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Customer and tech support issues
My daughter’s phone recently stopped recognizing the eSIM it had and could no longer chat or make phone calls. I spent hours with support trying to fix it. Most of the time was waiting on them to respond in chat and have them tell me that certain things took a long time. Like 12 minutes to send an activation to a sim. I’ve…
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200 target gift card
I am still waiting for the offer 200 target gift card and 200 Verizon discount. But it look like it is a lie to get clients and nothing ever arrives.
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Wifi Calling in india does it work?
I have verizon prepaid, does WIFI calling work in india?
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Service
I'm paying $60 for a 5G plan and my phone is only getting 4G LTE.
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Activate Prepaid esim on iPhone without account or ability to call
Hello, I am trying to activate my prepaid service that I already ordered and transferred my number to. I do not have the means to call the support line that from my reading of this forum doesn’t work anyway. The chat function is broken and will not connect me to an agent and just loops on itself. The messenger chat…
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Verizon unable to unlock Verizon Prepaid
I have a prepaid verizon pixel 6a that is locked to verizon and verizon tech support says they are unable to unlock it and dont give any further information. What options do I have? thanks
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How long does a refund to Mastercard usually take?
I recently ordered an upgrade for my phone online I was unable to be home to sign when UPS attempted delivery. The phone was returned to Verizon as undeliverable. I received a notice today stating that a refund was issued. How soon should I expect the refund to post to my Mastercard?
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What is the difference between prepaid phones and regular ones? (Phones, not service plans.)
Apologies in advance if this is stupid, but in the Shop section of Verizon's website, there are a few phones marked as "prepaid", but the majority of phones are just "regular" Verizon phones. Are the "prepaid" phones the only Verizon phones a prepaid customer can use if they want a Verizon phone? Or is that designation…
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Transfering lines from business to personal
I has the worst experience with Verizon the last 2 days. I have been a 23 year customer of theirs and there customer service representative mis led me into transferring all my lines to Personal. I lost all my history with Verizon and it made me a personal customer like I signed up today. No benifets to trade in ect . I…
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Prepaid card
I accidentally bought $150 prepaid cards thinking I could pay my bill on a postpaid account it’s years later and Verizon still hasn’t figured out a solution this is crazy I’m beyond irritated I’m ready to leave Verizon..
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NC cell service has gone from bad to worse...
6/9/2024 - We've had Verizon for years. In the past two months we've had zero coverage to at best two bars. HOURS trying to get competent customer service proved to be a waste of time. We switched to T-Mobile and BAM! GREAT reception!! Goodbye FOREVER Verizon.
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Prepaid Refill Card
I can’t believe that I am posting too, after seeing how many years and complaints have been raised in this community. Verizon has done nothing to fix this marketing nightmare and it is a bait and switch. Lawyers and media should get involved to stop this as well as the BBB. Verizon - these are your customers complaining.…
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Can't find or generate 7 Digit Transfer PIN
My family has 2 Verizon mobile accounts. We are trying to consolidate into 1 account. We decided to attempt moving my husband's phone number to my account. His account is postpaid, my account is prepaid. We successfully generated a transfer request for his number to my account through the Verizon app. I received the email…
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Refund on Service Plan
I recently switched over from straight talk to verizon. I needed a new sim card and it took 6 days for it to get here. Once it got here, however, my phone said it wasn't compatible with the network. I took it to the store and they reaffirmed this. I was wondering if there was a way to get a refund on my fifty dollar…
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Verizon refill reuse prepaid card
yes my aunt had gotten the wrong gift card an I can’t return it if possible need to get money back it’s $100 please contact me at [email address removed per the Verizon Terms of Service] thank you
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Does Cruise Daily Pass only work for postpaid lines?
I'm excited to be taking a cruise with family members next year, but as a prepaid customer, doesn't look like Cruise Daily Pass will work for me? There's a Travel Pass option for when in port (Cruise Daily Pass only works while at sea), but I'm starting to think I might be better off just shutting off my phone completely…
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I need text and call on my iphone
I need a phone number to be activate on my iPhone14 premix and i want to be using my imessages
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International call
I need to call my parents in China I pay every month for international call but I can't talk to them for almost a whole month! I called 1-800 number they told me it will be fixed within 72 hours , I tried again still didn't work it is insane!
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SOS phone not working very upset!
I’ve tried to talk to someone who can comprehend simple a task my phone is not working drops calls they decided to mail me out a new phone but in the meantime my current phone was not working lost money I RUN A BUSINESS need my phone at all times!!! Wait in to speak to a SUPERVISOR is nearly impossible day 3 week 3 let’s…
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Refill card
Just bought a 50$REFILL card ...called the number entered the pin and it said invalid....went on my account entered it and it said the card wasn't valid..I've called every VERSION number can't get no HUMAN...this is very upsetting..my account payment was due today..the fact there is nobody to assist you after you spent…
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"Total" by Verizon Prepaid Card
BEWARE, Verizon has different Pre-paid Cards. I purchased a "Total" by Verizon pre-paid card for my aunt that has a flip phone. This (Red Card) right next to the regular Verizon Prepaid Cards will not work on my aunts prepaid Verizon account. Verizon needs to do the right thing and refund the money (that is still sitting…
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Can’t add money to my prepaid account
I keep trying to add money to my prepaid account and says I can’t add any more money this month. How doI fix this so I can add funds please.
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Getting Incorrect Zip Code error when porting out
Hey all. I am trying to port my pre-paid Verizon number to a different carrier but keep receiving an error saying the zip code is invalid? I have acct # and transfer PIN but have no idea why the zip code would be invalid - we've lived in the same house for 30 years. Hoping someone here can help as ive already spent several…
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Very Poor coverage
Since the last storm came through, my work location has experience very poor cell service. Usually when this happens it is restored in a few weeks. It has been months. We have a large amount of Verizon customers here complaining. Can we get this checked out please? 8404 Hwy 30 Geismar, La
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Prepaid customer service
I bought a phone from Total by Verizon and a $35 Verizon refill card which are not compatible but are sold on the same shelf. Customer service rep says no problem, they can load the card on a Verizon SIM card and send to me. When I received it it did not work, and after being given the runaround for 2 days I was finally…
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Customer Service
This is the worst customer service I have ever had. I was given different information every time I called (7 different calls) I had a reference number with the correct information that 3 of the representatives refused to even look up. Several of the representatives were extremely rude, would cut me off before I could even…
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Charged twice for the same thing.
My bank was billed for a pre auth amount of $303.04 and paid that amount. Then a few days later my bank paid another $303,04. I have had $606.08 subtracted from my checking account for one purchase from your company. The fault is not with my bank, your company is billing twice for one purchase and being paid twice for one…
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Visible migration to Verizon prepaid
PLEASE UPDATE YOUR SOPs, knowledge base, support articles, white pages, or whatever support uses. I've been told three times within 1 day to place an order but the issue with this is that "verzion support" doesn't seem to know how to migrate Visible Phone Numbers to Verizon. Visible generates a port-out pin and account…
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customer service
Have been a customer for over 20 yrs. No problem with service and/or product. Dont have contact names, but Verizon does have them by contact date and time. Issue arised on 5 March when I talked to customer sevice about an ad I saw about a $30 plan by Total by Verizon. The contact said he would give me a plan for $51…
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Former longtime loyal customer
My name is “John Smith” and I was a loyal customer with Verizon for more than 20 years. For years, I recommended Verizon for its network capacity, reliability, and service. Sadly, I recently decided to switch to a competitor carrier, and while I may change carriers again in the future, I’ve determined that there are…