Other Account Discussions (Archive)
Call back
The call back option won't recognize my checked phone number & the box stays pink with the ! in it. I do not know of ANY company that does not have a phone number for customers to speak with an actual person. That is the definition of customer service, being able to resolve issues! You provide no way for me to get past the…
Contact ME!
I have unresolved issues that began with me attempting to get my daughter a new phone. It has been ongoing since Thanksgiving week and I came here as my last attempt to get it corrected before going to a Verizon store physically. However, after reading about a woman that spent from 9am -2pm IN store to resolve her problem,…
Netflix with paramount
My offer expired last week where I had season pass and Netflix free for a year . It expired on 15 Dec and I am not able to subscribe to new promotion where we get Netflix free with paramount and showtime annual subscription.
free trial broken
Hello, I tried to take advantage of the 30 day free trial to see how well Verizon works in my area. I downloaded the app, gave my person info, and then I got a message like "you are ineligible for the free trial because you have use it within the past 12 months." But I never used Verizon in my life. So there's an error…
Discount
Verizon refuses to give me discount for being an airline employee or for being a Licensed Vocational Nurse. I have a current LVN license but am working as a flight attendant. Every time I try to get my discount, they either ignore me or come up with excuse why I’m not eligible.
Samsung S23 Ultra, Data works but I am not able to make or recieve calls
Hello, I have a Samsung S23 Ultra that I bought new a couple weeks back. I took it to a Verizon store where they put my old SIM card (S10e) into my new phone. We thought everything was working at the time, and addmittedly it took me awhile to notice the issue as most of my texts and calls take place on my work phone and…
Customer service
Verizon has the worst customer service and care technicians I have ever experienced . None of the technicians have the same responses and they will only help if it is convenient for them!! 2 phones I have had that randomly stopped working and they do NOTHING to make that right!!!!! One person says they are sending a free…
Privacy
Hello, I just recently joined onto my moms account. I am curious to know how much of my personal content does she have access to?
Message and call log not up to date
Every time I try to check my usage especially text messages they aren’t registering on one device nearly as well as my main device. I know iMessages won’t register, but this log is days to week behind and I keep getting unable to process request when I try to check the website instead of the app
Chromebook Offer
I am having trouble redeeming my free Samsung Chromebook. It says the discount will be applied at checkout however, when I get to the checkout page it is showing I owe the full price of the chromebook and it is not adding the discount. It also says "We have removed your previously selected offer because you chose a better…
Blacklisted
My phone was purchased from the Apple Store in Kansas City. I purchased the phone December 2022 I broke the phone and received a replacement February 2023. My device was placed on MetroPCS service and has worked fine since purchasing it until December 2nd the phone stopped working and after doing investigating I was told…
Customer Service
Verizon has proven to provide the most horrible customer service in my 55 years of being a consumer. Between the on-hold times and the deceptive account reps, I have ended my 30 year stint as a Verizon customer. Example-I have friends who use other cell phone carriers with comparable plans that are paying significantly…
Disney Bundle problem
I had a Disney+ promo thought FiOS Tv. It increased and I cancelled it. I signed up for Disney+ trio bundle through Disney, however it somehow associated it with my Verizon account. I cannot manage my account on Disney or Verizon now. I see 2 Disney+ bundle accounts on the Disney app, but they both link back to Verizon. I…
Accidentally changed my number
Accidentally changed my number, can I get my old number back?
Verizon Customer Experience
I want someone in Verizon to know how frustrating it is to call into Verizon and it feel like your dealing with a completely different entity from the store. The store and the customer service team that answers the calls should be all able to see the same all notes and assist with anything Verizon offers. I go to the store…
One VerzionID
When I log in my verzion app and follow the instructions here https://www.verizon.com/support/one-verizon-id-video/ I do not see the One VerzionID option under my security settings. What do I need to do within the My Verzion app in order to see this option so I can manage by Verzion wireless and Fios account under one…
Receiving texts and calls for someone else
I have been receiving texts and phone calls for someone named "David". Apparently "David" gave my number (either accidentally or as a fake number) to some political organization. Now I get an average of one phone call or text message from said political organization per day. I hit the "report spam" but they continue coming…
Two users on account, only one getting 2FA texts for Verizon login
We recently switched to Verizon. My husband's number was the first to port over from AT&T and the 2FA for logging into our Verizon account was set up so text messages go to his line. Any time I needed to log in to our account I needed him nearby so we added me as an account manager in the settings on our account and added…
Security Alert
Hello, On 12/9/23, I received a text from 899000, "Your account settings have been successfully updated. If you did not make this change, please call 1-800-922-0204". I have not made any changes to my account settings since 11/24/23. No one else has access to my account. I logged in and reviewed my account settings and I…
Wrong name displayed on outbound calls
When I call someone the name displayed is my divorce name.
MyVerizon Password Reset Broken
I'm trying to help my 94 yr old father long distance by getting his bills straightened out into a single checking account that I manage. He doesn't remember his MyVerizon password & believes that he possibly never had one. Today I had two people helping me with his phone in hand to reset the password. It's a never ending…
$200 switcher rebate
I was asked by sales rep to do online submission and not getting any emails or response to get $200 switcher credit. is this a fraud? Sales team from Verizon told us we get $800 for 4 lines moving from T Mobile but the process we followed does not get us anything.
Blacklisted phone
Bought a used cell phone from eBay from a 100% feedback, 61 rating user. Appeared to be the original owner but it turns out they bought it from another eBayer. (I usually check IMEI before purchase so my mistake; gotten all my previous phones this way). The phone is blacklisted by Verizon. Since I've had my phone stolen…
Today's Customer Service was Excellent
I was just helped by Verizon representative Yashia. She was professional, creative, thoughtful, and extremely helpful. I hope her supervisors know what a supreme service she provides. Sincerely, Judy
Visa Gift Card $200
I came here like everyone else. Lost for words and tried to understand why it was my fault when no emails or notifications were sent to me to claim my $200 per line I teleported from 3 lines from AT&T to Verizon. The Sales agent via chat said I would get $600 total for 3 lines. I was told to wait 6-8 weeks; I will get my…
New Customer
I was checking deals online and to completely switch all my lines (4) from AT&T. I had a small issue continuing the order online because I didn’t understand some transfer numbers they were asking for. I connected with a verizon representative who said they would process the order and I can just cancel the online one I…
Can't log in
I'm unable to log into my verizon account. I keep getting errors saying that it had trouble processing my request. I talked to several verizon support reps and techs but we were unable to resolve the issue. This happens on my computer and my phone. I also have issues with the my verizon app. When i go to sign in, it only…
Cancel apple one
I am trying to cancel my apple one subscription, but I’m told to contact Verizon to cancel subscription
Verizon owner Haymarket
I need to file a claim about a Verizon store located 6436 Trading Sq, Haymarket, VA 20169 i went to this store to set up my WiFi installation and I was told they couldn’t schedule it until a month from October 15 . The person at this store told me I could get a hot spot device to use before installation and pay service fee…
Cant access my verizon after my phone was stolen
I cant access my verizon after my phone was stolen asurion has been no help every time i try to file a claim i never recieve a response email after the verification period i called verizon customer support and after arguing with the customer rep whos accent was so thick i cluld barely understnd about what exactly my issue…