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why am i only able to see 7 days of my phone call log
the title says it all were can i see the rest of the phone call log
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Call records
I need the last 18 months of call records for 2 of my phone numbers.
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Not the same Verizon it use to be...
I have been stressing over Verizons representatives for two weeks now! My son's Google pixel 6 a screen went black and will not turn back on. I've tried every fix available. Then Verizon told me it was covered and I was extremely relieved. They said call the tech support and they'll take care of you! Two weeks later I'm…
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2 step verification code texts
We just ported our numbers over from AT&T and are not receiving the 2 step verification code texts I need to log in to most of my apps. My new phone is an iPhone 14. Help!
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Detailed Logs
What is the difference between Minute Logs and Voice Logs???
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how do i look at my past incoming call records?
I need to have a print out of everyone who called me a few months ago. I found the list for the current month but i need previous months. I have switched phones recently, so i cant use my phone's call log.
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2FA Preventing Login
I'm unable to receive the verification texts to login to my account as the only phone on my account has SMS disabled. I tried calling support but they were unable to help.
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Completely Inaccessible Shopping Cart
When I try to order something on the browser version of the mobile site, it says to send my cart to the account owner. I have, many times. She has received absolutely 0 emails regarding my cart. I tried the same on the mobile app, and it won’t even save my cart — it won’t even let me get to the page where I’m supposed to…
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Why is my phone dropping the eSIM?
I purchased 2 zFlip5 yesterday. I fought with them to get them activated, and went back to the store for assistance. The store charged me $30 each phone to activate. The (word I can't say here) of a manager sent me on my way. This morning, as soon as my wife and I left our home, the phones stopped working. They work in…
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How can I get my phone reconnected?
Dear Verizon, I am a customer of Verizon for 11 years. More than one year ago our family joined the "5G unlimited" plan. We have total 5 lines. Last week when I was in vacation out of town, my phone stop working. I cannot make phone call, cannot send/receive message. It's very inconvenient. After return, I went to Verizon…
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I have never received my $200 rebates for switching lines to Verizon
I ported three lines into Verizon from ATT with the promise I would receive a $200 rebate per line. I never received any kind of email/info on how to redeem/get the rebates. I started contacting Verizon MONTHS ago via phone calls and chat, plus visiting the store I made the switch at. I have spent HOURS doing this with no…
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Unpaid phone
I recently purchased a Samsung A 54 that carrier is Verizon. From someone on marketplace. Stupidity I didn't check to see if the phone was paid off fully. The phone is unlocked so I had full range to factory reset it an put my info in the phone. But when it came for me to make a call. I couldn't, due to the simple fact…
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Verizon Sign in Process
Verizon sign in - MyVerizon is rather ridiculous. Why do you ask me security info and send me a security request when I try to sign in from my phone? Obviously since you are the carrier you should know I am sending the request from my phone, yet you require sending a notification to my phone to approve the request -…
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Texts Queing up and not being sent out
For the past 6 months I've had trouble texting. My texts que up and are not sent for days. It was intermittent, but is now much more frequent and getting worse. Customer Service is of no value. They can only read a "trouble shooting" script, but are not techies. They cannot use their brain. They refuse to transfer my call…
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Disconnect a line
I have called well before the time of closing advertised, but I am not able to reach anyone. Please contact me asap as I wish to disconnect an old line no longer needed for business purposes. Thank you
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Poor coverage
The coverage in northern middle TN and south central KY is horrible. It should be embarrassing to Verizon that the coverage has gotten so poor. We had better coverage in 2007 than 2023. Coverage peaked in about 2016 and has went downhill ever since. I’ve been talking at my house for 15 years and since March 2023 it is no…
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Worst possible horrible experience at Verizon store
I just had the worst possible horrible experience at Verizon store one hour ago. I visited store to switch my business line to Verizon and I was greeted with a grumpy customer specialist who did not say hello, hi or how i can help you. I forwarded him my documents on his email and he responded with a very grumpy face that…
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How can I tell what device on my account is pending activation?
I've recently added a new line to my plan, including a new phone and watch and upgraded another line on our account. I was told that I had to switch our account to unlimited plus to get the new phone deal, which I thought I did, but now it seems only the new line is on unlimited plus and the rest of the numbers on the old…
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30 days to decide on returning a new phone?
I'm very frustrated and would have never joined Verizon if I knew it would be this poor of communication and lies. I went to a Verizon store and added a line. The employees there told us about online promotions and told us we had 30 days to decide on a new phone for my daughter because she did not like a phone in the…
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Add Line and Cancel Line
Hello, I have 3 lines as of right now. Line A-Payment Device Line B-Payment Device Line C-No payment Device I want to add a line (D) to get a free phone on a promo. When I add that line can I cancel line C without losing the line D promo.
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Social Security Verification Text Not Received
I can't receive verification texts from the Social Security Administration. In an attempt to update my profile to include my phone number, SSA sends a verification code. It never arrives. Other verification codes arrive from other services. I have no idea what to try next.
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Review for a Verizon Wireless store employee
I was at the Somerset store in Portland, ME on July 3. We needed a damaged phone with insurance replaced. The new sales consultant was beyond his capabilities and couldn't handle putting in the physical address for delivery, which is different from the billing address (a PO box). Rather than asking a more experienced agent…
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Get $200 when you switch per line of service. 4-28-23
I Switched my entire family from AT&T to Verizon Wireless, ordering 5 lines service as they were offering a FREE PHONE to switch. Went to a Verizon Store in central Pennsylvania and was instructed to do this online as the deal being offered was an $800 credit on each line reimbursed over 36 months (Verizon advertised no…
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How can I open live chat?
I can't open live chat on this page https://www.verizon.com/support/contact-us/ When I login into my account and press Chat with us, nothing is happened. And when I try to do this without login, chat form appears but I can't enter my question without signing... What can I do to contact you via live chat?
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False advertising and lies
I recently as in less than two months ago switched to Verizon. I spoke with multiple agents before switching. They told me of the promotion for $200 prepaid debit gift card for each ported line, I ported 4. I was expecting a verizon prepaid debit (Visa or mastercard) as it even states on the website and or rebate phone…
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What Happed to Verizon?
At one time Verizon had the best service; it was something to be proud of. Now it seems that Verizon has lost its way. Poor service, poorer customer service, clunky website/app all at crazy high prices. I was ok paying more when the service quality and experience were more. I'm not alone, check the reviews. Lately, I have…
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Is Paramount+ / Netflix promo still available
Hello, I am trying to subscribe to the Paramount/Netflix promo using the link provided to me by a representative on chat : https://www.verizon.com/digital/nsa/secure/ui/products/ehub/pdp/paramountplus When using this link, I get the following message : "Unable to process further. Sorry, this is no longer available". Could…
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$200 MasterCard gift card false advertisement
I switch to Verizon back in April, did all the process through online chat, switch five lines with the promise that I will get a $200 matter card gift card for each line that I was switching. The representative the handle the sale mention that there was nothing to do on our end in order to get the gift cards, and to expect…
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Discovery plus cancel
I’ve been trying to cancel discovery plus all year (2023) an agent from Verizon sent me an email that it should’ve been cancelled in 1/2023 but I’m still paying for it?! Surely there’s got to be a better option?!
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VZW Support Messed Up - Starz/Netflix Promo Not Showing
Hi there, on July 30th, I had to get a support agent to add the starz/netflix promo, my phone was registering the tap - so that's why I had to call in for it. Was told it was on there. Today I find out they didn't b/c my disovery plus subscription was still on there, so I contact support again. So what do I do since this…