We were with ATT with two iPhones. We went into a Verizon store and asked what deals they had for us to switch. They said:
"Trade in your iPhones 6's and we will give you $300 per phone trade in credit"
OK, we said, but we would still owe ATT money because we're on a device installment plan with them.
"How much money will you owe ATT?" they asked.
About $200 per phone, we said.
"Oh no problem, we will pay off your ATT device balance with a VISA GIFT CARD for each phone!"
OK great, we said. So please confirm this: you will give us $300 trade in per phone, and you will pay off our ATT device balance with a Visa gift card?
"YES!" they said. "All you need to do is submit your final ATT bill online and you will get a Visa gift card in 6 to 8 weeks!"
So that's what we did. We traded in our phones and signed up with Verizon. Verizon gave us $300 each for our iPhone 6's. We then got a bill from ATT stating we owed them $400 ($200 per phone in device payment balances), so we paid that bill off. We then submitted that bill online to Verizon for gift card reimbursement, as instructed, and awaited our gift cards.
But NO. We got an email stating we aren't eligible for the gift cards because some nonsense about the trade-in value exceeding the device balance at ATT?? This of course is complete fraud. NOWHERE does it say in ANY of Verizon's promotions that if the trade in value exceeds the balance owed at the previous carrier then Verizon won't pay the balance off.
Verizon has done a total ***** on us and we are furious. There is NO WAY we would have EVER switched to Verizon if we knew we would be on the hook for $400 to ATT! The Verizon rep told us we would get $300 per phone for trade in *AND* a gift card for up to $650 for whatever balance we still owed ATT. Now they are reneging and not honoring the promotion.
We want our $400 gift cards we were promised to pay off ATT. If we don't get our cards we are suing Verizon and we will start a class action lawsuit. HELP! Verizon you need to fix this NOW.
