Other Account Discussions (Archive)
ID verification issue
When I click the link to verify my ID it says "invalid request". I called the fraud prevention team and all they did was send another email with the same invalid request link. How can I verify my ID? I have until July 1st.
View Call Log
where do I look to view my call log past 7 days
Phone Trade In
I accidentally shipped my trade in without the provided trade in slip. What do I do?
Estate paperwork
My sister passed away and had just purchased a phone. We cancelled her account at a Verizon store where they didn't want copies of the estate documents. They made arangements for us to receive a mailing label by which to return the phone to Verizon. The phone was returned within the same week. Verizon keeps billing her…
Verizon land line cannot accept AT&T cell phone calls
Verizon land line cannot accept AT&T cell phone calls. The Verizon land line rings but nothing can be heard by the AT&T cell phone caller. Anyone else experiencing this?
Returning My Verizon Router
We are a residential renovation contractor in NYC (Manhattan). We install internet on our job sites in Manhattan, single family residences, for the duration of the project. After completing a project, I must return the router to one of 2 locations in Manhattan. The one nearest my office is : 563 2nd Ave, New York, NY,…
Why can't my account managers do anything?
why did Verizon decide to make it more difficult for account managers to pay their portion of the bill? I live in the middle of nowhere for the summer, with little/no cell signal through most of the week and am unable to receive/accept notifications that are sent every time my account managers try to pay their part of the…
discontinue service
stop my service...no longer need extra line
Decline in customer service
I have stayed with Verizon for over a decade because I always felt respected and taken care of. They felt like Trader Joes.... The customer is the center of it all. Lately, I've been saddened to see the use of overseas call centers. I have gotten wrong info and have been blown off. Verizon is making me feel like ATT...…
Free LTE extender question
So I just got off the phone with Verizon after about a 40 minute call they took notes, did this and that and they looked at the coverage map and said there was 4G LTE coverage but since my issue is mainly indoors, they are considering a free extender for indoor use and they said they’re going to give me a call back…
Porting Issues
On Friday 6/16/23, together with a Verizon tech we started the process of porting over my old mobile phone number from Comcast to Verizon, since I now had my new Verizon Internet up and running. I provided all the necessary information to Verizon needed to complete this process. We contacted Comcast and I gave permission…
HELP! 2FA has gone mad
I'm currently somewhere between horribly frustrated and laughing out loud at the predicament I'm in. My car was impounded with my phone in it, so I have no access to my phone currently. I have an old phone I would like to use until I can get my phone back, but I need it activated., I try to login to the website and it asks…
Porting number to Google Voice and keeping Verizon plan
I'm a very small business owner and want to share my current Verizon mobile number with a new assistant. I have 3 newly acquired devices on my Verizon unlimited plan yet to be fully paid. Can I create another number with Verizon and transfer the devices to that number and then port my current number with Verizon to Google…
How do I switch back to my old phone?
can i switch back to my old phone? is there a fee? can i do it myself? they are both samsung smartphones.
Can’t reset password/error message
I got a message that my Verizon account has been locked, but when I try to reset the password, I am taken to an error page that says "sorry we are not able to process your request at this time." I am looking for assistance to resolve this issue so I can log back into my account.
terminating contract
how can i find out how much it will be to cancel my contract?
CUSTOMER SERVICE NIGHTMARES - 2023
having similar problems with Verizon, Verizon OnPhone and OnLine Customer Service has me in a continuous loop since the beginning of May 2023 (so we're now on 6 weeks of this), their own corp stores are frustrated with them because I'm not the only one who's come in to the stores with directions, incl screen shots, fr…
we will attempt to process a payment
I am super mad, sad and on fire with this no good company as I got a notification from someone of what this no good cellphone company did without my approval or authorization of withdrawing dang $568.17 out of my debit card account as I got a dang email a couple of weeks ago that yall will attempt to process a payment, I…
Sprinkler System Destroyed
Called to order FIOS but explained we were afraid to order as we didn't want anything to happen to our sprinkler system. "No worries!" they said, "If anything happens it will be repaired!" May 15 - Ordered FIOS May 27 - Fiber installer ran the fiber & cut my sprinkler lines. May 30 - called, texted, voice-mailed installer.…
E-gift card invalid pin
Has anyone else had an issue with an invalid pin for an e-gift card? I traded in my Iphone and was issued a $150 gift card, but the pin is invalid so I can not use it. I was on the phone for 1.5 hours with a customer service representative yesterday, but it was not resolved. I am not sure what to do at this point, I feel…
No Detailed Data Usage Available
I wrote out my question at the website, and when I submitted it I was told I had to enroll in this forum. I did, but everything I wrote was gone. Why does the new bill show no data usage by device? It shows pages of taxes and fees of less than $1.00, which I doubt anyone cares about. But some people probably do care about…
Previous Text Logs
What is going on now Verizon!!!!!! 3 days ago I was able to retrieve previous usage logs for calling and texting, now when I try to access them the only thing it will allow me to see is data usage!!! I wish you would stop changing things around and making everything so much harder to get to and not tell us!
How to leave Customer Feedback with Verizon?
I just ordered an iPhone 13 as an upgrade for a line on my Verizon account, however, I have been running into an issue where my account/plan gets frozen or blocked when I order on the website or through the chat. It's happened four times in the last week (everyone in the family wants the new iPhone 13). It makes me call…
How can I view my previous month’s text history on the Verizon website
I went to the Verizon Wireless website and wanted to review a ‘log’ of text messages from my phone but, I was only able to see the current billing period’s log of texts. How can I use the Verizon website to review my previous month’s log of texts sent and received by my phone? Such detail is Not shown on the Verizon…
usage logs are not showing online
Is there a reason usage logs no longer show when you log in? I can see them for the previous month on a bill, but it used to be live so I could look on a daily if I wanted to. #verizonhelp #usage #logs
Message Log Spreadsheet Download (From VZ Website) Not Working
When I log into verizon.com and go to usage and try to download the "Message Log" to a spreadsheet the file that is downloaded is corrupted and is not a proper xls file. I tried this on 2 different PCs and different browsers. The usage download of the Voice Logs does work correctly.
Cancelled Travel Pass but I didn't confirm it, but I already got off the Verizon plan
I called Verizon on the phone earlier today about cancelling Travel Pass and also about switching over to T-Mobile. She took care of cancelling Travel Pass and I received a text at the time to confirm the quote, but because my wifi was slow in the room I was in, I was unable to click the link to confirm it. However, I'm…
Is My Verizon down or something?
Unable to sign in to My Verizon, keeps saying locked out, to update pswd, and just continue to another page which says unable to do at this time. Is My Verizon down or something?
how do I see my call logs for year 2022 ?
Where can I find my phone numbers call log for 2022 ?
Verizon Store -258 Daniel Webster Highway, Nashua, NH 03062
I went to the Verizon store at 258 Daniel Webster Highway, Nashua, NH 03062 to port my business phone from AT&T to Verizon as I recently got laid off from my job. I went to the store at about 11:30 AM. Rather than working on my request, the Assistant Manager (Mr. Z) started selling a new plan. When I declined the offer, he…