Prepaid
Phone Stolen Can’t Login
My phone was recently stolen, and I cannot activate my backup phone with an eSIM. I tried to scan the QR code, but it says it’s out of date. But I also can’t log into my account because I can’t do two factor. Why can’t I use my account pin to login?
Cellular stability
Dear Verizon, can you tell me if you will be expanding cellular towers in the 19958 zip code. New communities exist in this zip code yet the cellular service is half a bar at best. The question "can you hear me now?" is a standard question because its just horrible. If no one has reported it please check it out. I'd like…
help paying bill
i purchased two prepaid gift cards at target and now i cannot pay my bill online with them. please help
motorola device blacklisted
i purchased my motorola razr+ from motorola but now i my phone and service are blocked because verizon blacklisted the IMEI of my phone. i have all the purchase information available, i already called customer service with no luck how can i solve this? help please
Two-factor authentication headache
I checked the profile page and the Two-factor authentication is disabled on all cell phones. Every time I log in my son, who is currently using my phone line, and lives in a different part of the state, has to approve and there are times when he is busy and cannot get to it within 2 mins. How do I turn this off or change…
Prepaid TravelPass
I have a prepaid plan and carry a zero balance. If I activate TravelPass before I leave on an international trip, but do not add any funds, what would happen? Would this simply result in my phone being unable to place or receive calls? Or would the phone still be usable, and subject me to pay-as-you-go rates for data and…
Moving Phones and Numbers from Post-Paid to Pre-Paid
I need some advice on how to get “higher level help” from Verizon. My challenge: I have (1) phone on a Verizon pre-paid account –and- (2) phones on a Verizon post-paid account. I would like to move the (2) phones and their numbers from the post-paid account, over to my Verizon pre-paid account. Sounds easy right? Or so I…
customer service
Decided to go back to Verizon wireless from xfinity mobile (which I will be staying with at this point…their level of customer service is well worth the extra price, so I’ve learned) so I ordered a prepaid plan through Verizon. I opted to keep my old phone number I have had for 20 years. Verizon charged me for $50 for…
Customer and tech support issues
My daughter’s phone recently stopped recognizing the eSIM it had and could no longer chat or make phone calls. I spent hours with support trying to fix it. Most of the time was waiting on them to respond in chat and have them tell me that certain things took a long time. Like 12 minutes to send an activation to a sim. I’ve…
200 target gift card
I am still waiting for the offer 200 target gift card and 200 Verizon discount. But it look like it is a lie to get clients and nothing ever arrives.
Wifi Calling in india does it work?
I have verizon prepaid, does WIFI calling work in india?
Service
I'm paying $60 for a 5G plan and my phone is only getting 4G LTE.
Activate Prepaid esim on iPhone without account or ability to call
Hello, I am trying to activate my prepaid service that I already ordered and transferred my number to. I do not have the means to call the support line that from my reading of this forum doesn’t work anyway. The chat function is broken and will not connect me to an agent and just loops on itself. The messenger chat…
Verizon unable to unlock Verizon Prepaid
I have a prepaid verizon pixel 6a that is locked to verizon and verizon tech support says they are unable to unlock it and dont give any further information. What options do I have? thanks
How long does a refund to Mastercard usually take?
I recently ordered an upgrade for my phone online I was unable to be home to sign when UPS attempted delivery. The phone was returned to Verizon as undeliverable. I received a notice today stating that a refund was issued. How soon should I expect the refund to post to my Mastercard?
What is the difference between prepaid phones and regular ones? (Phones, not service plans.)
Apologies in advance if this is stupid, but in the Shop section of Verizon's website, there are a few phones marked as "prepaid", but the majority of phones are just "regular" Verizon phones. Are the "prepaid" phones the only Verizon phones a prepaid customer can use if they want a Verizon phone? Or is that designation…
Transfering lines from business to personal
I has the worst experience with Verizon the last 2 days. I have been a 23 year customer of theirs and there customer service representative mis led me into transferring all my lines to Personal. I lost all my history with Verizon and it made me a personal customer like I signed up today. No benifets to trade in ect . I…
Prepaid card
I accidentally bought $150 prepaid cards thinking I could pay my bill on a postpaid account it’s years later and Verizon still hasn’t figured out a solution this is crazy I’m beyond irritated I’m ready to leave Verizon..
NC cell service has gone from bad to worse...
6/9/2024 - We've had Verizon for years. In the past two months we've had zero coverage to at best two bars. HOURS trying to get competent customer service proved to be a waste of time. We switched to T-Mobile and BAM! GREAT reception!! Goodbye FOREVER Verizon.
Prepaid Refill Card
I can’t believe that I am posting too, after seeing how many years and complaints have been raised in this community. Verizon has done nothing to fix this marketing nightmare and it is a bait and switch. Lawyers and media should get involved to stop this as well as the BBB. Verizon - these are your customers complaining.…
Can't find or generate 7 Digit Transfer PIN
My family has 2 Verizon mobile accounts. We are trying to consolidate into 1 account. We decided to attempt moving my husband's phone number to my account. His account is postpaid, my account is prepaid. We successfully generated a transfer request for his number to my account through the Verizon app. I received the email…
Refund on Service Plan
I recently switched over from straight talk to verizon. I needed a new sim card and it took 6 days for it to get here. Once it got here, however, my phone said it wasn't compatible with the network. I took it to the store and they reaffirmed this. I was wondering if there was a way to get a refund on my fifty dollar…
Verizon refill reuse prepaid card
yes my aunt had gotten the wrong gift card an I can’t return it if possible need to get money back it’s $100 please contact me at [email address removed per the Verizon Terms of Service] thank you
Does Cruise Daily Pass only work for postpaid lines?
I'm excited to be taking a cruise with family members next year, but as a prepaid customer, doesn't look like Cruise Daily Pass will work for me? There's a Travel Pass option for when in port (Cruise Daily Pass only works while at sea), but I'm starting to think I might be better off just shutting off my phone completely…
I need text and call on my iphone
I need a phone number to be activate on my iPhone14 premix and i want to be using my imessages
International call
I need to call my parents in China I pay every month for international call but I can't talk to them for almost a whole month! I called 1-800 number they told me it will be fixed within 72 hours , I tried again still didn't work it is insane!
SOS phone not working very upset!
I’ve tried to talk to someone who can comprehend simple a task my phone is not working drops calls they decided to mail me out a new phone but in the meantime my current phone was not working lost money I RUN A BUSINESS need my phone at all times!!! Wait in to speak to a SUPERVISOR is nearly impossible day 3 week 3 let’s…
Refill card
Just bought a 50$REFILL card ...called the number entered the pin and it said invalid....went on my account entered it and it said the card wasn't valid..I've called every VERSION number can't get no HUMAN...this is very upsetting..my account payment was due today..the fact there is nobody to assist you after you spent…
"Total" by Verizon Prepaid Card
BEWARE, Verizon has different Pre-paid Cards. I purchased a "Total" by Verizon pre-paid card for my aunt that has a flip phone. This (Red Card) right next to the regular Verizon Prepaid Cards will not work on my aunts prepaid Verizon account. Verizon needs to do the right thing and refund the money (that is still sitting…
Can’t add money to my prepaid account
I keep trying to add money to my prepaid account and says I can’t add any more money this month. How doI fix this so I can add funds please.