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Trade in monthly credits problem
About 15 months back I traded in my old phone for a "free" new phone. The requirement in the contract is: (copied) THIS DEVICE PAYMENT AGREEMENT REQUIRES THAT YOU MAINTAIN SERVICE WITH VERIZON WIRELESS UNDER YOUR CUSTOMER AGREEMENT. Which is reasonable as they expect me to keep using Verizon for the next 3 years until it…
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Group Chat Multimedia Notification
I use group chat a lot. Every time I open the group chat in the Samsung messaging app, there is a notification that shows up at the bottom covering the incoming message. It states: "Group conversation will be sent as multimedia messages." This notification is unnecessary FOR EVERY MESSAGE, every time the group chat is…
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Notice regarding group texts as multimedia messages
Every time I open a group text a grey box appears over my latest message which reads "Group conversations will be sent as multimedia messages" It's covering up my actual messages and it does it every single time I open that chat. Is there a way to turn that off?
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Unlock Phone
I want to give away my Samsung Galaxy s23 phone
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Someone keeps editing my photos
Someone keeps editing my photos, shrinking my photos and doing things they shouldn't be doing. It's so sick. I dont k ow what to do. I wrote verizon and talked to several reps but none could help me. Has this happened to anyone before??
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Groupme App
I have turned on the notifications in my settings, within the Groupme app AND within the Groupme chat box. But I am not receiving any notifications. I won't actually know if anything is being said unless I open the app every few minutes. Anyone have this problem? How did you fix it?
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Galaxy A51 wrong caller id
My galaxy a51 phone is showing wrong caller id when I place calls, "Supplementary Services" is blocked
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Delete 24/7 protection
Delete 24/7 protection
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Emergency Calls Only
Hello, On both my daughter's phone and mine, when we go off Wi-Fi, our phones switch to "Emergency Calls only". She has a Samsung Galaxy S22 and I have a S23 Ultra. My wife, who has an iPhone 15 Pro, is not experiencing this issue. I have tried the following: - Reboot the phone - Toggled airplane mode - Went into the…
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PA Lottery app & camera usage
Unable to use PA Lottery app to scan scratch-off tickets to verify winner or loser. When I attempt to scan the QR code, the camera app doesn't open. Instead, I get a white screen with a lightning bolt in the lower left corner (if you touch it a line goes through it, assuming it's a flash/no flash symbol) and an "x" in the…
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My text messages are being sent to email
I am getting my text messages sent to my email instead of my text. I have a Kyocera C9630
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Shared Media Download
I have switched from messages+ to google messages, but my shared media did not transfer. How do I get the shared media off my phone. I have my settings set to auto-download media. Where does that media get downloaded to? I have looked in my files, downloads, etc. There has to be a way to get the media before Messages+…
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Galaxy S22 Ultra with no mobile internet connection
My phone stopped working yesterday. I couldn't make/receive calls or text messages and had no signal. I worked with Verizon Tech and went through all of their steps and nothing worked. Eventually they had me remove the SIM card and set up an eSIM. After resetting the network I finally showed 2 bars of 4g and thought that I…
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S24+
S24+ with a busted screen, is there a way to retrieve data and photos ?
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Verizon cellphone service
We've been with Verizon for many many years. In the beginning the service was great. It was reliable, tech support was more than good and I recommended it to many family and friends. But as time has gone by...service has taken a nose dive. There is still support but thats also taking a nose dive. So right now we're looking…
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Question regarding sim cards left in a traded-in device
Background: Yesterday, I completed an upgrade/trade-in at my local Verizon store. Today, it occurred to me that I left my old sim card in my old phone that I traded in. My question, is what is Verizon's policy/procedure as far as what they do with sim cards found in traded-in phones? However, I understand some personal…
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S24 Ultra Intermittent MMS
My S24 Ultra has a horrible time sending MMS. Group texts and photo/video messages never go through. I have to send 3+ at the same time for the last one to go through. Then the rest spin continuously. Verizon is no help except they do something when I call and everything works and then a day or hours later...back to not…
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Voice Mail mobile password star 86
Dial star 86, then it asks for your password? is it a 4-digit number.? I forgot mine. How to reset it. Not working, Can I talk to a real live chat person about this issue?
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What is going on with my warranty replacement device shipment?
TL;DR - Verizon's customer service department is giving me the runaround after telling me that my warrany replacement phone was on its way. Oct 25 (Wed) - I opened my phone and it felt weird. About an hour later I opened it again and there was a thick black line down the centerfold of the inside screen and touch screen…
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How to save message+ texts forever before Verizon shuts down SMS message+ app?
How do I save everything in my message+ text messages before Verizon closes down The message+ app the specific instructions are not on Verizon support or help. Sent June 3rd 2024 Please be specific and detailed steps
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Call Filter App
I have a Samsung Galaxy S24 Ultra cell phone. I downloaded the Call Filter app, but it is no longer compatible. Your website offers this feature but does not list what cell phones are compatible with the service. Question: What is compatible with the Call Filter? Why is there not a list of compatible phones listed for this…
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Message+ app ?'s
My last phone was an S10E, recently upgraded to the S24. Text message app on the S10E was not message+. Not sure what it was. On the new S24 it defaulted to the message+ app blue popup notification box. Now they are telling me to switch to google. I'm 68 same is good in my world. Any way to use the app that was on my S10E…
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S24 Ultra Quirk?
I have had my new S24 ultra replaced. When? Customer service outlets could not help me figure out why my s24 Ultra would not work properly. It did not work if I was out of my wi fi range. Replacing the sim card didn't help. It happened again with the replacement, just recently after the upgrade happened. After two days of…
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Unlocked Samsung S24 call filter
Can't download call filter to unlocked Samsung S24, keeps saying unsupported
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Call Filter Plus
Is there any way to add more than 10 numbers to Call Filter Plus
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esim is not provisioned, multiple phones
Both my daughter's and my phones got this message after a failed update: esim is not provisioned
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S21 Ultra constantly issues with verizon cell signal
My wife is her company's admin for their Verizon account. After the January 2024 update on her s21 ultra she has dropped calls all the time and no network issues that she didn't have before the update. I being in IT support have tried to figure it out. I have a s21 plus with no issues after the update. Done and lots of…
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Text messenger scheduling
Text messenger is not scheduling messages for later delivery. I create a message, set a date and time, but when I check for scheduled messages it isn't tere. Samsung S23 ultra Android v14 Messenger v9.5.6
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Can't sign in due to 2 factor auth
The primary phone on my account (of 4) won't register on a mobile network, won't make/receive calls or texts. Your service line has disconnected me dozens of times before getting me to an agent. I can't request any online help because I can't sign-in due to not getting the 2 factor verification.
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Cell Phone
I want to see the call log and text log for my husbands Phone, the account is in my name.