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Early Termination Fee Submission Website Broken

den6jxb

Can not submit bill to get paid for ETF. I have the same problem has this person.

https://community.verizon.com/t5/5G-Home-Internet/Early-termination-fee/td-p/1730752

Verizon website works great when Its used to pay my bill but when it comes to verizon paying me the website is broken.

There are thousands of customers trying to submit documents to a broken website.

The website to submit documents for Fios ETF works.

The website to submit documents for 5G ETF has been broken for months. Fix it.

Comments

Verizon_Support

Den6jxb, I'm sorry to hear of your trouble with trying ot get the the early termination fee waived. Let's investigate further. Can you please provide more detail as to where things stop working?

-Melissa

den6jxb

Hello. I purchased my Verizon Home Internet on Cyber Monday. I have successfully redeemed the Amazon gift card and Xbox, however, I have had no luck with the link that was provided to submit my bill credit for early termination fees from my old provider. Several of the boxes are grayed out so they can’t be edited. Further, it is saying that I cannot upload a copy of the bill despite it being within the required specifications (it’s in PDF format and smaller than size limitations). Can someone please assist with this?

The website to submit documents for Fios ETF works.

The website to submit documents for 5G ETF has been broken for months. Fix it.

WEBSite still broken.

vishgoud

I am facing the same issue, the website to upload the bill is broken and I am not able to submit the doc to get the reiumbersement. What is the solution for this?

@vzw_customer_support
Can you share the email address to which i can share the bill and take this further?

vishgoud

@den6jxb

Did you find solution for this issue?

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