g plan and new phone
Currently I'm enrolled in the prepaid $60 Prepaid Plan Unlimited Talk, Text&2GB with a Moto G 3g phone and would like to soon change to the Allset plan $45 month plan plus bridge data 3GB ($20) I also have $30 balance in my account and I'm signed up for auto pay. How would I go about changing my plan as right now there is…
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Is there anyway I can get an upgrade even though I'm on a prepaid plan? Ive been with verizon for years.
I've been a loyal customer to Verizon. I am still contemplating switching to a bill instead of prepaid but in the mean time I was wondering if Verizon had a way for prepaid customers to get upgrades.