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Wireless Zone retailer
The Exton, PA Wireless Zone "fake" Verizon store made changes to my account without my permission. My son was supposed to go to the Verizon Corporate store but went to Wireless Zone by mistake. All he was trying to do was switch service from his broken phone to his spare phone but was conned into a new phone. Somehow all…
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Streaming direct to TV with the airplay
I should be able to stream to my TV through my Apple TV whatever I’m playing on my Iphone without home Internet. my Internet is down I should be able to use my cellular data. NOT hotspot data. Verizon forces me to buy a 5G plan, but I don’t get 5G. Verizon plans quite expensive per month. I’ve been a customer for 20 years…
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Service
Service seems to be getting worse every day twice I have had no signal a all, sometimes my phone doesn't ring and I get text and voice messages hours later from someone, you try to call or answer a call it drops ....I have called and complained( a lot of time talking with Verizon service/support about the particular…
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Service Issues or Dead Zone Report
Hello, I would like to report a dead zone in an area that I use for work. There is zero service through this band area. The address that has zero service is: *****, Brighton, CO 80601. I will attach a map where the service is non-existent for reference of the band of no service. #noservice
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5g home internet 1 bar
* 40037 . Android Samsung. 55 inch Samsung t.v ryzen 9 gtx 4070 ti super water cooled . Home internet one bar , msi a.i center shows 6g green 92 percent band width 50 percent . My box showing one bar . I have a one room signal booster . One bar on phone one bar on router modem combo from Verizon. With out the booster no…
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Vanity number
Hoping for some kind of path forward. Is it possible to obtain a station number (last 4 digits) of my choice? If not, is it possible to obtain a number from elsewhere and port the number to my phone? If that is not possible, at one time it was possible to easily change the last 4 (or 7) digits to a new random number. Is…
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Verizon's insistence on actual photo of physical social security card
This is a new post regarding Verizon's practices about asking for photo of actual 'Social Security Card' for layered verification process when needed. I was just asked mine for 5G. First they just canceled my order with no contact made. Two weeks later, after receiving my order receipt and waiting for the phonebox to…
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brooklyn outage, customer notice and AI service
We have had an outage for over a day now and no update from Verizon at all and customer service is non existent
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Replacement device
my phone’s eSIM stopped working and after troubleshooting with Support for about three hours they offered me a replacement device free of charge. The rep on the phone knows the phone is cracked and never mentioned anything about me being charged for cracks etc. after reading the policy/terms once I got the new phone in The…
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DTMF Tones have stopped working
The DTMF Tones have stopped working when I call certain locations. I have other Verizon customers that have complained of the same issue when they call the same facility. HELP
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Horrible customer Service
They backtrack on what they promise. I ordered an iphone 16 pro max on an offer. Never got delivered because it had apartment number missing. Asked the agents to add the apt number twice to make sure so that it could be delivered, they said they did it. But they never added it. So, the new iPhone got returned to the…
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Cell coverage and Service
Verizon seems to be getting worse with their coverage and signal. My phone is 5G and I pay for that service. But most of the time it says it is in 4G or not at all and is constantly dropping calls, or echoing my own voice back to me when I am speaking to someone. It doesn't matter what state I'm in or where I'm at. The…
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Dropping service and SOS
For the past several weeks my phone keeps dropping service and all I see is SOS, same thing for my son and my husband’s phone. We have different phones (Apple and Samsung). If we turn on the phone on airplane mode or turn it off and then back on it will pick up a signal but it doesn’t last for long. It’s super frustrating…
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SLIDELL - 70461 OUTAGE
What is the network problem in Slidell, La.?
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Increase in Potential Spam calls since installation of Voice Connect
Voice Connect was installed to replace my old copper landline approximately one month ago. It has worked perfectly and I am happy with it except for the fact that I appear to be receiving an increase in the number of calls identified as "Potential Spam" since the installation. This may just be a perception on my part since…
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Data Transfer Fee
I just upgraded my phone and was surprised we were charged $35, the rep explained to me this was for the smooth transition to my new phone. I was REALLY surprised once I got to the Verizon store and the charged me $30 MORE to simply transfer my data. Verizon seems to be nickel and diming you more and more.
