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Service interrupted after I made payment arrangement !!
I made a payment arrangement yesterday and now my service has been interrupted. Worst Verizon won't even let me talk to them ..
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I have 6 lines...5 g start 5g do more and 5g play more
I'm a 15 yr plus Verizon customer.....For the 1 st time ever I'm being charged $3- $5 extra per line per month on grandfathered plans locked into $40 and $50 advertised prices( my cost is reduced 10 per mo for paperless)..... I have had these for 3 or 4 years with no notification from Verizon. Is this legal. My price has…
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Text messages
Where can I locate my child's texting log...usage. I do not need to read them I just want to see if hecis texting at school. I can find his calling logs and time. But would like to see his texting numbers and times.
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Account Issues
Changed the number on my primary line about a month ago and now can't see both devices in my account though both are usable. Tried to use chat to get the issue fixed but they could see the devices but I couldn't get them to understand that I couldn't see them. Issue is, want to replace the line with a tablet on it to…
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Looking for help, trying to move over 5 lines to Verizon and have had nothing but issues
I have had a SAGA when it comes to switching to Verizon and I'm looking for anyone that can try to get me to an actual person with knowledge that can assist... Tl;dr : Tried to bring 5 lines to Verizon - 2 new iPhone 15 Pro Max's purchased through Verizon w/ trade ins and 3 BYOD to take advantage of the pricing and…
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Missing Device
I have been a customer for almost 20 years and I have upgraded my devices until recently with no issues. Upon my last upgrade and returning the device to the UPS store several months ago. I am now being charged a device not returned fee of $1200. I have called support and tried chat support 4-5 times and they keep saying…
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Stolen Phone
I ordered a new cell phone on 10/24. It was 'delivered' by FedEx on 10/27. When I was handed the box it was lighter than expected and clearly had been retaped--the driver told me the package did not require signature, so I assumed that the package I was handed was not my phone and perhaps I had been sent a return box for…
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411 Incorrect for my business
411 does not have my business come up how can I correct
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Changing Service Providers
How can I generate a NUMBER TRANSFER PIN without using my cell phone that has a new SIM card for Consumer Cellular?
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chat transcript
Hi, Is there a way to be able to retreive the chat transcript?
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phone calls go directly to voicemail, no ringing
Since about a couple of weeks ago it appears I no longer receive phone calls and/or they all go directly to voicemail. but I get no voicemail announcement/indication. same with text messages now. Also when I call people apparently they do not get my calls. Text messages seem to work until yesterday but today it appears…
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Why I Will Be Leaving Verizon For Good
I will be leaving Verizon Wireless after nearly 20 years of being a loyal customer. Starting in 2021 your (VZW) customer service representatives made changes to my plans to "help correct my issues" as they put it - "it will help you get better coverage" they said. Ever since that day, the coverage on each of my lines has…
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Stolen phone
I ordered a new phone for my husband online in September. The phone was stolen from the box, and an empty package was delivered. He refused the shipment (as UPS had recommended). I called Verizon and was told it would take three days before we could order a new phone. Three days later, I chatted with support, who said it…
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Cant login into verizon account
Cant login into verizon accoutn because of two factor authorization. It asks for pin that is sent to a number that is supposedly on my apple watch but my watch gets no messages or anything. When i bought the watch it was assigned a number but was never used as it was always connected to my phone. But whenever i try to…
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VERIZON SERVICE
I don’t know if am the only one that feels this way but this company has showed me the absolute worst service since day one. Am talking about their service over the phone with those bogus numbers they have. The only number they answer right away is if you choose new customer. Only that when they answer that is only to give…
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Location Code
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Terminate contract
I am living overseas and I have been trying to terminate my contract for 7 months and the representatives I talked to said they would terminate my contract but it didn’t happen, I’m still being billed every month through auto-pay and I the last representative unregistered my online account so I have no access to it and I…
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Call Log Details
Why can I currently not see any details on on my call logs? Nothing on Minutes detail or Data detail. This is on the online account.
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Employee Discount
I work at Home Depot but do not have a home depot email address the discount sign up page says email is not needed but there does not seem to be an option for no email address
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Being billed for an account I never set up
I received the second bill today of an account I never set up. They sent the bill to my home address. I already set up a claim but apparently my police report did not meet muster. NOONE will speak on the phone to me. I have spent two hours trying to upload documents to a system that won't allow anything over 2 MB, and when…
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Wrong plan submitted
We switched from T-Mobile to Verizon 2 years ago. The service coverage was better. We took advantage of the buy one get one offer. Everything seemed fine. I was looking into upgrading our phones recently when I found out that we can't without losing our deal and having to pay the remaining balance on both phones. We never…
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2 factor authentication issues
I am trying to replace a phone that is broke but I can't login due to 2 factor authentication going to a phone that is dead.
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Complaint
How can i submit a complaint for a representative i was speaking to who called me stupid and said they couldnt get me a supervisor placed me on hold for 20mins then picked up and hung up the line ????
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Fiber Line relocation
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Cable Burried
Over 2 weeks ago, I lost all serices. They had to run a new cable from the main box. The problem is that is runs down the street for 3.5 hours and is creating a hazzard for tripping, damage or even diconnection again. All lines have been marked and the survey completed over 1.5 weeks ago. I cannot find out who to contact…
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Broken phone so I can't log in due to two factor authentication
My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
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Problems with detailed data usage logs
Does anyone know when the problems with detailed data usage logs will be fixed? As of two weeks ago, a support rep told me there is a global ticket for issues with the detailed logs (by date and time and amount of data) not being current. But at that time, at least i could go back to the previous month and see the detailed…
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Customer Service
Every single month I have to contact VZ for ongoing and new problems. Every single month! Now for the month of October I am on my 5th Agent and still cannot get the ACP program applied to my account. IS there a supervisor who can reach out to me to fix my issues???
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Charges
I would like to know where to register/file a complaint regarding fraudulent charges by Verizon? I am sick and tired of my bill being wrong almost every month
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Concerns Regarding the Quality of Support Services and Lack of Professionalism
Dear Verizon Executive Leadership Team, I hope this letter reaches you in good health and high spirits. I am writing to express my deep concern and disappointment regarding the quality of customer support services provided by Verizon. As a loyal customer of Verizon for over two years, I am reaching out to you today with…