Prepaid
Verizon refund denied
I'm pretty upset that I went with Verizon to see if an issue my phone had been having would be fixed. After finding my issue was not resolved, I requested a refund relying on this false promise shown at checkout: I would not have purchased this plan had I known. I know its only $45 I was expecting back. I will never…
lost security code
I lost my 4 digit security code years ago. In order to conduct any business, including resting the security code, you must provide the security code. The AI assistant cuts me off after two attempts with their temporary passwords. They give no options to speak to a person. I went to a Verizon store and explained my problem…
Physical Sim Activation
I recently bought 2 new physical sims from Walmart, I have been trying for about 2 days now to find out how to activate them, ive followed the steps that comes with the sim, in the packaging, to no success. Please help!! How do I activate the sims???
Unable to activate replacement SIM card
My SIM card just stopped working yesterday. Phone went to SOS. After hours using the chat bot, ordered a new SIM, assuming my old one just quit. Got the new one today (after paying $15 to have it overnighted) inserted it, my phone can read it, but it wouldn’t activate with Verizon. I went online to activate it, but it will…
Payment amount and date say undefined
Last month I upgraded to a new phone and plan, but some issue has shown up on my account now and curious if anyone else has seen/fixed it before. On the home page on the website for my account it says "Your next payment is good to go. Your next Auto Pay is scheduled for Jul undefined and we'll take up to undefined from…
Unable to click the Complete Registration button
Why is the last button(complete registration) not activated when creating a new account? I have filled in all the fields and checked the terms and conditions and privacy policy, but the last button is not activated. I'm prepaid customer.Whether on the website or mobile app。…
Customer Support Experience
To start, I've been a Verizon prepaid customer for some time. about 1.5 years as of now. My account has 2 cell phones (p1, and p2) and a watch (w1) connected to p1 with number share. This setup has been working just fine until the following... About a month ago I had a friend visiting from out of the country. They have a…
Prepaid Travel Pass
Now that prepaid customers can get Travel Pass, I'm wondering about this situation. If you don't have funds loaded into your account, what happens with prepaid customers if they are outside the US? Will there be a text sent asking if we want to pay for Travel Pass (and then we would have to add funds to our account…
Charged For Calls I Did Not Make
I went on a one day trip out of town and when I got home and checked my prepaid data it had dropped from 62 percent available to 12 percent. I did not make any phone calls while I was away, just a few text messages. I used an app one time to get into the event that I was attending. I checked "recent calls" on my phone and…
Prepaid Payment Error-Can’t add funds this month to Verizon
Hello, I’m trying to pay my prepaid bill, but I keep encountering an error. When I attempt to make a payment, it says, "We cannot add funds to your card." I know the card works because I successfully used it for other purchases the same day. I also tried calling customer support, but I received an error on the phone as…
Payment problems
I got a plan of 65 dollars they said the bill the girl time was gon be a little higher by the next bill it would change to 65 why am I being charged more then what I’m supposed to pay and when I went to the store so they can help me out they was being disrespectful and was not willing to help me out with the situation like…
International Travel and Data
My wife and I just finished a 77 day motorcycle camping trip through Europe. Some observations about international use of Verizon's Unlimited Ultimate calling and data plan on our iphone 13 pro max phones. Calling usually worked fine. Texting without pictures or videos usually worked fine. Data that you would use for…
Verizon not applying credit for overcharge
I bought 2 devices in May 2024 and had my plan switched by the rep who sold me the phones. In June 2024 I received an email stating I had to switch the plan to keep my promo credits. I called TWICE and spoke to 2 different call center reps who stated there was no problem and my plan was fine. In July 2024 I then Get an…
unathorized change to my data plan
Subject: Unauthorized Change to My Data Plan Dear Verizon Customer Service, I am writing to express my deep frustration and concern regarding a recent change to my data plan that was made without my explicit authorization on 8/2/2024. As a long-standing customer for over 27 years, I have always trusted Verizon to handle my…
Overall disappointment
I have been a customer for over 25 years. This has been the worst year ever working with Verizon. in late march my husband traded in a phone( using a third party vendor) his mistake!!! The credit was never provided and I called Verizon and they were able to rectify the credit. I asked for a check. This was June 7th. It is…
international monthly travel plan
I will be traveling in couple of countries in Europe for about a month. Thinking to enroll the monthly plan but wondering if the $100 covers multiple countries or is by country (as for TravelPass/day). TIA.