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Z Flip 4 Replacement Phone
I received a defective replacement phone through Assurion i n May (now June). Magnetic sensors do not recognize when phone is closed. Assuring will not replace defective phone as, apparently, defective must be reported within 7 days. It is not as if I am trying to obtain a new phone for the sake of gettinga new phone, I…
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Issues with bill
I have been with Verizon well over 5 years now. Just realized how I am being overcharged for their Verizon family app that shoud be FREE. I am tired of paying $400+ for horrible service and customer service!!! I cant wait to be be done with them! Seems I am not alone!
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Network Extender with prepaid question
Ok. First off I know the network extender doesn't work with prepaid plan. Here's another scenario. Our son lives in the house with us and has a regular verizon plan with a network extender. So is our prepaid phones not supposed to work with the network extender in the house even though its not with our prepaid plan? if not…
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Voice Connect without Verizon Wireless Account
I have an old copper landline that I constantly have problems with. Verizon has recommended that I replace it with Voice Connect. I have very poor cellular coverage at my home, but I was told by customer service that the Voice Connect device would not have a problem with this and should work fine. I DO NOT have Verizon…
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Disappointing experiences and help needed
Hi there, Have you ever experienced the ongoing dissatisfaction with Version over about three months? I need some help and suggestions from folks here. Since April 9, I have communicated multiple times (more than 2-hour phone conversation) with their customer representatives to express my dissatisfaction with little phone…
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Service in 22003
I’ve been experiencing extremely poor service in 22003-3309 with 1 bar on LTE/5G. I couldn't send a single iMessage or make reliable calls (calls kept dropping). This happened May 31, 2025 11AM-12PM, and I was indoors and outdoors. I’m using an iPhone 14. Could Verizon please check if there’s a network issue in that area…
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Network Issue
My 19-year-old college student who lives in a different city has been without any cell service since Saturday night. She can't call or text and can only use Facetime if on Wi-Fi. I check your website, and it says there is a known network outage that could last up to 48 hours. Well, that time comes and goes and still no…
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Management contact
I'd like a way to reach out to a US based management/escalation team regarding a recent order that has taken up entirely too much of my time. It has taken 7 or 8 phone calls, multiple attempts to solve a simple problem, I'm still waiting on a device replacement that was slated to be delivered 2 weeks ago. While some of…
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Cell service diminished
I've been a Verizon customer for over 23 years. I initially chose Verizon, despite being more expensive, because I could get coverage in more remote areas than any other cell phone besides AT&T. Lately (2025 ?) I have no coverage in those same areas, yet friends with T-Mobile have service. I'm done. Who has good experience…
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Trade in Lost
April 11th, did a trade in at the Boston store on Boylston. All seemed to go fine. Two weeks later when I dropped off the older phone for trade in they said that it wasn't in their system. The sales representative made an error. We called Verizon customer service and got a label to mail in the old phone. However I haven't…
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Anyone Else Experiencing Issues in Northwest Indiana?
Hi all, just inquiring to see if anyone else is experiencing an increase of failed calls and network issues, especially at home? We are in Northwest Indiana and we first switched from our previous carrier to Verizon, we were thrilled w the improved service and could finally get calls at our cabin in Southern Indiana. Now…
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New dead zone on reston, can’t get calls
I live at the harrison in reston just east of reston town center. I used to get good service, but in the last month can rarely get more than one bar of service. I can’t receive calls and can rarely make outgoing ones. The minute i go further east, my signal works again. Please help!
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SOS mode...A LOT!!!!!
I am so tired and frustrated with my phone going into SOS mode! I have been through so many support calls that when I message Verizon about the issue, I want them to be aware that it continues to happen and not to contact me for troubleshooting because NOTHING EVER WORKS!!! Verizon opened a ticket and I did not get a call…
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Ported from tracfone still no service
I ported my number from tracfone to Verizon today at around 1:00pm in Philadelphia. It is now 22:48 and my number still doesn’t work. I got all the info from tracfone and my account with tracfone is no longer in service but Verizon can’t seem to get the port to work. I’ve gone through a tech specialist. I’ve waited the…