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I purchased a new device from the list of Prepaid Devices while logged into my wife's account (to upgrade her phone). It was for the Moto G 2025 on May 6th, 2025. Total price was $65.54 and the transaction was completed. The very next day on May 7th the phone order was cancelled. The email to my wife's address said, "due…
I feel extremely disappointed and frustrated with how Verizon operates. Honestly, I feel like I’ve been sc_mmed. Two years ago, I switched from T-Mobile to Verizon because all my friends said Verizon was better. My husband and I traded in two iPhone 12 Pro Max phones to get two iPhone 14 Pro Max devices. The person who…
After seeing a question about this recently, I checked my prepaid account and I now have this in my add-ons too. The fine print says something about "session" and verbiage about being connected to a particular cell site, which I think is the disclaimer that one's data speeds may still be slower than those on postpaid. Does…
I switched yesterday from Boost Mobile to Verizon. The account transfer and everything took a lot more than usual, but that's alright. Now, when I try to link my 4 lines to my Verizon account (which I created with my email and created a password) it says "Provided input is not valid and cannot be linked". Please make sure…
If i could leave a zero star review- I would. Long story short i sent them my old phone (samsung s20 ultra) which they are providing $27/mo "credit" yet that credit is negated if i attempt to leave. This tells me that they are commited not only theft but also fraud. Stay away from Verizon and go elsewhere. Sending smoke…
I turned my phone on this morning and my mobile data is not working and I am unable to log into MyVerizon, as my phone number is unable to be recognized for some reason. It's as if my account was shutoff overnight with no reason. I have a bill due on Tuesday I wanted to pay but am unable to. My phone number was working as…
I’m a Verizon retiree and since leaving Verizon my 25% discount appears in the estimate but when my bill posts it isn’t there. I’ve called dozens of times, have two open tickets, yet, no one seems capable of resolving it. Maybe there is some conflict on the plan but I only have two lines and am receiving a device credit.…
I have an unlimited call & data plan. I also have enabled Travel Pass. What are the steps to add funds to create prepaid balance in my account before an international trip? Thank you.
No way to get ahold of a customer service rep, I received an email from my last post, well, it's the same number that doesn't give you the option to talk to a customer service rep. 888-294-6804 does NOT give you the option to talk to an actual agent. And when you reply to THAT message, it comes back as undeliverable. I'm…
I've been trying for three days to get in touch with an agent- there is no phone number that lets you talk to an agent, they all just funnel you back to the Verizon assistant, which really stinks- and when you try to connect to an agent online, no one answers. It's clear that Verizon is trying to make it as difficult as…