Fios TV
Mini STB will not stop glitching
My goodness, I am about done with Verizon Fios! They forced a new STB set up on me and now the mini freezes, glitches, pixelates most time! I have reconnected coax, powered off the router and box and now I am ready to tell them to take this box and shove it! Any last ideas before I tell them to cancel this box?
DVR Recording
Whenever I press the red record button and then view it later, the recording actually begins like 10-15 minutes prior to when I hit the button. Is there a setting to change this?
Transfer a program from my dvr to the cloud
Can I transfer a recorded program from my DVR to the cloud so that I have the program once my new DVR is installed?
Charge for Unreturned Equipment
Here we go again. I have a customer-owned cable modem. Verizon keeps bugging me to return this equipment. I ask the customer service rep why I should return it if I own it? The robot just tells me that I need to return the equipment. Otherwise, I will be charged $100. Did I forget to mention that I own this equipment and…
Incorrect Program Guide for ION TV
Channel 513 on Fios TV guide should show ION but shows something like DEFY and not the programming for ION. As an example, when tuning to 513 I see ION NWSL soccer but my guide shows DEFY icon and Ax Men.as the program. However, using voice remote gesture and saying, “tune to ION TV the STB tunes to 513 although it is…
Error Code: PLYB_174
Recently switched cable to Fios TV+. Cable was working fine until one day I turned the TV on and the following error message appeared: “VMS is not available. Your Fios TV+ VMS is not reachable. Error code: PLYB_174.” I checked wire connections with the VMS and the coax LAN on the router and everything is good. Unplugged…
New Fios+ remote
How do I change the date while displaying the menu?
I want to connect my Fios STB to a vintage receiver.
I am using the STB connected to my Samsung TV with the HDMI cable. But I have a very good pair of speakers, I want to use with the receiver. The main problem I have is when I connect the STB to the receiver with the red/white RCA audio jacks, the volume is minimal even with the volume turned up past 3 o'clock. They are…
Toggling by favorites in the latest Verizon TV+ system
I just installed the new Verizon TV+ system in my home - due to a malfunctioning master box in my prior system. I can mark channels as favorites in the guide. However, I can't find, anywhere, how to toggle only amongst the favorites instead of through all the channels in the guide. The new remotes do not have a favorites…
STB issue
I keep having to reboot my STB. when this happens, instead of my normal service where I can use the channel guide, use menu options, etc i can still watch tv, but i don't have the guided or other menu options. can only channel up /down, or enter channel number. nothing else works. I've rebooted my router multiple times,…
Call back
I need someone from Verizon to call me back. I keep asking for a call back on the app and I never get a call back. My set top box just keeps rebooting, I’m pretty sure the box is dead. Can you speak to anyone live?
Fios 1 STB not responding to Alexa after completing skill setup
There are instructions on how to install the Fios Alexa skill and control a Fios 1 STB using an Amazon Echo device. I followed the instructions, the skill connected to my one and only STB. Now when I say "Alexa, tune to NBC", Alexa responds "Tuning to NBC on Fios, now airing Dateline." Sounds great, right? But nothing…
New customer
I am with Fios for 3 days now and I have realized that I’ve MADE HUGE MISTAKE!! Too many issues ( mind boggling) to mention here but God Almighty I’m extremely stressed out right now
Frustrated new customer
So I have had service with Verizon just over two weeks. I have vision problems and google remotes have type that is impossible to read. I did the chat option five different times and was told that I could get the previous remote version which has bigger type and voice button. When I asked too many questions the rep cut the…
Search only gives YouTube and Spotify results
When I use the (google powered) search at the top of the fiosTV home page, it only returns youtube and spotify results, nothing else. Makes no sense is this working right?
Channel up skipping several channels
All of the sudden, BOTH of my Fios remotes (the original and smart) skip several channels when pressing channel up or down. This happens whether or not favorites or all subscribed channels are selected in guide filters. It happens whenever or not system settings are set to tune flip by favorites or All channels. Inside the…
insignia fire tv won't connect to Fios
got a new tv, connected all the cables selected HDMI3, Fios TV comes up on half the screen, then dissappears
Hide SD Channels in Guide
It’s 2024. I’ve literally been asking for this for a decade. Can we please have a way to block SD channels?! The fact I can autotune to HD channels actually exasperates this problem. I am so conditioned to just hit 5 or 7 to get 505 and 507 that when in a pinch I need to quickly record a sporting event that my series…
Received my new set top box and it requires a 'double click' of OK on the remote.
Just set up my new set top box and it will not respond to the ok button on the remote unless I purchased it twice in a row. It's like there's a setting on the box that requires double tapping the ok button to do anything. Every other button works as normal. Anyone have a solution?
New Remote Control does not have PREV and NEXT buttons
I just had a new cable box (with built-in DVR) installed with new remote control. The old remote had PREV and NEXT buttons. PREV jumped ahead 30 seconds, NEXT back 30 seconds. There are not PREV and NEXT buttons on the new remote. Is there some way to carry out these functions from the remote?
No PREV and NEXT buttons on new remote control
I just had a new cable box (with built-in DVR) installed with new remote control. The old remote had PREV and NEXT buttons. PREV jumped ahead 30 seconds, NEXT back 30 seconds. There are not PREV and NEXT buttons on the new remote. Is there some way to carry out these functions from the remote?
remote skips multiple channels with one click
when i click channel up or down instead of doing one channel at a time, it does multiple channels ilatbonce. after weeks of this i discovered a pattern, the remotes was going to “my favorite “ channels. . once I took off allnof my favorites channels it now goes one channel at a time.
Error code PLYB_174
Upgraded router and STBs installed by Verizon yesterday. Since install WiFi extender connected to media server box has gone into autonomous reboot 8 times in less than 24 hours. Install tech checked all connections yesterday as well as reboot of router, extender and outside NDU. Extender continues to reboot knocking down…
Fios freezing
I have spent 3 hours today and I don’t know how many in the past to fix this problem. Fios freezes up, like the old days with dial up. I’ve done the unplugging and replugging and it doesn’t work! Any other bright ideas?
Fios TV One Service without DVR over Ethernet Only
We're a new TV customer and need to deploy a few Fios One TV STB's on ethernet only. There is no DVR on the service and On-Demand will be blocked. But with the size of the campus, we can't run coax cable everywhere. Will a moca adapter from the ONT to the network switch provide the needed signal? We run our own firewalls…
Fios TV Widgets will not load. Error message : “Data currently not available. Please try again later.
Fios TV Widgets will not load. Error message : “Data currently not available. Please try again later. Has been this way for 3 days and counting.
My guide is missing after call to tech support
My guide is no longer on my TV to select after a tech call yesterday about something else. How do I correct it. Nothing was recorded last night. UGH
Fios TV One not responding to IR commands
Over the last couple weeks my Fios One reciever (VMS4100) seems to have completely stopped responding to IR commands. The Fios voice remote seems to still work (over Bluetooth presumedly) but the box is not responding to IR commands from any universal remote that I own. (I've tried both Sofabaton and Harmony). Anyone have…
Still Cannot Manage DVR Outside Home
I have had my new Fios installation for a year now and I still cannot access my DVR outside of my home. I don't even want to watch shows outside of my home - just schedule DVR and see what is on it. I have tried to connect the app inside the home - that may work for a few hours but once I leave my home the app does not see…
How to set up Fios tv+ with alexa
Any advise how to set up a Fios tv+ to work with alexa.