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Service Issues
I have been with bad service for a week with 1 bar and up to three but it goes back down to 1 in seconds. I do not appreciate it this . Text messages don’t send apps don’t work because of service. I might just have to change service provider.
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Robotic sound from text messages
8@ I was so glad to hear someone else is having a similar problem since my last app update . This is so true. I will be sitting down with my friends or anywhere I go this Robotic person reads out my messages and always around others and at church. This is becoming to be embarrassing and everybody just looks at me. I have…
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Robotic voice and dropped calls between customers on same account.
My daughter and I share an account. She is in NC and I am in CA. She is on Samsung Note 8 and I am on Samsung Note 10. She uses wifi calling and I don't. In the past month to 6 weeks we have been unable to complete a conversation because mid-call she starts to sound robotic, then no sound, then call drops. She says it's…
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Service in my home and the surronding area
I have lived at ***** ***** St. for 23 years. I have had verizon service for more than 15 years. The service in my home and the surronding area is so poor, and has been for 5 plus years, that I need some answers on why. I have a new phone (Smsung 23) so yes, it's up to date. It's my phone and my wifes phone and my previous…
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I bought a phone under my dads plan
Hello, I bought a new Galaxy s24 outright (mostly) after my previous phone broke. I said mostly because verizon requires you to have a 36 month contract, so for the next 3 years I pay 1 cent / month as part of my bill. When I bought the phone, I activated the it to my previous line which is attached to my father's account.…
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Order on hold
On June 11th, I ordered both an iPhone 15 plus and an apple watch. I used apple pay to pay and the order went through, however about 30 minutes after that it was refunded and verizon said i needed to update my payment method. I did, and it charged me $60 that went through. my total for the day was $92. Later in the day, a…
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Instructions to retrieve voicemail from another phone do not work
I have a number on a verizon home phone device. The device is physically broken. I don't want it anymore, so I am not going to replace the device. But I want to check the voicemail on it. The instructions that verizon gives to check voicemail from another phone do not work. They say that you can use # to escape from the…
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No Bars
Is there an email to complain about horrible Verizon wireless. 0-1 bar regularly. 3 of the 4 of us have 15 Apple iphones. My neighbors use ATT and have no issues. We spend almost $400 a month. Beyond frustrating. We live in 85255 zip code. Near the Four Seasons.
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Device issues, billing issues, support issues
I have spent hours on call with support over the past one sorting this out but nothing has worked out. Here is a history: * I had a Gizmo watch that worked fine for months, it stopped working one day * I called support, who sent me a replacement watch which did not work. Second replacement didnt work. Third one worked. *…
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Chat not working on the app
I have paid off the device. I want to get out of this monthly line I have a just do a prepaid plan. I need help with this. What do I need to do? I want to do prepaid plans like you can buy it from the store
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Return equipment
Why I can’t get the return label to return the gateway router? it’s been promising to me 5 times and it was never send and I need to return this asap
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Coverage at Garner State Park, TX
So can anybody confirm whether or not there is any coverage at the park? I found an old post but it said no coverage. Looking at the coverage map there may be some signal in Concan, TX but none at Garner. Two years ago I had no signal with verizon but three years ago had good signal with att at the park.
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Call forwarding
What will I see in my detailed logs on my Verizon statement when call forwarding is enabled? How is it different from when they are not? (Same question, different angle)
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Where is my order?