Verizon can not text consumer celluar phone?
Not sure what is going on. But Backstory. I have Verizon prepaid. My dad went from verizon to Visable. Visible didnt work for him since he had some error on his new account. After almost two weeks of no phone he got Consumer Celluar and a temp number till Visible ported his old number to the new consumer cell phone he…
Removing Verizon MDM from Sonim XP5s
I bought a Sonim XP5s through Verizon (brand new) about 5 years ago. It came with the Verizon MDM pre-installed. It is limiting what I can do with other apps so I would like to remove it. I've called Verizon customer service and gone to the store. Neither have been able to help. I've contacted Sonim customer support - they…
Cannot make an account
Hi, I'm planning on joining Verizon but can't seem to make an account. I keep getting "We're sorry. We are unable to process your request at this time." I called, but didn't know which department to speak to. Where can I get help?
Verizon bill
I had a prepay with Verizon and switched to Mint Mobile, I keep getting a bill for a month of service when I didn't have Verizon. I ported my number, Verizon closed my account, Verizon has even closed down my online portal so I can't see the bill or contact anyone. I have tried to call several times and can't get through.…
change phone/change to new number
hi, Have another friend helping, he is in his 80's and hard of hearing. He gives me the phones and tells me the problems. He had a smart phone but switched to a flip phone. Now he is finding he should have kept going with the Blu Smart phone. His number is constantly getting bombarded with spam numbers (I have never seen a…
Difficult to get to a Support Person
Recently I had a device (Jetpack) that I could not activate online. It also could not be activated at a Verizon store. Calling Verizon was a nightmare. This once customer responsive company has added an AI firewall. It is extremly difficult to get the AI Interface to connect you to a person. I am sure this is the intent of…
Travel Pass Plan, pay $10 per month and get 3 days of travel pass free
I was told there is a way to pay an extra fee per month to get travel pass days?
Verizon Prepaid with out Travel will it work in india for incoming text if so how much for each text
Verizon Prepaid with out Travel will it work in india for incoming text if so how much for each text
Beware of Switching Plans Based on Agent Information
BEWARE of switching calling plans based on what you are told by a Verizon agent! I called Verizon with a billing question, which was answered to my satisfaction. The agent then told me they had a special plan available to me as a 10+ year Verizon customer over 55 years old. It would save me money - $1.10/month - and would…
Mess
I wanted to share my experience with Verizon once again, highlighting the god-awful service I've received. Mind you, the customer service agents themselves are splendid. They are wonderful people, awesome to talk to, and great human beings. Recently, at the end of May, I was offered a free upgrade. My wife, being kind and…
Customer service
Working on claim for about a month. Verizon in Dallas told my son they could NOT help him …. Verizon store where we bought our phones can’t/ won’t work with Asurion & information doesn’t line up, so customers get to deal with the headache of claim getting denied over and over again !!! It’s absolutely ridiculous that we…
Need more than 55g of hotspot per billing cycle
Need more than 55g hotspot per billing cycle without changing my existing plan.
I cannot add funds
once i try to add funds to activate my account i got the error says “you cannot add more funds in this monthly cycle”. How do i fix that? can anyone help me
Phone Stolen Can’t Login
My phone was recently stolen, and I cannot activate my backup phone with an eSIM. I tried to scan the QR code, but it says it’s out of date. But I also can’t log into my account because I can’t do two factor. Why can’t I use my account pin to login?