Child Item

Site Totals

61175 Questions Answered 267 Categories

Bad cell reception in Tallahassee, Florida

We've noticed a substantial decline in service quality in Tallahassee, Florida over the past couple of years. Service has become particularly problematic downtown, and along the Thomasville Road corridor from midtown to the Bradfordville area. I consistently drop calls and experience bad data quality, and friends are experiencing the same issues. Verizon used to be the best provider in town and now unfortunately it seems it has been surpassed by other providers. Are any efforts being made to fix these issues?

Comments

Verizon_Support

jmckee6,

I am so sorry to hear that you are experiencing issues with your service! I know how important it is to have a great connection, and I would like to help. Please respond to our Direct Message for additional assistance with your service concerns.

-Michelle

jmckee6

I responded to your direct message but have not heard anything back. My question remains the same. Is anything being done to address the widespread cell service issues in Tallahassee, Florida?

Verizon_Support

Oh no! We definitely want to provide service that you can count on. Help is here. There are no alerts for your area. How does your service typically perform in your area? -Lorenzo

unknown

Again, Verizon just needs a support site or an app where their customers can report poor coverage areas, and then Verizon can respond. It isn't hard, guys.

Customers' experience is that [1] we have to report this on the Community site because there is not a path thru the normal support tree to report network problems (chat or voice); and [2] there is not a path from the Community site to Verizon network management teams to investigate and respond to customer experience problems (sort term or long term).

https://community.verizon.com/t5/Verizon-Wireless-Services/No-seriously-Report-Poor-Coverage/m-p/1227211/highlight/true#M124852

jmckee6

Service is generally not good in Tallahassee, especially in the areas I noted in my previous message. I know this has been reported many times to Verizon, and I know individuals have also filed complaints with the FCC about the service issues. Any member of the Verizon team can drive the Thomasville Rd. corridor in Tallahassee or spend any amount of time downtown, and they will be able to re-create the issues so many Verizon customers are having here in town. This is not an isolated incident, it is widespread, and it is affecting numerous Verizon customers. I’m sure if you polled Verizon customers located in Tallahassee about their service issues you would hear a great number of complaints. As previously mentioned, there has been a severe degradation in service over the last few years.

Alexmcq

I agree, it’s really bad. I’m in Tallahassee for work a few days a week. I have 3 bars of 5G in some areas and still can’t upload a video. In Atlanta where I live, the 5G seems to work a lot better. I’ve been having to use my work phone most of the time. (Which is AT&T) it works a lot better throughout the city. If I lived in Tallahassee full time I would definitely have to switch carriers.

Verizon_Support

As a valued customer, your service concerns are our concerns too. Issues with service quality in Tallahassee, Florida? We'd be more than glad to help resolve this matter.

Tallahassee, has multiple zip codes. Are you experiencing service issues while you're indoors, outdoors, or both? Please provide our Team with the nearest intersection where you're located so that we can review the area where you're experiencing service issues. Thanks for your time and patience!

-Robert C.

Child Item