I ordered a phone over a month ago, free Pixel 8 if I start a new line. The phone was on back order but was supposed to ship by June 7th. The phone was for my kid's 12th birthday on June 12th so I was OK with that and waited. Flash forward to June 8th, the phone still hasn't shipped so I used the Chat feature through the…
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Unable to reach live agent
I have been trying to reach a live agent for 2 hrs now. My phone was suspended for non payment, in which our bill was extremely high, we were billed for several things that were not approved and it's saying we cannot reach a live agent without some sort of payment. This is highly inexcusable. I should still be able to…
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full bars no data / imessage etc
I work on the road (NJ/NY) & nothing more frustrating when you have full bars of LTE or 5G and cannot use data, iMessage, etc. I have been traveling to the southern part of Long Island NY for the last month and have had issues in most locations. Right now (Bayport, NY) I have 4 bars of LTE and on my phone it just spins and…
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New Service
I just got new service and awaiting my ohones arrival. How do j find my phone number before my phone arrives
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Message + sunset to try and force the use of messenger
I have a new ipad pro and have been a long time customer (over 20 years). and i’ve used message + since it was made, its the ONE app that will let you use your ipad or other devices and an extension of your phone, sending / recieveing calls and texts @ real time. You stop letting it worka nd try to force me to use…
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Phone not receiving calls
My husbands phone will let him call out and send text messages but when someone calls him it says his number has been disconnected, changed, or no longer working. We have restarted phone and done all updates.
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No Connection
In Douglas, AZ, Cochise County, there is almost no connection more than 3/4 of a mile away from the Verizon store. For those familiar with Douglas, AZ the Verizon Store has 4-bars of 5G, Circle K (3/8 mile) has 3-bars, Post Office (2/3 mile) has 1-bar, outside the Gadsdon Hotel (2/3 mile) 3-bars of 4G. Police Department…
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Misleading
Verizon is full of mess! They want you to pay for service & to fix your own problem with a high charge, then their customer service is poor in a bad way!!!!!They don’t use EMPATHY ALONG WITH VERY POOR CUSTOMER SERVICE LIKE I ALREADY STATED! Inconsiderate Verizon portrays a fraud then you have fake commercials cheat this…
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No connectivity for certain applications when connected to LTE network
Yesterday, while taking a Zoom call via internet (not dial-in) on an iPhone 15 while connected to an LTE network, I noticed that connectivity for other apps and services was not available. This was not a question of the quality of the signal, or my distance from the tower - my Zoom call was great, and I was able to surf…
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Fix coverage in a populated area.
Coverage in this area is a dead zone for Verizon for years. How do I get this corrected? Lexington, SC 29072
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Verizon coverage map is incorrect
I am speaking with an agent now regarding my two primary addresses that I use my iPhone 15 Pro Max. I have a 5G UW plan. I am able to get 5G UW in some areas, but not at my two primary addresses. When I gave the rep my addresses, he said his map on his end is showing 4G LTE or 5G midband at best. He said his map does not…
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Adding an existing phone number to our family plan from a different carrier.
My daughter has an existing cellphone number and we want to add that device/number to our Verizon plan. How do we go about doing that?
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Marked for Fraud
I opened up a new account and transferred 3 lines over to Verizon and got a new iPhone 15 and iPad when doing the transfer. I then tried to upgrade my other older device and ordered a new iPhone 15, which was put on hold. I spoke with the fraud department over the phone and they told me I had to verify my identity, I…
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Phone Never Received
I recently used the app to upgrade my phone from Verizon. My i phone 15 never arrived. Fed ex still shows its out for delivery after 10 days. I have called Verizon Customer service every day. I have talked to a different person each time and none of them speak good English. I have spoken to managers and internet order, and…
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Unfair billing practice
I got a phone from Verizon and never could get it to port over all the way even after numerous calls and chats with agents. So I took my phone back within 2 days and told them I was canceling service. I was told I wouldn't be billed. I got a bill for over $300 for connecting and disconnecting my phone! 149 for each!!!! Of…
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Escalation specialist unreachable
I have been trying for over a month to get an issue resolved regarding my bill. After 3 hours with Verizon one day with many CSRs who all had different things to say about my problem, I finally got to someone who seemed able to help. He promised to "make it right" and adjusted the bill for the following month to be "on…
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Customer service
Can anyone advise me on what to do with my carrier, Verizon? My network constantly freezes, interrupting my work, and I'm stuck in a three-year plan that I wasn't aware of until it was too late. It's been incredibly frustrating, especially when dealing with their customer service. I've spent two hours on the phone just…