Mobile Plans (Archive)
35.00 phone card and was on the 50.00 dollar plan and my phone is now saying i have no minutes
I bought a $35.00 dollar card for minutes and i was on a $50.00 plan. My phone was acting like it had minutes and then it completely stopped doing everything and said i have no minutes. I don't know what to do, because i still have the card , and i dont know why its not working. My cell phone is the only phone i have…
Using a credit when paying a bill
Hi, When I switched to my pre-paid plan there were some issues so I received a $15 credit on my account. On the account it says Available Balance $15. My monthly plan is $45 so when I pay my next bill I only owe $30 but how do I make sure that $15 is used when I pay my bill? I appreciate any help.
How does one open a technical support ticket?
Everything keeps pointing me away from actually contacting a person or Verizon. I've had them for 15 years, this may be the first technical issue I need to contact them about, making it hard. Here's what I want to say, and I don't have all day -- or maybe I do, since I surely cannot work with the IP changing all the time:…
Why can't I view my usage history on my prepaid plan?
I have a prepaid basic daily plan (pay-as-you-go, voice and text only, no data plan). When I log in to My Verizon to view my usage, I can only see usage data going back to March 17, 2014, even though I've been using the phone continuously for many months. When I click the button "previous 24 calls," the same list of calls…
How do I add minutes to my prepaid plan?
add minutes
Problems with Billing
I have been a Verizon customer for over 13 years. On 2-13-14 I joined the Edge program since I like to upgrade my phone often and sometimes I do not realize I do not like the phone after the return date. On 3-25-14 I decided that I wanted a different phone. I went online to do the upgrade (since the nearest Verizon store…
Can I recover a lost prepaid card if I have the receipt?
i lost my prepaid card .. i have the receipt from bestbuy .. does any1 kno if verizon can look up the card i bought with the serial number i have ..too get the pin number
Is it possible to add more data to a prepaid plan before the current allowance is used up?
My data is nearly used up and I will b eon the road when it is completely used up. I would like to add more now so that I do not have to pull off the road to login and add more data to my plan. The website is very poorly designed and of it is possible to do this I can't find where it is. Please do not tell me to call the…
My LG optiums zone 3.2 is having voice mail issues
I recently bought an LG optimus zone 3.2 and have had problems keeping the screen turned on long enough to enter in my password. The screen goes dark after I hit just one or two digits of the password. Of course then, I can't get the rest of the password in. I can't retrieve my messages. I have tried readjusting the amount…
Why can't I activate a 4g device on prepaid?
Why don't the All Set prepaid plans support 4G devices? Considering in the future MOST devices will have LTE capability, how do we use these on prepaid. There won't be any devices left to use! You don't even allow us to take the SIM cards out and just use 3G. I completely understand the fact they want prepaid users on 3G…
How do I block a phone number on my LG?
How do I block a phone number on my prepaid LG? And does that include text messages as well ?
Is there a short term travel plan that will work in Hong Kong?
i will go to hong kong for 15 days a few months later, is there any short term plan for using phone and/or data ?
I want to change my prepaid number because of harassing texts and calls. Will it cost me?
This guy got the wrong number(I'm not who he was looking for) and now he won't stop texting and calling me and it's getting pretty freaking annoying. I have no idea who this guy even is and I'm sick of him trying to talk to me. I've told him I don't know him, I'm not comfortable, and he keeps on. I know it costs 15…
BridgeData not being recognized?
I have the $45/month ALLSET plan which is Unlimited Talk & Text plus 500MB of data. I also purchased a 3GB BRIDGEDATA add-on for when I used the included 500MB up. When the 500MB was used up, my phone stopped connecting to the web or other data applications. MyVerizon recognizes that I purchased the additional 3GB, and I…
If I have an old $50 dollar plan can I get a new device without changing my plan?
Hey! So my phone somehow got water damage and I cannot fix it. I was waiting til the last possible moment to transfer my number over and now the time has come. However, when I went to change my phone, the plan that I currently have was no longer offered as an option. Is there any way that I can switch phones and keep the…
Is it possible to switch an iphone 4s verizon contract phone to a prepaid phone?
Is it possible to switch an iphone 4s verizon contract phone to a prepaid phone?
Will I have to pay roaming charges if people call me while I am in Mexico?
I will be traveling to Mexico for 1 week and will not need to use the phone. I only have voice plan on my phone. 1. Will I get charged for incoming calls if I leave my phone on but do not answer the calls? 2. Will there be roaming charges if I turn off the phone (people can still leave voice mail)? If yes to the questions…
Is it possible to switch to Verizon prepaid after the end of my contract?
It is more economical for me. Will I have to unlock my phone? Can I keep my number? Thanks.
Am I being charged properly for texting on my prepaid plan?
My kids are on the unlimited prepaid m2m 250 text plan. I have a regular verizon plan. It looks like when I text them it is being charged as a m2m text, but when they text me it is being counted towards the 250 other texts. Is that how the plan works?
Why does my device keep telling me I have insufficient funds?
t switched to a android smartphone and got the 45.00 a month prepaid plan, but when I use the phone it keeps telling me that I have innsufficiant funds to text or make a call, but in my Verizon it shows that im on the new plan and when I try to change anything in my account it says that I am only account user not account…
Can I transfer my remaining balance to another device?
I have two phones and two accounts. I accidentally put a $60 refill card on the wrong number like 3 days ago. Can I transfer that to the correct phone number if I plan on terminating the 2nd phone all together?
Why don't I see the correct amount of data available for my device?
When I ordered my phone, I paid for 3GB of data and everywhere I check it says I only have 500MB. I've spent over an hour on the phone and have not found a way to talk to a human about this matter. If it can be resolved here, or someone can tell me how to talk to an actual human that can help, that would be fantastic.
Does data usage on wi-fi count against my monthly plan?
Hi. When using the prepaid plan, does data usage while on my wi-fi count against the 500mb included with the $45 a month plan? Also, is there anyway to see it as separate usage if it does not count against it while on Wi-Fi? Thanks.
Deleted texts.
Can anyone tell me if there is a way to obtain deleted text messages from a pre paid phone?
How do I stop my phone from announcing how many minutes I have?
Where do I stop my phone from announcing how much time there is left on my account everytime I dial?
How do I add international calling?
How do I add temporary international calling package?
Can I use my devices on a cruise?
I need a straight answer on what to do please. We will be on a cruise ship going to jamaica, aruba, curcacao, and St thomas. What I want to do is send and receive text messages only no phone calls unless emergency, NO Email, no games (unless they don't use data) no Facebook etc. Only want to be able to speak to my kids via…
Data
I don't appreciate how I have been a loyal customer for years and my last upgrade I had my unlimited Data stripped. I guess it is just so Verizon can screw the customers even more. I worked for you people as well and that was terrible. The only reason I'm still with verizon is because of the coverage. All the other…
HELP!
Can I transfer to an old contract phone from my current pre pay account?
Do your monthly minutes disappear when you use your phone?
I do not understand it. I went to Verizon Overview and I found out that my $70 monthly unlimited plan just disappeared. It was like every time I text-ed or emailed or used the web, I felt like money was being taken out of the $70 a month. Could someone explain to me if one can $45 a month unlimited talk text and 500 MB of…