I made this post: https://community.verizon.com/t5/Account-Activation/Yet-another-ticket-closed-with-no-action-taken-or-reason-given/td-p/1756551
and apparently received a private message. Now, ironically enough, I have an entirely new issue: I am unable to log in to this account, and I had to create an entirely new community account to make this post. I attempted to reset my password and simply receive the error:
"You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue."
As a new customer, this is pretty frustrating. To quote my previous issue - the Verizon website has been less than satisfactory, and that's being generous.