Samsung
Account
I'm trying to register for an account but it keeps saying that I have verify when I never had an account with Verizon before please help.
Unlocked Samsung S23 video calling not an option
Has anyone found a solution to having the video calling feature on an unlocked Samsung S23 Ultra? From what I have found Verizon does not allow the feature on unlocked phones. I have reached out to Samsung and Verizon support and have not had the issue resolved. If it is truly due to Verizon, I may have to look into…
Samsung Buds 3 Pro order never refunded
Hi, so I ordered the Samsung buds 3 pro on the Verizon website for pickup for a corporate store nearby on 9/29, the order was never processed and was cancelled automatically on 10/4. I called customer service on 10/12 to try to place the order again, and get the order shipped to my house instead of pick up. When I called…
Weird ringtone only on some phone and video calls.
I have been getting a strange "ringtone" when someone calls me. It sounds like a woman, possibly Asian, repeating something like "Lie Kin." It doesn't happen all the time. I have searched my phone for " .mp" files, but nothing comes up (that will actually play). Suggestions?
Disappointed
Long time customer for 8 yrs and Verizon would not cancel an arrangement stated the Customer Representative due to me wanting to make a payment ahead of time and escalate it to a manager!! He said it would be declined!!!
Does Verizon carry any models of the Samsung Galaxy S24 Ultra that allow OEM Unlocking?
I'm not referring to carrier unlocking the phone. I'm referring to the option that allows the bootloader to be unlocked. It's in the Developer Options. If yes, which models and how do I get one? If no, I don't need an opinion, just say no. I've heard there are international models that support OEM Unlocking, but I don't…
Trade in not correct
I traded in my old Galaxy (not sure which model but I think 9) for the promo that offered an $800 credit, which would make my S24 free. Upon receiving my first bill I see that only $200 was applied and am being charged for the phone. When I went back to have this corrected at the local store I was told I had to go to the…
Trade in monthly credits problem
About 15 months back I traded in my old phone for a "free" new phone. The requirement in the contract is: (copied) THIS DEVICE PAYMENT AGREEMENT REQUIRES THAT YOU MAINTAIN SERVICE WITH VERIZON WIRELESS UNDER YOUR CUSTOMER AGREEMENT. Which is reasonable as they expect me to keep using Verizon for the next 3 years until it…
Group Chat Multimedia Notification
I use group chat a lot. Every time I open the group chat in the Samsung messaging app, there is a notification that shows up at the bottom covering the incoming message. It states: "Group conversation will be sent as multimedia messages." This notification is unnecessary FOR EVERY MESSAGE, every time the group chat is…
Notice regarding group texts as multimedia messages
Every time I open a group text a grey box appears over my latest message which reads "Group conversations will be sent as multimedia messages" It's covering up my actual messages and it does it every single time I open that chat. Is there a way to turn that off?
Unlock Phone
I want to give away my Samsung Galaxy s23 phone
Someone keeps editing my photos
Someone keeps editing my photos, shrinking my photos and doing things they shouldn't be doing. It's so sick. I dont k ow what to do. I wrote verizon and talked to several reps but none could help me. Has this happened to anyone before??
Groupme App
I have turned on the notifications in my settings, within the Groupme app AND within the Groupme chat box. But I am not receiving any notifications. I won't actually know if anything is being said unless I open the app every few minutes. Anyone have this problem? How did you fix it?
Galaxy A51 wrong caller id
My galaxy a51 phone is showing wrong caller id when I place calls, "Supplementary Services" is blocked
Delete 24/7 protection
Delete 24/7 protection
Emergency Calls Only
Hello, On both my daughter's phone and mine, when we go off Wi-Fi, our phones switch to "Emergency Calls only". She has a Samsung Galaxy S22 and I have a S23 Ultra. My wife, who has an iPhone 15 Pro, is not experiencing this issue. I have tried the following: - Reboot the phone - Toggled airplane mode - Went into the…
PA Lottery app & camera usage
Unable to use PA Lottery app to scan scratch-off tickets to verify winner or loser. When I attempt to scan the QR code, the camera app doesn't open. Instead, I get a white screen with a lightning bolt in the lower left corner (if you touch it a line goes through it, assuming it's a flash/no flash symbol) and an "x" in the…
My text messages are being sent to email
I am getting my text messages sent to my email instead of my text. I have a Kyocera C9630
Shared Media Download
I have switched from messages+ to google messages, but my shared media did not transfer. How do I get the shared media off my phone. I have my settings set to auto-download media. Where does that media get downloaded to? I have looked in my files, downloads, etc. There has to be a way to get the media before Messages+…
Galaxy S22 Ultra with no mobile internet connection
My phone stopped working yesterday. I couldn't make/receive calls or text messages and had no signal. I worked with Verizon Tech and went through all of their steps and nothing worked. Eventually they had me remove the SIM card and set up an eSIM. After resetting the network I finally showed 2 bars of 4g and thought that I…
S24+
S24+ with a busted screen, is there a way to retrieve data and photos ?
Verizon cellphone service
We've been with Verizon for many many years. In the beginning the service was great. It was reliable, tech support was more than good and I recommended it to many family and friends. But as time has gone by...service has taken a nose dive. There is still support but thats also taking a nose dive. So right now we're looking…
Question regarding sim cards left in a traded-in device
Background: Yesterday, I completed an upgrade/trade-in at my local Verizon store. Today, it occurred to me that I left my old sim card in my old phone that I traded in. My question, is what is Verizon's policy/procedure as far as what they do with sim cards found in traded-in phones? However, I understand some personal…
S24 Ultra Intermittent MMS
My S24 Ultra has a horrible time sending MMS. Group texts and photo/video messages never go through. I have to send 3+ at the same time for the last one to go through. Then the rest spin continuously. Verizon is no help except they do something when I call and everything works and then a day or hours later...back to not…
Voice Mail mobile password star 86
Dial star 86, then it asks for your password? is it a 4-digit number.? I forgot mine. How to reset it. Not working, Can I talk to a real live chat person about this issue?
What is going on with my warranty replacement device shipment?
TL;DR - Verizon's customer service department is giving me the runaround after telling me that my warrany replacement phone was on its way. Oct 25 (Wed) - I opened my phone and it felt weird. About an hour later I opened it again and there was a thick black line down the centerfold of the inside screen and touch screen…
How to save message+ texts forever before Verizon shuts down SMS message+ app?
How do I save everything in my message+ text messages before Verizon closes down The message+ app the specific instructions are not on Verizon support or help. Sent June 3rd 2024 Please be specific and detailed steps
Call Filter App
I have a Samsung Galaxy S24 Ultra cell phone. I downloaded the Call Filter app, but it is no longer compatible. Your website offers this feature but does not list what cell phones are compatible with the service. Question: What is compatible with the Call Filter? Why is there not a list of compatible phones listed for this…
Message+ app ?'s
My last phone was an S10E, recently upgraded to the S24. Text message app on the S10E was not message+. Not sure what it was. On the new S24 it defaulted to the message+ app blue popup notification box. Now they are telling me to switch to google. I'm 68 same is good in my world. Any way to use the app that was on my S10E…
S24 Ultra Quirk?
I have had my new S24 ultra replaced. When? Customer service outlets could not help me figure out why my s24 Ultra would not work properly. It did not work if I was out of my wi fi range. Replacing the sim card didn't help. It happened again with the replacement, just recently after the upgrade happened. After two days of…