Other Account Discussions (Archive)
Terminate contract
I am living overseas and I have been trying to terminate my contract for 7 months and the representatives I talked to said they would terminate my contract but it didn’t happen, I’m still being billed every month through auto-pay and I the last representative unregistered my online account so I have no access to it and I…
Call Log Details
Why can I currently not see any details on on my call logs? Nothing on Minutes detail or Data detail. This is on the online account.
Employee Discount
I work at Home Depot but do not have a home depot email address the discount sign up page says email is not needed but there does not seem to be an option for no email address
Being billed for an account I never set up
I received the second bill today of an account I never set up. They sent the bill to my home address. I already set up a claim but apparently my police report did not meet muster. NOONE will speak on the phone to me. I have spent two hours trying to upload documents to a system that won't allow anything over 2 MB, and when…
Wrong plan submitted
We switched from T-Mobile to Verizon 2 years ago. The service coverage was better. We took advantage of the buy one get one offer. Everything seemed fine. I was looking into upgrading our phones recently when I found out that we can't without losing our deal and having to pay the remaining balance on both phones. We never…
2 factor authentication issues
I am trying to replace a phone that is broke but I can't login due to 2 factor authentication going to a phone that is dead.
Complaint
How can i submit a complaint for a representative i was speaking to who called me stupid and said they couldnt get me a supervisor placed me on hold for 20mins then picked up and hung up the line ????
Fiber Line relocation
Cable Burried
Over 2 weeks ago, I lost all serices. They had to run a new cable from the main box. The problem is that is runs down the street for 3.5 hours and is creating a hazzard for tripping, damage or even diconnection again. All lines have been marked and the survey completed over 1.5 weeks ago. I cannot find out who to contact…
Broken phone so I can't log in due to two factor authentication
My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
Problems with detailed data usage logs
Does anyone know when the problems with detailed data usage logs will be fixed? As of two weeks ago, a support rep told me there is a global ticket for issues with the detailed logs (by date and time and amount of data) not being current. But at that time, at least i could go back to the previous month and see the detailed…
Customer Service
Every single month I have to contact VZ for ongoing and new problems. Every single month! Now for the month of October I am on my 5th Agent and still cannot get the ACP program applied to my account. IS there a supervisor who can reach out to me to fix my issues???
Charges
I would like to know where to register/file a complaint regarding fraudulent charges by Verizon? I am sick and tired of my bill being wrong almost every month
Concerns Regarding the Quality of Support Services and Lack of Professionalism
Dear Verizon Executive Leadership Team, I hope this letter reaches you in good health and high spirits. I am writing to express my deep concern and disappointment regarding the quality of customer support services provided by Verizon. As a loyal customer of Verizon for over two years, I am reaching out to you today with…
Account locked and put in fraud investigation status
I can't believe this is a problem these days with such a large service provider. Also, why don't they have solutions and proper communication with their customers? So, here's the situation. Verizon Wireless locked my cell service and put my account in a fraud investigation status. Meanwhile I am trying to make phone calls…
Netflix Promo
No one is helping resolve my issues. 2 hours on phone and all I got was a run around.
Assistance past tier 1 support
I have sought support for my issue. The people I have been engaged with have been great, other than no follow-up. I'm sick of being stuck in tier-one support. I have more credits to my account than the amount owed on the phone. I didn't know I had a balance on my phone until I went to upgrade. Found out that due to balance…
Grandfathered Unlimited Web and Email Removed without Consent/Authorization
Hello, Everyone. Has anyone been able to have their “Grandfathered Unlimited Web and Email” restored? I started receiving notifications that I went over my data allotment while having unlimited web and email since 2010. I am now on a Data Package/2. I have spoken to different representatives at Verizon, including the fraud…
Need answers wrong number displayed in text details on bill
Why dies my bill show that my daughter is texting me when she isn't.. is she hiding something?
Visa $200 gift card problem
Visa $200 Gift cardsI signed up for Verizon wireless in March only due to the promotion of the Visa $200 gift card per line . I added 3 lines so was promised 3 - $200 gift cards. It stated I will receive them 6-8 weeks . Never received them so call in July to get it some extra time . Was on phone for over an hour with the…
Verizon says they can’t unlock my phone because they can’t verify the purchase
I bought my phone IN FULL at a Verizon store last year, I transferred my old SIM card to the new phone, and now trying to get a new carrier with actual customer service, Verizon suspends my service and says they can’t unlock my phone because they can’t verify the purchase. I am sickened that there is no one to advocate for…
Unlink Old HOME/Fios Account from MOBILE/Wireless Account
Have spent 50+ hours over a period of multiple days being transferred around customer service. I need to unlink an old Fios account from my current mobile account. I do not want "ONE VERIZON ID" There is no option to do this online, even though the old Fios account is no longer active. No one helps, no one knows how to do…
Cannot access account due to malfunctioning phone
Asurion tells me I need to access my Verizon account to speak with a rep regarding the options for my malfunctioning phone. I cannot sign in because two factor authentication requires answering a push notification or text message.
Frontier email
Suddenly about 10 days ago I am unable to receive or send my Frontier Communications on my Samsung Galaxy S9+. Has the Incoming and Outgoing server settings changed? Is anyone else having this problem? Stubby74 10/16/2023
Online account
Every time I try to login it says error we are unable to process your request.
How do I request Verizon to remove my phone number from system
I created an order online with porting in my phone number in. But did not end up activate at all. Order was cancelled. However, now Verizon thinks my number is here and cannot do other trades. How to get it removed from system? https://www.verizon.com/switch-to-verizon/check-status/
How do I speak with a supervisor?
I have called Verizon over 5 times now and spent multiple hours on the phone all to still have an unresolved issue - an issue which is quite simple by the way. I have requested specifically to speak with a supervisor after over 6 representatives were unable to close out the issue, and was told they would call my mobile…
Sent Verizon E Gift Cards Wrong Number
Hi i sent 2 verizon egift cards to the wrong number a number thats not even in service anymore i know the cards havent been used so how would i go about getting them sent to the right number
Verizon Line Fell on Car
Hi, A Verizon line fell on my car and I am trying to find the contact info to get a claim filed with Verizon for anything my insurance does not cover. Thank you.
Trade in
verizon agent help me open a new line for trade in program. After I receive the new phone and I sent out the trade in device to Verizon. They receive the trade in devices and adjust my trade in value to $0! I did try to talk to few verizon agent they didn’t tell my what is the problem of my trade in device. I am sure my…