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55+ loyalty plan
I was promised the 55+ Loyalty Plan discount when I signed up years ago. As of today I still have not received this discount.
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cant update verizon account profile
how do i access my account when it says i exceeded the pin limit for my phone number when it never sent me a code to start with? i cant access any of the important information that i need to which is on my verizon account, i just got my plan like 4 days ago and all i know is the last 4 digits of my account number
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Text Messages
How do I check text messages that my other line received or sent?
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New number
I just got a new cell phone number and my number is coming up as spam. How do I get rid of that?
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too hard to find anything
Why should I have to spend 1/2 + hr to find the list of blocked numbers on my phone - Verizon can make it easier - Verizon is treating ME like the criminal - I am trying to use the phone I PAY FOR - and I must go around and around and around - bc Verizon treats ME like the criminal instead of helping me!!!! Bah Humbug!!!!
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cancel mothers phone account
I need to cancel my mothers phone account. She has dementia/hospice. She no longer knows what or how to use her phone. How do I cancel her account?
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Retention
Highly dissatisfied with the customer service and amount of time trying to fix the billing issues since I've upgraded phones. What is the retention department number?
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Ineligible to Port In
I have previously been a customer of both Verizon and for a short time Visible. I’ve had service with Mint mobile for almost 3 months and would like to move back to service on the Verizon network. The issue is that when I check my phone number on https://www.verizon.com/switch-to-verizon/ it says that I’m already a Verizon…
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Discounts
I was inquiring about first responders discount. Do first respnders receive any discounts?
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Esim
Why the need for esim
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TCC Verizon store
I recently visited a TCC Verizon store and bought an iPhone. The salesman transferred the data from my old phone to the new one. I was charged for a “setup assistant multi-line”. At no time was I told there would be a fee. The store appears to be a official Verizon store- no signage indicating otherwise. And they charged…
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List of voicemails
Can I find online or in my Verizon app a list of voicemails received in the last month or so, and if so, how? Desperately needing a phone number from one of those and i accidentally deleted it. Thank you.
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hum
how do I get the hum reports from the previous Hum? One of my hum's was replaced by Verizon, the other was never replaced and just cancelled. I need mileage reports for my taxes
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20 dollars for a mobile that was NEVER disconnected
We had a bargain and I kept up my end every step of the way - but I will not be penalized by money-grubbing voracious Verizon for something that NEVER OCCURRED - and by the way, do I really want to do business with a company that notified me on the afternoon of December 24, 2020, to threaten to CUT my service at midnight??…
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50 and 200 Gift card Issues
I had two gift cards on my account know for $50 and one for $200. I was getting constant emails about redeeming the 50.00 one - I would click the link and got a error message. I would log into my account and I would click on my offers click the 50.00 offer and be taken to a page that said there was no offer. I contacted…
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trade in issue
Hello, I am experiencing an odd issue with my account. I tried upgrading a device on my account. The website said I was eligible for an upgrade for my daugher's Iphone XS, but I would need to pay off the balance due. I paid off the phone, went through the process of adding the new iphone 14, selected upgrade and added the…
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How to get the discount for USPS
I work for usps and they give discounts to there workers and I'm having a lot of trouble and I can not figure out how to get my discount for this can someone please help me.
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Browser and app history
I joined a plan with some friends. Im not the manager of the account. is the manager able to see my browser or app history?
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Why can I not get into deleted call logs, and text messages? I was always able to before I enrolled in auto pay! We should have access!!!
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$200 Verizon Gift Card Issue
We established a new line during the 2022 Black Friday Deals/Promotions. The promotion included a $200 gift card and I haven't received it yet. The representative that is supposed to be helping can't find the Black Friday promotion. Anyone else have this problem? Sad...we've been a verizon customer for a long time.
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Chat agent kept me waiting for 1 hour
I chatted via support and the agent had me wait for 1 hour only to find out that they were not doing anything to fix my account. The strung me along for a hour with no response only to find out that nothing was dine. At the end of the chat the agent said everything was resolved. Well I found out today they did nothing at…
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Where did the customer service go?
So not only did i get ditched by 2 agents waiting for each one. I was lied to by a previous agent. Then waited 20 more minutes just to get an auto response robot.... I'm about to throw my hands up cancel and go to another cellular provider.
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Account Member
On my account at the top it says account member when I suppose to me my own account owner to have access to my own account and nobody else is on my account but only me and not anybody else, what is up with that there I have mentioned, why is this happening to me like this, huh, yall better give me the good help to figure…
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Phone on account
Does anyone that has phone on my account able to access my account information.?
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No service no resolve aftwr 11 days
I have not had service on any of my 4 lines for 10 days now, I have been to the store got the new,sim,cards as instructed, reset rebooted untill I'm blue in the face, Ive been a customer for something like 10 years, never had a issue or payment issue, I missed a payment got disconnected paid upto date, and I have got the…
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In a Chat on laptop
This happens every time I have a 2nd question for the Chat with us on my laptop. (I have a fiber internet, with all the bars, and my internet is not the issue), the agent literally says, sure I will be happy to answer your next question, and then it happens, this is a current screenshot of what happened today March 20,…
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Account number
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No solution
3/18/23 Today I chatted with several chat reps, to no avail I with no solution to be found just blame the customer. Last week I became a Verizon customer for the first time. I thought it would be a smooth transfer but I was wrong. I was told during activation Verizon would call T mobile and have my number transferred. So I…
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Account closure letter
I need an account closure letter for my mortgage company. I keep getting the run around and transfer all over. I have been trying to get this letter for weeks now. I need this letter like yesterday .
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Customer for 2 weeks and fed up - want to cancel, worried about keeping my number!
I signed up for phone and home internet and trade-in effective March 3. This whole thing has been a nightmare. My order was messed up originally and I’ve spent at least 15 hours on the phone, chats, in a store and it is still not fixed. Plus, free perks I’m supposed to get are not free I’m going to get charged! I don’t…